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Reviews of Motel 6 Waterloo, IA - Crossroads Mall - Cedar Falls

2 out of 5
Motel 6 Waterloo, IA - Crossroads Mall - Cedar Falls
2141 LaPorte Rd, Waterloo, IA

Reviews

6.0
Rating 10 - Excellent. 90 out of 633 reviews" "
Rating 8 - Good. 160 out of 633 reviews" "
Rating 6 - Okay. 147 out of 633 reviews" "
Rating 4 - Poor. 111 out of 633 reviews" "
Rating 2 - Terrible. 125 out of 633 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Sudhi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
You cannot bring your children. No breakfast. No housekeeping or clean towels every day. Very bad crowd. Its okay of grown ups but certainly not okay to bring children.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/4/2
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Paris

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed. Everything was in disrepair. Fire extinguisher was missing from box. Our friends' room didn't even have a latching door. My room was given away when my things were in it. Then instead of moving the other people they tried to give my room to, they took my things and put them in the office. Will never stay here again. What a nightmare.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Paris,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Thaily

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/29
Hi Thaily,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Sean

Traveled with family
Disliked: Property conditions & facilities, room comfort
Wouldnt stay again if it was free
No microwave pool hasnt been in service for a long long time over 7 months the fridge wouldnt stay shut and we only had bottles of water 6 of them so it wasnt over full they did have hot showers but the shower head could use replaced lime build up for sure
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/2/26
Hi Sean,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

kent

Disliked: Cleanliness, property conditions & facilities
Website said they had a pool, but didn’t mention it hadn’t had any water in it for a long time.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Kent,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Poor

Stephanie

Stayed 3 nights in Jan 2024

4/10 Poor

khristina

Disliked: Staff & service, amenities, property conditions & facilities
I checked in my room at 245pm check was fine. When I came back to my room I went to turn tv on and no battery in remote. Called mgr on duty and he said no batteries no tv for the night. Very rude and inconsiderate. I went to cvs and bought batteries so I could watch tv. I have stayed here two other times and no problem. Will not come back
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/1/16
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Only good thing is pets stay free
The room says non-smoking yet the beds smelled heavily of cigarette smoke and there were cigarette burns on the blanket. The door did not close very easily. I had to push pretty hard to get it to latch, and the deadbolt would not engage. The pool ( as always when I stay here) was closed for maintenance. The remote control would not change the channel on the TV, just controlled the volume and on/off feature. I went to the desk on the second day of my stay to see about getting it fixed. The person was new and didn't know how to help, but said he would consult a coworker who lived on the grounds. Neither person ever got back to me. The only plus is pets stay free. The beds are very hard and there was only soap offered for a shower. This was an emergency family trip for me so I did not pack shampoo so I was out of luck. I also put a bag of trash outside my door on the first day, and it was never collected, so I stuffed it into a garbage can outside the back door. The back door did not close all the way, so security is not that important to this establishment. No microwave or coffee maker in the room - there is a small microwave in the lobby.
Stayed 2 nights in Dec 2023

6/10 Okay

Saidah

Stayed 1 night in Dec 2023

2/10 Terrible

Paige

Stayed 2 nights in Nov 2023

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

SHELLI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very helpful and courteous. It was very easy to check in and out. We stayed for one night on our way to a bike event in Langley Illinois. It was a last minute decision and the staff was very accommodating. Thank you!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2023/10/9
Hi ShelliWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 Poor

Gary

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Do. Not. Stay. Here.
Homeless tweaker hanging out at the front entrance, suspicious characters lurking in the parking lot(drugs?), a surprise $20 room deposit supposedly refundable, and the pool was broken. Desk person at check-in was difficult to understand. Noises inside and out most of the night. Dirty pillowcases. Smelly pillows. Cigarette burn hole in the bed spread... Pitch a tent in the rain or whatever, but don't stay here!!!
Stayed 1 night in Sep 2023
Response from Nancy Y. on 2023/9/26
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plastic mattress covers
Bed was great black out curtains awesome.shower hot. Bed was super comfy except for the plastic mattress cover. Sheets wouldn't stay on bed and I sweat from the plastic. I suggest they spend a little more for the waterproof mattress covers that are quilted . The mattress will be protected and sheets will stay on I just took it off and sheets stayed on I was cool and slept great
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2023/9/18
Hi Barbara, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Sharla

Stayed 1 night in Aug 2023

8/10 Good

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 2023/8/21
Hi Clifton,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks much better online than reality. It is in really tough condition. The pool has a haze like it hasn’t been functional for a year. My room did not have any linens. The smoke detector beeped all night. There was a dead mouse on one of the wall ways outside that has been there for a long time, can’t believe no one got rid of it.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 2023/8/21
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Brenda

Traveled with family
Disliked: Amenities
Doors don’t shut right, the door to use your card on to get back into building didn’t shut, we had a none smoking room the blanket had 2 burnt holes on them. No pictures on walls, no coffee maker, no shampoo or other bathing items , the pool was not working daughter was upset about that ,
Stayed 1 night in Aug 2023
Response from Nancy Y. on 2023/8/16
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BES BUGS
The hotel smells of smoke and mildew, there are questionable people on the premises, in the halls and hanging out in the parking lot and lobby all hours. But the worst part is they have BED BUGS!!! My brother took several videos to show the manager. I also asked her to please come to the room so she could see them herself but she refused. I wanted a refund but she said that she does not have that authority and I would have to speak with the owner. After waiting for 45 minutes she finally got a hold of the Owner. He was extremely rude and informed me they do not have bed bugs and they would not refund my money. I had to argue with him for ten minutes to get corporate’s phone number !
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 2023/8/7
Hi Alicia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Angelina

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Minh

Stayed 1 night in Jul 2023

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk clerk was A+ but the rest was F.
When we walked in the whole front area smelled of smoke. Walking through it never got better We had two rooms one og the rooms lights did not work and there were cigarette burns on the top blanket. The while room smelled an ashtray. I have 2 chilren that are extremely allergic to smoke
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/26
Hi Nicole, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Garry

👍
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 2023/7/26
Hi Garry, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 Okay

Theresa

Traveled with group
Stayed 1 night in Jul 2023

6/10 Okay

Kari

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Door handle broken, hard to enter room. Average hotel room, property a little run down. Nice staff.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2023/7/18
Hi Kari,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 1 night in Jun 2023

6/10 Okay

carol

Traveled with partner
Disliked: Property conditions & facilities
Could use some updating and more cleaning
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/5
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Midiana, Lummi Island

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool closed for repairs.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/5
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Alfredo R

Stayed 1 night in Jun 2023

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Noisy! Could hear every noise from the hallway to the parking lot. Closed pool due to maintenance but it looked as if nothing was wrong with the pool and this wasn’t a concern of the management.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 2023/6/19
Hi Melissa, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

Dawn

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ok...
Beds weren't very comfortable, no coffeemaker, microwave.. very few amenities.. lucky thete was an airpot with coffee on the morning and our light over sink bulb burnt out. Good location. An overnight stay was enough any longer not recommended!
Stayed 1 night in May 2023
Response from Nancy Y. on 2023/6/14
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

2/10 Terrible

Passian

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Dayanara

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced. Pet friendly too!
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/5/15
Hi Donna,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a wet mess
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/5/8
Hi Dale,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

LANGLEY

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Would stay elsewhere.
The male daytime receptionist, slender, Indian-American gentleman was very rude. We asked for help on how to use the TV because the channel buttons didn't work you had to use different buttons and he took it upon himself to close our window and shut our curtains and then say you can't just be pressing all the buttons on a remote like we were uneducated on how to use a TV remote. He was also very unpleasant during check in, nothing unprofessional, but definitely did not seem happy to want to be there or help the guest.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 2023/5/3
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Troy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Had a good quiet stay.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/18
Hi Troy,Thank you for the perfect rating!!Maz K.#Team6

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While they did try to update the property corners we’re definitely cut. First room I was given I walked in and it smelled like sewage and the toilet was leaking and had flooded the bathroom. 2nd room was better. Also thought it was crap they charge a 20 dollar deposit for your room keys. The pool is down there’s no coffee and parking is awful. But you get what you pay for and it was a place to rest my head for a night.
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 2023/4/11
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Willy

Liked: Cleanliness
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Eh
No amenities at all. Pool was down for maintance didn't let us know so had packed swim wear. Didn't shovel snow off all sidewalks. Cheap rate but I would pay a little more and stay somewhere with amenities and cleaner. Wifi not even password protected but enforces twenty dollar deposit.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 2023/3/21
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Terry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It's supposed to be smoke free. But when we walked in to check in it smelled so strong of marijuana it was not funny.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 2023/3/21
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Nichole

Stayed 1 night in Feb 2023

10/10 Excellent

Jamika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk was very nice
Stayed 2 nights in Jan 2023
Response from Nancy Y. on 2023/2/1
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nancy Y. on 2023/2/1
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

Josh

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was not the price they said it was online.i was quoted $50 for a room when I get there I ended up paying $97, and they didn't even give me my deposit back.never staying here again. Worst motel ever!!
Stayed 1 night in Jan 2023
Response from Nancy Y. on 2023/2/1
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Sterling

Stayed 1 night in Jan 2023

2/10 Terrible

Shawn

Stayed 1 night in Jan 2023
Response from Nancy Y. on 2023/2/1
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6