"I booked on Expedia the day of arrival. I specifically booked this hotel room because it was a pet friendly room with wood floors not carpet ($145 +25 pet fee). The front desk was amazing when I arrived for check in. The room initially looked good, although I could see that the floor had not been swept, as I looked closer and turned on more lights you could actually see dry dirt prints all over the floor. I was exhausted, it was around 11:30 at night; I wet some towels in the bathroom and wiped the entire room floors, the towels were covered in dirt and whatever else. I went to the front desk and they asked how the room was, I said not good and showed her the pictures of the towels. With a lot of apologies and an offer to change rooms or come and clean the floors with an actual mop I took the mop the room I already booked (the other room had partial carpet). After waiting for the floors to be cleaned and towel dried I finally got in the room just after midnight. The cooler was so loud that there is no way it could be left on at night. The bed frame was broken, when you sat on it you could hear the frame clank. I slept maybe 2 hours; I tossed and turned feeling uneasy with the cleanliness of the property (mopping a room should be a basic cleaning standard).In the morning the same gentleman was there he apologized and said he could only take off the $25 pet fee because I booked through Expedia. I filed a complaint with Expedia the manager never respond."
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