The property is beautiful and trendy. The rooms were nicely decorated but basic. We stayed in a King Balcony room. We didn’t get to enjoy the balcony much due to rain but I liked the privacy hedges, which gave it a cozy vibe. The TV in the room was nice and had the option to cast from your own device, but the process to set it up was clunky and took a lot of effort to get it to work. The phone in the room had incorrect or not working numbers programmed into which made so service requests hard. The only complaints we have about the room it’s self are that the fridge was hot at the top which spoiled some things we had in the fridge. You have to request ice which wouldn’t be a problem, but for the issues with service described below.
The service, to put it plainly was just lazy at best. Before arriving to the hotel I called to make sure all was set for our reservation and couldn’t get anyone on the phone. While there, when calling the front desk I waited 5 minutes usually for someone to pick up or had to call repeatedly. Despite there always being someone at the front desk when we were down there. No one asks if you need help with the doors or bags even though they can see you struggling. The valet staff was disorganized and seemed like they were confused about the processes to check in and to get your car. So overall if you’re looking for a trendy spot with beautiful accommodations and can tolerate the bare minimum service wise this place will be perfect for you.