This is my second time staying here, and once again, Renee at the front desk has made the experience absolutely fantastic. Her personality & professionalism makes me feel right at home whenever i visit ! Just like the first time, she went above and beyond to assist me—this time helping me with a smooth and early check-in, in which i was able to get the room ready for my girlfriends birthday!!
As a property manager for a luxury hotel in NYC, I know firsthand how rare it is to find staff who consistently deliver this level of authentic, genuine service. Renee embodies the attention to detail, sense of urgency during check in and most importantly the genuine desire to make a guest’s stay better which is exactly what I look for when hiring staff at my property.
Renee, thanks for being a rockstar ! You’re a true asset to your team, and I look forward to coming back again soon and always remember the beautiful suites will always sell themselves but its the front desk staff that determines if a guest will return!