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哥倫比亞特區喬治城西區凱悅廣場飯店的評分

3 out of 5
哥倫比亞特區喬治城西區凱悅廣場飯店
2121 M St NW, Washington, DC

評論

8.4

非常好

10 分，有夠讚；1003 則評論中有 506 則" "
8 分，不錯哦；1003 則評論中有 279 則" "
6 分，一般般；1003 則評論中有 115 則" "
4 分，不太好；1003 則評論中有 55 則" "
2 分，很糟糕；1003 則評論中有 48 則" "

8.8/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Zhigang

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2023 年 8 月住了 2 晚
atif 於 2023年8月8日回覆
Thank you for your feedback!

2/10 很糟糕

Latina

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：員工素質和住宿環境和硬體
Rude staff
於 2024 年 5 月住了 3 晚

8/10 不錯哦

NEELIMA

喜歡：整潔度
於 2024 年 5 月住了 3 晚
Atif 於 2024年5月16日回覆
Thank you for your feedback

8/10 不錯哦

Toufic

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Everything was very good except one of younger male staff and the valet guy. Both were rude uninterested in helping to answer questions about street map. Other staff were nice and respectful at the front desk before leaving in the morning.
於 2024 年 5 月住了 2 晚
Atif 於 2024年5月14日回覆
We are glad that you enjoyed your breakfast and we look forward to seeing you again.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property, lots in close walking distance
於 2024 年 3 月住了 5 晚
Atif 於 2024年5月10日回覆
We are glad that you enjoyed your stay and thank you for your feedback.

6/10 一般般

NDONA，Silver Spring

喜歡：整潔度
I expected better from a hotel with Hyatt in its name.
於 2024 年 4 月住了 2 晚
Atif 於 2024年5月8日回覆
Thank you for your feedback!

10/10 有夠讚

Maria

喜歡：整潔度、員工素質和住宿環境和硬體
All
於 2024 年 5 月住了 3 晚
Atif 於 2024年5月8日回覆
We are glad that you enjoyed your stay with us and we look forward to seeing you again in the near future.

6/10 一般般

Darla

家庭旅遊
Had to ask for help to open the door to the room couldn’t get new keys for 2 of the 3 day stay had to take extra time because 2 elevators were down and the breakfast was ok but not to good food got cold fast other than that the stay was good
於 2024 年 5 月住了 3 晚
Atif 於 2024年5月8日回覆
Thank you for your feedback.

10/10 有夠讚

GLADYS

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very understanding of our need, we arrive earlier and we were happy to check-in at that time, specialy since we were traveling with kids, I'm really grateful that was posible. Thank you
於 2024 年 4 月住了 2 晚
Atif 於 2024年5月3日回覆
We are glad that you enjoyed your stay with us, and thank you for your feedback!

6/10 一般般

Gail

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
the indoor pool was so cold no one could use it and this was the reason we picked this hotel very disappointing. Staff wasn't even so concern when I pointed this out. Basically ignored me when I was talking to her too busy reading something behind the desk.
於 2024 年 4 月住了 1 晚
Atif 於 2024年5月3日回覆
Thank you forr your feedback

6/10 一般般

Milagros

喜歡：整潔度
於 2024 年 4 月住了 2 晚
Atif 於 2024年5月8日回覆
Thankyou for your feedback.

6/10 一般般

Milagros

家庭旅遊
The hotel did not honor our reservation for a double room despite having told us that we would be moved to the requested room the day following our arrival. Sofa bed in the king room was extremely uncomfortable and the springs were coming through the “mattress”. The air conditioning in the room felt like we were in a wind tunnel the entire time with no way to adjust it - had to stuff a towel in the vent. The pool wreaked of chlorine and the breakfast was cold and not a good selection. Lastly, the onsite valet parking was an outrageous $50 a day. The area was decent just incredibly overpriced and full of trendy spots.
於 2024 年 4 月住了 3 晚
Atif 於 2024年5月1日回覆
We apologize for the inconvenience and sorry that we could not accommodate the desired room type. We hope that you will enjoy on your next stay with us and we will ensure that you get the best room type.

4/10 不太好

jayesh

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：員工素質和設施服務
It was terrible experience ever, staff are so rude and don’t have any idea about room. I get 4 pm check in. In the check in instruction that checking time 3 pm. Even after I wait 1 hour. I definitely not recommend.
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月30日回覆
We apologize for the inconvenience, and thank you for your feedback.

6/10 一般般

Kazutoyo

喜歡：整潔度
Pool water is so cold. Ice water.
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月30日回覆
I apologize for the inconvenience, and we are working on resolving this issue. Thank you for your feedback.

8/10 不錯哦

Laxi

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月30日回覆
Thank you so much for your feedback.

8/10 不錯哦

Natallia

喜歡：整潔度
於 2024 年 4 月住了 2 晚
Atif 於 2024年4月30日回覆
Thank you for your feedback.

8/10 不錯哦

Volodymyr

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Atif 於 2024年4月25日回覆
Thank you for your feedback

10/10 有夠讚

Elizabeth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is located around some of the best restaurants! It has super easy parking to the side of the hotel!
Atif 於 2024年4月23日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 有夠讚

Omayra

家庭旅遊
喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Atif 於 2024年4月21日回覆
Thank you for your feedback

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet rooms, good breakfast.
於 2024 年 4 月住了 5 晚
Atif 於 2024年4月21日回覆
Thank you for your feedback

8/10 不錯哦

Francisco

喜歡：整潔度、員工素質和住宿環境和硬體
I liked the hotel . I went to my family and dog. The breakfast was delicious.
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月21日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

6/10 一般般

Pamela

家庭旅遊
I liked the location. I experienced a check in issue with this hotel front desk staff due to their lack of communication with Expedia their booking agency.
於 2024 年 4 月住了 3 晚
Atif 於 2024年4月23日回覆
Thank you for your feedback

10/10 有夠讚

Lucy

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great and clean
於 2024 年 3 月住了 1 晚
atif 於 2024年4月20日回覆
We are glad to hear that you enjoyed your stay with us. And we look forward to seeing you again.

10/10 有夠讚

Ichie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Elegant neighborhood
於 2024 年 4 月住了 2 晚
Atif 於 2024年4月17日回覆
Thank you for your feedback.

10/10 有夠讚

Ichie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly atmosphere and convenient
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月17日回覆
Thankyou for your feedback.

10/10 有夠讚

Catherine，Martinsburg

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was the perfect location for me. It was clean, the breakfast was awesome. The staff friendly. Getting to the airport in the morning was quick and easy. Plenty of dining options in walking distance. I didn't give a perfect for the "area around the property" because you can't control the common element anywhere in DC but I didn't feel unsafe at anytime. I will definitely stay here again when traveling for work.
於 2024 年 4 月住了 3 晚
Atif 於 2024年4月16日回覆
We are glad that enjoy your stay with us and thank you for your feedback.

10/10 有夠讚

Olfelina

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 4 月住了 2 晚
Atif 於 2024年4月14日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 有夠讚

John

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great place!
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月13日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 有夠讚

john

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location close to Georgetown and foggy bottom metro station. clean and very friendly staff.
於 2024 年 4 月住了 4 晚
Atif 於 2024年4月11日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback.

6/10 一般般

Joseph

商務旅客
喜歡：整潔度和員工素質
Average hotel. Rooms were ok. Tired. Not new for sure. Free breakfast was nice but nothing special.
於 2024 年 4 月住了 4 晚
Atif 於 2024年4月13日回覆
Thank you for your feedback

6/10 一般般

Peter，Lynchburg

家庭旅遊
喜歡：整潔度
不喜歡：設施服務
It's ok but nothing special. A/C unit EXTREMELY loud. Lots of noise outside in the morning, maybe trash getting picked up? No in-house dining, breakfast very mediocre, typical hotel breakfast food. Indoor pool that seems to have no heat, as it was very cold! And of course, outrageous parking charges, which may be true of all the hotels in the area.
於 2024 年 4 月住了 3 晚
Atif 於 2024年4月10日回覆
We apologize for the inconvenience and we will have our engineering team look into this. Thank you for your feedback.

8/10 不錯哦

Gabriela，Spring Valley

喜歡：整潔度、員工素質和住宿環境和硬體
Nuestra familia la pasamos bien, buena limpieza, buena ubicación. El desayuno muy rico y suficiente! Lo unico que el agua de la piscina esta muy fria, los niños no lograron disfrutarla en nuestra estadía. Pero lo demas muy bien !
於 2024 年 4 月住了 1 晚
Atif 於 2024年4月10日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 有夠讚

EDWARD

於 2024 年 4 月住了 3 晚
Atif 於 2024年4月30日回覆
Thankyou for your feedback.

8/10 不錯哦

Erika

家庭旅遊
What I did not like and got me by surprise is that I had to pay $50 per night for parking on top of the nightly stay charge.
於 2024 年 3 月住了 1 晚
Atif 於 2024年4月6日回覆
Thank you for your feedback.

8/10 不錯哦

Emmanuella

於 2024 年 2 月住了 2 晚
Atif 於 2024年4月6日回覆
We are glad that you enjoyed your stay and thank you for your feedback.

10/10 有夠讚

Jacqueline

於 2024 年 3 月住了 4 晚
Atif 於 2024年4月25日回覆
Thank you for your feedback

8/10 不錯哦

Enrique

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Maid service failed to clean the room 2 days out of a 6-day stay.
於 2024 年 3 月住了 6 晚
Atif 於 2024年4月6日回覆
We apologize for the inconvenience and thank you for your feedback.

6/10 一般般

keith

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
The property was fine but we had a reservations for 2 queen room. 2 of them got one with a king size. Also the toilet was broken and we called and an hour ltaer had to call again. Theb the guy came to fix the door to the bathroom. Not the toilet. So fibally after 2 hours it was fixed
於 2024 年 3 月住了 7 晚
Atif 於 2024年3月31日回覆
Thank you for your feedback

8/10 不錯哦

Kate

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great place to stay. We needed a room for 5 (3 adults and 2 kids) and the room did not disappoint. About a 7 min walk to the metro. Great dining options around the hotel. The only drawbacks are that the indoor pool isn’t heated so my kids froze a bit and there is no dedicated parking for the hotel. Other than that, it was a great stay.
於 2024 年 3 月住了 2 晚
Atif 於 2024年3月30日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback

8/10 不錯哦

Sandra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel! The only thing was that I had booked a queen doble bed and they gave me a king bed and sofa bed for the first night since they were fully booked for the first night. They were able to give me the room I booked and upgraded to a view room for the other two nights!
於 2024 年 3 月住了 3 晚
Atif 於 2024年3月27日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 有夠讚

Keith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Here with kids while in DC. Professional and kind chexk in experience. Clean property, breakfast was excellent. There were a lot of people eating but they kept the food supplied. Parking, like the rest of DC, can be a headache. There is valet service which is more pricy than self parking but obviously easy. I tried to book a space through Spothero but that garage was closed when we arrived so we ended up finding another garage. There is a garage right next to the hotel but it doesn't take larger vehicles. But the one we found was just around the corner so not a bad deal.
於 2024 年 3 月住了 1 晚
Atif 於 2024年3月27日回覆
We are glad that you enjoyed your stay with us and Thank you for your feedback.

10/10 有夠讚

Jefferson

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great staff and valet service.
於 2024 年 3 月住了 1 晚
Atif 於 2024年3月27日回覆
Thank you for your feedback

10/10 有夠讚

Edgar，LOS ANGELES

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Atif 於 2024年3月27日回覆
Thank you for your feedback

10/10 有夠讚

marilynn ann

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff and the property were excellent! Will recommend this Hyatt property! Thank you!
於 2024 年 3 月住了 5 晚
Atif 於 2024年3月24日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 有夠讚

James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay.
於 2024 年 3 月住了 4 晚
Atif 於 2024年3月21日回覆
We are glad that you enjoyed your stay. Thank you for your feedback.

8/10 不錯哦

Marc

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay. Multiple restaurants around the hotel
於 2024 年 3 月住了 4 晚
Atif 於 2024年3月20日回覆
We are glad that you enjoyed your stay with us. Thank you for your feedback!

10/10 有夠讚

Faye

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel to stay for kids. Pool amenities were great. I highly recommend staying here if you are in DC. Walkable to all the museums, subway is close by and the staff are great.
於 2024 年 3 月住了 4 晚
Atif 於 2024年3月18日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 有夠讚

Ravon

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me and my family really enjoyed our stay clean room great room service’s employees excellent highly recommend
於 2024 年 3 月住了 1 晚
Atif 於 2024年3月18日回覆
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 有夠讚

Azia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is clean. Staff are welcoming and extremely accommodating.
於 2024 年 3 月住了 3 晚
Atif 於 2024年3月16日回覆
We are happy to hear that you enjoyed your stay with us and thank you for your feedback.

10/10 有夠讚

Earnest

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel
於 2024 年 2 月住了 4 晚
Atif 於 2024年3月15日回覆
We are glad that you enjoyed your stay with us!Thank you for your feedback.