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Reviews of Hampton Inn Washington, D.C./White House

2.5 out of 5
Hampton Inn Washington, D.C./White House
1729 H Street N.W., Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ugyen, Thimphu

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024

10/10 Excellent

Ugyen, Thimphu

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay for a week!
Stayed 6 nights in Apr 2024

8/10 Good

NILDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper!!
Stayed 4 nights in Feb 2024
Response from Anthony Pieri, Operations Manager on 2024/4/26
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Patrick

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location! Very walkable to the attractions and dining options. Paid extra for the premium room that was supposed to come with freed beverages and snacks. They never refilled them in the 5 nights we stayed. Never restocked coffee cups in our room. Brought it to the attention of the front desk multiple times. Only thing we received were 250 hilton rewards points. Pool was shut down our last 2 days there.
Stayed 5 nights in Apr 2024
Response from Anthony Pieri, Operations Manager on 2024/4/7
Thank you for staying with us and for sharing your feedback. I'm sorry to hear that this occurred and I will be sharing your comments with the housekeeping team so that we can determine where the breakdown in service occurred and make sure it does not happen again.

8/10 Good

Brian

Stayed 2 nights in Apr 2024
Response from Anthony Pieri, Operations Manager on 2024/4/26
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Stanley, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well run and managed. Hotel staff was friendly and helpful in providing useful information.
Stayed 4 nights in Mar 2024
Response from Anthony Pieri, Operations Manager on 2024/4/4
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean & free breakfast was great. While there the hotel had one elevator broken & the day we checked out the second elevator went down. Had to walk down 10 flights of stairs with luggage.
Stayed 1 night in Mar 2024
Response from TM on 2024/3/22
Please accept my sincere apology on behalf of our entire staff. I am very sorry to learn that your experience during your recent stay was not pleasant for you. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone or email. Thank You again for staying with us.

6/10 Okay

Fouad

Traveled with family
Disliked: Staff & service
The lady behind the desk was “uninviting” at best. Not sure why she had the urge to watch every step we took, even when we walked out to the street, she was out watching what we were doing. Maybe because we didn’t elect to park our car with the hotel for a fee of $50 or $60 per night!!! And we decided to park across the street for $37 for the weekend, including taxes. We asked for towels and a shower cap, never got them, she was on duty. Next day we asked for a different room because the noise of the garbage dumpster outside our window were being emptied. The day attendant was very help full and understanding. Oh one more, out of the two elevators, one works, and in the morning we have to use the stairs…
Stayed 2 nights in Mar 2024
Response from Anthony Pieri, Operations Manager on 2024/3/21
Thank you for staying with us and for sharing your feedback. I'm sorry that you experienced these issues but hope that we see you again next time you visit D.C.!

6/10 Okay

mahjabeen

Liked: Cleanliness
Disliked: Property conditions & facilities
one of the elevators broken while the other one was very slow. Staff at front desk was rude and unhelpful
Stayed 4 nights in Mar 2024
Response from TM on 2024/3/14
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

marie

Stayed 1 night in Feb 2024
Response from Anthony Pieri, Operations Manager on 2024/3/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late night check in and the staff was very kind and even gave us water bottles after walking from the Metro station. Breakfast was standard Hampton breakfast with super kind staff greeting people. Our room was fantastic! Super roomy and windows on two sides. Then there is the location...perfectly located near everything you would want to see while in Washington DC.
Stayed 5 nights in Jan 2024
Response from TM on 2024/2/2
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

2/10 Terrible

Norman

Disliked: Staff & service
Front staff told Mia I was in the wrong location. Did not offer to call me a cab, did not look it up properly. And actually I was in the correct location.
Stayed 1 night in Jan 2024
Response from TM on 2024/2/1
We apologize for the inconvenience the misunderstanding caused. Thank you for your feedback and staying with us.

10/10 Excellent

Kory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of the White House. There are also a couple restaurants within walking distance. Staff was super-friendly! Reasonable price for what you get.
Stayed 1 night in Jan 2024
Response from Anthony Pieri, Operations Manager on 2024/1/29
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Rupinder

Stayed 2 nights in Jan 2024
Response from TM on 2024/1/25
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Pascalle

Stayed 2 nights in Jan 2024
Response from Anthony Pieri, Operations Manager on 2024/1/23
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

2/10 Terrible

kim

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Anthony Pieri, Operations Manager on 2024/1/23
Thank you for staying with us and for sharing your feedback. If you would be willing to discuss what issues you experienced and/or how we could serve you better in the future, please do not hesitate to contact me.

10/10 Excellent

Gabriela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. The area is really close to the national park walking distance. I’ll definitely stay at this hotel every time I come to visit DC.
Stayed 2 nights in Jan 2024
Response from TM on 2024/1/31
Thank you for staying with us. I'm so happy to hear that you enjoyed your stay. Please come back and see us soon. Please tell a few friends as well...:)

8/10 Good

Jody

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

4/10 Poor

Dena

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but otherwise disappointing
Check in to far longer than necessary. Corners were not swept/clean throughout the common areas. Pool was cloudy and lukewarm. Room had several issues that were brought to management's attention but not resolved.
Bathroom floors and shower not clean
Bathroom floors and shower not clean
Sharp edges on shower door handle due to replacement of missing parts
Stayed 3 nights in Dec 2023

8/10 Good

Danielle

Stayed 3 nights in Dec 2023
Response from TM on 2024/1/27
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location was convenient if you are there to be a tourist and explore the area. There is no parking available, which was never stated before I booked hotel and we were charged 50 dollars a day to park at hotel. Over all staff was very friendly. Pool was super gross, merky and had a green tint to it. Also elevators were super sketchy.
Stayed 2 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

cristian

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator needs to be fixed, everything else is very good.
Stayed 2 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Christopher, Harrintgon Park

Stayed 1 night in Jan 2024
Response from TM on 2024/1/25
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Kelly

Stayed 3 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Glenn

Traveled with family
Liked: Cleanliness
Rooms are tiny. One elevator did not work for most of our stay. Tiny pool. Breakfast was typical. Valet could not drive a manual transmission. Hotel is convenient to the National mall and attractions in that area. Room we had was very quiet, clean and comfortable.
Stayed 3 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

8/10 Good

Mari

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

10/10 Excellent

Eugene

Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, room and amenities, all are impeccable!!!
Stayed 2 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

10/10 Excellent

Jona April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I stepped into the Hampton Inn, I was greeted by the exceptionally kind and informative front desk agent Yoben. She let me know about the Hilton Honors program, the many amenities and conveniences about my stay, and I felt right at home. Everything was clean, warm (in the cold weather, super matters!), and made for a perfect night in the city. Also, when I realized there was no fridge in my hotel room, the staff was rad about storing my fancy restaurant leftovers in the kitchen fridge. Likewise, Anthony (the FD agent from the following day) was extremely considerate and accommodating letting me store my luggage and returning my food upon check out. I'll definitely be staying there again :)
Stayed 1 night in Dec 2023
Response from TM on 2024/1/31
Thank you for staying with us. I'm so happy to hear that you enjoyed your stay. Please come back and see us soon. Please tell a few friends as well...:)

2/10 Terrible

Suela

Stayed 1 night in Dec 2023
Response from TM on 2024/2/18
very sorry to hear you had a bad experience with your stay. Would you like to elaborate for a better understanding of the situation?

8/10 Good

chris, bradenton

Stayed 1 night in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Chanaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Enough
We arrived at 3:00pm, assumed our room would be ready for check in. Our room was NOT ready. Luckily, we had other family we could sit in their room. Our room was not ready until 4:16pm. We had a 6:00pm dinner reservation. One of the elevators was not in service. That made getting up and down extra time. The breakfast was nice and the seating was nice as well. The hotel was nice. The beds are VERY comfortable. It was a nice stay for the price, but could have been alot better.
Stayed 1 night in Dec 2023
Response from TM on 2024/1/31
Thank you for staying with us. I'm sorry to hear that your room was not ready at arrival. Please come back and see us soon.

10/10 Excellent

Carrie

Stayed 1 night in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

4/10 Poor

Robert

Business traveler
Disliked: Property conditions & facilities, room comfort
Not what I expect from a Hilton Hampton
Maybe it is because I was next to the lift and behind a busy office but not the best of stays. high noise levels as windows not sealed properly or that think. I have had more powerful showers from a dripping water leak. Everything for breakfast is wrapped in plastic - even a drinking cup, lost to be done for Eco-friendliness. Very basic overall but the staff were nice
Stayed 4 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in the Nation's capital
Friendly and helpful staff. Great location.
Stayed 2 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator was out of order, slowed trips down
Stayed 2 nights in Dec 2023
Response from TM on 2024/1/21
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/17
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times and it is one of my favorites. The staff is the best and very helpful.
Stayed 3 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We look forward to your next visit!

10/10 Excellent

todd

Stayed 2 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2024/1/3
Thank you for staying with us and for sharing your feedback! We hope to see you again next time you visit D.C.!

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Jerrica

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property lacked a lot in comparison to other Hampton’s. The bed was rock hard and squeaky. The bathroom walls were splattered and stained. Overall, as someone who stays at Hamptons often, I was not pleased with the room at this particular location. The front desk and valet were very nice and pleasant. The breakfast was horrible. The location was very convenient and easily walkable to most attractions.
Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. I'm sorry to hear that you did not enjoy your stay.

10/10 Excellent

Darrell, Frankville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in the heart of DC. Hotel felt modern, great lobby area for breakfast, great selection. Rooms were clean and well maintained. Decor had a modern spin to it. Staff were attentive to detail and approachable for whatever you heeded. A great stay.
Stayed 3 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

10/10 Excellent

Filmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

6/10 Okay

Enrique

Stayed 1 night in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

8/10 Good

judith

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 4 nights in Dec 2023
Response from Anthony Pieri, Operations Manager on 2023/12/15
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!

8/10 Good

Diana, Shaker heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are super friendly and helpful, from the front desk clerks to the breakfast staff to the housekeeping service. Our room was clean and comfortable. The bed and pillows were very comfy. A warmer comforter would have been nice. Breakfast was about what you’d expect. Location is convenient to many bus lines, the metro, and the circulator shuttle that goes to Georgetown; we were happy that we had no need for a car and could easily get to all the wonderful museums via modern and comfortable public transportation.
Stayed 3 nights in Dec 2023
Response from TM on 2023/12/6
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!