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Reviews of Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

3.5 out of 5
Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
1480 Crystal Drive, Arlington, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1205 reviews" "
Rating 8 - Good. 315 out of 1205 reviews" "
Rating 6 - Okay. 130 out of 1205 reviews" "
Rating 4 - Poor. 77 out of 1205 reviews" "
Rating 2 - Terrible. 68 out of 1205 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024
Response from Sayed Seddik | Guest Service Supervisor on 2024/5/3
Dear Luis.Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, happy with our stay, parking expensive but convenient. It seems like a relatively safe part of town, although there was a security guard sitting on the second floor outside the elevator all night for some reason. Guess that was reassuring but begs the question; why was he needed? Rooms average quiet, although one morning trying to sleep in and two cleaning ladies were literally shouting right outside of our door for 10 minutes, woke us up and they were making no attempt to show courtesy for people sleeping. I opened the door to find out why the noise and they just kept talking loudly and laughing. Front desk folks polite and helpful. Breakfast expensive but very good. Convenient location for sightseeing, metro a couple blocks away.
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/30
Dear Benjamin,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome
Stayed 2 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/30
Dear Travis,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

SADIYA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good!
Stayed 2 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 2024/4/24
Dear Sadiya,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Charles

Stayed 3 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 2024/4/21
Dear CharlesThank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you

10/10 Excellent

Alba, Miami

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property very nice and staff profesional
Stayed 2 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 2024/4/17
Dear Alba,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Terrible

YongJin

Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 2024/5/5
Dear YongJinThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

10/10 Excellent

mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Friendly staff Well located Would definitely stay again
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/7
Dear mario,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the metro and airport. Not a bad hotel at all.
Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/2
Dear Elaine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was very good
Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/1
Dear Prasad,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Okay

Izumi

Traveled with family and small children
Disliked: Amenities
The only thing I liked about this hotel was that the beds were comfortable. The things I didn’t like was that breakfast is not included and neither is parking ($44 for every day you stay there!). I thought the location would be a good one because it’s in downtown DC but it really wasn’t all that convenient unless you literally just come to DC on a business trip. The hotel staff were kinda weird because I’d call them for a request and they would either put me on hold or hang up on me, but then the item I requested was delivered a bit later anyway. Check in was also a bit unpleasant as only one person was helping with that and we had to wait in line for quite a while. Oh, and the day that we were leaving I thought I’d make a quick stop down the elevator but that didn’t happen since the elevator never came because it was very congested in the morning. I ended up having to get help from staff on my floor who were very kind but that was a whole other ordeal.
Stayed 3 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/1
Hi Izumi,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are located in Arlington, VA not DC. However, Downtown DC is about 10min away on the road. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

4/10 Poor

Mary, Livonia

Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/9
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Okay

Tina E

Stayed 7 nights in Mar 2024
Response from JG on 2024/3/19
Thank you for your feedback and hope to see you again soon.

8/10 Good

Jasmine

Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/4/6
Dear Jasmine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Robert

Traveled with partner
Disliked: Staff & service, amenities
The accommodations were just average. Front desk staff were not friendly and not informative.
Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/15
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Okay

Staci

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/15
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

8/10 Good

Tommy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/15
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

10/10 Excellent

Remona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and helpful, very clean
Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/5
Remona,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It was close to a station so we were able to travel easily back and forth to DC. We enjoyed our time at the hotel.
Stayed 3 nights in Feb 2024
Response from MT on 2024/2/29
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 Okay

Danya

Stayed 3 nights in Feb 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/23
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 Excellent

Helene, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Admiral Ms Helene Tonique Laurent Miller celebrated my birthday in Arlington Virginia and stayed at the Crown Hotel. It was delightful!!!!
Stayed 2 nights in Feb 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/2/26
Hi Helene!Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! Again, wishing you a delightful Birthday!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Bethany

Business traveler
Liked: Staff & service, amenities
The staff was great, but the rooms were dated and the elevators were almost always out of order. If they were functional, it would take almost ten minutes sometimes waiting to get one. Otherwise, the amenities were nice and the location was convenient.
Stayed 3 nights in Feb 2024
Response from MT on 2024/2/26
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Good

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MT on 2024/2/26
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 Poor

Ebonie

Stayed 1 night in Feb 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 2024/3/23
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 Excellent

Eric

Stayed 3 nights in Dec 2023
Response from MT on 2024/2/22
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or marshay.tyndle@bfsaul.com.

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel was in a great location, walking distance from the Metro, restaurants, convenience store and a movie theater. The only thing wrong was the elevator was slow but it was not that big of a deal Very satisfied with this property
Stayed 4 nights in Feb 2024
Response from MT on 2024/2/15
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 Poor

Jawid

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpets were so dirty, the heating system in the room was so noisy - at night it starts like a tractor machine...the TV would not allow you to watch even YouTube, breakfast was the same for the nine days of my stay...
Response from MT on 2024/2/13
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Rian

Stayed 2 nights in Feb 2024
Response from MT on 2024/2/7
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from MT on 2024/2/7
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my time in this hotel. The receptionist was a bit rude but other than that great hotel!
Stayed 1 night in Jan 2024
Response from MT on 2024/2/1
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Good

Norma

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from MT on 2024/2/1
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Comfort!
I love the location and free airport shuttle. Staff are very helpful and friendly. My room was extremely comfortable and I enjoyed having a mini fridge in the room. With the Metro and a wonderful bakery nearby, it was a very convenient place to use as a base before going out to explore Washington DC.
Stayed 2 nights in Jan 2024
Response from MT on 2024/1/29
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Good

Roel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from MT on 2024/1/29
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

OCTAVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MT on 2024/1/29
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture dates but overall a great stay! Super convenient to shopping and restaurants
Stayed 3 nights in Jan 2024
Response from JG on 2024/1/27
Thank you for your feedback and hope to see you again soon.

8/10 Good

Sara

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from JG on 2024/1/27
Thank you for your feedback and hope to see you again soon.

8/10 Good

Stacey

Business traveler
Liked: Cleanliness, staff & service, amenities
Stay was overall wicked good, but only 1/3 elevators were working so being on the 11th floor and having to wait 10-15 minutes just for an elevator while trying to maintain a schedule wasn’t the easiest. Rooms were clean and food was good at on-site restaurants little pricey for out of towners
Stayed 2 nights in Jan 2024
Response from JG on 2024/1/27
Thank you for your feedback and hope to see you again soon.

8/10 Good

Lecander

Business traveler
Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Jan 2024
Response from MT on 2024/1/23
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 Okay

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I didn’t like the lack of customer service and the nasty smell of weed that we did complain about.
Stayed 3 nights in Jan 2024
Response from MT on 2024/1/21
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MT on 2024/1/19
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this property. Whenever I visit DC I will definitely stay at this property.
Response from MT on 2024/1/19
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from MT on 2024/1/19
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and location. Only (1) of three elevators was working but it didn’t ruin my stay. Definitely saving to my favorites.
Room view of 15th street
Stayed 2 nights in Jan 2024
Response from MT on 2024/1/15
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Claire, EARLYSVILLE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MT on 2024/1/15
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MT on 2024/1/15
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness
I didn't expect a $44 per night parking fee. I think that is unreasonable for a guest.
Stayed 4 nights in Jan 2024
Response from MT on 2024/1/15
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Addis

Stayed 1 night in Jan 2024
Response from MT on 2024/2/1
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 Poor

tamika

Stayed 3 nights in Jan 2024
Response from MT on 2024/2/1
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Good

Cheryl-Lyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MT on 2024/1/11
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Charles A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from MT on 2024/1/11
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.