Terrace/patio

Reviews of Sonesta ES Suites Providence - Airport

3 out of 5
Sonesta ES Suites Providence - Airport
500 Kilvert Street, Warwick, RI

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 804 reviews" "
Rating 8 - Good. 181 out of 804 reviews" "
Rating 6 - Okay. 96 out of 804 reviews" "
Rating 4 - Poor. 74 out of 804 reviews" "
Rating 2 - Terrible. 90 out of 804 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are really nice and the staff is super friendly
Stayed 17 nights in Apr 2024
Response from Nick on 2024/4/24
We're thrilled to hear that you enjoyed your stay with us! Providing exceptional service and comfortable accommodations is our top priority, and it's wonderful to know that our efforts resonated with you. We appreciate your kind words and hope to welcome you back soon for another fantastic experience. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Courtney

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
I was sad to see that the property was run-down and not kept up with like the photos. The room smelled of smoke, and it wasn't just my room, as my friend's room smelled the same, if not worse, to the point that my friend left early (in the middle of the night) because her child started to have an allergic reaction from it. The pool was not kept up with either. My four-year-old said the water looked like soup water, which says a lot. For the price we paid for the night, it was very disappointing.
Stayed 1 night in Apr 2024
Response from Wagner on 2024/4/22
Dear Courtney, We really appreciate you took your time to made your review about our property and at the same time We really apologize for those inconveniences you had experienced in your stay. We already took care about your friend situation, and about your situation We will cooperate with any investigation with the corresponding departments. We wish you all the best in your future travels.

4/10 Poor

Martly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is pretty run down. The hotel has a strict no smoking policy however upon entering my room there was a strong marijuana and smoke smell, so much so that we had to check out the same day we chrcked in because my daughter was coughing non stop it made her allergies flate up. The bathtub did not drain properly.
Stayed 1 night in Apr 2024
Response from Wagner on 2024/4/21
Dear Martly, We’re really sorry to hear about the experience you described, as it is not a normal one for us. As We talked through the phone, We took care of this situation and also already talked to all the departments involved, so, something like that won’t happen again to our customers. We wish you all the best in your future travels.

6/10 Okay

Desray

Traveled with family
Disliked: Property conditions & facilities
It was noisy and I think there are subsidized units their for the unhoused. At night it was very loud and felt like an apartment community rather than a relaxing stay
Stayed 1 night in Apr 2024
Response from Nick on 2024/4/21
We apologize for the inconvenience you experienced during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will look into the noise issue to ensure a more serene atmosphere for future guests. Regarding your concern about subsidized units, we take pride in being inclusive and welcoming to all individuals in need of accommodation, but we understand the importance of maintaining a balanced atmosphere for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ebonie, Providence

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time will be returning
Stayed 1 night in Apr 2024

8/10 Good

shantee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I remember when this used to be the Marriott residence was way nicer then but now its still clean but the breakfast could be better i stay here often and i started to notice allot of the guest live there..u can barely get your breakfast in the a.m its like a school cafeteria with sub-par food choices... but the lady who runs the breakfast area is very nice and always trying to help u out with what she has ..but overall the rooms are usually on point for us ... wish u didn't have to come out the room to access the pool or breakfast but hey still not a bad place to stay short or long term
Stayed 1 night in Apr 2024
Response from Nick on 2024/4/16
Thank you for sharing your feedback. We're glad to hear you find our rooms enjoyable. We apologize for any inconvenience with our breakfast offerings. We'll take your comments into consideration as we strive to improve. We appreciate your loyalty and hope to welcome you back soon.

10/10 Excellent

Natalia Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 1 night in Mar 2024
Response from Nick on 2024/4/15
Thank you for your glowing review! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

krishon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful clean friendly staff and guest … the pool was the best part 😊
Stayed 1 night in Apr 2024
Response from Nick on 2024/4/15
It sounds like you had a wonderful experience! We're thrilled to hear that you found everything to be beautiful, clean, and that our staff and other guests were friendly. We take great pride in providing a welcoming atmosphere for our guests. It's especially delightful to know that the pool was the highlight of your stay! Thank you for taking the time to share your positive feedback with us. We look forward to welcoming you back again soon for another fantastic experience!

2/10 Terrible

Sandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in terrible conditions, the property doesn’t have enough security personnel, there are signs up that said “No Smoking “ but people still smokes every where. The room was in terrible conditions, when we got there the toilet sit was broken, one chair had a broken leg , the carpet looked disgusting. There were cigarettes butts on the ground everywhere outside the room. Since this rooms have kitchens , the kitchen floor was disgusting, and the kitchen overall was very dirty, honestly I booked a stay for 3 nights but from the first night we got there I wanted to leave. Everything looked dirty. I will never stay at this hotel again .
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/12
Dear Sandra,Thank you for providing your honest review. The issues you raise regarding cleanliness are important to us, as we aim to provide pristine accommodations for all of our guests. Please be assured that we will share your comments with our housekeeping team so that any and all issues with your room are rectified. While we do enforce our no-smoking policy, we please ask that you reach out to the front desk regarding any concerns you encounter. We appreciate you bringing this to our attention and hope to welcome you back, ensuring your next stay aligns more closely with our high standards.

10/10 Excellent

Carina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nick on 2024/4/15
Thank you for your glowing review! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Jacqueline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is super clean! Jacuzzi and pool perfect temperature! Front desk lady she is amazing i love her actitud and she super polite! definitely i’m come back !
Stayed 1 night in Mar 2024
Response from Nick on 2024/4/15
It sounds like you had a fantastic experience! It's always great to hear when everything meets or exceeds expectations. The cleanliness, perfect temperature of the Jacuzzi and pool, and exceptional service from the front desk are all wonderful highlights. It's clear you appreciated the attentiveness and politeness of the staff, which can truly enhance a stay. Your enthusiasm to return speaks volumes about the quality of your experience. Thank you for sharing your positive review!

8/10 Good

Melissa F

Liked: Staff & service
The trash was left from the people before us
Stayed 1 night in Mar 2024
Response from Nick on 2024/4/15
Thank you for your feedback. We apologize for the inconvenience caused by the leftover trash. We'll work on improving our cleanliness standards to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for a flawless stay.

2/10 Terrible

Shelley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So just know.. if your reservation isn’t refundable through Expedia and the hotel smells like pot and you can’t breath in the room assigned to you.. you do not get a refund. Due to no fault of your own ..they keep your money.
Stayed 2 nights in Mar 2024
Response from Nick on 2024/4/15
We're truly sorry to hear about your experience. Please accept our sincerest apologies for the discomfort you encountered during your stay. We take feedback seriously and will investigate this matter further to ensure it doesn't happen again. We understand your frustration and will do our best to address this issue. Please reach out to us directly so we can make things right for you.

6/10 Okay

Gitar

Traveled with family and small children, Business traveler
Liked: Staff & service
The walls were paper thin. It was loud even during quiet hours. Our room in areas were dusty, like the headboard, the bathroom light. This was a room for 4 people and there were only sheets and towels for 2. We had to go to the office for 2 towels and then back again for a set of sheets for the sofa bed.
Stayed 1 night in Mar 2024
Response from Nick on 2024/4/15
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize for the inconvenience you faced with the noise level and cleanliness of your room. We'll address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you in the future."

8/10 Good

India

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough towels and blankets
Stayed 1 night in Mar 2024
Response from Nick on 2024/4/15
Thank you for your feedback. We apologize for any inconvenience caused by the lack of towels and blankets in your room. Your comments are valuable, and we'll make sure to address this with our housekeeping team to ensure better provision in the future. We appreciate your understanding and hope to welcome you back for an improved experience.

8/10 Good

Krystal

Stayed 5 nights in Feb 2024
Response from Nick on 2024/4/15
Thank you for your feedback! We appreciate your input and will strive to make improvements. We hope to exceed your expectations on your next visit.

6/10 Okay

Glendaly

Stayed 2 nights in Feb 2024
Response from Nick on 2024/4/15
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.We hope for the opportunity to better serve you in the future.

2/10 Terrible

Nikolas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Response from General Manager on 2024/2/27
Dear Nikolas,This is not what we like to hear. Specific feedback serves us best, so please let us know where we fell short during your visit so we can reflect and improve. Thank you.

10/10 Excellent

Jacqueline

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything is really nice ! Good place for be with the family! one suggestion put on new bed set!
Stayed 2 nights in Feb 2024
Response from Nick on 2024/4/15
Thank you for your glowing review! We're thrilled to hear that you and your family enjoyed your stay with us. Your suggestion regarding new bed sets is duly noted, and we'll certainly consider it for future enhancements. We appreciate your feedback and look forward to welcoming you back for another wonderful experience!

10/10 Excellent

Shyanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking for the amount of people that stay here, but it’s clean and quiet and the staff is so nice, and delivery drivers seem to know it well which is nice too
Stayed 27 nights in Jan 2024
Response from Nick on 2024/4/15
Thank you for your positive review! We're delighted to hear that you found our property clean, quiet, and our staff accommodating. We appreciate your feedback regarding parking, and we'll consider it for future improvements. It's great to know that delivery drivers find us easily accessible too. We look forward to welcoming you back for another pleasant stay!

10/10 Excellent

Landy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and easy stay
Stayed 3 nights in Feb 2024
Response from Nick on 2024/4/15
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty, room was dirty, dishes in the unit were dirty, strictly says no smoking but yet the room smelled strongly of weed.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 2024/2/23
Dear Robert,Thank you for taking the time to share your thoughts with our team. We are disappointed that we were unable to meet all of our expectations. What you described is not usual for a stay with us. Your feedback is important to us, and we will be sure to share it with our team for improvement. Please visit us again so we can show you a much better experience.

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick on 2024/4/15
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

8/10 Good

Ellery

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed for getaway.
Stayed 1 night in Feb 2024
Response from Nick on 2024/4/15
We're glad to hear that our accommodations provided the perfect getaway for you! Thank you for choosing us for your escape. If there's anything we can do to make your next stay even better and earn that extra star, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Basiliso

Stayed 5 nights in Feb 2024
Response from Nick on 2024/4/15
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We hope for the opportunity to better serve you in the future.

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Yahaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience
Stayed 1 night in Feb 2024

4/10 Poor

Denise

Traveled with family
Disliked: Staff & service, property conditions & facilities
The tv wasnt working, the walls in the bathroom were very dirty, the tub drain was gross, the carpets were stained, the front desk/maintenance did not address my concerns and upon check out I was told a manager would contact me and that has yet to happen!
Stayed 1 night in Feb 2024
Response from Guest Relations on 2024/2/9
Dear Denise,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or upkeep concerns during your visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. We wish you all the best and hope you'll give us another chance soon.

6/10 Okay

karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross and dirty and people around the hotel were shady
Stayed 1 night in Jan 2024

10/10 Excellent

Infinitee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Traveled with family
Fireplace is only for decoration. They should have at least put an electric one to be used if they are advertising it
Stayed 1 night in Jan 2024

10/10 Excellent

Lidia

Stayed 9 nights in Jan 2024
Response from Nick on 2024/4/15
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

10/10 Excellent

Shyanne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are absolutely beautiful and the staff here is so so nice
Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Peter

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst customer Service
While the hotel was clean and comfortable, the customer service was appalling. When I mentioned to the morning desk agent that maid service did not visit my room the previous day her reply was, "I don't know what happened!", When I asked for service that day her reply was "I don't know if we can get to you today." and she walked away, left me standing there unsure of what she was doing. The next morning I tried to explain to her how bad her customer service was, she kept interrupting me, then said she didn't like what I was saying, and she walked away again. She had zero interest in listening to a first time guest, TWICE!
Stayed 4 nights in Jan 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nina

Traveled with partner
Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first night i stayed at the hotel, a guest set off the fire alarm in the middle of the night, necessitating the fire dept coming to disable it. the second night, a guest created a violent disturbance outside my room, requiring the police to arrest that person. then, when I checked out early, the hotel refused to honor a refund, resulting in me losing several hundred dollars. everyone I spoke with at hotels.com refused to assist me. they either misled me or treated me with cold indifference. I will never use this service again
Stayed 7 nights in Jan 2024

6/10 Okay

Brenda

I liked the loft for extra space.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maryela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Sonya

Stayed 3 nights in Jan 2024

10/10 Excellent

Kristina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet clean and spacious
Stayed 11 nights in Dec 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Sonesta
Great time clean rooms & nice associates. Definitely will be coming back
Stayed 2 nights in Jan 2024

6/10 Okay

Wendy

Stayed 8 nights in Dec 2023

4/10 Poor

jamika, Providence

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be returning
Stayed 1 night in Dec 2023

10/10 Excellent

Omaida

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful suites, clean property !
Stayed 4 nights in Dec 2023

8/10 Good

Ridwan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend
Stayed 1 night in Dec 2023

2/10 Terrible

Gianni

Stayed 2 nights in Dec 2023