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"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"

"Everybody we had any interaction from the staff onsite was fantastic. We have an autistic daughter who can be challenging at times and the staff did everything they could to try and make her feel comfortable. Would happily stay again."

"My sister and I stayed for two nights over the Easter weekend and thoroughly enjoyed our stay. The staff were very welcoming and efficient. We did need to call reception to ask them to contact the room next to us, as the guests were quite loud, and the matter was dealt with promptly. The spa and swimming pool were excellent and enjoyed a massage! Breakfast was served buffet-style, with a great variety of choices."

"Room seemed liked it was recently refurbished, so was in good condition, comfortable bed, lovely bathroom. Not all areas of the hotel were in such a good condition. Our dinner in the Bar and Grill was not a good experience, with no vegan options, poor quality food, mistakes with our order, and such a long wait for our food that we were offered a free round of drinks from the bar, I wouldn't eat there again if I lived locally! There wasn't enough floor staff on duty for a very busy Saturday evening. The breakfast was fine though. Overall an ok stay, but Village Hotels would not be on my list of hotels to visit again"

"I recently stayed at Eastwell and it truly is such a beautiful, special place. The setting is stunning and feels very peaceful overall. I stayed in one of the cottages/rooms in the stables, which was lovely, although the soundproofing wasn’t great. This isn’t something the hotel can really control, but it did impact the stay a bit. On the first morning, I was woken at 5:45am by someone locked out pressing the bell repeatedly, and on the second morning you could hear a lot of noise from neighbouring guests very early—talking, moving around, hairdryers, TV, and doors slamming before 7:30am. So i set off early on my 5hr drive home! That said, the staff were absolutely amazing and really made the experience special. We had a group gathering in one of the rooms, and the afternoon tea was lovely. Imogen, who looked after us, was wonderful—so attentive and thoughtful throughout. The cocktails were also fabulous, expertly made by the female mixologist. One small point of feedback but would mean a lot to the family would be that it would be nice to see the spelling of “Brodrick” corrected, as this is the family name that once owned the estate before it became a hotel. Overall, a beautiful place with fantastic staff, just a few things that slightly affected the stay."

"The hot tub was warm enough, but the pool with the jets on the side. When they are activated the chlorine was very strong and made our eyes sting. "

"Lovely staff, great room "