Bar (on property)

Reviews of Motel One Vienna Central Station

3.5 out of 5
Motel One Vienna Central Station
Gerhard-Bronner-Straße 11, Vienna, Vienna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 357 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

daniela

Liked: Cleanliness, property conditions & facilities
Location close to train station and subway
Stayed 6 nights in Apr 2024

8/10 Good

Kenji, Kashiwa

Liked: Cleanliness
It may be good to add some room service
Stayed 6 nights in Apr 2024

10/10 Excellent

William, Lumsden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are good. Rooms are clean. Very good washroom and shower facilities. Check in was fast and easy.
Stayed 1 night in Apr 2024

6/10 Okay

Natasha

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very small room. Staff are hurried and robotic. No drinks provided and no bar fridge. The bathroom is unventilated and impossible to apply makeup as too steamed up. Probably, the worst of Motel One chain
Stayed 1 night in Apr 2024

8/10 Good

Sivabrata

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quite comfortable and convenient location (5 minutes walk from Vienna Central Station - Hauptbahnhof.
Stayed 2 nights in Mar 2024

10/10 Excellent

nora

Stayed 2 nights in Feb 2024

6/10 Okay

Ryan, Chicago

Liked: Cleanliness, staff & service
This hotel is very convenience to the Vienna Central Station. If you’re taking a lot of day trips, it would be perfect. I only stayed here for one night on the last leg of my trip. The hotel has everything you need and is priced great, but I’d recommend staying in a more upscale hotel in the central part of Vienna to get a better experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great place to stay if you need the train station. The price was also very good for the location.
Stayed 1 night in Dec 2023
Response from Martina on 2024/1/23
Dear Jennifer, Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great place to stay, especially if you need the train station. It's also wonderful to know that you found the price to be very good for the location.We appreciate your comments and hope to have the pleasure of welcoming you back for another stay. If you have any further comments or specific preferences for your next visit, please feel free to let us know.Best regards,MartinaFront Office Agent

6/10 Okay

geoff

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
King size me thinks not
I had booked and paid for a king size bed and on arrival, it was a queen. I discussed this with a woman on the front desk who swore black and blue the bed in my room was king-size. Assuredly not I said but no further action on their part. That aside, the bed and pillows were comfortable, and the hotel is very handy to rhe train station and restaurants within a 400m walk.
Stayed 2 nights in Dec 2023
Response from Martina on 2024/1/23
Dear Geoff,Thank you for taking the time to share your feedback. We apologize for any inconvenience regarding the bed size discrepancy. We understand the importance of having the accommodation you booked, and we regret if there was a misunderstanding.We're pleased to hear that you found the bed and pillows comfortable and that the hotel's proximity to the train station and nearby restaurants was convenient for you.If you have any further comments or specific preferences for your next visit, please feel free to let us know. We hope to have the opportunity to welcome you back for an improved experience.Best regards,MartinaFront Office Agent

10/10 Excellent

Kim

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice hotel close to the train station
Stayed 3 nights in Dec 2023

10/10 Excellent

ralph

Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Joann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jakob on 2023/11/23
Lieber Gast,es tut uns aufrichtig leid zu erfahren, dass Ihr Aufenthalt bei uns nicht zufriedenstellend war und Sie uns eine Bewertung von 1/5 gegeben haben. Wir würden gerne mehr darüber erfahren, was zu Ihrer Unzufriedenheit geführt hat, um gezielte Maßnahmen zur Verbesserung ergreifen zu können.Ihr Feedback ist uns wichtig, und wir nehmen Ihre Anmerkungen sehr ernst. Wenn Sie bereit sind, uns mehr Informationen zu geben, stehen wir Ihnen gerne zur Verfügung. Wir möchten sicherstellen, dass solche Erfahrungen nicht wieder vorkommen und hoffen, dass Sie uns die Gelegenheit geben, Ihr Vertrauen zurückzugewinnen.Mit freundlichen Grüßen

10/10 Excellent

Paul

Liked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Revital

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Caryn

Stayed 1 night in Oct 2023

8/10 Good

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location next train station and a few blocks west great restaurants and shop. Breakfast buffet was good.

10/10 Excellent

Erin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023
Response from Jakob on 2023/9/11
Dear Pierre!Thank you for the fantastic 5-star review! We greatly appreciate it.We hope to welcome you again at our hotel.Kind regards,Jakob

8/10 Good

Marjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location if you plan to use the train station frequently but a little too far from the Town Center.
Stayed 2 nights in Aug 2023
Response from Jakob on 2023/9/11
Dear Mx. Marjan!Thank you for your feedback regarding our hotel's location. Our proximity to the train station is indeed convenient for guests who frequently use it. However, we understand that the distance from the town center may be a bit far for some.We appreciate your input and are always striving to meet our guests' needs. If you have specific informations for your next stay, please let us know. We'll do our best to ensure your stay is comfortable. We hope to welcome you back in the future.Kind regards from Vienna,Jakob

4/10 Poor

Jose

Liked: Cleanliness, room comfort
Disliked: Staff & service
This location had no English language tv channels-- not acceptable. We also had to move to another room due to lack of wifi. These beed to e fixed before we consider staying again.
Stayed 3 nights in Aug 2023
Response from Jakob on 2023/9/11
Dear Guest!We apologize for the inconvenience you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is of utmost importance to us, and we take your feedback seriously.We are committed to improving our services, and we will address the issues you mentioned. Ensuring access to English language TV channels and a reliable Wi-Fi connection are top priorities for us. Rest assured that we will take the necessary steps to fix these issues before your next visit.We value your feedback, as it helps us enhance the quality of our accommodations. We hope you will give us another opportunity to serve you in the future and provide you with a much-improved experience. Thank you for bringing these issues to our attention.Kind regards,JakobFront Office Manager

10/10 Excellent

Hanna

Stayed 1 night in Aug 2023
Response from Jakob on 2023/9/11
Lieber Gast,vielen Dank für Ihre herausragende 5-Sterne-Bewertung! Wir freuen uns, dass Sie mit unserem Produkt/Service zufrieden sind. Ihre positive Rückmeldung ist für uns eine große Motivation, weiterhin erstklassige Qualität zu bieten. Wir hoffen, Sie auch in Zukunft von unserem Angebot überzeugen zu können.Mit fruendlichen Grüßen,Jakob

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and price near train station
Great location near main train station (3 min walk). Very modern and clean. Elevators worked great and room was spacious and comfortable. I had a great view. I wish there was a mini fridge.
Stayed 1 night in Aug 2023
Response from Luise Hummel on 2023/9/4
Dear VincentThank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you enjoyed your stay and that you found our location near the main train station convenient. Your feedback about the modern and clean atmosphere, spacious and comfortable room, and the great view is greatly appreciated.We understand your suggestion about having a mini fridge in the room, and we'll definitely take it into consideration for future improvements. We aim to provide a comfortable and convenient experience for our guests, and your input helps us achieve that goal.We hope to have the pleasure of welcoming you back in the future. If you have any more feedback or suggestions, please feel free to share them with us.kind regardsLuise HummelYour Motel One Vienna Central Station Team

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Luise Hummel on 2023/9/4
Lieber Timothyvielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Liebe GrüßeLuise HummelIhr Team von Motel One Wien Hauptbahnhof

10/10 Excellent

Gooly

Stayed 1 night in Aug 2023
Response from Luise Hummel on 2023/9/4
Liebe Goolyvielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Liebe GrüßeLuise HummelIhr Team von Motel One Wien Hauptbahnhof

8/10 Good

Richard

Liked: Amenities
Stay went well. Room had a nice view. Bathroom was not so great (no plug for sink, shower hard to control). Wifi good. A/C was annoying with a fan running even when system was off.
Stayed 2 nights in Jul 2023
Response from Luise Hummel on 2023/9/4
Dear Richard,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that your overall experience went well and that you enjoyed the nice view from your room. Your comments about the bathroom, Wi-Fi, and air conditioning are important to us, and we appreciate your honesty.We apologize for any inconvenience you experienced with the bathroom amenities and the shower controls. We'll certainly look into addressing these issues to improve our guests' comfort.Regarding the air conditioning, we apologize for any inconvenience you faced with the fan running even when the system was off. We'll investigate this matter further to ensure our guests have a more comfortable stay.Your feedback is valuable to us, as it helps us identify areas for improvement. We hope to have the opportunity to host you again in the future and provide an even better experience. If you have any additional comments or suggestions, please don't hesitate to share them with us.best regardsLuise HummelYour Motel One Vienna Central Station Team

8/10 Good

Sachin

Stayed 1 night in Jul 2023
Response from Luise Hummel on 2023/9/4
Lieber Sachin,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Liebe GrüßeLuise HummelIhr Team von Motel One Wien Hauptbahnhof

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, right across from main train station. Hotel looks brand new and very stylish, and is excellent value. There is no fridge or safe in the rooms, and the wifi is ‘unsecured’ so probably not a good idea to use it for any sensitive matters. There is a 12.00 check out which was good, but downside is that check-in doesn’t officially start until 3.00 pm, unless a room becomes available. Staff are very helpful and were able to give transport and tour advice.
Stayed 4 nights in Jul 2023
Response from Luise Hummel on 2023/9/4
Dear MaraThank you for taking the time to share your thoughts on your recent stay at [Hotel Name]. We appreciate your feedback and are delighted to hear that you found our location convenient, our hotel stylish, and our value excellent.We understand your concern about the absence of a fridge and safe in the rooms. While we don't provide in-room safes, we do offer secure storage facilities at our front desk, and our staff is available 24/7 to assist with any needs you may have. We're also grateful for your input regarding the Wi-Fi, and we'll certainly look into ways to enhance its security.We're pleased to know that our 12.00 check-out time worked well for you. We understand that early check-in can be important, and our team always strives to accommodate guests whenever possible.It's wonderful to hear that our staff provided you with helpful transport and tour advice. We're here to assist in making your stay as enjoyable as possible.Your feedback is valuable to us as we continuously work to improve our services. We hope to have the pleasure of welcoming you back to [Hotel Name] in the future. If you have any further comments or suggestions, please feel free to share them with us.best regardsLuise HummelYour Motel One Vienna Central Station Team

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient and easy to get to the old city centre.
Stayed 1 night in Jul 2023
Response from Jakob on 2023/8/26
Dear Jeff!We're delighted to hear that you found our property convenient and easily accessible to the old city center. Making our guests' experiences enjoyable and convenient is a top priority for us. We hope you had a great time exploring the old city and experiencing all it has to offer. If you ever plan on visiting again, we'd be thrilled to welcome you back. Thank you for taking the time to share your positive feedback!Kind regards,Jakob

8/10 Good

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities
Great for short stays if you need to take an early morning train. Check in took a bit long as they were understaffed and lots of people wanted to check in. But clean and nice rooms. Would have been nice to at least have a glass to drink water out of.
Stayed 1 night in Jul 2023
Response from Jakob on 2023/8/26
Dear Zuzana!Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel convenient for short stays, especially if you have an early morning train to catch. We apologize for any inconvenience you experienced during the check-in process due to the understaffing and high demand. Your patience is appreciated, and we will work on improving our efficiency during peak times.We're pleased that you found the rooms clean and comfortable. Your suggestion about having a glass for drinking water is valuable, and we'll certainly take it into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing to stay with us!

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Jakob on 2023/8/26
Lieber Paul,herzlichen Dank für Ihre perfekte Bewertung!Es freut uns ungemein zu hören, dass Ihr Aufenthalt bei uns offensichtlich rundum zufriedenstellend war. Es ist unser erklärtes Ziel, unseren Gästen ein erstklassiges Erlebnis zu bieten, und es ist sehr ermutigend zu wissen, dass wir dieses Ziel erreicht haben. Wir schätzen Ihr positives Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um erneut für einen ausgezeichneten Aufenthalt zu sorgen.Mit freundlichen Grüßen,Jakob

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jakob on 2023/8/26
Lieber Benajmin,vielen Dank für diese ausgezeichnete Bewertung.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Jakob

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel very close to the train station many places to eat and drink
Stayed 1 night in Jun 2023
Response from Jakob on 2023/8/26
Dear Dean!Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our modern hotel and appreciated its convenient location near the train station. It's great to know that you had a variety of dining and drinking options nearby. If there's anything else you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back in the future for another pleasant stay.Kidn regards,Jakob

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern hotel and comfortable beds and rooms, excellent value, and very convenient location right by the main train station. Amazing views as well!
Stayed 3 nights in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near the Central Station. Comfortable, convenient with a friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Tamas Andras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Patricia A.

Stayed 2 nights in Jun 2023

10/10 Excellent

Richelle

Stayed 2 nights in Jun 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Jun 2023

10/10 Excellent

Sviatoslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

jane

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is very convenience and rooms are very clean ,modern . But i have bad experience with hotel staff at check in - very arrogant and no interest to help you. Otherwise the hotel is excellent.
Stayed 1 night in May 2023
Response from Motel One Wien Hauptbahnhof on 2023/5/28
Dear Jane, thank you very much for your feedback. We will speak with the Staff at the Reception. Best regardesPeter LintnerFront Office

4/10 Poor

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The entire building was way too hot as the a/c was not turned on in May. Ventilation in the whole facility was poor and stifling. The breakfast buffet was mediocre. For an overnight stay the place was convenient to the train station but certainly I would not stay more than one night. The room was very small for two people. Staff was very nice and helpful.
Stayed 1 night in May 2023
Response from Motel One Wien Hauptbahnhof on 2023/5/28
Dear Elizabeth, Thank you very much for your feedback. We agree that the situation with the A/C was realy bad and we would like to appoligies.Beste regaredsPeter LintnerFront Office

8/10 Good

Zuzana

Stayed 1 night in Apr 2023
Response from Motel One Wien Hauptbahnhof on 2023/5/28
Sehr geehrte Zuzana, Vielen Dank für Ihre Bewertung. Mit freundlichen Grüßen Peter LintnerFron t Office

8/10 Good

yang, danville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was a good deal for the price paid
Stayed 1 night in Apr 2023
Response from Motel One Wien Hauptbahnhof on 2023/5/28
Dear Mr Yang, Thank you ver much for your feedback. Best regardes Peter LintnerFront Office

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Motel One Wien Hauptbahnhof on 2023/5/28
Sehr geehrte Lola, VIlen Dank für Ihr positives Feedback. Wir freund uns immer wenn Kunden mit unserem Hotel zufrieden sind. Mit freundlichen Grüßen Peter LintnerFront Office

10/10 Excellent

Artem, Jersey City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet, never heard a train
Stayed 6 nights in Mar 2023
Response from Your Motel ONE Wien hauptbahnhof Team on 2023/4/10
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Motel ONE Wien hauptbahnhof Team

8/10 Good

Shaheer Ahmed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Good location. Friendly staff. Amenities can include slippers.
Stayed 2 nights in Mar 2023
Response from Your Motel ONE Wien Hauptbahnhof Team on 2023/4/10
Dear Mr. Guest,thank you very much for the great review of our Hotel! We are delighted to hear that you are satisfied with your stay at Motel One Wien-Hauptbahnhof.We are looking forward to your next stay in Vienna!

10/10 Excellent

Yongling

Stayed 1 night in Mar 2023
Response from Your Motel ONE Wien Hauptbahnhof Team on 2023/4/10
Dear Mr. Guest,thank you very much for the great review of our Hotel! We are delighted to hear that you are satisfied with your stay at Motel One Wien-Hauptbahnhof.We are looking forward to your next stay in Vienna!