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Hotel Mercure Wien Westbahnhof

4.0 star property
Travelers find a peaceful retreat at this Vienna hotel where garden-fresh flavors complement the welcoming bar—perfect after exploring the city

Choose dates to view prices

Hotel Mercure Wien Westbahnhof offers upscale accommodations near Schönbrunn Palace. Guests can enjoy international dishes at the Westside restaurant or relax in the cozy cafe. The property provides in-room WiFi, a 24/7 business center, meeting facilities, and multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
The current price is NT$2,055
NT$2,319 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Free minibar items
Flat-screen TV
Separate bedroom
Hair dryer
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Satellite channels
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Rudolfsheim-Fünfhaus, a neighborhood in Vienna, Hotel Mercure Wien Westbahnhof is in a shopping district and near a metro station. Hofburg Imperial Palace and Vienna State Opera are cultural highlights, and some of the area's notable landmarks include Schönbrunn Palace and Belvedere. Looking to enjoy an event or a game? See what's going on at Wiener Stadthalle or Ernst Happel Stadium. Visit our Vienna travel guide
Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Mariahilfer Street which includes street scenes, a city and outdoor eating
    Mariahilfer Street
    3 min walk - 0.3 km
  • Vienna_WienerStadthalle_6270317-7835
    Wiener Stadthalle
    6 min walk - 0.6 km
  • Vienna_Naschmarkt_6070519-6953
    Naschmarkt
    5 min drive - 2.1 km
  • Lugner City
    8 min walk - 0.7 km
  • Raimund Theater
    8 min walk - 0.7 km

Getting around

  • Vienna (XWW-Vienna West Train Station)
    2 min walk
  • Vienna West U-Bahn
    3 min walk
  • Vienna International Airport (VIE)
    30 min drive

Restaurants

  • Café Westend
    5 min walk
  • Burger King
    5 min walk
  • Schnellimbiss Europaplatz
    3 min walk
  • Starbucks
    1 min walk
  • McDonald's
    3 min walk

About this property

Hotel Mercure Wien Westbahnhof

Upscale hotel near Wiener Stadthalle
At Hotel Mercure Wien Westbahnhof, you can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site restaurant, Westside, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, a vegetable garden, and a 24-hour front desk
  • A banquet hall, tour/ticket assistance, and multilingual staff
Room features
All 252 rooms include amenities such as free WiFi.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,799 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Is Hotel Mercure Wien Westbahnhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day.

How much does it cost to stay at Hotel Mercure Wien Westbahnhof?

As of 2026/3/6, prices found for a 1-night stay for 2 adults at Hotel Mercure Wien Westbahnhof on 2026/3/9 start from NT$2,055, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Mercure Wien Westbahnhof?

Check-out is at noon.

Where is Hotel Mercure Wien Westbahnhof located?

Located in Rudolfsheim-Fünfhaus, this hotel is within a 10-minute walk of Mariahilfer Street and Wiener Stadthalle. Schönbrunn Palace and Vienna State Opera are also within 2 mi (3 km). Vienna West U-Bahn and Gerstnerstraße-Westbahnhof Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Mercure Wien Westbahnhof Reviews

7.8

Good

8.2

Cleanliness

8.2

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 233 out of 927 reviews
Rating 8 - Good. 438 out of 927 reviews
Rating 6 - Okay. 187 out of 927 reviews
Rating 4 - Poor. 47 out of 927 reviews
Rating 2 - Terrible. 22 out of 927 reviews

Reviews

10/10 Excellent

Marian P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for clean, comfortable and quiet at a reasonable cost, stay here. 2 minutes to the Westbahnhof. Its not fancy by more than enough for this traveler.
Stayed 2 nights in Nov 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, staff were very nice. Dated in areas but was clean and the room we had was nice. Would stay here again.
Stayed 4 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Accessible to public transportation. Foods and restaurants are all within 5 min. walk. I will use the hotel again..
Stayed 5 nights in Oct 2025

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location for our stay in Vienna!
Stayed 5 nights in Jun 2025

10/10 Excellent

KURATA

Liked: Cleanliness, amenities, property conditions & facilities
Good location, reasonable price, good hospitality
Stayed 3 nights in Feb 2025

4/10 Poor

Rashid

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location is good. Property rooms are old and need renovation. Bed mattress old or low quality. Expensive for the quality.
Stayed 2 nights in Aug 2025

8/10 Good

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.
Stayed 4 nights in Nov 2024

6/10 Okay

Elliot

Liked: Cleanliness
Very simple stay - wasn’t made clear that we would be in the basic rooms on Expedia’s site. This isn’t the hotel’s fault. Very clean and great breakfast. Shame that the bar area closed quite early so were unable to get a hot drink after 11pm.
Stayed 2 nights in May 2025

8/10 Good

TOSHIKO

Liked: Cleanliness, property conditions & facilities
I was glad that I was upgraded to a new room. The breakfast was very satisfying and had a wide variety of options. They also looked after my luggage. However, there was a line at the check-in counter and I had to wait quite a while.
Stayed 3 nights in May 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Stayed 2 nights in Feb 2024

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in Vienna in September 2023

very good location right next to the old Westbahnhof (railway station). Great access to subway, street cars (tram), and busses. Excellent (!) breakfast - best if you come early. A place I can recommend.
Stayed 2 nights in Sep 2023

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
Stayed 6 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and the staff were very friendly. Would stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to the station. Comfy beds
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great place to stay close to the train station.
Stayed 2 nights in Apr 2024

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Get what you pay for. A little dated, basic rooms but that’s why it’s the price it is. 5 minute walk to Westbahnhof station, and then 10 minutes on the metro to the city centre. Simple.
Stayed 2 nights in Sep 2025

10/10 Excellent

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I was particularly impressed by the outstanding breakfasts provided.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect quick stay near Schonbrunn

Conveniently located hotel, clean and comfortable room, and very friendly and helpful concierge/front desk staff.
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but...

Location is great, and the hotel is very nice. I ordered a solo room, and as expected, it was smsll but very comfortable. I do have one issue, and I don't know if it is a solo room ghong, but the only free outlet to charge my phone was in the bathroom. All other outlets had lamps plugged into them, so I could eather charhd my phone in bsthroom, or, if I wanted to charge it by the bed, disconnect the reading lamp. While this hotel is bery good, I would suggest splurging on a double room even if you are traveling solo.
Stayed 2 nights in Aug 2025

8/10 Good

yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean and comfortable

I enjoyed staying at this hotel
Stayed 2 nights in Aug 2023

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are weak in English, bad Breakfast, old furniture
Stayed 1 night in Apr 2025

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price quality. Extreme good breakfast
Stayed 2 nights in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a friendly helpful staff. We stayed here over 20 years ago and decided to book again as part of the final leg of our Vienna visit. The place has changed a lot with a lovely new lobby and an exceptionally good restaurant which we tried.
Stayed 2 nights in Oct 2022

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2024