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Reviews of 24hours Apartment Hotel

3.5 out of 5
24hours Apartment Hotel
Grohnergasse 1, Vienna, Vienna

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 92 reviews" "
Rating 8 - Good. 36 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 7 out of 92 reviews" "
Rating 2 - Terrible. 5 out of 92 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Wanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Grita

Stayed 2 nights in Jul 2023

8/10 Good

Hamed

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice apartment and spacious. The location is good and takes about 25 to 30 minutes to city center attractions by public transportation. The cleaning staff did not clean apartment everyday and when we asked them to clean the apartment the came and changed the towels and trash bags only and they did not clean the rest of the apartment.
Stayed 5 nights in Jul 2022

4/10 Poor

Arkadius

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was pretty dirty and we had ants in our kitchen. The drain was clogged after three days and there were a lot of drunk people at our hotel. At least the beds were comfortable and we had enough clean towels.
Stayed 4 nights in Jul 2022

2/10 Terrible

igor

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience in Vienna
We booked the two-bedroom apartment, which was very big, but that was the only advantage of this hotel. The room was absolutely filthy. Stains on the walls, on the carpet and on the furniture. Crumbs and scraps of paper all over the floor, which had clearly had not been vacuumed. The kitchen was a joke. Not a single dish or even a cup to get a glass of water. We requested a baby bed for our one-year-old the day before arrival and didn’t get a response from the staff until a couple of hours before we arrived. There was no baby bed available, so he had to sleep on a mattress on the very dirty floor. The staff did comp our parking because of the baby bed situation, but even this did not make up for a horrible overall experience. When we tried to order a simple cocktail at the hotel bar, we were told “you’re in Austria, drink a beer” instead. We’ve lived in Austria for years and are pretty familiar with the beer selection at this point, thank you. I would not recommend this hotel to anyone.
Stayed 1 night in Jun 2022

4/10 Poor

Robbil, Los Angeles, California

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, but not properly cleaned, room amenities were old and worn out, hotel stuff was not very friendly.
Stayed 1 night in Dec 2019

8/10 Good

Debbie, Green Bay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious for the 3 of us. Good location close to a grocery store and a bus stop. However, we were frying bacon which set off the fire alarm. Hotel personnel checked out the place, saw that there was no fire, just smoke; and we had opened the windows. And yet a fire official came for which we were charged an additional $250; for smoke! We will not recommend to anyone we know. No more business from us.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very good location, quite area, affordable price and professional staff.
Stayed 4 nights in Sep 2019

10/10 Excellent

loredana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Overall clean, functional. Average apartment type feel and decor
Stayed 8 nights in Jul 2019
Response from Hakan Usal on 2019/8/2
Dear Madam/Sir! Thanks for your review. Sorry that we could not quite convince them. We would be pleased if you give your feedback directly on spot. Best regards, your Arion Hotels-Team.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Well..the staff are great. The cleaning needs to be more efficient, perhaps the bathroom needs to be addressed in the area of tile...it had mold and black dirty on the corners. The carpets through out the hotel need a deep cleaning or perhaps it needs to be replaced. Honest opinion here.
Stayed 4 nights in Jul 2019
Response from Hakan Usal on 2019/8/2
Thank you for taking time to write a review. We take every criticism very seriously and are currently in the process of switching housekeeping. Best regards form Vienna, the Arion Hotels Team.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Pranab

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been nice to have the shower and toilet in one room instead of them being separate but it's not a big enough deal to not recommend this hotel.
Stayed 7 nights in Mar 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Carlos J.

We could not make it to our destination because of the bad weather conditions.
We could not make it to our destination because of the bad weather conditions.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is huge!! There is an upstairs, living room, two bedrooms, and patio area. Parking was free and right by the hotel entrance. Will definitely stay here again!
Stayed 2 nights in Jan 2019

10/10 Excellent

IL YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

loredana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Valerie, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were nice and air conditioning was appreciated. Breakfast had plenty of options and location was convenient.
Stayed 1 night in Jul 2018

6/10 Okay

Gurmeet, UK

Liked: Staff & service
Just satisfactory
Staff was very helpful but cleanliness and tidy ness was not matching the price paid. Condition of the hotel was okay.
Stayed 5 nights in Aug 2018

10/10 Excellent

Jose, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people that run the hotel are extremely nice and they work hard to make your life easy and enjoyable while being in Rome
Stayed 1 night in Jul 2018

10/10 Excellent

Jose, Phoenix az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was very clean very well organized the Earth invasion work perfectly as well the Wi-Fi these back of the hotel was very resurface on guiding us through the city. .
Stayed 1 night in Jul 2018

10/10 Excellent

Cornel, Chicago,IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and excellent condition
we just love it . we had a great experience and we will definitely recommend to our family and friends. keep on the good work
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2018

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Room and cleanliness was great. Convenient to travel to city. Counter staff weren't as friendly or warmth was the taint in otherwise a great stay.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again definitely a great location and price
Stayed 1 night in May 2018

10/10 Excellent

Ary, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked last minute and cant wait to return
We booked about an hour before arriving and got there around 10pm. We were upgraded to a bigger room freee of charge. The beds were comfortable as well as the sofa bed. It was clean and even had a stocked mini kitchen in case you want to grab a bit of food and prep or refrigerate it. It had convenient parking and even though the elevator was not working they let us use the staff lift so no big deal. The breaffast was amazing with a nice variety for all kinds of tastes. Close to nice shopping streets and the historic districts. We will definitely be returning!
Stayed 1 night in Apr 2018

6/10 Okay

Lai Yee Lisa

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place To Stay
The apartment was great; however, it takes about 20 minutes to get into town. If you arrive late and you're interested in eating, you'll have to drive.
Stayed 1 night in Dec 2017

6/10 Okay

Serg, Sydney, Australia

Liked: Staff & service
The hotel location is good
Your expenses perfectly reflect the hotel's quality.
Stayed 2 nights in Dec 2017

8/10 Good

Byeong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Maria jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good hotel but area for parking is scary.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Excellent location
The apartment is just right in the city center where the Christmas market is; location is excellent and the kitchen supplies is sufficient to cook simple meals.

2/10 Terrible

Jessie, the Steegen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't do it....
I stayed here for the kitchen as I get tired of eating out when traveling. There was in fact a kitchen, but ABSOLUTELY NOTHING IN IT. I didn't read other reviews well and lived to regret it. When I asked at the front desk for kitchenware they supplied me with one: plate, bowl, knife, fork, spoon, pot and mug. There was nothing else and the basics for cooking a simple meal or making tea or coffee weren't even available for loan. The room, while spacious, felt dirty and smelled badly. The hotel is not near anything and they charge for parking, regardless of what hotels.com says. The two good things: the staff were helpful and polite and breakfast was surprisingly good. All in all you can find a much much better option in the area. Don't stay here!

8/10 Good

Harold, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside the city
It is way outside the city and the bus in takes about 40 minutes. The A/C wasn't working but other than that I had no complaints.

4/10 Poor

Silvia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Horrible dirty and warm hotel
Why does people look for a hotel? TO SLEEP… well, summer evening, raining, mosquitos and guess what…. The reception informed that the owner decided that because of the prices he runs only the a/c in the morning BUT NOT IN THE NIGHT …. Guess what? People need to sleep comfortable in the night. HORRIBLE EVENING, like 28 C in the room and a cockroach in my room. No wonder with the heat. DO NOT TRY THIS HOTEL … when the owner cares nothing about his guests and their sleep, he should not be owning a hotel
Stayed 1 night in Jul 2023

8/10 Good

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Gerrit

Traveled with group
Liked: Staff & service, amenities
Preis Leistung Top. Großzügige gestaltung des Apartments, einfach gehalten, große Terasse. Verkehrsanbindung öffentlich eher mittelmäßig. Sauberkeit in Bädern und Zimmer sehr gut, lediglich 1 müllkübel in Küche war nicht entleert und die Küche war verkalkt/nicht gewischt. Aber das sind mindere Mängel bei dem Preis
Stayed 1 night in Jul 2022

8/10 Good

Stephanie

Stayed 2 nights in Mar 2022

10/10 Excellent

Viet Anh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viet Ang
Sehr gut
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Gute Preis-Leistungsverhältnis
Stayed 3 nights in Oct 2021

2/10 Terrible

Florian

Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전반적으로 침대가 편안하고, 공간이 넓어 가족이 사용하기 편리합니다. 특히 24시간 운용되는 리셉션과 바가 있어서 좋습니다. 다만 전용 주차공간이 충분하지 않아 유료주차장을 사용해야 하는 것은 단점입니다.
Stayed 2 nights in Dec 2019

8/10 Good

Joel Mendes

Traveled with family
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Sep 2019