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Reviews of The Magnolia Hotel and Spa

4.5 out of 5
The Magnolia Hotel and Spa
623 Courtney St, Victoria, BC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 866 out of 1000 reviews" "
Rating 8 - Good. 108 out of 1000 reviews" "
Rating 6 - Okay. 18 out of 1000 reviews" "
Rating 4 - Poor. 6 out of 1000 reviews" "
Rating 2 - Terrible. 2 out of 1000 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around!
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in May 2024

10/10 Excellent

ZhongFeng

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Stayed 3 nights in Mar 2024

10/10 Excellent

Susan, Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious service. Great location. Comfortable. Restaurant on site.
Stayed 2 nights in May 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel with an amazing staff
Stayed 1 night in May 2024

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean and well kept. Our view wasn’t quite what we hoped for but overall worth what we paid!
Stayed 2 nights in May 2024

10/10 Excellent

Charles, Harrisonburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class hotel convenient to downtown and Inner Harbor. .As compared to others, was reasonably priced.
Stayed 2 nights in May 2024

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints, always a great stay with excellent service!
Stayed 1 night in May 2024

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Will stay again
Stayed 1 night in May 2024

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after midnight at the hotel after a long day of moving. The staff was so welcoming and after 2 long days of stress we felt completely pampered having this beautiful room to catch some well deserved sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were clean and beautiful. The amazing staff made our experience amazing. Most definitely a 10/10
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to dislike about this property. Everyone has been outstanding in providing exceptional customer care. Amazing room decor, comfortable layout making this an enjoyable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Ting-Fu, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very courteous staff. The rooms were also quite clean
Stayed 1 night in Apr 2024

10/10 Excellent

Susan, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely furnished and the front desk was very pleasant but the best part was the location as I was able to walk everywhere.
Stayed 3 nights in Apr 2024

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 2 nights in Apr 2024

10/10 Excellent

Juliet

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Virgilio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Very clean and the staff are super nice and friendly. The perfect location while staying Victoria. I will definitely recommend this hotel to my friends and colleagues.
Stayed 2 nights in Apr 2024

6/10 Okay

Sherry

Liked: Cleanliness
Location
Stayed 1 night in Apr 2024
Response from Savanah Canatella on 2024/4/16
Good Day, Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us to continually improve our services and ensure that each guest has a pleasant stay. We noticed that you rated your recent experience with us three stars. While we strive to provide excellent service to all our guests, we understand that there may have been aspects of your stay that fell short of your expectations.We would greatly appreciate it if you could provide us with more details about your experience. Your insights will enable us to address any issues and make necessary improvements to enhance the quality of our guest service.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Savanah CanatellaFront Office Manager

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a romantic quick getaway
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay in Victoria. Gratious service and friendly staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Barbara Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff very nice & knowledgeable. Easy access to attractions within walking distance.
Stayed 3 nights in Apr 2024

10/10 Excellent

Arian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent a lovely weekend in Victoria. The Magnolia Hotel & Spa made our short stay even more enjoyable. Our room was impeccably clean and valet parking convenient. Hotel decor was spotless and reminiscent of a fine boutique establishment. Hotel staff go out of their way to ensure your stay is pleasant. The hotel location is within easy walking distance to parliament, numerous fine dining options, harbor esplanade, Beacon Hill, and the seaplane terminal. We highly recommend The Magnolia Hotel & Spa.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 3 nights in Apr 2024

8/10 Good

Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly from the moment we walked up to the entry. Easy access to the city and the room was very well appointed and clean.. just lovely all around.
Stayed 1 night in Apr 2024

10/10 Excellent

Pascal Heinz Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because of the excellent service and close to downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Shauna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here, the staff went above and beyond and are so friendly! We'll definitely be back
Stayed 2 nights in Mar 2024

10/10 Excellent

anne

Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 3 nights in Mar 2024

10/10 Excellent

HUIMEI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good. The service is really good.
Stayed 2 nights in Mar 2024

10/10 Excellent

stirling

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and looks like new. Bathroom is top level and comes with everything you need. Staff at this hotel does everything they can for you, very friendly and go out of their way to help customers. One down side is parking. They have no parking onsite so you either pay for valet or do street parking which is a hassle.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the food was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lesley Steele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team - very clean and lovely room - beautiful area to walk around
Stayed 1 night in Mar 2024

10/10 Excellent

Jason, Parksville

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Magnolia in Victoria is one of my favourite hotels. The staff really care and go out of their way to make you feel welcome. One of the front desk clerks made a point of saying hello every day during my stay and was very helpful with recommending local restaurants. The Magnolia is centrally located - within walking distance of all the sights while still being away from the crowds. The rooms are comfortable and seems like they have been renovated since the last time I had the pleasure of staying there. Looking forward to my next visit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Clarysa

Beautiful hotel, great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the room was excellent!
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Magnolia is a beautiful property, accessible to all of Victoria's finest dining and interests. Friendly, helpful, and knowledgable staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Silvie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing! We will be back again
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel in the heart of downtown Victoria. Delightful, attentive, staff. Spotlessly clean. Very well provisioned. Comfortable bed and nice bathroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Judy Gail

Liked: Cleanliness, amenities
This hotel goes far beyond what is usual in hotels. The attention to detail, the exemplary service, the cleanliness and the the helpfulness of the staff are what makes it FIRST RATE. Daily housekeeping (not on request), evening turn down service with fresh ice, chocolate and bed turned down…are a rare find.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jung Un

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time staying here. The staff was very attentive and the service was excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, Orléans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very efficient and courteous.
Stayed 3 nights in Mar 2024

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the heart of Victoria. Amazing staff and only one block to Victoria harbour. Our room was spacious, spotlessly clean and very well appointed. The valet parked our car and we did not need it for our three day stay, walking everywhere, easily.
Stayed 3 nights in Mar 2024