Staff at the Milano Hotel & Spa were welcoming with glasses of champagne that we later discovered we had been charged for. Upon arrival, we discovered that the room was the size of a postage stamp, the bathroom lights didn’t work and you had to be a contortionist to use the toilet due to lack of leg room. We also discovered that the advertised restaurant was closed for the season, and the advertised air conditioning was non-existent. The hotel explained that despite record heat in October, the hotel had now switched to heat and there wasn’t even a fan that you could run to improve air circulation. Instead, the hotel advised us to open the window of our 2nd floor room overlooking a busy street with a bar/restaurant below in order to get air. The roof top terrace was lovely and overlooked the arena, but the hot tub there was the only evidence we could find of a “spa.” The area and location were great, but I would not choose to stay here again.