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This was the perfect place for us to start our Italian adventure. A mix of close enough to both the train station and town centre, but far enough away that it was not noisy. Very comfortable rooms and good breakfast.
Jennifer
Stayed 2 nights in Apr 2024
Response from Giovanni Maria Roberti on 2024/4/14
Dear Jennifer,thank you for taking the time to express your appreciation about your recent stay at our Hotel Indigo Verona - Grand Hotel Des Arts. We are very happy to hear that you enjoyed the hotel location, our rooms and the breakfast offer.See you next time at Hotel Indigo Verona,Best Regards,Giovanni Maria RobertiHotel Manager
Large rooms, beautiful art. Best breakfast ever. Classy, regal.
teresa
Stayed 2 nights in Mar 2024
Response from Giovanni Maria Roberti on 2024/3/12
Dear Teresa,We are glad to learn that you had a great time with us. Thank you for your beatiful review and to have chosen the Hotel Indigo Verona - Grand Hotel Des Arts.We hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests.Best Regards,Giovanni Maria RobertiHotel Manager
10/10 Excellent
bevin
2024/1/11
bevin
Stayed 1 night in Jan 2024
Response from Giovanni Maria Roberti on 2024/1/12
Dear Bevin,Thank you for the review, we're thrilled to hear that you had a great experience at Hotel Indigo Verona.We'd love to have you back again soon to share an even more positive experience with you.Best Regards from Verona,Giovanni Maria RobertiHotel Manager
Dear Lorena,thank you very much for your 5* rating, we are happy to learn that we were able to exceed your expectationsWe sincerely hope to welcome you back soon for another great stay.Kind RegardsGiovanni Maria RobertiHotel Manager
6/10 Okay
Leslie, Docklands
2024/1/2
Liked: Cleanliness, staff & service
Leslie
Stayed 7 nights in Dec 2023
Response from Giovanni Maria Roberti on 2024/1/7
Dear Leslie,We are truly sorry that we have disappointed your expectations.If there is anything that we can do for you at this stage, please do not hesitate to let us know, we remain with pleasure at your disposal.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 2023/12/28
Dear Guest,Thank you for your 10/10 feedback and for taking the time to review your stay with us at Hotel Indigo Verona- Grand Hotel Des Arts! Best Regards and see you next time,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 2023/11/30
Dear William,thank you very much for your 5* rating.We sincerely hope to welcome you back again soonWarm Regards from Verona,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 2023/11/21
Dear Erica, Thank you very much to have chosen Hotel Indigo Verona for your recent stay and for finding the time to answer to our survey We are really glad you enjoyed the time spent with us and looking forward to welcoming you back soon in our hotel. Sincerely,Giovanni Maria RobertiHotel Manager
10/10 Excellent
Glenda
2023/11/14
Glenda
Stayed 2 nights in Nov 2023
Response from Giovanni Maria Roberti on 2023/12/5
Dear Glenda,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really glad to learn we were able to exceed your expectation.Thank you for your 5* review!Warm Regards from Verona,Giovanni Maria Roberti
Excellent, couldn’t find a better place at Verona, everything gorgeous!
Marialola
Stayed 1 night in Nov 2023
Response from Giovanni Maria Roberti on 2023/11/2
Dear Marialola,We loved your feedback!Going through the lines of your brief, but so meaningful review, made our day, thank you so much.We can't wait to welcome you back for another great experience.Kind regards,Giovanni Maria RobertiHotel Manager
Lovely hotel, great location. Suite was a good size and it was great that the bedroom was separate from the lounge area. Lovely, friendly staff. Great breakfast with plenty to choose from.
Mrs Nicola J
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 2023/11/1
Dear Mrs Nicola J,thank you so much for such a wonderful review!We are glad to know you enjoyed the hotel location, our vast culinary breakfast offer and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager
Hands down, this is an exceptional hotel. The room with the covered balcony was so relaxing and comfortable, it made it hard to leave the room!
The staff were all super friendly and helpful
Breakfast was delicious.
A perfect location. Walkable to the train station and to the center of town.
Carrie
Stayed 4 nights in Oct 2023
Response from Giovanni Maria Roberti on 2023/10/22
Dear Carrie,thanks a lot for sharing your experience about Hotel Indigo Verona - Grand Hotel Des Arts!Your kind comments are much appreciated and make us proud of our work, we delighted to read how much you loved our room with balcony and we are really glad you have enjoyed our location, near all the point of interest of our beautiful Verona and the vast culinary offert of our breakfast. Thank for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. We sincerely hope to welcome you back soon for another great stay.Best RegardsGiovanni Maria RobertiHotel Manager
The staff are exceptional. The hotel is a 5 min walk to the main square. Perfect for families. We have our two boys 11 and 13 and it was ideal.
Ian
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 2023/10/20
Dear Ian,thank you for choosing our hotel for you holiday,We are glad to know you enjoyed the hotel location and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager
10/10 Excellent
Iain
2023/10/16
Liked: Cleanliness
Iain
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 2023/10/17
Dear Iain,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 2023/10/13
Dear George,thank you for choosing our Hotel Indigo Verona for your stay.We are delight to know you have enjoyed our location, Looking forward to welcome you next time,Sincerely,Giovanni Maria RobertiHotel Manager
We enjoyed our stay but the hot drinks and fresh orange juice take far too long to arrive at breakfast! Nice quiet room facing the courtyard with no noise from main road.
Megan
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 2023/10/8
Dear Megan,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to read that you have enjoyed your stay with us, regarding your valuable feedback on the breakfast serviceI will pass on to our F&B Manager your comment to keep improving.We are looking forward to welcome you next time,Best Regards from Verona,Giovanni Maria RobertiHotel Manager
Breakfast was excellent and very well priced.
The room was very nice apart from the shower being very small.
Phil
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 2023/10/7
Dear Phil,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to know you enjoyed the comfort of your room and the vast culinary offer of our breakfast.I would like to thank you for leaving the feedback on the size of your shower, it will help us to keep improving and make some good changes.Looking forward to welcome you next time,Warm Regards,Giovanni Maria RobertiHotel Manager
Everyone on the staff was extremely personable and helpful especially Mara who checked us in. Hotel was outstanding and breakfast was great. Great location for walking to all the sites and convenient to the train station. I would definitely stay at this hotel the next time I go back to Verona.
Lucy
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 2023/10/6
Dear Lucy,It's been a pleasure to have you as a Guest, thank you for choosing our Hotel Indigo Verona for your stay and for sharing with us your opinion about it.We are glad to know you enjoyed the hotel location, the vast culinary offer of our breakfast.At the same time, we are proud to know our professional Staff lived up to your expectations and we will pass onto Mara your wonderful comment.We sincerely hope to welcome you back soon for another great stay.Best Regards,Giovanni Maria RobertiHotel Manager
Dear Trevor,thank you for choosing the Hotel Indigo Verona - Grand Hotel Des Arts for your stay.And thank you so much for your 10/10 rating, Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager
Staff was very accommodating for several of our issues which were quickly solved to our satisfaction.
Scott
Stayed 2 nights in Sep 2023
Response from Giovanni Maria Roberti on 2023/9/18
Dear Scott, thank you for taking the time to review your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.Thank for your kind words regarding our Team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager
Dear Theresa,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We are really happy to know that your stay met your expectations. Looking forward to welcome you next time!Best Regards,Giovanni Maria RobertiHotel Manager
Dear Guest,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We look forward to welcoming you back soon,Best Regards,Giovanni Maria RobertiHotel Manager
Great hotel! In close proximity to the old center, but close to parkings! Beautiful hotel and the staff is great and so friendly!
Kiana
Stayed 1 night in Aug 2023
Response from Giovanni Maria Roberti on 2023/8/31
Dear Kiana,thank you for sharing your feedback on your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts. Your opinion is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service, the location of our Hotel and we are proud to know our professional staff lived up to your expectations and we would like to thank you for sharing your positive experience with all our Team.We look forward to welcome you soon again at Hotel Indigo Verona - Grand Hotel Des Arts!Best Regards,Giovanni Maria RobertiHotel Manager
The bathrooms are tiny, there was no air con in public areas. The breakfast below par and the breakfast room in the basement was like a staff canteen. I do not recommend it.
Verified traveler
Stayed 1 night in Aug 2023
Response from Persiano Fabio- Front Office Manager on 2023/8/24
dear guest are we sure that we are talking of the same hotel? , because from your discretion I do have the impression you are describe one other hotel
10/10 Excellent
Lynn, elmira
2023/8/23
Lynn
Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 2023/9/12
Dear Lynn, thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really happy to read that your stay met your expectations with this wonderful 5/5 review.Looking forward to welcome you next year! Best Regards, Giovanni Maria Roberti
10/10 Excellent
Alun j
2023/8/20
Alun j
Stayed 4 nights in Aug 2023
Response from Persiano Fabio -Front Office Manager on 2023/8/23
Dear AlunThank you very much for you review and for choosing our hotel for you stay
Great location, very central and walkable. very clean and great staff. Our stay was hindered by one issue. We booked a premium king room. Apparently, there are 3 types of premium king rooms. We got a room which was extremely narrow and small. did not feel like a premium king room!
RAJIVI
Stayed 3 nights in Aug 2023
Response from Persiano Fabio- Front Office Manager on 2023/8/17
Dear Rajivi thank you for your review, where you mention our beautiful location and our staff.i wold like infom you the premium room type is concerned, we don't have three types of premium but quite all the premium rooms are different each of other because the palace was born as an ancient villa then transformed into a hotel , but all from 22 meteres square
10/10 Excellent
Ian
2023/8/11
Ian
Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 2023/9/3
Dear Ian,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.We hope to welcome you back soon,Best RegardsGiovanni Maria RobertiHotel Manager
Well maintained hotel with very helpful and friendly employees. Handy location for both the city centre and railway station
Graham
Stayed 2 nights in Jul 2023
Response from Persiano Fabio- Front Office Manager on 2023/8/7
Dear Graham Thank you very much for choosing Hotel Indigo for you stay and for your very nice review
6/10 Okay
Jerome
2023/8/3
Jerome
Stayed 4 nights in Jul 2023
Response from Giovanni Maria Roberti on 2023/9/4
Dear Jerome,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We appreciate your feedback and we look forward to your return in the not too distant future.SincerelyGiovanni Maria RobertiHotel Manager
Response from Elisabetta D'Attolico, front office on 2023/7/22
Dear Luis,we are delighted to read your review about our Hotel Indigo Verona - Grand Hotel Des Arts, thanks a million!! We truly hope you will comeback soon, sincerely
Nice clean and quiet property close to the old city
Nitin
Stayed 2 nights in May 2023
Response from Persiano Fabio- Front Office manager on 2023/5/29
Dear NitinThank you very much for your review and for choosing hotel Indigo Verona
6/10 Okay
Rachid, South Lake Tahoe
2023/5/25
Rachid
Stayed 1 night in May 2023
Response from Persiano Fabio- Front Office Manager on 2023/6/15
Dear Rachid It would have been very important for me to know what you didn't like about your stayin order to always improveThank you for choosing Hotel Indigo Verona
It was nice to back to the hotel and find that nothing has changed, first class service, first class in all respects. Reception extremely helpful in getting our boarding passes as we are not great on the computer.
Special mention should be given to the breackfast - again first class. It is particular to mention James and Leah - but there was nothing wrong with anybody.
Douglas
Stayed 7 nights in May 2023
Response from Persiano Fabio - Front Office Ma on 2023/5/25
Dear DouglasThank you very much for your reviewthis kind of comments is the best sodisfation for do better our work
Response from Persiano Fabio- Front Office Manager on 2023/5/23
Dear Joe Thank you very much for your review, and for choosing Hotel Indigo Verona
6/10 Okay
Warren
Traveled with partner
2023/5/19
Liked: Cleanliness, staff & service
Quiet, location, close to good dining were qualities I liked. Shower faucet never worked properly though "fixed" twice, inadequate clothing storage in room, housekeeping late on two occasions were qualities I didn't like.
Warren
Stayed 7 nights in May 2023
Response from Persiano Fabio - Front Office Manager on 2023/5/23
Dear Mr Warren really sorry for your not completely soddisfazione of stay. Every review unpositive give us the possibility to become better as we want
Very nice hotel. Close the the plaza and many shops and to the Roman arena. Rooms were clean and comfortable. Would stay here again and recommend to fam I’lly and friends.
Dorothy
Stayed 2 nights in Apr 2023
Response from Persiano Fabio_ Front Office Manager on 2023/5/3
Dear DorothyIs always a really sodisfation when our clients are happy of their stay Thank you for choosing Hotel Indigo Verona