Outdoor pool, a heated pool, pool umbrellas, sun loungers
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Reviews of Fairmont Waterfront

4.5 out of 5
Fairmont Waterfront
900 Canada Place Way, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 996 out of 1410 reviews" "
Rating 8 - Good. 255 out of 1410 reviews" "
Rating 6 - Okay. 84 out of 1410 reviews" "
Rating 4 - Poor. 44 out of 1410 reviews" "
Rating 2 - Terrible. 31 out of 1410 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, well decorated and clean. The view of the water front was the best!
Stayed 1 night in Apr 2024

10/10 Excellent

Claire, surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only con was having to pay extra to have our vehicle in a secure parking lot.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/29
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

katherine kimball

Business traveler, Traveled with partner
It was a beautiful property. The staff was extremely friendly and helpful. I would definitely recommend the Fairmont Waterfront
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/28
Thank you for your feedback. We are looking forward for welcome you back at Fairmont Waterfront in the near future.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Took the train from the airport and just a few minutes short walk to the Fairmont. Great service at checkin. Lovely quiet room. Food service great. Comfortable bed and room. Would recommend.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 2024/4/28
Good day Jane, Thanks for staying with us. We appreciate your feedback! and we are glad to hear that you enjoyed your stay!Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are so specious and clean. Staff is very nice and the restaurant has great food esp the Saturday and Sunday bottomless brunch . Loved it
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront on 2024/4/28
Thank you for sharing your review. We appreciate your compliment towards our staff, and we are delighted to hear that you enjoyed your brunch in our restaurant. We hope to see you again soon.

10/10 Excellent

Nissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always amazed at the service level at Fairmont properties. Not only were we upgraded because of a birthday, but they pre-arranged to have cake waiting in the room for us. They truly go above and beyond to make your stay special. The rooftop pool was lovely and the proximity to the sky train and Stanley park was perfect! We will for sure be back!
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 2024/4/28
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your compliment towards our team. It will serve as encouragement to continue our dedication towards our guests. We hope to see you again in the near future.

10/10 Excellent

Russell, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and bedding, excellent shower and products, great view from the room, would definitely stay again
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/26
Good day Russell, Thank you for your feedback and we are glad to hear you enjoyed our bedding, products and the view! We are looking forward to welcoming you back.Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront. on 2024/4/26
Good day Omar, Thank you for your feedback and we are glad to hear you enjoyed your stay. Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/26
Thank you for your feedback, we're glad you enjoyed your stay with us.

8/10 Good

MOSA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is near the port, however was noisy when ships were coming
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 2024/4/25
Thank you for sharing your review. We apologize for any disappointment experienced. Please rest assured that we are addressing the issue. We hope to see you again soon.

10/10 Excellent

Ruixuan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/24
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Tobi, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. It was comfortable and convenient.
Stayed 3 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on 2024/4/24
Thank you for your great feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on 2024/4/25
Thank you for your review. We hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/24
Thank you for your review, we're glad you enjoyed your stay with us.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Looks great and the views are nice
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/22
Thank you for your great review, we're glad you enjoyed your stay at us.

10/10 Excellent

Daina

Traveled with partner
Had an amazing stay here! Staff were so great, friendly, and helpful and the hotel itself did not disappointment. My only critique is I wish the soaps and shampoos in the room were a little more neutral-the Rose 31 floral fragrance isn’t an overall neutral smell! Everything else was amazing-we will definitely be back!
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/22
Good day Daina, Thank you for your feedback. Rest assured, we will address your critique promptly to ensure a better experience for our future guests. We are glad to hear you enjoyed our staff's services and hotel itself. Sincerely, Elizabeth Van HooydonkDirector of Operations

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and depending on which side of the building you are and what floor the view is amazing. The rooms are quiet, and the insides are very nice. Personal stocked mini bar, menu of ARC for room service which is a nice option. They will bring nice pet beds for your pets if you bring them with you. - Only issues for me were the overal food prices, breakfasts were on average 30$ each. - The hotel is pet friendly which was great, but has no where to take your pets to use the bathroom, and coming from a small town Our pets hate traffic and refuse to go if scared Which they were every time we tried to take them out due to constant traffic and people. - A small grassy area would be a huge plus for people with pets to be able to take them to the bathroom. How are you supposed to bring your pet with no bathroom space. - Only real parking is underground, which if your vehicle is over 6ft you cant use, and there is Little to no parking around or outside the Hotel, overall the undergound parking was very small, the whole area is difficult to maneuver unless you have a small vehicle. - Parking is 45 bucks for 24 hours, which is insanely expensive considering the average room for a night is 300 and you have to share the underground lot with the shopping mall. Over all we enjoyed our stay, beds were comfortable, room was dark and quiet, veiw was amazing off the 23rd floor. Staff were friendly and helpful. 8.5/10
Stayed 1 night in Apr 2024
Response from Francois Bouchar, Guest relations manager on 2024/4/22
Thank you very much for your feedback Steven, we're glad you enjoyed your stay with us!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really great experience the staff were very helpful and the area was great would definitely recommend.
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/22
Thank you for your wonderful feedback, we're glad you enjoyed your stay with us.

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$100 for 2 night of parking is a bit ridiculously
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/22
Thank you for your feedback Cheryl, unfortunately as the parking lot is not owned by Fairmont we are not in control of the parking rates. We hope to see you again at our property.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was impeccable. The room and property were top notch
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 2024/4/22
Good day Martin, Thank you for your feedback and we are glad to hear you enjoyed your stay with us! Sincerely,Elizabeth Van HooydonkDirector of Operations.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/22
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Hanrong

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 2024/4/21
Good day Hanrong, Thank you for your feedback and we are glad to hear you enjoyed your stay and our location! Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and efficient check in, the room upgrade was beautiful! Will certainly stay again.
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 2024/4/20
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Randal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 2024/4/20
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the live music!
Stayed 1 night in Mar 2024
Response from Guest Relation Manager on 2024/4/20
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Helene

Great place to stay if you are coming for a conference. It is walking distance to the conference center and a quiet place to retreat to at the end of the day.
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/19
Thank you for your wonderful review, we're glad you enjoyed your stay with us!

8/10 Good

Jillian, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy as always with the standard at any Fairmont hotel. The staff were unable to provide a fan at night, but otherwise it was a great stay.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/18
Thank you for your great feedback, we're happy you enjoyed your stay with us!

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/17
Thank you for your feedback, we're glad you enjoyed your stay with us!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for service, comfort, location, and nearby amenities. Very clean and well maintained. Fairly quiet, close to Waterfront attractions, Gastown, and Transit options. Plenty of restaurant, food, lounge options within/nearby. Needless to say I would stay again. 5 Stars.
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/16
Dear Ryan, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear that you enjoyed your stay! We will be honored to host your stay in the future again and we are looking forward to seeing you soon! Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Nia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and staff. Would love to stay again!
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/21
Good day Nia, Thank you for your feedback and we are glad to hear you enjoyed your stay and our services! Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Ting Fung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located hotel. Easily assessable by Skytrain via the Waterfront station. Lots of dining options in the area. Service is excellent as expected of a Fairmont hotel. I was upgraded upon check-in and my room had a gorgeous view of the waterfront and Stanley Park. Room was comparable to other Fairmont hotels with the timeless luxury vibe. Overall, I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/15
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast on weekends is a little confusing and seems limited.
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/15
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Customer service
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/14
Thank you for your feedback. We are looking forward to welcome you back to the hotel in the future.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel but I would suggest they invest in new bed. Mine was saggy, seen better days.
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 2024/4/14
Thank you for your feedback. We truly apologize for the inconvenience that caused due to the bed condition. We are looking forward to welcome you back to the hotel in the future.

10/10 Excellent

Rheanna Loren Amparo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay at the Fairmont Waterfront. Love the location of it, right by the water/harbour. Staff was able to accommodate us right away as we flew in from another city early in the morning. They were all so kind. They also held onto our baggage while we roamed around the city one last time before departure - free of charge. Hotel is very close to many Cafes, fast food/restaurants, and many shopping stores. Room was clean & very spacious with amazing views (city view). 10/10 would recommend Fairmont Waterfront
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/14
Good day RheannaLoren Amparo, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are gold to hear that you enjoyed our view, location and room. We are looking forward to welcoming you back in the future of your stay. Sincerely, Elizabeth Van HooydonkDirector of Operations

6/10 Okay

SARADA

Traveled with family
Liked: Cleanliness, staff & service
Room was spacious.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 2024/4/14
Gooday Sarada, Thank you for your feedback, we appreciate your time at Fairmont Waterfront and we will promptly address your concerns to ensure a better experience. However, we are glad to know that you enjoyed overall stay with us. SincerelyElizabeth Van Hooydonk Director of Operations

10/10 Excellent

Bojin K, San Diego

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 2024/4/25
Thank you for sharing your review. We look forward to seeing you again.

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 2024/4/14
Good day Hamed, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear you enjoyed your stay.Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely appointed Rooms. Staff were all very friendly and helpful. Great location
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on 2024/4/12
Thank you so much for your wonderful feedback, we're glad you enjoyed your stay with us!

10/10 Excellent

Elba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved about this hotel was the staff, very friendly, accommodating. I want to mention Baba from Arc restaurant and Steve the doorman. They both were terrific. The only negative thing that I found were the pillows, not very comfortable. I woken up with a pain in my neck but other than that everything else was very good.
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/12
Thank you very much for your feedback, our apologies that the pillows were not comfortable. We can provide different types of pillows on your next visit and find something more suitable for you.

6/10 Okay

Darla

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
For the price of this hotel I would expect decent beds. They are obviously old. Rooms are nothing special except for spectacular views of you pay for it.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on 2024/4/11
Thank you for your feedback, this will be communicated to the appropriate department to better serve you in the future.

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Helpful staff. Valet parking available. Dining options on-site or within walking distance
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/10
Thank you so much for your feedback and we're glad you enjoyed your stay.

10/10 Excellent

Bro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 1 night in Mar 2024
Response from Guest Relation Manager on 2024/4/10
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

ROGER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gold room accommodations were awesome, the staff was very attentive and accommodating. We hopefully will make it back to stay again!
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/10
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and the places I visited weee within walking distance.
Stayed 5 nights in Apr 2024
Response from Guest Relation Manager on 2024/4/10
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Cynthia, Fort McMurray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront. on 2024/4/9
Dear Cynthia, Thank you for your feedback and we are glad to hear you enjoyed the stay. Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Kayli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the outdoor heated pool was a huge hit with the kids. The room service was excellent and quick. The amenities were ok but it took a long time to get a turning and our bathroom amenities were never replenished.
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on 2024/4/9
Thank you for your feedback and we're glad you enjoyed your stay with us! Our apologies that amenities were not replenished in a timely manner, your feedback is important for us, and we will ensure this is passed on to the proper team.

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 2024/4/9
Thank you for your feedback and we're glad you are enjoying your stay!