Upper Sugarloaf Sound Tours

pool across street in other hotel. Breakfast disaster .elevator out of order. no drinks at bar in hotel

The 27th floor 2-bedroom 2-bath corner suite with kitchen, dining table, large living room and three balconies was comfortable, tasteful, modern and roomy. All finishes were of good quality. Amenities were of good quality as were snacks available in the kitchen. The view was primarily urban as the property is mostly surrounded by other high-rise buildings. The connection to Brickell City Center is a plus, and the area is vibrant night and day. Our only complaint is communication with the car valet service. Valet service itself is fine, but communicating with the valets from the room was impossible and hotel staff were rude and reluctant to advise the valet we needed our car. The service is supposed to work through a connection activated via the guest's phone upon check in of the car at arrival. We never received the related message and getting our car was a chore...essentially requiring us to clamber down 27 floors to ask for the car and then wait for it to be brought. When we called hotel services they indicated they could not connect us with the valet. This is unacceptable for a hotel room billed at about $1000/night.

A great location and friendly service.