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Reviews of Labak River Hotel by EPS

3.5 out of 5
Labak River Hotel by EPS
Jl. Raya Tebongkang Singakerta Nyuh, Kuning, Ubud, Bali North

Reviews

8.4

Very Good

Rating 10 - Excellent. 26 out of 51 reviews" "
Rating 8 - Good. 15 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 3 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gabor

Liked: Staff & service
Disliked: Property conditions & facilities
The river view from the pool is amazing. All the other thing
Stayed 2 nights in Jan 2024
Response from Labak River Hotel by EPS on 2024/1/30
Dear Mr/s. Gabor KovacsWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.Thank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us. but we do apologize to hear there were some issues. and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team

10/10 Excellent

Jasmin, Mesquite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff we felt so welcomed at the resort everyone was so wonderful,the rooms are so beautiful and clean and the food was amazing highly recommended, thank you so much for making part of our trip an amazing one jazz and Erick
Stayed 3 nights in Nov 2023
Response from Labak River Hotel by EPS on 2023/11/30
Dear Mr/s.JasminWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2020

10/10 Excellent

Maria, Budapest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Labak River Hotel's location is just one of a kind! There is a middle of he rainforest with an unmatched pool and views. The staff was superkind, friendly and sweet. I recommend this hidden gem to everyone who loves the western modern style with authentic Bali athmosphere.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical setting
Beautiful hotel in magical setting
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from srihandayani on 2020/1/11
Dear Mr/Ms. , OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Sri handayani on 2019/12/13
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

Chyvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Srihandayani on 2019/12/13
Dear Mr/Ms. Chyvette, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 2 night and only lasted a night. Black Mould everywhere!!! First impressions was they had half finished the property, with construction not happening. There was a terrible smell. They took us to our rooms, there was black mould on the roof and broken tile, stone areas. The property wasn’t maintained. I had a mid range room and again mould, Marks on the walls. The bathroom was disgusting with black and brown mould. The shower head was full of mould and only a couple of the shower head holes worked, so It had no pressure and could wash yourself and when you used the shower, water went everywhere. We when to have breakfast and the table were dirty, the food looks disgusting and decided to eat next door, which was amazing. The pool was the only nice thing about the whole property. It’s a 1 star hotel or a ok hostel. I checked out after the first night and they ask me why I was checking out and I told them and they laugh and didn’t care or apologies and said “we’ll full, which was untrue, I only saw 1 other person there” and told me there was the cancellation fee which was the full amount, which I didn’t care, as I just wanted to get out of there ASAP. Beware. Also It’s in the middle of nowhere.
Stayed 2 nights in Nov 2019
Response from Pak Purna on 2019/12/10
Dear our Valued Guests, Warmest greetings from Labak River Hotel Thank you for taking the time to write reviews. Firstly, thank you for staying with us. We regret that there are a few aspects of our hotel that have regrettably failed to meet your expectations, for that we do apologize. We are thankful for your constructive feedback regarding our service was not up to your satisfaction. Please rest assured that our team will further improve in this to ensure our valued guest expectation is fulfilled. We have personally spoken to department concern to review into these and consequently will share your feedback with our team for our improvements. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a nice day ahead. Best regards, Corporate Management Team

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleasant stay. This was our first time in Bali and first hotel we had stayed in over here. Completely unsure of what to expect and were a tad surprised by the lizards outside but we are on the river. After we had our first nights sleep we were extremely relaxed and loved the hotel and the river running at the side of it. The staff and local people were lovely. Great places to eat if you turn right out of the hotel and a yoga centre to the left which is great and serves food too. Ubud centre is 5 mins in a taxi and about £3.50 70000 IDR. Uber centre is bustling with 100’s of shops and restaurants. Amazing place overall. Could have stayed much longer. Many great trips from the hotel for around £35 PP
Stayed 4 nights in Nov 2019
Response from Srihandayani on 2019/11/29
Dear Mr/Ms. Rory OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful view, transport only available from 1000am which was a little difficult. If your fit the 2km walk would be ok. Older or not keen to tackle the hills over the bridge then taxi only option or rent scooters. Didn't eat at the hotel after first night as it was full of cats. Bit of a turn off cleanliness wise. Pool is in the open and very big but the water is bath temperature. Overall enjoyable but I would not choose to stay here again.
Stayed 3 nights in Nov 2019
Response from I Putu Purna Wicaksana on 2020/1/13
Dear our Valued Partner, Warmest greetings from Labak River Hotel Thank you for taking the time to write on Expedia/Wotif page. Firstly, thank you for staying with us. We regret that there are a few aspects of our hotel that have regrettably failed to meet your expectations, for that we do apologize. We are thankful for your constructive feedback regarding our service was not up to your satisfaction. Please rest assured that our team will further improve in this to ensure our valued guest expectation is fulfilled. We have personally spoken to department concern to review into these and consequently will share your feedback with our team for our improvements. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a nice day ahead. Best regards, Corporate Management Team

10/10 Excellent

Aly, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities
Great customer service. Beautiful views from the hotel. Had a few geckos in the room (as in most hotels in Ubud) but two men who worked there took them out for me. Food was good at the restaurant. Ubud Yoga Center is right next door which was my favorite part of my stay here. Make sure to check out their restaurant and yoga classes if you stay here!
Stayed 6 nights in Oct 2019
Response from Srihandayani on 2019/11/13
Dear Mr/Ms. Aly, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

John

Liked: Cleanliness, staff & service
First visit to Bali
Location in the river valley is beautiful! Lovely pool. Great bed but overall condition of the room is average.
Stayed 5 nights in Nov 2019
Response from Srihandayani on 2019/11/13
Dear Mr/Ms. John, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff around.
Stayed 3 nights in Aug 2019
Response from Srihandayani on 2019/8/27
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

Verified traveler

Liked: Staff & service, amenities
The staff was so friendly and helpful!! The property could definitely use some attention but you can tell they are trying. I think it’s important to remember this is a third world country and this is also a very affordable place to stay.
Stayed 5 nights in Jul 2019
Response from Srihandayani on 2019/7/30
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable lodging in Ubud
Labak hotel is a lovely lodging with very close access to Ubud yoga center and some wonderful surrounding restaurants. A little too far from center to walk, the hotels staff is friendly, welcoming and efficient. Unfortunately the included breakfast wasn’t served until 8 making it impossible for me to eat with my yoga training schedule. Would be nice if they offered it a little earlier! The pool was excellent although small and quickly runs out of space on a sunny day.
Stayed 5 nights in Jul 2019
Response from Srihandayani on 2019/7/11
Dear Mr/Ms. Kathryn, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experience. Your comment regarding our breakfast we can prepare an early breakfast base on request by the guest, but the guest have to request one day before. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. It was close enough to city centre but not right in the heart so it was a lot more tranquil. The hotel revised free shuttles closer to city center and is so accommodating. The whole staff was super kind and amazing !
Stayed 4 nights in Jun 2019
Response from Srihandayani on 2019/6/29
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

2/10 Terrible

Verified traveler

Stayed 8 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice pool and fantastic staff. Internet was tricky as you need to login every time you look at your phone. It should be improved to login once per device for the length of your stay.
Stayed 8 nights in May 2019
Response from Srihandayani on 2019/6/15
Dear Mr/s. Om swastyastu Warmest greeting from the Labak River Hotel Managed by EPS Hospitality & Consultant Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud for your destination and thank you so much for taking your valuable time to write a very detailed review. Very delighted to hear and read your comment for all your feedback and recognition our fantastic staff; pool view; and also the surroundings of our hotel for your comfortable stayed with us includes attention. Regarding the wifi accsess, we will try to discussing this matter directly with our Enginering. Your satisfaction experiences is our very top priority and we always try to give the best and excellent services to every our valued Guests. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Srihandayani on 2019/7/9
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Sujin

Liked: Cleanliness, staff & service
Everything has its pros and cons.
amazing staff nice pool in the forest a satisfying breakfast but..a convoluted shower room... a beautiful environment but very far from the city center.
Stayed 3 nights in Apr 2019
Response from Srihandayani on 2019/5/19
Dear Mr/s. Sujin, Om swastyastu Warmest greeting from the Labak River Hotel Managed by EPS Hospitality & Consultant Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud for your destination and thank you so much for taking your valuable time to write a very detailed review. Very delighted to hear and read your comment for all your feedback regarding your comfortable stayed with us includes attention. We will try to fis the problem in our bath room. The hotel is 20 minutes walking to the center, and we are provided a free shuttle for our entire valued guest. Once again we do thankful for all the suggestion for us and we will be improve for make better service for you next visit. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Friendly staff. Decent clean room. View was awful (wall) and misadvertised - which is a shame as the entrance door to the room had a lovely jungle view, serious design oversight.. as we made such an effort to get to Ubud - expected a view
Stayed 3 nights in Mar 2019

6/10 Okay

Istiaq

Liked: Cleanliness
It wasn’t best stay in Labak
Toilet was broken It was hassle We had to check in at 6 PM because for that After check in we found toilet was still broken On second day they offer to change room Staff wasn’t at best, facilities only swimming pool Over charged taxi, don’t let us use online taxi Food wasn’t best and also overpriced. Only good thing was infinite swimming pool but won’t pay 88 dollars per night for that and break fast was crap.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We very happy with the hotel, price was reasonable and the location fine, the whole place looked a little tired and in need of refurbishing, but then the price would probably go up!
Stayed 5 nights in Jun 2018
Response from Management on 2018/8/14
Thank you very much for your review, and hopefully we could welcoming you again with more wonderful service.

8/10 Good

Martin, KL, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & landscaped + infinity pool
I chose this hotel for the river view & the landscaping and I wasn't disappointed. The river view room overlooks the river. The daybed at the balcony was a nice touch. Staff were friendly, warm and accommodating. Nothing like having calming sounds of a river stream to lull you to sleep. :) The food isn't bad as I've read from other reviews. It doesn't have a buffet spread but the set breakfast served were tasty. Not a 5-star hotel for sure in terms of food, but we weren't disappointed. It is a small resort with about 15 or 20 rooms (a good guess), so you won't get an over crowded pool or common areas. The pool side bar and rooftop bar are not operational. One of the barricades at the edge of the restaurant has a gaping hole that falls 2 floors. No effort was made to repair or to prevent kids from getting close.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful hotel surrounded by nature
When we stayed at Labak River, there are total 13 rooms but only 3 rooms occupied. They had 27 staff looking after entire hotel. Felt like VIP. This hotel is located beside Labak River & surrounded by nature. Its good for those who pursue peace & nature but not suitable for those looking for some shopping. It’s near to the road yet quiet & peaceful. You can’t hear the noise of vehicles from Deluxe Room (garden view). There are some steps to walk depending on which room you are staying. But good thing about this hotel is they have lift to bring you 2 floors down so that significantly reduce the number of steps. Probably walk around 20 steps to Deluxe room (with garden view) and 30+ steeps for Deluxe Room (with River View). This hotel is about 10-15 mins drive away from Ubud city. If you know how to rise motorbike, you can rent it for Rp60,000/24 hours. Much easier & convenient to move in a motorcycle. There are some resutaurants nearby between 100m-400m vacinity. Internet connection is good for normal messaging but if you watch video or play mobile game, it becomes patchy. What frustrate me is that I need to constantly log in and type username and password each time internet dropped. I log in more than 50 times in my 3 nights stay at this hotel. Service (7/10) Some improvements needed. Location: (7/10) 10-15 mins to Ubud city center Room: (9/10) The bed is comfy. Value (6/10) I feel the hotel room listed price is a bit pricy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Christian

The hotel needs some freshening up. Parts of the facilities and rooms are run down. The service can be better. I had to ask two days in a row to get extra showergel. You only get one tiny bottle. When I entered the room there was a dirty, moist sofa which I had to ask to be replaced. The hotel was empty (off-season) so the staff was bored and hanging or even lying on the seats at the reception and restaurant. This is not a professional attitude. The two bars, at the pool, and the outside terrace as well as the spa were closed. I ordered dinner 1 time and got a gado gado without peanut sauce and even did not get a napkin. The infinity pool is amazing with a beautiful view. This is in the end what kept me at this hotel.
Response from Labak River Hotel by EPS on 2024/2/1
Dear Mr/s. Christian TijsmansWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.Thank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us. but we do apologize to hear there were some issues. and for the rest please be assured we have addressed this with the team to ensure we improve on this. We've been updating and renovating little by little. So as not to disturb our other guests. But we will also re-evaluate our cleanliness level. We are still unable to open the bar because of cost constraints. But we already have 1 restaurant and 1 cafe. We will also re-evaluate our staff for this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team

10/10 Excellent

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Corporate Management Team on 2024/1/2
Dear Mr/s. KOICHIWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Óptima estadia de 5 noites. Funcionários muito simpáticos. A piscina é uma mais-valia. Óptimo pequeno almoço. Refeições também são boas. A nível de manutenção há aspectos a melhorar mas tendo em conta a tarifa obtida é verdade que não podemos reclamar.
Piscina
Piscina
Piscina
Vista do quarto
Stayed 2 nights in Oct 2023
Response from Labak River Hotel by EPS on 2023/10/31
Dear Mr/s. Nuno Warmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team

4/10 Poor

leïla

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Décevant par rapport aux photos
Les photos sont vendeuses comparées à la réalité. En août 2023, un hôtel fantôme avec une réception qui ferme tôt, beaucoup de travaux dans l’établissement et des chambres qui sentent le renfermé. Bruyant avec la route à côté. Pour le prix, je pense qu’il y a bien mieux.
Stayed 3 nights in Sep 2023
Response from Labak River Hotel by EPS on 2023/10/2
Dear Mr/s. LeilaWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.Thank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us. but we do apologize to hear there were some issues. and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team

10/10 Excellent

EKATERINA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень атмосферный отель! Территория замечательная. Бассейн просто сказка. Тихо, уютно. Единственный момент, у нас было очень мало шампуня и бальзама в ванной в баночках. Но это не испортило Общее впечатление
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
접근하는 교통이 편리합니다 또한 직원들이 친절하고 시설이 아주 깨끗하고 주변경관이 아름답습니다
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2019
Response from Srihandayani on 2020/1/11
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な旅行でした。
リピート利用です。 従業員の皆さんがとても親切でいつも笑顔で対応して頂けました♪ ホットシャワーも問題ありませんでした。 ホテル内は清潔で綺麗に整備されています。 また訪れたいと思います。 プールがいつも冷たく、温度管理をして頂けたら嬉しかったです。
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Aug 2019
Response from Srihandayani on 2019/8/18
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Srihandayani on 2019/8/27
Dear Mr/Ms. Jose Manuel, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Srihandayani on 2019/7/27
Dear Mr/Ms. Nadja, OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super super super super super super super super super super super
Stayed 6 nights in Jun 2019
Response from Srihandayani on 2019/7/9
Dear Mr/Ms. OM swastiastu Warmest greeting from Labak River Hotel the Charming and peacefully hotel in Ubud. Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud, for your destination Thank you for spending your time to write such an excellent review for us. Honestly, your words really flattered us, and for sure all the team members will feel delighted to know that you enjoy your stay and have a memorable experiences. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフは皆さんフレンドリーで一人旅の私をあたたかく受け入れてくださいました。プールサイドは快適で寛げます。一番良かったのは朝食。ビュッフェではなく一人一人のためにシェフが心をこめて作ってくださいました。毎日違うメニューを楽しみました。モンキーフォレストには徒歩圏内。落ち着いた雰囲気の場所で静かです。また訪れたいですね。
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Best regards to the friendly staff at the desk -nick- Breakfast was ok. Pool was the best thing at this location
Stayed 2 nights in May 2019
Response from Srihandayani on 2019/6/7
Dear Mr/s. Om swastyastu Warmest greeting from the Labak River Hotel Managed by EPS Hospitality & Consultant Thank you for choosing the Labak River Hotel the Charming and peacefully hotel in Ubud for your destination and thank you so much for taking your valuable time to write a very detailed review. Very delighted to hear and read your comment for all your feedback and recognition our friendly staff; location; great breakfast and also the surroundings of our hotel for your comfortable stayed with us includes attention. Your satisfaction experiences is our very top priority and we always try to give the best and excellent services to every our valued Guests. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family. Thank you and best regards, Srihandayani Reservation Teams Labak River Hotel Manage by EPS Hospitality & Consultant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物や部屋も清潔で、なによりスタッフの温かさがステキなホテルです。 翌朝早朝にチェックアウトが必要だったので、時間外だけど朝食用のお弁当を用意していただいたり、ウブドマーケットエリアへの送迎でも気遣いいただき、とっても助かりました！
Stayed 1 night in May 2019
Response from Srihandayani on 2019/5/19
親愛なる夫人。 オムスワスティアス EPSのおもてなしとコンサルタントによって管理されているLabak River Hotelからの暖かいご挨拶目的地にLabak River Hotelザチャーミングで平和なホテルをお選びいただき、ありがとうございます。 あなたの意見を聞いて読んだことをとてもうれしく思います。 参考になったサービス 私たちと一緒に滞在したあなたの快適さのための清潔さとまた私達のホテルの周辺は注意が含まれています。 あなたの満足感の経験は私達の最優先事項であり、私たちは常にすべての私達の大切なお客様に最高で優れたサービスを提供するように努めています。 それで、私達はあなたの友人や家族の多くと近い将来近いうちに私たちとあなたの滞在を再び歓迎することを楽しみにしています。 どうもありがとうございます スリハンダニ 予約チーム ラバクリバーホテル で管理 EPSホスピタリティ＆コンサルタント

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel
Das Hotel hat eine tolle Gartenlandschaft, mit einem Pool mit sehr schöner Aussicht über einen Fluss. Man fühlt sich ein wenig wie im Dschungel. Das Personal ist sehr nett und die Zimmer sind geräumig und haben Terrasse sowie Balkon.
Stayed 3 nights in Sep 2018
Response from sriandayani on 2018/11/3
Sehr geehrte Frau. Om Swastyastu Herzliche Begrüßung aus dem Labak River Hotel Verwaltet von EPS Hospitality & Consultant Vielen Dank, dass Sie sich für das Labak River Hotel, das charmante und friedliche Hotel in Ubud, für Ihr Reiseziel entschieden haben. Sehr erfreut, Ihren Kommentar für all Ihre Rückmeldungen und Anerkennung zu hören und zu lesen, unseren freundlichen Service. Zimmer; schöner Pool und auch die Umgebung unseres Hotels für Ihren komfortablen Aufenthalt bei uns beinhaltet Aufmerksamkeit. Ihre Zufriedenheitserfahrung steht für uns an erster Stelle und wir versuchen stets, allen unseren geschätzten Gästen den besten und besten Service zu bieten. Daher freuen wir uns, Ihren Aufenthalt bei uns in naher Zukunft mit vielen Ihrer Freunde und Familie wieder begrüßen zu dürfen. Vielen Dank und beste Grüße, Srihandayani Reservierungsteams Labak River Hotel Verwalten von EPS Hospitality & Berater

4/10 Poor

Verified traveler

少し残念
工事中ということもあるのですが、施設が古い、不便でした
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホテル
温泉の泉質と温度が素晴らしくてリラックスできる。 料理もとても美味しかった。 ロケーションも最高！ また是非とも利用したいです。
Stayed 1 night in May 2018

8/10 Good

松, 関西

Liked: Cleanliness, room comfort
整備され過ぎたホテル
バリらしさよりもリゾート感が表に出ている感じです。とっても過ごしやすさのあるホテル。 味が薄いが、好みの問題ですね
Stayed 1 night in Mar 2018

10/10 Excellent

Romans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place next to river
We were very satisfied with everything. Nice place next to river. Distances to Ubud centre also walkable. Responsive and kind staff. Great value for that money.
Stayed 2 nights in Mar 2018