Twin Creeks Reserve Tours

Location is good close to public transport, unit was clean and tidy the only thing that let our stay down was outside street noise. Would happily recommend to others.

Great location in the city, walking distance to plenty of attraction. Otherwise just next door to the light rail and metro station, perfect for getting around. Nice touch with social hour for free drinks and hang out with other guest. We stayed the night with our pup - Water bowl and a bed provided. Hyde park just round the corner for his toilet break. Despite being a pet friendly hotel, rooms and common areas were clean and very pleasant. Only area of improvement was communication with front desk - We had arranged for a late check out at check in (also a benefit for being an IHG member) and all was sorted. Came check out day, had an abrupt call from front desk reminding us it was past the standard check out time and asking when we will be leaving. I mentioned we had requested for late check out and thought all was sorted out earlier. She cut me off and reminded me that it was subjected to availability and offered to “see what they can do.” Eventually was told it was all good with the late check out (even though this has already been arranged at check in). Came later in the day, we had to decided to do 2 trips to the carpark (not on site) - First to move our belongings and after to come back for our pup as we couldn’t manage it all at once and there was nowhere you could park your car to load/unload your luggage. After dropping our bags off, we came back to our room with apparently a staff inside who said he