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Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Featured Image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4.0 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
51 Man Tung Road, Tung Chung, 0

Explore the area

  • Popular LocationCitygate Outlets4 min walk
  • Popular LocationTung Chung New Development Ferry Pier18 min walk
  • Popular LocationTung Chung Fort4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)5 min drive

Choose dates to view prices

About this area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center. Hong Kong Disneyland is a popular attraction and the area's natural beauty can be seen at Pui O Beach and Cheung Sha Beach. Traveling with kids? Consider Airport Core Programme Exhibition Centre and Ma Wan Park.

What's nearby

  • Citygate Outlets - 4 min walk
  • Tung Chung New Development Ferry Pier - 18 min walk
  • Tung Chung Fort - 4 min drive
  • Skypier - 6 min drive
  • AsiaWorld-Expo - 7 min drive

Getting around

  • Hong Kong Tung Chung Station - 19 min walk
  • Siu Hei Station - 27 min drive
  • Hong Kong International Airport (HKG) - 5 min drive

Restaurants

  • Essence – Buffet restaurant offering international cuisine. Serves breakfast, brunch, lunch, and dinner daily.
  • Olea – Restaurant offering Italian cuisine. Serves brunch, lunch, and dinner daily.
  • Andante – Bar offering international cuisine. Serves breakfast, brunch, lunch, and dinner daily, happy hour available.

About this property

Novotel Citygate Hong Kong

Family-friendly hotel connected to a shopping center in Tung Chung with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a coffee shop/café, and valet parking. All 440 soundproofed rooms feature free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 6 AM - 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 178-178 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground
  • Shopping mall

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 40-inch LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 1 2022 to July 31 2022 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from January 1 to March 31:
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 550.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The seasonal pool will be open from April to December
Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 442 out of 941 reviews
5 - Excellent 47%
Rating 4 - Good. 363 out of 941 reviews
4 - Good 39%
Rating 3 - Okay. 77 out of 941 reviews
3 - Okay 8%
Rating 2 - Poor. 32 out of 941 reviews
2 - Poor 3%
Rating 1 - Terrible. 27 out of 941 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Stayed 1 night in Jan 2022

4/5 Good

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice except need some work on house cleaning
The room look ok but there are quite a few places that need more attention, we found molds around the tub and between some tiles in the bathroom and also on the wall of in the bathroom, there were a big coffee marks on the wall by the waste basket. Hairs also found on the floor. We did not tell the hotel until we were checking out. Not sure if that is just a one time mistake or not. We were busy outside most of the time and only use it for sleeping. We did not want people to enter the room when we were not around.
Stayed 2 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ok but I it is not old people friendly. My parents struggled to operate the TV. Anyway it was ok for few days
Stayed 3 nights in Oct 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice location but old and unfriendly staff
The location is nice, as it is up on the shopping mall and MTR station. However the rooms are quite old which needs renovation. Also the staff is not so friendly and helpful, the hotel setting is not family friendly.
Stayed 1 night in Sep 2021