Does Mayan House Tulum - Family Apartments have a pool?

Yes, this property has an outdoor pool.

Is Mayan House Tulum - Family Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mayan House Tulum - Family Apartments?

Self parking is free at this property.

What time is check-in at Mayan House Tulum - Family Apartments?

Check-in start time: 3 PM; Check-in end time: midnight.

Where is Mayan House Tulum - Family Apartments located?

Located in Tulum City Center, this apartment building is within 1 mi (2 km) of Hospital de Tulum, Dos Aguas Park, and Holistika Art Walk. Temple of Doom and Cenote Calavera are also within 3 mi (5 km).

Mayan House Tulum - Family Apartments Reviews, Deals & Photos 2025

10/10 Excellent

pam

2018/4/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Great place! Very clean, good service from mgmt. and beautiful pool. We felt very safe due to high wall around the complex and security on premises at night. We’d stay there again!

8/10 Good

Thomas

2018/3/4

Liked: Cleanliness, property conditions & facilities, room comfort

God stor lejlighed

Dejlig stor lejlighed. God pool. Lidt gå afstand til byen, men helt ok.

Stayed 1 night in Feb 2018

8/10 Good

Thomas

2018/2/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejlig stor lejlighed med pool

Super fint værelse. Stort 100 kvm lejlighed med 2 badeværelser og køkken. Dejlig stor altan med udsigt til stor pool. Det er ikke så meget i området, men 12 min gåtur så er du i byen.

6/10 Okay

Verified traveler

2018/1/16

Liked: Cleanliness, room comfort

Disliked: Staff & service

Internet was not working and the place is very far from the beaches

Stayed 6 nights in Jan 2018

8/10 Good

gulce

2018/1/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Friendly Appartments

Arrived to the apartment building (before 7pm), if later you'll have to alert the management. They have a full time security guard but he's not the check-in personal. The facilities were super clean and well maintained. We were lacking couple of towels which were provided by the personnel promptly. if you're on the lower floor and if there are families with small children as guests you might be woken up quite early by their pool time. To be noted, the beach is not within a walkable distance, you'll need to take your car or find a taxi (front desk is super nice to call for you if needed).

Stayed 4 nights in Dec 2017

8/10 Good

JUAN A

2017/11/27

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

2017/9/4

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Good Facility, Not Nice Management

The facility itself is great. But I don't know if I return or recommend this place to other people. It has a great pool, HUGE apartment, however, our check-in experience was horrible. We got there around 5 which is not too early or too late. The person showed up a few times after we rang the bell. He was on the phone pretty much all the time while we tried to check-in. Not just that, he said the exchange rate is $1 to 20 pesos which is unheard of. Most of other touristy hotels and restaurants in the same day were using the exchange rate of 1:17. We almost left feeling it's very dishonest but since we would be changed for the last minute cancellation anyway, we decided to stay. At the time of booking I was quoted $78.54 (with taxes and fees) but upon our return I noticed that I was charged $86.30. It is only less than $8 difference, but it left us a bad taste. All other hotels during our trip (most are booked through hotels.com) were using 1:17 exchange rate. As for the apartment, everything worked well, but light sleepers, be aware. There is no blackout curtains. In fact, all the curtains were too short and too narrow, not preventing any outside light. And the common area (and the back of the apartments) lights were on all night. Also, this a condo/apartment, so there is no amenities like shampoo, and the place is not very convenient if you don't have a car.

Stayed 1 night in Aug 2017

10/10 Excellent

irazema

2017/8/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo esta muy bonito y muy buen servicio, aparte super tranquilo

Stayed 6 nights in Aug 2017

8/10 Good

Ryan

2017/8/20

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

New and clean.Poor service and communicatio

Though I speak Spanish, no English was available and should be considered if one does not speak Spanish. The place was not ready when we arrived late and they have no ability to accept credit cards and expect cash. There was no notification of this until our late arrival and it became a significant inconvenience due to the hour and cash on hand at the time. Overall a great value for a three bedroom apartment.

Stayed 1 night in Aug 2017

8/10 Good

Yanina

2017/8/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Besides the fact that we showered with cold water it was ok

Stayed 3 nights in Aug 2017

10/10 Excellent

Veronica

2017/7/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2017

10/10 Excellent

Glenn

2017/7/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2017

10/10 Excellent

Itzel

2017/6/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes departamentos muy bonitos

Excelente servicio, el lugar acogedor, personal muy amable, el único inconveniente es que la dirección al ingresarla al GPS te manda a otro lado es un poco complicado ubicar el hotel.. todo lo demás excelente

Stayed 1 night in Jun 2017

10/10 Excellent

Shelley

2017/6/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We really enjoyed our stay at mayan house, about a 5 minute walk to the main area as its on a side street but we always felt safe walking. The lady in charge didn't speak much English but it didn't seem to matter much. Extremely clean and large areas to live in, and the pool was great after a day exploring.

Stayed 5 nights in May 2017

8/10 Good

Sebastien, Paris (France) & USA

2017/6/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Far from beach, ideal for family with car

Not exactly where spotted on google maps, slightly more at the north (150m approx.) these appartments are modern, nicely furnished, no room cleaning, no breakfast, but nice kitchen, dining room, and washing machine: ideal for long stays. Nice swimming pool, very clean. the hotel lacks of charm, but is very practical. the killing factor for us was chlorine saturated water in the bath: without speaking of cleaning your teeths, a shower with water with so much chlorine was painful for the eyes and the smell. might be temporary though

Stayed 2 nights in Jun 2017

8/10 Good

Fernando

2017/5/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel esta excelente Solo tuvimos unos inconvenientes, tuve que pagar en efectivo porque no cuentan con terminal para pagar con tarjeta de credito, pero me entere hasta que llegamos. y averigue que desde febrero no funciona su terminal. Solicite 1 cama queen size y 2 matrimoniales y la habitacion me la entregaron con 1 king size y 1 matrimonial. y en precio hubo una pequeña diferencia entre lo que muestra su pagina y lo que pagué Seria conveniente que en la pagina te adviertan que tienes que realizar tu pago en efectivo. Me sentí engañado

2/10 Terrible

Verified traveler

2017/5/21

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful!

Too many problems to name but let's begin with NO others guests at the place. Power went out and the water stopped running. Ruined my sons trip.

10/10 Excellent

VM, London, UK

2017/5/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation, Great location, Great stay!

We stayed here for 14 nights in April 2017. Mayan House is a small complex of 3 x blocks of 6 apartments set around a great outdoor swimming pool. During the day the reception is open, it is closed at night however there is an onsite security man who is around to help if you have any problems. The hotel is very secure with a main gate that you are provided a key for. There is plenty of parking if you have a car. The location is fab. Mayan House is on the opposite side of town to the beach, however this isn't a problem because if you are near the beach you are further from the town and vice versa. We found it was easy to walk to town for meals in the evenings (depending where you eat it can take as little as 5 minutes), and then walk / cycle / taxi to the beach during the day. Tulum is quite spread out in general so everyone gets around by walking, bike or taxi. To get to the furthest end of the beach strip you shouldn't pay any more than 150 pesos for a taxi, however you can sometimes get this for less. It seems to depend on the time of day. There is a supermarket (Chedraui) on the other side of town if you want to stock up for self catering. The apartment kitchens have the basics in terms of equipment, so you would struggle to cook big family meals, but there is enough to get by. Apartments 1-6 are on the quietest side. They DO NOT accept credit/debit cards - we were advised once we had checked in that we had to pay in cash in local currency so be aware of this.

10/10 Excellent

Verified traveler

2017/4/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio, cómodo, amplio y buen precio

Excelente para familias.

10/10 Excellent

Michael

2017/4/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was a great place. The caretaker Rosario was VERY nice. Would definitely return

8/10 Good

Jay

2017/4/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mayan House Tulum Review 2017

The place is new and clean. We got 2 bedrooms and a large space living room with kitchen. The pool was a real nice touch. Internet speed was a drag. We had a hard time finding this place. No street name. Bikes were available for use. Taxi cabs are available just a few steps out of the place. A couple of stores nearby if you need water or supplies. I would suggest the owner to put a sign on the main street to guide guests. Overall the staff are really helpful. Only one of them speaks good english. This place is great for large group of people atleast 4. Lastly its pricey compared to other places.

8/10 Good

Bob, Canada

2017/3/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The caretakers of this hotel were very attentive.

On one afternoon after returning from town the hotel staff took us to the coconut trees growing on the property and spent some time chopping us (and a number of other guests) down a whole lot of coconuts, then preparing them for us to drink. Very educational. Very pleasant family was running the place.

10/10 Excellent

excelente

2017/3/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

muy bien todo, limpio y en excelentes condiciones el depa

8/10 Good

Brian

2017/3/21

Liked: Cleanliness, staff & service

Disliked: Room comfort

Not as described

After getting correct room , shown three different rooms but not one booked , beware no washing machine in rooms - no penthouses on site - beds like concert slab , pool was good only couple English TV stations - walls very thin hear everything from room above during night , noising staircase outside doors slamming , rooster next door goes all night not at sun rise - Wouldn't pay anymore then $100 a night for three bedroom

8/10 Good

BEcky, WI

2017/2/17

Liked: Staff & service, property conditions & facilities, room comfort

Walking distance to downtown Tulum.

Added another night with ease. Relaxing pool, quiet stay. Area outside of hotel not welcoming- poor roads leading to it and razor wire on the walls. That was off-putting, but the inside was very nice.

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