2/5 Poor
David
Traveled with partner
2022/5/3
Liked: Cleanliness
Disliked: Staff & service
This is a tough one to review, lots of ups and downs with this place. The location is great - free parking and walking distance to everything in town. The people at reception were pretty helpful and the room was comfortable, and the hot water did work if you let it run for a little while. Good place to be based out of if you're exploring the area.
As others have noted, the safe didn't work in the room. It took two days to get it sorted but they let us store some things in the office safe in the meantime. What really got me was that they pulled the "gas station" scam on us at a meal. My partner paid with a $500 MXN bill, they said the bill was paid but wouldn't give her a receipt (she took a picture of it before they put it away). When we went to check out they said she had only given them $50 MXN and insisted we pay for the meal again. Taking advantage of customers is bad business, especially when the food was very unremarkable.
Convenient place to stay, but I would definitely not stay here again. Dishonesty sucks, and there are loads of other good places to stay.
Stayed 4 nights in Apr 2022