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Reviews of Hotel Panacea Tulum

3.5 out of 5
Hotel Panacea Tulum
Calle 6 Sur, Between Calle 11 Sur and Calle 13 Sur, Tulum, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 70 out of 90 reviews" "
Rating 8 - Good. 14 out of 90 reviews" "
Rating 6 - Okay. 1 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Harleen

Liked: Cleanliness, property conditions & facilities
We had a really good experience here. It's located in a great neighborhood with a lot of dining options nearby. the staff was really friendly and easy to work with, and also really helpful. The rooms were extremely spacious as well.

10/10 Excellent

Elia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The residential suite was amazing, we had a large living room, kitchen and gorgeous balcony with a pool and garden view. The hotel staff were very friendly and we met Fifi, the hotel cat. This area is under construction, specifically the road next to the hotel, so having a rental car made it easy to explore. This property was very quiet and felt safe, we had the pool all to ourselves. Great place to avoid crowds!
Stayed 2 nights in Jul 2023
Response from Panacea Staff on 2023/8/2
Queria Elia,Thank you very much for your comment about your stay, we are delighted to have met your expectations, we look forward to seeing you again next time.Warm regards!

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing experience as a first time traveler to Mexico. I’m so glad I went with choosing this hotel it was nothing short from amazing! When I come back from tulum I will definitely come back to this luxury hotel! :)
Stayed 4 nights in Jul 2023
Response from Panacea Staff on 2023/8/3
Emily It is very pleasing to know that your experience with us was very pleasant, it was a pleasure to have you with us, and that your stay was pleasant and relaxing for you, we look forward to your next visit, it will be a pleasure to serve you as you deserve and your stay will be pleasant. Best regards Panacea Team

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, very friendly, clean and comfortable. Very happy 2 weeks.
Stayed 8 nights in May 2023
Response from Panacea Staff on 2023/5/14
Hello dear Mark, Thank you for your comment. :) It was a pleasure to host you, please come back soon :) Best regards, Panacea staff

8/10 Good

Katherine

Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Panacea Staff on 2023/5/24
Hello dear Katherine, Thank you for your comment. :) It was a pleasure to host you, please come back soon :) Best regards, Panacea staff

10/10 Excellent

rotem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely amazing experience. The hotel is a hidden oasis in tulum. We truly enjoyed our stay, we loved our private pool and the entire hotel area. Breakfast was 10/10 with freshly made products daily, the staff was polite and welcoming. Would come back anytime to this true gem of a place.
Stayed 5 nights in Mar 2023
Response from Panacea staff on 2023/4/2
Hello dear Rotem,Thank you for your nice comment :)We are rally glad that you enjoyed your stay with us.It was a pleasure to host you, please come back soon.Best regards

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved it. We had a romantic penthouse with private pool, full kitchen, comfy couch that I actually want for my house so bad and the property and foliage around is beautiful. And there’s a hotel cat to greet you upon check in!
Response from Panacea staff on 2023/2/25
Hello dear Crhistina,Thank you for your nice comment.We are really happy because you enjoyed your stay with us.Please come back soomGreetings from us and Fifi the cat :)

8/10 Good

Gerald

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I didn’t like the road to the building
Stayed 7 nights in Jan 2023
Response from Panacea staff. on 2023/1/25
Hello dear Gerald,We are glad you had a nice stay with us.The town Hall is working on the roads, that doesnt depend on us but we always try to improve the road near by four our guests :)Best regards,

10/10 Excellent

Sapnashri

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Vongpheth

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful oasis inside the courtyard of the hotel. The suites have lots of room inside and the staff was very friendly. This place was very relaxing and was super quite as it was set on the outskirts of downtown attraction. Breakfast was included in our stay. So that was a nice touch. Prices are reasonable. Overall I would love to come back as I feel I had the most peaceful stay and my room felt like a vacation home.
Stayed 4 nights in Nov 2022
Response from Panacea staff on 2022/11/15
Hello dear Vongpheth,Thank you for your nice comment :)It was a pleasure to host you.We are really glad you felt like home!!Please come back soon.Best regards,

2/10 Terrible

Enrique

Stayed 4 nights in Jul 2022
Response from Panacea staff. on 2022/9/1
Hola querido Enrique,Lamentamos que tu estadía no haya sido de tu agrado, no recibimos ninguna queja durante tu estancia así que estamos sorprendidos.Te enviamos un saludo.

10/10 Excellent

Melanie

Liked: Cleanliness, room comfort
Perfect stay!
This hotel was perfect. Every need was met as needed and the staff was extremely friendly. I will recommend Hotel Panacea to all friends and family and we will definitely try to come back.
Stayed 5 nights in May 2022
Response from Equipo Hotel Panacea Tulum. on 2022/6/4
Dear Melanie, Thank you for leave such a nice comment. It was a pleasure to have you here. Please come back soon :) ! Best regards

10/10 Excellent

Jerrinika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The exterior once inside resort was breathtaking! The VIP experience purchased wasn’t seen on their side but once the staff found out, everything was taken care of!
Stayed 2 nights in Feb 2022
Response from Jerrinka on 2022/2/13
We are glad you enjoyed your stay, we are glad we spoke with you to corroborate the information expedia gave you knowing that it was a direct error on their part. We are glad we could make you feel special, see you next time.

10/10 Excellent

Derek Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and inviting. Very accomodating. It was in a nice location as well.
Stayed 7 nights in Nov 2021
Response from DEREK on 2021/12/2
Thank you so much Derek for your very kind words. It was a pleasure to have you here, this is your home for your next vacation. Best regards PANACEA STAFF

10/10 Excellent

Sandrine

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from SANDRINE on 2021/11/25
Thank you so much Sandrine for your comments. It was a pleasure to receive you here. We hope to see you in your next vacation. Best regards PANACEA TEAM.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing stay tucked away from the bustle of the city. A peaceful place to relax, enjoy the pool and sunshine. A bit far from the highlights of city but you can rent a scooter nearby and get anywhere quick.
Stayed 4 nights in Oct 2021
Response from Mark on 2021/10/19
We are very happy to know that you enjoyed your stay 100%, we were delighted to have you in our home, see you next holiday.

10/10 Excellent

Zakiyyah A., Middle River

Liked: Cleanliness, amenities, property conditions & facilities
First and for most I enjoyed my experience there we had a
Stayed 2 nights in Sep 2021
Response from ZAKIYYAH on 2021/10/4
Dear Zakiyyah, thank you so much for choosing Panacea Hotel and for your nice review. It was a pleasure to meet you and your friends. We hope that you had enjoyed your stay and the atv´s ride! It will be a pleasure to receive you again for your next vacation. Here you have a home. Best regards. DIANA QUINTANA. E. CONCIERGE

10/10 Excellent

Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, the staff was always friendly and willing to help, whether it was getting a taxi, coordinating a lab to come to the hotel for a COVID test, or simple I di about the área. I just didn’t know what the VIP part was and didn’t get offered or told about them, though overall that was fine I wasn’t expecting anything else with my stay.
Stayed 3 nights in Aug 2021
Response from Jose: on 2021/9/18
We appreciate your comments, we are very glad that you enjoyed your stay with us, we hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good sleep, friendly staff, modern large rooms
Very nice place, modern, large rooms with good ac, quiet. Pillows need to be softer. Water from faucet and shower comes out salty. No onsite restaurant. No room service from hotel but you can order delivery from good nearby restaurant. Location is quiet but far from everything. Friendly staff and owners. Very nice deep large pool.
Stayed 3 nights in Jul 2021
Response from . on 2021/8/3
Thank you for your comments, We are very happy to have had you at home and hope to see you soon on your next vacation.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Hotel Panacea is located in a very quiet neighborhood and area that's coming up; therefore, I enjoyed my stay very much. I felt safe and welcomed each time I left and came back to the hotel. I love the fact that each room, kitchen and living room in the apartment has it's own AC. I also appreciate every attention to detail of how clean the apartment is left and how good it smells once the cleaning crew is done. Every time I would come back to my apartment I would be surprised to a cute towel shape/folding. Those are the small things that make me feel appreciated and welcomed. The front desk staff was wonderful. Always willing to talk and share some insight. The young men helping in the garden and pool always were very kind and hard working. Overall my stay was wonderful and would love to come back. The pool is big enough to relax and swim in it.
Stayed 9 nights in Jul 2021
Response from . on 2021/8/3
Thank you for your comments, We are very happy to have had you at home and hope to see you soon on your next vacation.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff. Beautiful and relaxing environment.
Stayed 3 nights in Jul 2021
Response from . on 2021/7/27
We appreciate your good comments, we are very happy to have had you at home, see you next time

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved panacea. The room I stayed in was up to date and had an open concept with huge windows that let lots of sunlight in which is my favorite. I also enjoyed the staff Moses and Daniela who made accommodations for me and helped me book excursions
Stayed 6 nights in Jun 2021
Response from . on 2021/6/30
It was a pleasure to serve you, I am glad you liked the hotel and your room, I hope you had a nice vacation, see you soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Super Stay! Apartments are luxurious, large and well equipped, great pool and staff was super welcoming!
Stayed 1 night in Jun 2021
Response from Equipo Hotel Panacea Tulum. on 2021/6/25
Thank you so much for your kind feedback. We will be happy to welcome you again for your next stay. See you soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The romantic penthouse was the most unique thing in the building.
Stayed 7 nights in Jun 2021
Response from . on 2021/6/20
We appreciate your comments, we are happy to have had you at home

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
unsafe neighbourhood
Stayed 5 nights in May 2021
Response from Lim on 2021/6/7
We are sorry that you have felt unsafe in the neighborhood, our neighborhood is very safe actually, we are planning to build the next street, Tulum being a small town that is growing rapidly you will notice these types of streets throughout the town . That is why we call ourselves as a town and not as a city. We are not yet a city. We appreciate your comments and we hope that your stay at our property has been to your liking.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Panacea was beautiful. A great place to stay. We stayed in Room 8 and it was so spacious for 3 people. The kitchen area is great for those who want to prep meals in their room with plates, utensils, glasses provided, etc. There was no iron but we asked for one and just had to make sure it was returned to front desk. We did put a do not disturb sign so our room wouldn’t be cleaned up but they still did. We used pool a lot and is frequently cleaned. Front desk was able to order us food and taxi’s which was very helpful. The location is on a dirt road rather then cement. You are able to walk to eat but if you want to go to the Main Street where food is I would recommend a taxi. I will miss Fifi the hotel’s cat, she was so cute. I would definitely come back.
Stayed 7 nights in May 2021
Response from Ulises on 2021/5/16
Thank you for your comments! We are glad that you enjoyed the staying. Come back soon! :)

10/10 Excellent

JAMES

Liked: Cleanliness, room comfort
Nice Boutique Hotel!
Everything about Hotel Panacea was great...friendly and helpful staff, beautiful suite, nice pool and pool area, clean. The only thing we want to point out is that the location is not really within walking distance to restaurants. We didn't have a car so we had to take taxis, which the front desk staff arranged for, they arrived quickly and they were readily available to get back to the hotel.
Stayed 3 nights in Apr 2021
Response from James on 2021/4/29
Thank you very much for your comments, we look forward to seeing you again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Hotel Panacea Tulum in the residential suite (room 15) was so special. We stayed for a week and it really felt like home. The front desk staff Reuben, Daniella, and Lorena felt like family and I will miss them so much! What makes a place special are the people in it, and the friends we met in this hotel is priceless. I HIGHLY recommend staying at this hotel for a unique, unforgettable experience. Details: Room: We initially booked the romantic loft with our own private pool due to COVID, but it didn't even have a table for us to eat. Therefore, we asked for a room change and were quickly accommodated. Our new room called the residential suite was incredibly spacious (around 1000 sq ft) with a kitchen, dining area, living room equipped with couch and TV, and a wonderful balcony w/ a lounge area and community table overlooking the pool. Our room got a ton of natural lighting as well and had such good energy. Bed was comfortable and bathroom was spacious with rainfall water head. My only small complaint is that there was no soap to wash your hands, so we went to go buy some. Other than that, the room was perfecto. Cleanliness: Everything was cleaned when we arrived and everyday until we left. Also a minor issue, they cleaned our rooms everyday despite us putting the do not disturb sign on and telling the front desk. They also charge 100 pesos for doing the dishes so we bought our own stuff to do it. All in all, thank you hotel Panacea. Hasta luego! -Quynh
Stayed 5 nights in Apr 2021
Response from Quynh on 2021/4/12
We are very happy to have been your second home and that you felt comfortable with all our service. We have already missed talking to you both. See you next time.

10/10 Excellent

Punya

Traveled with group
Liked: Cleanliness, room comfort
Amazing penthouse room!
I stayed in the penthouse and it was gorgeous! The decor and vibe of the place was so nice :)
Stayed 2 nights in Mar 2021
Response from Punya on 2021/3/18
Dear Punya: We are very happy that you liked it and made you feel comfortable, we hope to see you soon.

8/10 Good

Marco

Good
No frills, great location!
Stayed 5 nights in Feb 2021
Response from Marco on 2021/2/25
Gracias por su comentario, lo esperamos pronto.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021
Response from . on 2021/2/15
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros! Vuelvan pronto

10/10 Excellent

Chris

Stayed 1 night in Jan 2021
Response from Hotel Panacea Tulum on 2021/1/22
On behalf of the panacea team, we thank you for your comment.

8/10 Good

christina

Traveled with group
Liked: Cleanliness, room comfort
Gorgeous Quite Yoga friendly spot
This place is amazing!! Just a heads up, they have a few different rules than the usual hotels in the states. Only the guests registered in the room can stay overnight. Other guests can come visit from 10am until 10pm but have to leave their ID at the front desk while in property Because of COVID they are strict about occupancy, since the police can and will come do occupancy checks. They have an on-site security guard on the front door and property from 10p-10a so that’s a huge comfort. They also have quite hours from 2p-5p, the owner is Italian and he does a traditional siesta during that time. It’s a gorgeous property! Perfect for couples who want a nice quote place to relax and enjoy the sun. The property is top notch. The gym is amazing and well equity. The staff are beyond helpful and speak Spanish well! They have no coffee shop or restaurant on property but there is a food delivery service application called tomato you can use! Most local restaurants close at 9:30 Love this place the most!! It’s quite and beautiful....
Stayed 6 nights in Dec 2020
Response from Daniela on 2021/1/8
We already miss you We appreciate your comments and hope you will come back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from Daniela on 2021/1/5
We appreciate your comments, we are happy to have been your second home, see you next time

10/10 Excellent

TORI

Business traveler
Liked: Cleanliness, room comfort
Recommend
Very comfortable place for extended working remote stay. Full kitchen and living room. Great WiFi and helpful sweet Daniel and Maria running the front desk.
Stayed 5 nights in Dec 2020
Response from Daniela on 2021/1/5
Tori: We miss you already, we appreciate all your comments we are very happy to have been your second home, See you the next time.

10/10 Excellent

LUICINA

Liked: Cleanliness, room comfort
Great hotel
Perfect apart-hotel. Very convenient location, full wifi. Parking, pool, gym. Staff is great and always above and beyond. I love it and will come back
Stayed 11 nights in Dec 2020

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
beauitiful grounds, room 17 was perfect with an outdoor kitchen and a large patio
Stayed 6 nights in Dec 2020
Response from Kevin on 2020/12/13
We appreciate your comment, we want to be your second home next time.

10/10 Excellent

aidan

Business traveler
Liked: Cleanliness, room comfort
15 Nights
Quite simply one of the best hotels I've ever stayed at. The attention to detail is second to none. Everything is spotless throughout the hotel room and the hotel itself. The pictures were all accurate and it was better than the pictures in certain spots. The team at the hotel from reception, pool maintenance, security staff and cleaning staff could not have been more friendly, helpful and attentive. It was an oasis of peace and tranquility. I hired a bike from reception and it was a great way to see the town and get to the beautiful beaches. Thank you for making my trip so comfortable
Stayed 15 nights in Oct 2020
Response from Frond Desk Panacea on 2020/11/20
Dear Aidan The reason for my message is to thank you for your visit and to be a good Guest, we are proud to have met all your expectations. On behalf of the entire staff of the Hotel Panacea we wish you happy holidays. Best regards!

8/10 Good

Eli

Traveled with group
Liked: Cleanliness, room comfort
Very nice resort
Very friendly staff. Check in was fast and easy. Cleanliness of the resort was great. Would book again!
Stayed 4 nights in Nov 2020
Response from Panacea staff. on 2020/11/18
thank you very much for your comments ,it help us to get better. Best regards Panacea staff.

8/10 Good

Victor

Traveled with group
Liked: Cleanliness, room comfort
Great Stay
Nice hotel. Good service and good location.
Stayed 1 night in Oct 2020
Response from VIctor on 2020/10/18
Thank you very much for your comments, it was a pleasure having you here in the hotel. we appreciate your feedback, it help us to get better. Best regards

10/10 Excellent

GabrielaRios, Houston

Traveled with family
Liked: Cleanliness, amenities
Excelente.. Hermoso lugar y muy buena atenció. Lo recomiendo
Stayed 6 nights in Jul 2020
Response from irving on 2020/8/3
Muchas gracias por sus comentarios Gabriela,. fue un placer atenderla. Esperamos nos visite nuevamente. Panacea staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Perfect getaway spot
We LOVED this property! The small staff was all super friendly and did whatever they could to make sure we had everything we could want. Due to travel restrictions the resort was basically empty and they were still operating as if it was full of guests. We had a private yoga session at the hotel that was really cheap but incredible & the property has a small but perfect gym. The property is new and everything is so well done from the front desk to the landscaping to every detail in between. We rented one of the penthouses with a private pool, it was everything we could have asked for. I would absolutely recommend this place to anyone! Great air conditioning Felt very safe and secure Very clean Friendly staff Free Parking If you like to be away from the crowds and relax this is the spot.
Stayed 5 nights in Jul 2020
Response from :) on 2020/7/28
We are very happy that your stay with us has been pleasant. We appreciate your loving comment and we hope to see you soon for your next vacation. Panacea Hotel

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2020
Response from Elena on 2020/3/25
Thank you very much!!!!! Panacea Tulum Hotel

10/10 Excellent

Matthew, London, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suite with nice balcony and living area to sit back and relax. Well equipped kitchen if you fancy cooking. Nice pool and gym facilities. Staff were always very welcoming and helpful! A bit out from Tulum Centro but easily reached by car or taxi in under 5minutes, or you can borrow the hotel bikes.
Stayed 2 nights in Jan 2020
Response from Elena on 2020/1/28
Hello Matthew, thank you very much for your kind comment!! Was a pleasure meet you! Greetings from all the Panacea Tulum Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The hotel was very nice
Stayed 4 nights in Jan 2020
Response from Elena Ferraro on 2020/1/21
Dear guest, thank you very much for your kind comment!! Really hope to meet you again at the Panacea Tulum Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Luciano Lmen. on 2019/11/6
Estimado huesped, Agrademos el tiempo para escribir su reseña, seguiremos trabajando en las mejoras para mejorar nuestros servicios.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Luciano Lmen on 2019/9/4
Dear Guest, Thank you so much, for write your review and let us so good score, at Panacea Hotel we matter about our guests, that is why we care a lot any of your reviews wich are helpful to be always one of the best hotel services on the area. Best Regards, Luciano Lmen Frontdesk & Panacea Hotel Team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great! It was great to be in town, but tucked back on a quiet street. The room was very nice and comfortable and the pool was very clean and enjoyable. We would defiantly recommend staying here.
Stayed 4 nights in Apr 2019
Response from Veronika, Panacea Staff on 2019/4/23
Dear guest, thank you very much for giving us a beautiful comment and giving us a charming rating. We are pleased to have been part of your vacation and we hope that next time we will be able to be part of them again. Best Regards Veronika Panacea , Staff

10/10 Excellent

alejandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hôtel très calme, nous avons apprécié le séjour
Response from Panacea Staff on 2023/7/2
Hello dear guest, We are really glad that you have had a nice stay with us :) Please come back soon. Best regards, Panacea staff