Is Casa Gitano pet-friendly?

Yes, Casa Gitano allows pets (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Casa Gitano?

Self parking is free at this property.

What time is check-in at Casa Gitano?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Where is Casa Gitano located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and beach are also within 3 mi (5 km).

Casa Gitano Reviews, Deals & Photos 2025

About the neighborhood

Located on the beach, Casa Gitano is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.

Visit our Tulum travel guide

10/10 Excellent

alejandro

2025/10/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff always friendly, clean and very cold ac comfortable beds and pillows and food and drinks are amazing

Stayed 3 nights in Oct 2025

4/10 Poor

Amber

2025/10/6

Liked: Staff & service

Disliked: Property conditions & facilities

Food was mediocre

Stayed 3 nights in Sep 2025

10/10 Excellent

Payal

2025/5/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay highly recommend

Stayed 5 nights in Apr 2025

10/10 Excellent

Refilwe

2025/4/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place, great service, beautiful beach area

Stayed 3 nights in Mar 2025

10/10 Excellent

Larry

2025/5/9

I’d recommend staying here to anyone. The staff is unbelievable

Stayed 4 nights in May 2025

10/10 Excellent

Mariana

2025/4/17

Liked: Cleanliness, staff & service, property conditions & facilities

The front desk was amazing and all the hotel stagf

Stayed 3 nights in Apr 2025

8/10 Good

Hamidreza

2024/12/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful location and very nice staff.

Stayed 3 nights in Dec 2024

8/10 Good

Steven

2025/6/13

Liked: Cleanliness, property conditions & facilities

Everything was great except the food and drinks were not up to par for the prices.

Stayed 5 nights in Jun 2025

6/10 Okay

Mikail

2025/7/17

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.

Stayed 1 night in Jul 2025

8/10 Good

Edward Andres

2025/3/11

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.

Stayed 5 nights in Mar 2025

4/10 Poor

Eugenia

2025/7/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware of sargasso...

When in season, they should avise the upcoming clients about the sargasso invasions, because it makes impossible the use of the seashore. Also, pay attention to your bills, there's the tendency in the area to overcharge the visitors.

Stayed 7 nights in Jun 2025

10/10 Excellent

Nicole

2025/1/4

Liked: Cleanliness, staff & service

Best beach club

Stayed 1 night in Jan 2025

4/10 Poor

Kathryn

2025/5/31

There were no snacks in the bar and we think they tried to charge us. The food and drink were very overpriced! Not even complimentary coffee in the room. There was no one hardly staying there. I loved Coco Beach last time we stayed Great food and nice people. Don’t recommend staying here!

Stayed 1 night in May 2025

10/10 Excellent

Dylan

2024/11/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place food and quiet. Clean beach

Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

2024/10/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .

Stayed 4 nights in Sep 2024

2/10 Terrible

Pam

2025/4/23

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RUN AWAY

The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.

Stayed 7 nights in Apr 2025

10/10 Excellent

David

2024/10/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.

Stayed 3 nights in Aug 2024

8/10 Good

Andrew

2025/4/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.

Stayed 6 nights in Mar 2025

10/10 Excellent

OMAR

2024/11/6

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente

Stayed 3 nights in Nov 2024

10/10 Excellent

Candis

2024/8/4

Liked: Cleanliness, amenities, property conditions & facilities

This place was a dream! All the staff was friendly and super helpful!! We’ll be back!

Stayed 4 nights in Jul 2024

10/10 Excellent

Tosha

2025/2/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure perfection

Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!

Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveler

2025/2/23

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This felt like a hostel....Stay at Malca Instead

This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca

Stayed 3 nights in Feb 2025

4/10 Poor

Joyce

2025/7/5

Liked: Cleanliness

Disliked: Amenities

The place was nice but the people there take advantage with the exorbitant prices of food. Since there is not many places to eat they make sure to charge higher prices than California restaurants. They are nice and friendly but it doesn’t make up for the bad feeling of being taken advantage of. The taxis dominate the region no Uber is allowed so they also take advantage and since no other restaurants are near by it comes out to be a rip off. We should have just stayed at an all inclusive resort. Plus they don’t even try to clean up the seaweed like other places. They have a pool they share with another hotel that is 10 minutes away by taxi. The little personal pool we had was a nice idea but the water wasn’t clean. I liked the hammock on our property and the glass sliding door that I could see the ocean from our room. The roof was nicely designed so we could hear the waves all night that was fantastic. And there was air conditioning in the room which made our relaxation time comfortable. There was no phone in room to call front desk but they used WhatsApp to communicate which was convenient. We would return if it was all inclusive and if the taxis didn’t monopolize the transportation system. The housekeeping lady was nice.

Stayed 2 nights in Jul 2025

10/10 Excellent

Karla

2024/4/7

Liked: Cleanliness, staff & service, property conditions & facilities

Beach was very clean, they have staff rake out the weeds early in the morning, beautiful beach. Tacos are amazing. Saturday house music vibes are lit. Food and drinks are expensive but so is everything else in Tulum. I would stay again with incentives ;)

Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveler

2025/1/19

Disliked: Property conditions & facilities, room comfort

This property is not ready to welcome guests.

With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.

Stayed 5 nights in Jan 2025

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