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Biwa Tulum

4.0 star property
Upscale hotel near Temple of Doom

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Biwa Tulum

Photo gallery for Biwa Tulum

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Deluxe Twin Room, Multiple Beds, Accessible, City View | View from room
Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board
Rooftop terrace
Reception

Overview of Biwa Tulum

Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780
  • Popular LocationCafé Don Tomas1 min walk
  • Popular LocationCasa Almendro2 min walk
  • Popular LocationDos Aguas Park11 min walk
  • Popular LocationCenote Calavera2 min drive
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Room options

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Multiple Beds, Accessible, City View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
Microwave
  • 8.46 Ping (28 square meters)
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, 1 King Bed, Accessible, City View

Superior Double Room, 1 King Bed, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board

Superior Double Room, 1 King Bed, Accessible, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
  • 8.46 Ping (28 square meters)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Accessible, City View

Junior Suite, 2 Bedrooms, Accessible, City View | Living area | 49-inch Smart TV with cable channels, TV, iPod dock

Junior Suite, 2 Bedrooms, Accessible, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
2 bedrooms
  • 18.13 Ping (60 square meters)
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Tulum

Biwa Tulum is located in Tulum City Center, a neighborhood in Tulum, and is near a metro station and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Temple of Doom and Gran Cenote. Don't miss out on a visit to Xel-Há Park.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Temple of Doom - 2 min drive
  • Tulum National Park - 3 min drive
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • Caribe Swing - 6 min walk
  • Mil Amores - 3 min walk
  • Taqueria Maya - 3 min walk
  • Mestixa - 3 min walk
  • El Asadero - 2 min walk

About this property

Biwa Tulum

Upscale hotel near Tulum Mayan Ruins
Located close to Temple of Doom and Playa Paraiso, Biwa Tulum provides a rooftop terrace, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Rooftop bar del Biwa, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Local cuisine breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Smoke-free premises, luggage storage, and multilingual staff
Room features
All guestrooms at Biwa Tulum feature thoughtful touches such as air conditioning and separate dining areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 49-inch Smart TVs with cable channels
  • Separate dining areas, microwaves, and free infant beds

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–1:00 PM on weekdays and 7:00 AM–1:00 PM on weekends; USD 10–25 for adults and USD 8–25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rooftop bar del Biwa

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch Smart TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 10–25 for adults, and USD 8–25 for children
  • Airport shuttle fee: USD 225 per vehicle (roundtrip, maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Does Biwa Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Biwa Tulum?

As of 2024/4/16, prices found for a 1-night stay for 2 adults at Biwa Tulum on 2024/4/27 start from NT$2,505, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Biwa Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Biwa Tulum?

Self parking is free at this property.

What time is check-in at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Biwa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Biwa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 225 per vehicle applies.

Where is Biwa Tulum located?

Located in Tulum City Center, this hotel is 1.1 mi (1.8 km) from Temple of Doom and within 3 mi (5 km) of Tulum Mayan Ruins and Gran Cenote. Playa Paraiso and Cenote Manatí are also within 9 mi (15 km).

Biwa Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 131 out of 195 reviews" "
Rating 8 - Good. 49 out of 195 reviews" "
Rating 6 - Okay. 6 out of 195 reviews" "
Rating 4 - Poor. 6 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angy

Stayed 1 night in Sep 2023

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023

10/10 Excellent

Bradley

Stayed 1 night in Nov 2022

10/10 Excellent

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022