Does Ana y Jose Hotel & Spa Tulum have a pool?

Yes, this property has an outdoor pool.

Is Ana y Jose Hotel & Spa Tulum pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 700 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Ana y Jose Hotel & Spa Tulum?

Self parking and valet parking are free at this property.

What time is check-in at Ana y Jose Hotel & Spa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Ana y Jose Hotel & Spa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Ana y Jose Hotel & Spa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4940 per vehicle applies.

Are there all-inclusive benefits at Ana y Jose Hotel & Spa Tulum?

Some rate plans available at this property are all-inclusive.

Where is Ana y Jose Hotel & Spa Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Tulum Beach, Sian Ka'an Biosphere Reserve, and Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

Ana y Jose Hotel & Spa Tulum Reviews, Deals & Photos 2025

About the neighborhood

Located on a private beach, Ana y Jose Hotel & Spa Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Tulum National Park and Playa Paraiso are two other places to visit that come recommended.

Visit our Tulum travel guide

10/10 Excellent

Vilma

2025/8/26

Liked: Cleanliness, staff & service, property conditions & facilities

Very wonderful stay thank you for everything

Stayed 4 nights in Aug 2025

10/10 Excellent

Maksim

2025/7/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoy our stay.

Stayed 4 nights in Jul 2025

10/10 Excellent

David

2025/2/14

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful beachfront resort

Stayed 7 nights in Feb 2025

10/10 Excellent

Chamil

2025/3/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

Stayed 5 nights in Mar 2025

10/10 Excellent

Pamela

2025/3/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.

Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

2024/12/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

Stayed 6 nights in Dec 2024

10/10 Excellent

Domenic

2023/4/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stay and service

Stayed 2 nights in Apr 2023

10/10 Excellent

GABRIELA

2024/12/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

2024/7/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!

Stayed 5 nights in Jun 2024

10/10 Excellent

Elios

2024/8/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was great Rafael & Paulina are top class.

Stayed 5 nights in Aug 2024

10/10 Excellent

TAMIKA

2024/10/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

Stayed 4 nights in Oct 2024

8/10 Good

Nicole

2023/1/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 Excellent

Dagmar

2024/10/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

Stayed 5 nights in Oct 2024

8/10 Good

Brenda Roberta

2025/3/11

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!

Stayed 4 nights in Mar 2025

2/10 Terrible

Policarpio

2024/12/21

Disliked: Amenities

Price was way up horrible service

Stayed 1 night in Dec 2024

8/10 Good

Pedro

2025/5/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back

Stayed 3 nights in Apr 2025

10/10 Excellent

Calvin

2022/11/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 4 nights in Nov 2022

8/10 Good

Kathy

2024/7/29

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!

Stayed 3 nights in Jul 2024

2/10 Terrible

Hassam

2024/10/13

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.

Stayed 6 nights in Oct 2024

2/10 Terrible

Patricia Y

2023/5/20

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

6/10 Okay

Mirela

2025/1/24

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Waste of money

The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.

Stayed 3 nights in Jan 2025

10/10 Excellent

Dionne

2024/6/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.

Stayed 3 nights in Jun 2024

4/10 Poor

David

2023/2/6

Liked: Cleanliness

Disliked: Staff & service

Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.

Stayed 3 nights in Feb 2023

10/10 Excellent

Cesar

2025/6/26

Liked: Cleanliness

Stayed 1 night in Jun 2025

10/10 Excellent

Manuel Armando

2025/5/28

Liked: Cleanliness, amenities, property conditions & facilities

Un hotel con todo lo necesario para pasar una excelente estancia. El personal es muy amable. La comida es muy buena. El único tema son que las habitaciones pegadas a la calle principal pueden ser un poco ruidosas. Pero en general es un lugar de 9.0

Stayed 3 nights in May 2025

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