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Reviews of The Diana Suite Tuban

4 out of 5
The Diana Suite Tuban
Jalan Puri Gerenceng 46B, Tuban

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 85 reviews" "
Rating 8 - Good. 40 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

AGNES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit far from road, but walkable to mall and shops
Stayed 2 nights in Mar 2024

6/10 Okay

Vivien

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Pamela

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The site photos don't reflect the current condition of the property.
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

8/10 Good

Yew Seng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I accidentally left my laptop charger upon reaching my destination. Emailed the hotel and later received a reply from them that they found it and will keep it for me. Got my friend to retrieve it. All is good. Well done to the housekeeping and front desk of Diana Suite.
Stayed 1 night in Sep 2023

10/10 Excellent

Agustinus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Chloe

Disliked: Cleanliness, property conditions & facilities
Toilet water leaking into the shower.. We checked in and upon arriving to the room noticed toilet water leaking into the shower. We noitified staff to which there was apparently no other rooms available. When asking for a refund due to no rooms and the unsafe conditions of the property we were denied and left a day early on a loss.
Stayed 2 nights in May 2023

10/10 Excellent

Vern E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
We enjoyed our third stay here. Lovely suite. Great food for dinners and wonderful pool.
Stayed 5 nights in Apr 2023

10/10 Excellent

Noorafisah

Traveled with group
A gem close to AIRPORT!
Stayed 5 nights in Mar 2023

6/10 Okay

Stanley, Sacramento

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Bed was very uncomfortable because it was 2 Twin mattresses shoved together! Bed covering was also for 2 Twin mattresses!
Stayed 3 nights in Nov 2022
Response from Anggie Tegar on 2022/11/30
Dear Stanley,Greetings from The Diana SuitesThank you for your kind review to our propertyYour review is very important for us to upgrading our service in the futureShould you need further assistance, please feel free to contact us

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good economical hotel. We used to pass a place to take a nap and shower before I international flight. Provides very good value.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely decor, friendly staff, clean rooms Unfortunately terrible water pressure in bathroom
Stayed 1 night in Mar 2020
Response from Gustu on 2020/4/14
Dear Valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for transit accommodation
Fine for a late night transfer. Airport pick up was free. Customer service was great, prompt answering of emails, quick check-in. Older building. Clean but lacking in amenities
Stayed 1 night in Feb 2020
Response from Gustu on 2020/3/2
Dear Linda, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great bargain for the price. The rooms are big and comfortable. The staff is friendly, responsive and helpful. They have an awesome breakfast bar. I will for sure stay there again next time I am in Bali.
Stayed 1 night in Feb 2020
Response from Gustu on 2020/3/2
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Gustu on 2020/1/13
Dear Values guest, Thank you for taking the time to review our property. We appreciate if you are input your comments regarding to our customer service and ongoing upgrades and we assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Ben, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great value near airport. Quiet hotel near airport with helpful staff and pickup/drop off. Breakfast isn’t wonderful, more barebones.
Stayed 2 nights in Dec 2019
Response from Gustu on 2019/12/9
Dear Ben, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
The staff really did not try to help out us , they did not help with luggage when we first entered the hotel ,
Stayed 1 night in Dec 2019
Response from Gustu on 2019/12/9
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Drcent pool, close to airport, and nice complimentary breakfast. Had a great dinner and a couole happy hour beers as well.
Stayed 1 night in Nov 2019
Response from Gustu on 2019/12/2
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, lovely staff - will be back - but hope they fix the toilet that doesn't flush in the meantime!
Stayed 1 night in Nov 2019
Response from Gustu on 2019/12/2
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Gustu on 2019/11/15
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Focus here on the tranquil location, size of rooms
The focus here was the quietness of the location, size of suite for the price we paid. The down side, which is not an issue, is you are not close walking distance to anything, you're around 1km away. That is far to walk when between 11am and 3pm when it is really warm. Breakfast was really simple, others may complain about very small spread but again, for the price, who is complaining - besides we are not big on breakfast anyway. If you are after a quiet retreat, not into brekky, for a good room rate, 3 mins from airport. This is good value..
Stayed 4 nights in Nov 2019
Response from Gustu on 2019/11/15
Dear Gary, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Joachim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Spacious rooms, refressing swimming pool
Stayed 1 night in Nov 2019
Response from Gustu on 2019/11/12
Dear Joachim, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay between the airport and my next destination. Room was clean, quiet, the staff were delightful!
Stayed 1 night in Nov 2019
Response from Gustu on 2019/11/11
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sttuff was nice and the room is clean we love it
Stayed 4 nights in Oct 2019
Response from Gustu on 2019/11/5
Dear Values guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Gustu on 2019/11/5
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gustu on 2019/10/21
Dear Mark, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

LETICIA, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not what I was expecting
It’s was good but not what I was expecting
Stayed 1 night in Sep 2019
Response from Gustu on 2019/10/8
Dear Leticia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price. Close to airport. Offer free pickup. Clean rooms friendly staff . 👍
Stayed 1 night in Sep 2019
Response from Gustu on 2019/10/1
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I was supposed to be met at the airport but ended up taking a taxi.
Stayed 1 night in Sep 2019
Response from Gustu on 2019/9/17
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Gustu on 2019/9/3
Dear Orbitz, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Ok for a one night stop over.
This hotel is fine for a one night stop over. We arrived late and just needed a bed as we had a morning boat to catch to Lembongan. Our room was large, bathroom could do with an overhaul, aircon too noisy to leave on during the night. Woken early to the tunes from the mosque nearby. Buffet breakfast was tasty.
Stayed 1 night in Jul 2019
Response from Gustu on 2019/8/5
Dear Shelley, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great service, close to the airport so perfect for late night arrivals or the night before a departure :)
Stayed 1 night in Jun 2019
Response from Gustu on 2019/7/8
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It is close to the airport, strange variety for breakfast - in between west and east options, which could be improved.
Stayed 1 night in Apr 2019
Response from Gustu on 2019/7/8
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

JM, New York City

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
If you’re looking for a place to stay for a night or two this hotel will do. However, I wouldn’t recommend anyone stay at this hotel for the duration of their trip. While it was cost effective, you can see those savings in the cleanliness of the room and linens. The staff were quite friendly though.
Stayed 1 night in May 2019
Response from Gustu on 2019/5/28
Dear JM, Thank you for your comments. We apologize for the inconvenient that you encountered during your stay. This is not the type of review that we like to see. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best regards, Gustu

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and staff were wonderful and very acomadating
Stayed 14 nights in Apr 2019
Response from Gustu on 2019/5/23
Dear Values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free pick up, quiet and tidy room
Stayed 1 night in May 2019
Response from Gustu on 2019/5/15
Dear values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Gustu on 2019/5/15
Dear values Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Neeraj, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance loved it and made us more close to each other, i hope nothing much could be said beyond dat. Thanks guys u r awesome #1002
Stayed 2 nights in Apr 2019
Response from Gustu on 2019/4/23
Dear Neeraj, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and pleasant
Hotel staff members were very friendly and helpful. The breakfast was good . The room was spacious and the beds were comfortable.
Stayed 3 nights in Apr 2019
Response from Gustu on 2019/4/15
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed in the hotel for 5 hours to sleep. The bathroom is outside and protected by a tall wall. However, you can see the upper level balcony. Kind of interesting...
Stayed 1 night in Mar 2019
Response from Gustu on 2019/4/15
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff Excellent service Could do better with towels a bit old Room is very spacious
Stayed 3 nights in Mar 2019
Response from Gustu on 2019/4/2
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When originally booking this hotel I let them know that I am unable to climb stairs and if there was no elevator I would need a room on the ground floor. When we checked in they gave us a room on the second floor. I again explained my situation and they said the type of room we booked was only available upstairs and there was no elevator.after a few minutes, the manager approved a room upgrade for us on the ground floor.
Stayed 1 night in Mar 2019
Response from Gustu on 2019/3/28
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The location was good as it was close to the airport. The variety of food at the restaurant was delicous and the pool was very inviting. The room and amenties were nice and clean and the bed was very comfortable. Overall the staff were very helpful and we certainly enjoyed our stay.
Stayed 5 nights in Mar 2019
Response from Gustu on 2019/3/22
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great position for overnight Close to airport Spacious rooms
Stayed 1 night in Feb 2019
Response from Gustu on 2019/2/4
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Gustu on 2019/1/24
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Gustu on 2019/1/2
Dear Value Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Shelly, Sydney

Liked: Staff & service, room comfort
Grear choice if you’re looking for a hotel that’s close to airport
Stayed 1 night in Dec 2018
Response from Gustu on 2019/1/2
Dear Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 mins from airport
Location to airport is great which is the reason we booked this hotel. Staff were very welcoming and friendly. Pool is great and rooms clean and tidy
Stayed 1 night in Dec 2018
Response from Gustu on 2018/12/17
Dear Sonia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Gustu on 2018/12/10
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

10/10 Excellent

xiaohui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Gustu on 2018/10/24
Dear Xiaohui, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu