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"Hotel is far away from the city centre but there is a complimentary shuttle bus to the station.Only one staff member was professional and kind to help at any time her name is Tomom Nagasava. Breakfast and dinner were the same but tasty . The onsen on the 3rd floor was clean."

"Centrally located and easy walk to The station and many restaurants"

"Amenity choices are wide. The frontdesk staff is super polite and efficient. The location and parking area is closed to main train station which is very convenient. The parking fee is ¥800 which is even lower than some smaller city. Good deal!"

". Great location with a mall. attached to it."

"JR,bus station nearby, have lift from JR to hotel, good for suit case. Coin laundry and drying machine ,Vending machines, massage chair."

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Had to stay in a smoking room. It was not clear on the website when I booked it. Needs to be clearer on the website. "

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "