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Reviews of Shoredrive Motel

3.5 out of 5
Shoredrive Motel
117 The Strand, North Ward, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 183 out of 461 reviews" "
Rating 8 - Good. 188 out of 461 reviews" "
Rating 6 - Okay. 65 out of 461 reviews" "
Rating 4 - Poor. 19 out of 461 reviews" "
Rating 2 - Terrible. 6 out of 461 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. It fills everything what I'm looking for. The down part is beside kitchen staff coughs out side window slams screen door constantly. Dishes clinging co constantly. But compared to every where else I've stayed having a pet friendly room it's excellent I love it. It's my favourite motel despite a couple of things. Highly recommend
Stayed 1 night in Jan 2024
Response from Management & The Shoredrive Team on 2024/2/2
Dear StacyOn behalf of the Shoredrive Motel Team we would like to thank you for staying with us and appreciate your review and take onboard your suggestions.We hope that you will consider us for your next visit to Townsville and we would look forward to having you.Kind Regards

8/10 Good

Tina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room needed maintenance done to it, like the shower curtain hanging out of the wall and the light cover was cracked and falling off. Other than that it was comfortable and felt safe overall.
Stayed 4 nights in Dec 2023
Response from Management & The Shoredrive Team on 2024/2/2
Dear TinaOn behalf of the Shoredrive Motel Team we would like to thank you for staying with us and appreciate your honest review.We hope that you will consider us for your next visit to Townsville and we would look forward to having you.Kind Regards

10/10 Excellent

Cherie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shoredrive Motel is an affordable accommodation option for those on a budget. It is located right on the North end of The Strand, with easy access to the Rock Pools straight across the road, and walking distance to parks and many eatery options to satisfy anyones appetite. The Staff at Shoredrive Motel are very helpful.
Stayed 7 nights in Dec 2023
Response from Management & The Shoredrive Team on 2024/2/20
Dear CherieOn behalf of the Shoredrive Motel Team we would like to thank you for staying with us and appreciate your great review.We hope that you will consider us for your next visit to Townsville and we would look forward to having you.Kind Regards

8/10 Good

Navodhee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a big spider in the room. May need some treatment.
Stayed 2 nights in Dec 2023

8/10 Good

Bill

Liked: Cleanliness, property conditions & facilities
:))
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stays at Shoredrive because of friendly staff and the location and off street parking.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Shareena

Liked: Staff & service, amenities, property conditions & facilities
Could stay again here next time. Very convenient
Stayed 3 nights in Oct 2023

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location was excellent. The room was fine, clean and spacious. Shower was smallish (bend over to wash your legs and you bump the tap off) Sink area was minuscule. Bed was bouncy and sagging in the middle.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kelly-Anne, Burpengary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Shoredrive Motel. Will be back again one day soon
Stayed 4 nights in Oct 2023

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property did not look anything like the pictures. The rooms were in disrepair.
Stayed 2 nights in Aug 2023

8/10 Good

Erica

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Shoredrive
Stayed in a premium studio room with kitchenette and view of beach. Very nice. Kitchen has toaster microwave and kettle and utensils. We were one flight of stairs up on first floor. There are older motel type units at the rear of the property. They have a restaurant which is attached to the units. We ordered take away the first night we arrived and it was of low quality. Ordered pad Thai and only had noodles no meat and potato!! And was pricy. Not even pad Thai noodles and all stuck together. Give that a miss. Rock pool out the front which was good for swimming. Nice walks along the strand.
Stayed 3 nights in Aug 2023
Response from The Shoredrive Team on 2023/8/25
Hello, thank you for taking the time to review your stay. We are pleased you enjoyed the Premium Room and the views along the Strand. Thank you for providing feedback regarding the Restaurant, we will pass the information to the Restaurant Manager. We hope that if you choose to eat at Shorehouse Restaurant in the future that you have a better dining experience. Kind Regards,

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
furniture old bed soft as couch could feel the springs in it couldnt sit on
Stayed 2 nights in Aug 2023
Response from The Shoredrive Team on 2023/8/20
Thank you for choosing to stay at Shoredrive and for taking the time to write a review. You will be pleased to know that we have ordered new beds for many of our rooms and these will be replaced shortly. We have also noted that some of our couches and furniture need to be replaced as well and we are also attending to this. Our property will be undergoing major renovations in the near future and if you choose to stay at Shoredrive again we hope that we will exceed your expectations.

8/10 Good

Madeline

Liked: Cleanliness, staff & service, room comfort
Excellent Value No Frills Motel
This is an older motel in a great position at a cheap price. Yes it needs updating but the price charged for position shows the owners are aware of that and are charging less because of that. It was comfortable and clean with lovely staff and right on the Strand. Thankyou. Really appreciated being able to keep our pup with us. Recommend.
Stayed 1 night in Aug 2023
Response from The Shoredrive Team on 2023/8/20
Hello Madeline, thank you for choosing to stay at Shoredrive and for taking the time to write a review. You will be pleased to know that our property will be undergoing major renovations in the near future and we do hope that when these are completed you will return to share in that experience. Having pet friendly rooms along the strand for our guests and their pets to enjoy is also a plus for us. Thank you for your compliments to our staff as we pride ourselves on giving the best service possible. We look forward to having you stay with us again!

4/10 Poor

Darryn

Business traveler
Disliked: Staff & service, property conditions & facilities
Didn't have a great experience here - arrived late after work and couldn't open the key safe. When I got my key, they had given me the wrong room and there was someone asleep in there! Limited parking - had to park well away from my room. Uber eats couldnt find me and nearly missed my dinner. Very basic rooms but probably ok for the price. Reasonably clean. Good location, but no views like those shown in the ads.
Stayed 1 night in Aug 2023
Response from The Shoredrive Team on 2023/8/4
Hello Darryn we are sorry that you did not have the experience you expected. We apologise for the error by our staff member regarding placing the incorrect key in your late check in envelope. Parking at our property is not allocated and we have been at no vacancy for some time, however there are ample parking spaces for all of our guests and our guests are nearly always able to park near or directly in front of their rooms. We are sorry that this did not happen for you during your stay. We hope that if you choose to visit us in the future that your experience will surpass your expectations. Kind Regards,

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most excellent position and restaurant on premises.
Stayed 3 nights in Jul 2023
Response from The Shoredrive Team on 2023/8/4
Thank you for your kind review. We are pleased that you enjoyed your stay!

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
For the price the accommodation was ok the items that required attention and would not have been expensive to repair are 1 Basin in bathroom had multiple cracks and chips, this basin was also the same basin that you had to use to wash cutlery 2 mould in grout in shower 3 main mattress had metal spring protruding out the side 4 plenty of parking however the parking location was not allocated to the unit on one night our vehicle was at the other end of the complex from our unit which was a bit concerning This was further irritating as one unit residents parked across 3 car parks with the spaces in front and behind left vacant by other residents as they didn’t want to have their car damaged by the offending vehicle which was sometimes a truck leaving in the early morning
Stayed 2 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/26
Hello Joseph, thank you for taking the time to write us a review. You will be happy to know that our property will be undergoing some major renovations in the near future. Our communal area with the BBQ facilities and sink is available for all our guests to use for any of their needs. We are sorry to hear about the condition of the mattress and this was not reported to us prior to your arrival. As this is now noted we will look into replacing it as quickly as possible. Parking is not allocated for our guests. We have noted your concerns regarding that situation and will look into how we can avoid this from occurring in the future. As always we do strive to do our best to ensure our guests have a pleasant stay and should you wish to stay again in the future we hope that we can exceed your expectations. Kind Regards,

10/10 Excellent

michele, New Farm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so wonderful! The customer service was brilliant, the cocktails were lovely and the location was perfect. The motel is a bit dated but it wasn’t an issue for us. We were only in the room to sleep and walked everywhere or used the electric scooters.
Stayed 2 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/25
Thank you for your review. We are pleased that you had a pleasant experience at Shoredrive and we look forward to having you stay with us again in the future. Kind Regards

8/10 Good

Richard

Liked: Cleanliness, staff & service
Great restaurant. Very convenient in quiet location. BBQ and pool an utter mess
Stayed 3 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/25
Hello Richard, thank you for taking the time to write a review. You will be pleased to know that our property will be undergoing major renovations in the very near future. We do hope that if you return to stay you will have a better experience at the BBQ and pool areas. Kind Regards

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
On the strand
Stayed 1 night in Jul 2023
Response from The Shoredrive Team on 2023/8/11
Thank you for choosing to stay at Shoredrive!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover
The Shoredrive accommodation was clean, comfortable and spacious, and the staff friendly, welcoming and friendly. The location, right on The Strand, was a wonderful bonus - especially given the reasonable rates.
Stayed 1 night in Jul 2023
Response from The Shoredrive Team on 2023/7/26
Hi Bill. Thank you for your kind review. Our guests are indeed spoiled with being in such a wonderful location with all convenient amenities close by. We are pleased that our staff assisted in helping you have a pleasant stay. Kind Regards,

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great price and lovely location. Sadly we were a little let down though with a 4 night stay we were not given clean towels at any stage and one of the pillows did not have a pillow case on it and nor was one provided at any stage. We also ran out of toilet paper with no spare paper in the room and the reception closed when we returned to our room at night. If these little things didnt let us down it would of been a perfect stay.
Stayed 4 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/17
Hello Sam, thank you for taking the time to write a review about your experience. Our rooms are serviced daily. As per the information on compendium in the room, our housekeeping staff only replace towels dropped to the floor. Toilet paper should have been replaced to your room if there was none. Had your queries or concerns been brought to our attention during your stay at any time we would have been able to assist you with all of your needs and requests. Our after hours team would also have been able to assist you with any enquiries upon contact including the supply of any extra items during your stay. We do hope that you choose to stay with us again in the future. Kind Regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy after hours check-in and able to leave bags at reception after check out for a day explore
Stayed 3 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/17
Thank you we are pleased you had a pleasant stay and that we could look after your bags at reception while you were exploring the beautiful surrounds.

6/10 Okay

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Basic accommodation and needs updating.
Stayed 3 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/17
Thank you for choosing to stay at Shoredrive. We appreciate you taking the time to write us a review. You will be pleased to know that we are due for some major renovations in the near future and we hope that you will visit us again when next you are in Townsville when this occurs.

10/10 Excellent

Korey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property
Stayed 5 nights in Jul 2023
Response from The Shoredrive Team on 2023/7/26
Thank you for your review. We do take pride in ensuring that our property is clean and well maintained. We are happy that this hasn't gone unnoticed. Kind Regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, amazing staff, incredible location - a little noisy in the morning but it gets you up to enjoy Townsville.
Stayed 4 nights in Jun 2023
Response from The Shoredrive Team on 2023/7/17
Thank you for taking the time to write a review. We are pleased that you had a pleasant stay at Shoredrive. Kind Regards,

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but it was a very noisy room beside the kitchen
Stayed 3 nights in Jun 2023
Response from The Shoredrive Team on 2023/7/17
Hello Sharon, Thank you for taking the time to write a review. We appreciate you letting us know so that we can improve our guest experience for the future. Kind Regards,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in May 2023
Response from James on 2023/6/4
Hi Judy,Thank you for your feedback it is important to us.We are pleased to hear you enjoyed your experience.We hope to see you next time you are in town.Kind regards,James Black

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay bed comfortable close to restaurants and across the road from the beach
Stayed 4 nights in May 2023
Response from James on 2023/6/4
Hi Alison,Thank you for reviewing your stay.We are pleased you enjoyed your experience and look forward to welcoming you back.Kind regards,James Black

6/10 Okay

Murra

Liked: Staff & service
Shower was good. Older motel requiring upgrade and refurb. You will need a car. Close to Esplanade but a good walk to everything
Stayed 2 nights in Apr 2023
Response from James on 2023/5/5
Hi Murra,Thank you for taking the time to review your stay.You will be pleased to hear we are nearing a large renovation at the property. We do hope you can come and join us again and truly enjoy your experience.Kind regards,James Black

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our family of 4. Great location, comfortable, clean and affordable, would stay again.
Stayed 2 nights in Apr 2023
Response from James on 2023/4/25
Hi Lauren,Thank you for taking the time to review your recent stay with us at Shoredrive.We are so pleased to hear you enjoyed your experience and we look forward to welcoming you back in the near future.Kind regards,James Black

10/10 Excellent

Lloyd

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Parking was the only problem otherwise excellent Good good good good
Stayed 4 nights in Apr 2023
Response from James on 2023/4/24
Hi Lloyd,Thank you for your feedback it is important to us.We very rarely have issues with carparking and we are sorry this infringed on your experience with us. We do look forward to seeing you again in the future.Kind regards,James Black

8/10 Good

thomas

Traveled with family
Liked: Cleanliness, staff & service
The motel needs to be refurbished
Stayed 2 nights in Apr 2023
Response from James on 2023/4/18
Hi Thomas,Thank you for reviewing your stay.You will be pleased to hear the property is scheduled for a large refurbishment in the very near future. We do hope you will come back and enjoy your experience all the more next time.Kind regards,James Black

8/10 Good

Neville

Stayed 3 nights in Apr 2023
Response from James on 2023/4/14
Hi Neville,Thank you for you feedback it is important to us.We hope to see you again soon.Kind regards,James Black

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service
The proximity to the Rock Pools and netted beach area were perfect! Rooms were comfortable yet dated, pool needs major works to make it more appealing to guests. BBQ area is great but no utensils available there or in the room.
Stayed 4 nights in Mar 2023
Response from James on 2023/4/14
Hi Rob,Thank you for taking the time to review your stay.You will be pleased to hear we are nearing a large renovation where in the pool area is getting a facelift as well. The BBQ utensils are available from reception as mentioned on your welcome letter. We are sorry you weren't able to enjoy the BBQ area.We hope to see you again soon.Kind regards,James Black

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 4 nights in Mar 2023
Response from James on 2023/4/14
Hi Sue,It was great having you stay with us, we look forward to your return.Kind regards,James Black

8/10 Good

SamScott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023
Response from James on 2023/4/14
Hi SamScott,Thank you for your feedback.We look forward to seeing you again.Kind regards,James Black

8/10 Good

Trish

Response from James on 2023/3/12
Hi Trish,we are pleased to hear you enjoyed your time with us.We look forward to seeing you again soon.Kind regards,James Black

10/10 Excellent

Micswagger

Stayed 4 nights in Jan 2023
Response from James on 2023/3/12
Hi Micswagger,Thank you for your feedback it is important to us.We hope you will come back and see us again in the future.Kind regards,James Black

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Basic but good, great location
Basic but good, great location
Stayed 1 night in Nov 2022
Response from James on 2022/11/29
Hi Gregory,Thank you for taking the time to review your recent stay with us at Shoredrive.We are very pleased to hear you enjoyed your time with us and we look forward to welcoming you back in the near future.Kind regards,James Black

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,great staff. Looking forward to staying at Shoredrive next time in Townsville
Stayed 6 nights in Oct 2022
Response from James on 2022/11/1
Hi Simon,Thank you for taking the time to review your stay.We are so happy to hear you enjoyed your experience with us. We look forward to welcoming you back in the near future.Kind regards,James Black

10/10 Excellent

Philippa

Stayed 1 night in Oct 2022

8/10 Good

Gregory

Stayed 3 nights in Oct 2022
Response from James on 2022/10/25
Hi Gregory,Thank you for your feedback we look forward to welcoming you back to Shoredrive in the future.Kind regards,James Black

2/10 Terrible

Anita, Richlands

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is ready for demolition… the Beds were uncomfortable, holes in the mattress, no locks on the wheels, side table with buttons that didn’t work, Small Tv, Air conditioning didn’t work. Missing lights. Staff were very friendly though.
Stayed 2 nights in Oct 2022
Response from James on 2022/10/9
Hi Anita,Thank you for reviewing your stay.It is disappointing to hear you were unhappy with the property. Many of the issues I am sure could have been addressed whilst you were here. It is unfortunate we are only finding out about the problems after your late check out yesterday.You will be pleased to now we are nearing a large renovation on the property. We hope you will come back and see us and be able to truly enjoy your experience.Kind regards,James Black

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, clean and comfortable
Perfect location, clean and comfortable
Stayed 2 nights in Sep 2022
Response from James on 2022/10/4
Hi Greg,Thank you for your feedback.It pleases us greatly to hear you enjoyed the time spent with us.We look forward to creating another great experience next time you stay.Kind regards,James Black

10/10 Excellent

Bart

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff, Great location in paradise, Perfect place to keep it real. Love this place.
Stayed 2 nights in Sep 2022
Response from James on 2022/10/4
Hi Bart,Thank you for taking the time to review your stay.We are so happy to hear you enjoyed your stay and we look forward to welcoming you back soon.Kind regards,James Black

10/10 Excellent

Richard

Stayed 2 nights in Sep 2022
Response from James on 2022/9/26
Hi Richard,Thank you for reviewing your recent stay with us at Shoredrive. We are very pleased to hear you enjoyed yourself. We hope to see you again soon.Kind regards,James Black

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Custom service
Stayed 2 nights in Sep 2022
Response from James on 2022/9/26
Hi Margaret,Thank you for your feedback it is very important to us.It is great to hear you had a good customer service experience. We look forward to welcoming you back in the future.Kind regards,James Black