4/10 Poor
Verónica
Traveled with family
2023/6/9
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First day we arrive we had no power, so we went there to rest and with no power we could not watch netflix, charge oour mobile phones, and staff said they had to be two hours in order to turn on the power plant. Them I went to the receptionist and she had no idea what I was talking about. One person said it was an accident outside the hotel and the company was taking care but had no idea about the time. Then the lady in the teception said it was a problem in the power box, a shortcut and they were fixing it. So it was like 4 hours and lies about what happended. Thenthey don't have what the description says. No queen beds, they are double. No restaurant service during the week. If you look for a quiet place this is NOT at all. Is just by the main road so a lot of noise from cars and working areas. And is really hot during this time of the year and they don't even have a fan... and no AC so we were melting inside the room, even with the whole door of the terrace open there is barely any air, and innthe afternoon you have to close because there are a lot of bugs and mosquitos goong inside the room. I was celebrating my birthday but not with this issues
Verónica
Stayed 2 nights in Jun 2023