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Reviews of Under Railway Hotel Akihabara

2.5 out of 5
Under Railway Hotel Akihabara
Kanda Neribeicho 15-1, Tokyo, Tokyo

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 68 reviews" "
Rating 8 - Good. 21 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hein Frans

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Jason

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The location was amazing! I would definitely stay here again. Although our group of 4 was cramped in there, we didn’t stay for too long in the room and it was very convenient to reach the train station. My only complaint is that the sides by the beds are very very dusty. Other than that, no complaint.
Stayed 6 nights in Mar 2024

10/10 Excellent

Dani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accomodations, with a great amount of shops in walking distance. Overall a wonderful experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ripley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky stay in great location.
This is a fantastic little hotel in the heart of a bustling neighborhood but on a side street that isnt too busy. We came here straight off the plane and jetlagged. I had lost my passport and the receptionist called the police and helped me find it. Their service was fantastic and it was such a unique space to be in You can hear the trains, they run right over regularly however they didn't bother us at all and I found them strangely soothing. There is a cafe bar linked to the hotel, really lovely, great spot for a morning coffee
Stayed 3 nights in Dec 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2024/1/4
Thank you very much for staying with us. We are very happy to hear that you liked the stay with us! We are hoping to see you in the near future.

8/10 Good

Katherine

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Chikita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful and friendly. The cafe inside the hotel was extremely convenient and reasonable in pricing. 7 minute walk to Akihabara train station which was a major plus!
Stayed 3 nights in Oct 2023

4/10 Poor

Taha

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location was the best part of this hotel. Thankfully it was only one night but, the noise from the subway (which was expected) wasn’t even the worst part. The room had 2 beds but the room itself was so small, the washroom was tiny and so small that half the sink was in the bathtub. One of my roommates ended up hurting his shoulder on the corner of the wall, another roommate his hit head. Waking up in the middle of the night to use the washroom was a hazard
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/6/15
Thank you very much for staying with us. We apologize for your injury due to the size of the room. We are going to review our rooms and service to provide the best service for our guests.

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowing the hotel is literally under a railway, we expected it to be quite noisy from trains. They run very regularly during the day but stop around 10pm and start again around 6am...so it doesn't affect sleeping. It's quite a rhythmic sound once you get used to it! Otherwise a lovely, modern, well-appointed and spacious room for our family of four. Perfectly located to explore Akihabara...and obviously conveniently close to train stations! If you don't mind a bit of clickety-clack overhead and plan on only using the hotel to sleep and shower, you will love it :)
Stayed 4 nights in Apr 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/5/20
Thank you for staying at our hotel and for your feedback. We are very happy to receive your compliments. We look forward to seeing you again.

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried about the train noise at first, but I ended up finding it to be somewhat soothing. This is a no frills hotel situated right near the heart of Akihabara. The front desk area is also a very pleasant cafe.
Stayed 15 nights in Apr 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/4/24
Thank you for staying at our hotel and for your feedback. We apologize for the inconvenience caused by the noise of the train. We rent earplugs and headphones for free. We look forward to seeing you again. Thank you.

8/10 Good

DARYL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with a few things to pick
Quadruple room was good for the three of us. Noise is actually not that loud. Would had welcomed a laundry area with coin washing machine (had to go to suehirocho coin laundry during our stay). Toilet was too cramped for a big sized person like me. I had to go to the guest toilet at the lobby.
Stayed 7 nights in Mar 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/4/11
Thank you for staying at our hotel and for your feedback.I am sorry that the bathroom is small.The toilet in the cafe area is large and available.We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel w/ a few caveats
I'm was a pretty decent stay, 4/5. We booked a double bed room with a bathroom. It was relatively small and we barely had room to open our 2 suitcases. The bathroom is tiny - there isn't much leg space in front of the toilet and the sink hangs half way into the shower, but despite this everything was still suitably usable for a single person. the trashcan in the room is very small, so we would recommend disposing of some of your trash in the cafe at the front of the hotel if necessary. In generally, all the ceilings are rather low, such as many things in Japan, so you may be uncomfortable if you are a tall person. There will definitely be railway sounds ranging from soft to loud, but that can't be helped as the hotel is directly underneath one, and if you are a heavy sleeper like us, it will not keep you from sleeping. We had one cleaning during our stay of 4 nights where they changed out our towels and cleaned/folded our sheets, and the staff are all very polite. As mentioned before, the hotel front is actually a cafe where you can order some pretty decent food and drinks, and will serve as a great place to relax and sit if you find there is not enough room in your hotel unit to sit. They provide free slippers, toiletries, etc in the front which you can take as needed. Hotel is just a few minutes walk from Akihabara as well as Akihabara station, so proximity wise the location is great. Overall a pretty decent hotel for the price.
Stayed 4 nights in Mar 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/4/11
Thank you for staying at our hotel and for your feedback.In response to your request, we installed a large trash can in the room.We look forward to seeing you again.

10/10 Excellent

Liam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, but the train is too noisy to sleep!
Stayed 5 nights in Oct 2022
Response from UNDER RAILWAY HOTEL AKIHABARA on 2022/11/7
Thank you for staying with us.Sorry,guests can expect to hear some noise when trains pass over the property.We look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from UNDER RAILWAY HOTEL AKIHABARA フロント担当 on 2021/3/18
お客様 この度はUNDER RAILWAY HOTEL AKIHABARAをご利用いただき誠にありがとうございます。 ご滞在にご満足いただけていたようで大変嬉しく存じます。 またのご利用をお待ちしております。

2/10 Terrible

Kazuyuki

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
高架下にあるのでかなり電車の音がうるさい。部屋がせまい。アメニティも貧弱でパジャマすらない
Stayed 1 night in Jan 2024
Response from UNDER RAILWAY HOTEL AKIHABARA on 2024/1/4
この度は当館にご宿泊いただきまして、ありがとうございました。また、ご満足いただけるサービスがご提供できなかったことをお詫び申し上げます。電車の音に関しては、高架下という場所から100％音を遮断することは大変難しい状況でございます。誠に申し訳ございません。アメニティや設備につきましては、多くのお客様に当館での滞在をご満足いただけるよう再度検討を進めて参ります。今後とも、当館を何卒よろしくお願い申し上げます。

10/10 Excellent

kaito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악의 호텔 방음이 전혀 안되는 호텔 기차 소리는 예상할 수있었지만 옆방과의 방음은 거의 한방에서 같이 자는 듯한 느낌이였다 길에서 자는 느낌을 경험하고 싶다면 방문해 보셔라 먼지도 너무 많고 청결도 매우 의심스러운 호텔 거의 게스트 하우스 수준의 호텔이라 할 수 있겠다!! 두번다시 가거 싶지 않다.
Stayed 2 nights in Nov 2023

8/10 Good

ヨシノリ

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

SEONGTAI

Stayed 2 nights in Sep 2023

2/10 Terrible

hajime

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
恐ろしく騒音がうるさいホテル
線路下のホテルで騒音が凄まじい。 まず寝れない。終電から始発までの間しか寝れないことを覚悟した方がよいホテル。 夜中も外国人らしき人たちが騒ぐ。 部屋着もなく、1着200円でレンタル。 100%再訪は無い。
Stayed 1 night in Aug 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/8/26
この度は、数ある宿泊施設の中から当ホテルにご宿泊いただきましてありがとうございました。騒音により眠れなかったとのことで、ご迷惑をおかけし大変申し訳ございません。電車の騒音につきましては、高架下という場所ですので100％音が聞こえないようにするのは難しいところでございます。電車の音については、チェックイン時にご案内し、ご了承の上でご宿泊いただくように努めておりますが、誤解を生まぬよう、各所でのご案内を強化いたします。他の宿泊者様による騒音や、サービスの内容につきましても、お客様に快適にお過ごしいただけるように改善に努めます。今後とも当ホテルを何卒よろしくお願い申し上げます。

10/10 Excellent

Chung Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/8/26
この度は、当ホテルをご利用いただきありがとうございます。またのご利用を心よりお待ちしております。Thank you very much for staying with us. We are looking forward to seeing you again in the near future!

8/10 Good

TingAn

Stayed 2 nights in May 2023

10/10 Excellent

MASUMI

Stayed 1 night in May 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/5/11
この度は数あるホテルの中から当ホテルをご利用いただき、誠にありがとうございました。高い評価をいただき、スタッフ一同大変嬉しく思います。またのご利用を心よりお待ちしております。

6/10 Okay

??

Stayed 1 night in Apr 2023
Response from UNDER RAILWAY HOTEL AKIHABARA on 2023/5/20
この度は数あるホテルの中から、当ホテルをご利用いただき、誠にありがとうございました。またのご利用を心からお待ちしております。

8/10 Good

Rishi

Stayed 1 night in Oct 2022
Response from UNDER RAILWAY HOTEL AKIHABARA on 2022/11/7
Thank you very much for the high grade you gave us. Hope to see you again soon!

2/10 Terrible

??

Traveled with group
Disliked: Cleanliness, property conditions & facilities
今回2人で泊まり、私はロフトにあるベッドを利用しましたが、ベッド周りの手すりと空気清浄機は埃がかぶっていました。また、お風呂(バスタブ)は水が非常に流れにくく、すぐに溢れて他の水？が戻ってくるような状態であったため、自分の汚れの水に浸かっていた方がマシだと考え結局栓をして全部洗い終えてから栓を取り、水が流れるのを待ちました。正直、どこまできちんと清掃されているか信用できませんでした。
Stayed 1 night in Aug 2022
Response from ホテルマネージャー on 2022/9/14
不快な思いをさせて申し訳ありませんでした。改善いたします。

10/10 Excellent

Rio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高架下たけど思っていたよりうるさくなくて快適でした。
Stayed 1 night in Aug 2022
Response from ホテルマネ on 2022/9/19
ご利用ありがとうございます。またのご利用お待ちしております。

10/10 Excellent

Yukiko

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高架下なので電車の通過音はとても良く聞こえますが、寝台車に乗っている気分で楽しめました！アメニティに耳栓があります！笑
Stayed 1 night in Jul 2022
Response from ホテルマネージャー on 2022/9/19
ご利用ありがとうございます。またのご利用お待ちしております。

10/10 Excellent

noriko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインアウトがスムーズです。 高架下ということもあり、耳栓が常備されていました。人によっては気になるかもしれませんが、私は快適に眠れました。
Stayed 1 night in Jul 2022

4/10 Poor

HISAO

Stayed 1 night in Jun 2022

10/10 Excellent

MUNEOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Haruko

Traveled with family and small children
Liked: Cleanliness
幼児と泊まりました。2段ベットで　寝たかったようですが　柵の隙間が大きく無理でした。対策していただけるといいと思いました。
Stayed 1 night in Jun 2022

6/10 Okay

Chiaki

Liked: Cleanliness
Disliked: Staff & service
カフェのスタッフさんがワンオペでさらにフロントの仕事もされていて可哀想でした。カフェが満席状態で忙しい時間帯にホテルの方がカフェスタッフの人に宿泊客の対応まで頼んでいるのを見て、できるわけないのが見て分からないのかと思いました。
Stayed 1 night in May 2022

10/10 Excellent

カン

Stayed 1 night in May 2022

6/10 Okay

NAOHIRO

Stayed 1 night in May 2022

2/10 Terrible

あつひろ

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
朝の4時過ぎからの山手線の往来の音で寝不足。想像以上にきつかった。翌日仕事の人にはオススメできない。
Stayed 1 night in Apr 2022

8/10 Good

Yuta

Stayed 1 night in Apr 2022

10/10 Excellent

yuki

Stayed 1 night in Apr 2022

10/10 Excellent

MANAMI

Stayed 1 night in Apr 2022

10/10 Excellent

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素泊まりとしてはかなり良かった
Stayed 1 night in Mar 2022

8/10 Good

Yoshiki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

タツヤ

Business traveler
Disliked: Amenities, property conditions & facilities
まず高架下なので電車の音がかなり響きます。終電時間から始発までの間しか寝れませんでした。 部屋には窓が無いので、閉塞感があります。 この時期でも部屋はかなり寒かったです。
Stayed 1 night in Mar 2022

8/10 Good

むらい

Stayed 1 night in Mar 2022

6/10 Okay

Yuki

Liked: Cleanliness
Disliked: Amenities
モダンな内装と、同じくモダンなコンセプトが光る、面白い宿だった。 高架下だけに電車の騒音は懸念点だったが、泊まってみると意外と気にならなかった。ただし壁が薄いのか、隣室の騒ぎ声はかなり通る。隣の部屋の客次第なので、ここはもう出たとこ勝負と割り切るしかなさそう。 他に気になったのは空調の調子。23度に設定したところ、何故か室温が28度まで上がった。部屋の構造とエアコンの設置場所の兼ね合いだとは思うが、少し快適さに欠ける環境だった。 一方で、ホテル全体はモダンな雰囲気で統一されており、清潔感も相まって非常に好感。フロントには併設のカフェがあり、私はモーニングを頂いたが、メニューのバリエーションはシンプルながら満足いくものだった。 バスルームなどがやはり窮屈な点、隣人次第では声が気になる壁の薄さ、空調の効きがままならない点。この3点を許せる人であれば、かなり満足できるホテルではないだろうか。
Stayed 1 night in Mar 2022

8/10 Good

ジュン

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが遅かったものの丁寧に対応していただけました。また、アクセスの良さは勿論、ホテルも綺麗で過ごしやすかったです。 なお線路直下であるため、始発以降の時間帯の多少の騒音があることを理解した上で宿泊することをお勧めします。おかげで朝寝坊することはありませんが。笑
Stayed 1 night in Mar 2022

8/10 Good

Rina

Traveled with group
浴槽の排水溝に髪の毛が残ってて汚かったがそれ以外はよかった。
Stayed 1 night in Dec 2021

10/10 Excellent

TAKAYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021