Cheap place to stay near the airport. It’s not the classiest place but it served our needs well. Very close to the train station and plenty of food nearby.
However check in was a disaster. There is no front desk and nobody to help you, it’s all done remotely. Pretty slick but there are a lot of problems with the process.
For starters, I booked the reservation through Expedia and they sent my confirmation with the access code to get in the building to Expedia—-but I received nothing from them. I received emails via Expedia from other hotels but none of Theatel’s emails came through. So after trekking from the suburbs of Tokyo I arrive to find out that I can’t get in. It took a lot of phone calls and my spelling out of my email but that email finally came through and I was able to get in.
Then you have to self-check in through a tablet which sounds easy enough but there are three tablets there and one video camera. How am I supposed to know which one I use? I had to press a video icon and there was none. Eventually the guy just let me through.
On the plus side, they speak good English, were very nice and accommodating, and my issues were eventually resolved. But there is so much confusion surrounding this hotel—-the hotel is “Theatel Hotel II” not “Theatel Hotel” as I thought it was. Small detail but added to the vagueness of the whole experience.
Not recommended if you don’t have Wi-Fi or access to a phone. You get what you pay for.