Reception

Reviews of Smile Hotel Shinagawasengakujiekimae

3 out of 5
Smile Hotel Shinagawasengakujiekimae
3-chome-11-26 Mita, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 120 reviews" "
Rating 8 - Good. 49 out of 120 reviews" "
Rating 6 - Okay. 10 out of 120 reviews" "
Rating 4 - Poor. 1 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing area. Very close to everything like train station, gym, convenient store, and it’s 30 mins walk to Tokyo tower. I would recommend.
Stayed 6 nights in May 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/15
Thank you for your staying at Smile Hotel Shinagawa Sengakujiekimae. As you decaded our hotel located near Sengakuji Station and Takanawagateway station is 10min by foot. Also, there are some convenience stores like Seven eleven, Lowson and Family mart. We're happy to hear that you would recommend our hotel and we are looking foard to see you soon Thank you

10/10 Excellent

Lalit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public transport just outside the hotel and a 24 hour convenience store.
Stayed 3 nights in May 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/14
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae.We would also like to thank you for rating us 5 out of 5.As a customer posted, our hotel is conveniently located, just a 2-minute walk from Sengakuji Station on the Toei Asakusa Line.There are convenience stores nearby, making it safe even for long-term stays.We will continue to do our best to make your stay comfortable.Thank you for your continued support of Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for posting your review.

8/10 Good

Julia

Liked: Staff & service, amenities, property conditions & facilities
Very nice and clean, however there were times in the mornings where I heard doors slamming very often. There was loud thumping almost every morning.
Stayed 13 nights in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/10
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae.Also, thank you very much for your contribution.We apologize for any inconvenience caused to you during your stay.We will immediately re-inspect the guest room you stayed in and work to prevent this from happening again.We will utilize the valuable opinions we received for future hotel management.We will continue to make efforts and ingenuity to become a hotel that is loved by everyone.All of our staff are looking forward to seeing you again.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were very nice and helpful
Stayed 7 nights in May 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/5/8
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae. We are very happy to receive your compliments for our staff. We will continue to strive to be a hotel that is loved by everyone. All of our staff are looking forward to using your service again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

8/10 Good

KIMBERLEY GIA KIM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 7Eleven and KK line A07 Sengakuji Station. However walking down stairs might have made much inconvenience to those who carried luggage.
Stayed 2 nights in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/4
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae.As you posted, there is no elevator at the nearest exit from the hotel.We apologize for any inconvenience this may cause.Although it is a little far away, there is an elevator at Exit A2.If you have a lot of luggage, I think exit A2 is more convenient.There are 7-Eleven and several convenience stores around the hotel where you can purchase groceries.We will continue to strive to become a better hotel based on everyone's opinions.All of our staff are looking forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/4
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Did you have a relaxing time during your stay?We are very happy to receive a rating of 5 out of 5. I would be grateful if you could tell me if you have any points to notice in the future.All of our staff members will make every effort to ensure that everyone has a comfortable stay.We look forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

10/10 Excellent

Dory

Good
Stayed 1 night in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/4/30
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you again for rating us 5 out of 5.We will do our best to live up to this rating and provide a comfortable stay for everyone.I would appreciate it if you could let me know if you have any concerns, no matter how trivial.Thank you for posting your review.All of our staff members look forward to your next visit.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about this property is it was close to a train station.Very quiet area not too much people.There is a 7/11 & a Lawson near by also a restaurant across the street that is open 24hr.
Stayed 5 nights in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/4/30
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.We would also like to thank you for rating us 5 out of 5.Thank you for your compliments regarding our location.Our hotel is easily accessible, being a 2-minute walk from Sengakuji Station on the Toei Asakusa Line and a 10-minute walk from Takanawa Gateway Station on the JR Yamanote Line.There are several convenience stores in the surrounding area, and there is a 24-hour restaurant "Naka-U" across the street, so we hope you can enjoy your stay with peace of mind during your stay.We will continue to do our best to make your stay comfortable.Thank you for your continued support of Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for taking the time out of your busy schedule to post a review.All of our staff are looking forward to your next visit.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to station and facility was great!
Stayed 5 nights in Mar 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/4/16
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.We would also like to thank you for your rating of 5 out of 5.As a customer posted, our hotel is a 2 minute walk from Sengakuji Station on the Toei Asakusa Line, and has excellent access to Haneda Airport, which takes about 20 minutes without changing trains.There is a coin laundry on the 2nd floor, so even long-term guests can stay with peace of mind.Our hotel staff will continue to work together to bring smiles to everyone.Thank you for taking the time out of your busy schedule to post a review.All of our staff are looking forward to using your service again.

8/10 Good

Bi Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/4/15
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae.We would also like to thank you for taking the time out of your busy schedule to post your review.It seems that you were generally satisfied with your stay, which is a great encouragement to our staff.We will continue to strive to be a hotel that is loved by everyone.All of our staff are looking forward to seeing you again.Smile Hotel Shinagawa Sengakuji Station Front

10/10 Excellent

Ma Romelezza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 4 nights in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/11
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂きまして誠にありがとうございます。5段階中、満点5の評価ありがとうございます。ホテルスタッフ一同、お客様にご満足頂けた事大変嬉しく思います。この評価に恥じぬよう引き続き皆様にスマイルをお届け、お見受けできるように努めて参ります。お忙しい時間の中、口コミへの投稿ありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
It very nice
Stayed 5 nights in Mar 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/3/14
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for your wonderful words of praise.All of our staff will continue to serve everyone with a bright smile and do their best to make your stay comfortable.            We look forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, very clean, super close to station, and had all necessities.
Stayed 2 nights in Feb 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/2/22
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for your compliments regarding our customer service, cleanliness, and location.All of our hotel staff are glad to hear that you enjoyed your stay with us. thank you very much.We will continue to do our best to make your stay comfortable and safe.If you are in the Shinagawa area, please consider our hotel.Thank you for posting your review.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2024/1/4
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Did you have a good night's sleep during your stay?From now on, even the smallest thing will be fine,I would appreciate it if you could let me know if you have any questions.We will continue to make improvements every day to make your stay more comfortable.All of our staff members look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
A great hotel for my stay in Japan. Staff were very friendly, and the room fit well for what I needed it for. The bed was comfortable, and the controls for the room were very accessible. No issues whatsoever! The closest station is Sengakuji which takes the Asakusa and Keiku line
Stayed 12 nights in Sep 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/10/27
Thank you for using Smile Hotel Shinagawa Sengakuji Ekimae. We would also like to thank you for taking the time out of your busy schedule to post your review.All of our staff members are very happy to receive your positive evaluation. We will continue to strive to be a hotel that is loved by everyone.We look forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

8/10 Good

Michael

Stayed 2 nights in Aug 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2023/9/15
Thank you very much for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Did you have a good night's rest during your stay?From now on, even the smallest thing will be fine,I would appreciate it if you could let me know if you have any questions.We will continue to make improvements every day to make your stay more comfortable.All of our staff members look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I enjoyed my stay in Smaile Hotel.
Stayed 2 nights in Aug 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/8/21
Thank you for using Smile Hotel Shinagawa Sengakuji Ekimae.All the staff are very happy to receive words of praise.We will continue to strive to be a hotel loved by everyone.We are looking forward to seeing you again.

8/10 Good

Timothy, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Location is fine for local businesses but not for Tokyo as a whole
Stayed 3 nights in Jul 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/7/8
Thank you for using Smile Hotel Shinagawa Sengakuji Ekimae.Thank you very much for your contribution.We will continue to make efforts to become a better hotel based on everyone's opinions.We are looking forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae front desk

10/10 Excellent

Cassandra

Traveled with partner
It was nice. The room was compact but nice and functional. The staff were great and the laundry, microwave and ice machine in the lobby area were handy. The location is easy access to trains and some restaurants but is more quiet and there was a lot of construction nearby.
Stayed 6 nights in Jun 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/7/2
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you again for taking time out of your busy schedule to post your comments.All the hotel staff are happy to hear that you were able to spend a comfortable time during your stay.We will continue to strive to ensure that our guests can stay comfortably and safely, so please continue to use Smile Hotel Shinagawa Sengakuji Ekimae.We are looking forward to seeing you again.Smile Hotel Shinagawa Sengakuji Ekimae front desk

8/10 Good

Ronen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good. The rooms are tiny but it was fine for me
Stayed 1 night in Jun 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/6/29
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.It seems that you were generally satisfied with your stay, and all the hotel staff are relieved.All guest rooms in our hotel are 13 square meters in size, so we appreciate your understanding.We hope that you will consider our hotel when you come to the Shinagawa area.Thank you for posting your review during your busy time.We are looking forward to seeing you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/4/19
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for the high rating of 10 points out of 10 points. All the hotel staff are very happy.I would appreciate it if you could let me know if there are any points you notice, as any trivial things will be fine in the future.We will continue to make improvements every day so that you can spend comfortably.We are looking forward to seeing you again.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Language Issue
Room was very small, made for someone small. Staff where helpful, However, had trouble with the English language. One would think better personnel.
Stayed 3 nights in Apr 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/4/19
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for your compliments to our staff.However, I apologize for the inconvenience regarding the staff's English.All the hotel staff will do their best to communicate with customers.In addition, although it is difficult to improve the guest rooms immediately, we will use it as a reference for future guest room development.Last but not least, thank you very much for posting your review while you are busy.We are looking forward to seeing you again.

8/10 Good

Abe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from スマイルホテル品川泉岳寺駅前 フロント on 2023/4/16
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂き誠にありがとうございました。また機会がございましたら当館にお立ち寄りくださいませ。お会いできるのを楽しみにしております。

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for an individual on a short trip who doesn't want spend much time in their room.
Stayed 5 nights in Mar 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/4/3
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.It seems that you were generally satisfied during your stay, and all the hotel staff are relieved.As our customers know, we are a 1-minute walk from Sengakuji Station and 20 minutes from Haneda Airport without changing trains.When you come to Tokyo again, please consider our hotel.Thank you for posting a review during your busy next time.We look forward to seeing you again.

10/10 Excellent

SHIGERU

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice room.
Stayed 2 nights in Mar 2023
Response from Smile Hotel Shinagawa Sengakuji Ekimae front desk on 2023/3/12
Thank you for staying at Smile Hotel Shinagawa Sengakuji Ekimae.Thank you for your compliments on the rooms.All the front staff are happy to provide a comfortable space for our customers.We will continue to strive every day to provide a comfortable space without being satisfied with the high evaluation.Thank you for posting your review during your busy time.We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
Have stayed at this hotel for 6 nights. The room is quiet, new and clean. You can get the toiletries in front of the reception, the staff are so friendly. Even you didn’t request a cleaning service they will provide new towels and bin bag for you everyday and hanging them outside your room, which is very caring. There is a convenient store next to the hotel, and there are metro and JR stations within 10 minutes walk as well, definitely a great location. The only problem of my room is there is no view because it is very near and facing to the next building. And there is no early check in option. But it won’t stop me to book this hotel again when I travel to Tokyo next time!
Stayed 6 nights in Feb 2023
Response from front desk on 2023/2/28
Thank you for staying Smile Hotel, Shinagawa, Sengakuji Ekimae.We are very happy to hear that you have praised the convenient location and the clean and comfortable rooms. All the staff will continue to devote themselves to satisfying our customers, so if you have another chance, Please stay our hotel.Thank you very much for your reviews.Smile Hotel Shinagawa Sengakuji Ekimae

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time staying here
Response from Smile hotel Shinagawasengakuji Frontdesk on 2023/1/17
Thank you for your staying with us!Also appreciate for your comment:)Hope to see you again

10/10 Excellent

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein tolles Preis-Leistungs-Verhältnis! Super sauber, Personal sehr freundlich, Zimmer sehr klein, wie überall, aber man hatte alles, was man braucht. Es gibt Amenities zur Selbstbedienung und einen Getränkeautomaten für den nächtlichen Durst. Die U-Bahn und ein 7/11 sind direkt in der Nähe und es ist nachts sehr ruhig in dieser Gegend und man ist trotzdem zentral und schnell bei den Sehenswürdigkeiten. Alles in allem toll! Würden wieder kommen.
Stayed 3 nights in May 2024
Response from Smile Hotel Shinagawa Sengakuji Ekimae Front Desk on 2024/5/14
Thank you very much for using Smile Hotel Shinagawa Sengakuji Ekimae.We would also like to thank you for your rating of 5 out of 5.I am relieved that you were satisfied with your stay.Thank you very much for your compliment and for saying "I will come again".All the hotel staff are very happy to be able to welcome you again.As you posted, our hotel is a 2-minute walk from Sengakuji Station, and you can go to Haneda Airport, Narita Airport, and Asakusa by one train without changing trains.There is a vending machine on the 2nd floor and a convenience store in the surrounding area, so even long-term guests can use it with peace of mind.We will continue to do our best to make your stay comfortable.All of our staff are looking forward to your next visit.

8/10 Good

Mayumi

Liked: Amenities
泉岳寺駅から出てすぐ、高輪ゲートウェイ駅、田町駅も徒歩圏内で利便性が高いです。コンビニもすぐ近くて便利です。
Stayed 2 nights in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/5/9
この度はスマイルホテル品川泉岳寺駅前をご利用頂き、誠にありがとうございます。立地に対してのお褒めのお言葉を頂き、ありがとうございます。              当館は都営浅草線「泉岳寺」駅より徒歩2分、「高輪ゲートウェイ」駅から徒歩10分とアクセス抜群です。 また当館近辺にはセブンイレブン、ローソン、ファミリーマートがありお客様よりご好評いただいております。品川周辺にお越しの際は、是非当館にお越しくださいませ。またのご利用を心よりお待ちしております。

10/10 Excellent

?

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/21
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂きまして誠にありがとうございます。また5段階中5点満点への評価を頂き重ねてお礼申し上げます。今回のご宿泊はいかがでしたでしょうか?この評価に恥じぬよう引き続き皆様にスマイルをお届け、お見受けできるように努めて参ります。お忙しい時間の中、口コミへの投稿ありがとうございました。またのご利用をお待ちしております。

8/10 Good

TOMOKO

Stayed 1 night in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/5/8
この度はスマイルホテル品川泉岳寺駅前をご利用頂き誠にありがとうございます。また、ご多忙の中ご投稿も頂き重ねてお礼申し上げます。これからも皆様のご意見を元により良いホテルを目指してスタッフ一丸となって努力してまいります。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities
少し、品川から離れていますが、その分誰にも会わずにゆっくりできました
Stayed 1 night in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/15
この度はスマイルホテル品川泉岳寺駅前をご利用頂き誠にありがとうございます。また、ご多忙の中ご投稿も頂き重ねてお礼申し上げます。この度のご利用は概ねご満足いただけたご様子で、スタッフの何よりの励みとなります。これからも皆様に愛されるホテルを目指して努力して参ります。またのお越しをスタッフ一同心よりお待ちしております。スマイルホテル品川泉岳寺駅 フロント

10/10 Excellent

Soshin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/13
Thank you for choosing Smile Hotel Shinagawa Sengakuji Ekimae.                 All of us at the front desk are delighted to hear your kind words.                    It is a great encouragement to our staff. It is our hope that we can continue to evolve and improve in the future. Thank you very much.                 We will continue to strive to create a hotel where our guests can leave with satisfaction, smiles, and a healed feeling.                                           We look forward to serving you again at Smile Hotel Shinagawa Sengakuji Ekimae when you come back to our hotel for your next trip.                                        Smile Hotel Shinagawa Sengakuji Station Front Desk

8/10 Good

KOBAYASHI

Liked: Cleanliness, staff & service, property conditions & facilities
部屋が狭過ぎず、過ごしやすかったです
Stayed 1 night in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/12
この度はスマイルホテル品川泉岳寺駅前をご利用頂き誠にありがとうございます。また、ご多忙の中ご投稿も頂き重ねてお礼申し上げます。この度のご利用は概ねご満足いただけたご様子で、スタッフの何よりの励みとなります。これからも皆様に愛されるホテルを目指して努力して参ります。またのお越しをスタッフ一同心よりお待ちしております。スマイルホテル品川泉岳寺駅 フロント

10/10 Excellent

OKUDA

Liked: Cleanliness, staff & service, property conditions & facilities
駅チカで部屋も綺麗でした。
Stayed 2 nights in Mar 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/4
この度はスマイルホテル品川泉岳寺駅前へご予約頂き誠に有難うございます。また、高評価をいただき、スタッフ一同大変喜んでおります。ご投稿いただきました通り当館周辺には泉岳寺駅出入り口に近く、また羽田空港、成田空港へのアクセスも良くご好評いただいております。これからも皆様に快適にご利用頂けます様、スタッフ一丸となって努力してまいります。またのご来館をスタッフ一同心よりお待ちしております。スマイルホテル品川泉岳寺駅前 フロント

6/10 Okay

Hisae

Business traveler
Liked: Cleanliness
清潔で過ごしやすかったです。 駅周辺が開発中で工事している箇所が多く、周辺には何もない印象を受けましたが、工事が終われば過ごしやすくなると思います。
Stayed 1 night in Apr 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/4
この度はスマイルホテル品川泉岳寺駅前へご予約頂き誠に有難うございます。また、ご多忙のご投稿をいただき重ねてお礼申し上げます。ご投稿いただきました通り当館周辺では現状では開発工事が多く、その点では皆さんにご迷惑をお掛けしてしまう事もございます。その他のサービスに於いて挽回させて頂きたく、スタッフ一丸となって努力してまいります。またのご来館をスタッフ一同心よりお待ちしております。

8/10 Good

AKIKO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方は丁寧で部屋は清潔でよかったが浴槽の流れが少し悪かった
Stayed 2 nights in Mar 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/1
この度はスマイルホテル品川泉岳寺駅前にご宿泊賜り誠にありがとうございます。               私たちフロントスタッフといたしましても、ご満足いただけたことが本当に嬉しく次への励みになります。    しかしながら、浴槽の流れが悪かった事に付きまして不快な思いをさせてしまった事非常に心苦しく思います。今後は、お客様にご指摘をうけることが無いように日々の清掃や点検に努めます。               また、機会がございましたらスマイルホテル品川泉岳寺駅前をご用命下さいます様ホテルスタッフ一同      お客様のご来館をお待ちしております。                                   スマイルホテル品川泉岳寺駅前 フロント

8/10 Good

Yoshiaki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビジネスホテルとしては申し分無いと思います。
Stayed 1 night in Mar 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/1
この度はスマイルホテル品川泉岳寺駅前をお選び、ご利用頂きまして誠にありがとうございます。 わずか数分の場面で、このように感じて頂けた事は私たちスタッフにとってとても大きな事で何よりの励みになります。                  また、機会がございましたらスマイルホテル品川泉岳寺駅前をご用命下さいます様ホテルスタッフ一同  お客様のご来館をお待ちしております。                                                       スマイルホテル品川泉岳寺駅前 フロント

6/10 Okay

Yoshihiro, Nanporo-cho,Sorachi-gun

Liked: Cleanliness
問題ない
Stayed 1 night in Mar 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/3/22
この度はスマイルホテル品川泉岳寺駅前をご利用頂き誠にありがとうございます。またご多忙の中ご評価も頂き重ねてお礼申し上げます。またのご利用をスタッフ一同心よりお待ちしていります。

10/10 Excellent

CHIE

Stayed 4 nights in Mar 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/4/6
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂きまして誠にありがとうございます。5段階中5の評価ありがとうございます。今回のご宿泊はいかがでしたでしょうか?この評価に恥じぬよう引き続き皆様にスマイルをお届け、お見受けできるように努めて参ります。お忙しい時間の中、口コミへの投稿ありがとうございました。またのご利用をお待ちしております。スマイルホテル品川泉岳寺駅前 フロント

8/10 Good

けんじ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/3/1
この度はスマイルホテル品川泉岳寺駅前にご宿泊いただき誠にありがとうございました。ご滞在中はごゆっくりお休みいただけたでしょうか?これからもお客様に快適にお過ごしいただけるよう日々改善を繰り返して参ります。またのお越しをスタッフ一同心よりお待ち申し上げます。最後になりましたが、お忙しい中、口コミへの投稿ありがとうございました。

8/10 Good

くみこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/3/1
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂き誠にありがとうございました。ご滞在中はごゆっくりお休みいただけたでしょうか?今後もどんな些細な事でも良いですので、お気づきの点などありましたら教えて頂けると幸いです。快適にお過ごし頂けるよう日々改善を繰り返して参ります。またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

マサコ

Business traveler
Liked: Cleanliness, staff & service
とても清潔感があり、使いやすいホテルだった。エアコンの風が向きを変えても顔にあたるのが気になるのと、枕が高すぎたため首肩が痛くなった。2個あるので2種類あったら、良いと思う。
Stayed 1 night in Feb 2024

6/10 Okay

Keisuke

Stayed 1 night in Feb 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/3/21
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂きまして誠にありがとうございます。5段階中3の評価ありがとうございます。今回のご宿泊はいかがでしたでしょうか?この評価に恥じぬよう引き続き皆様にスマイルをお届け、お見受けできるように努めて参ります。お忙しい時間の中、口コミへの投稿ありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Kimitoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通の便が良くどこ行くにも行きやすい。 ホテルは静かで快適です。
Stayed 3 nights in Feb 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/2/20
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂き誠にありがとうございます。そして5段階中5点への評価重ねてお礼申し上げます。今回のご宿泊に関してご満足頂けたようでホテルスタッフ一同大変嬉しく思います。当館は都営浅草線「泉岳寺駅」、JR山手線「高輪ゲートウェイ駅」からすぐ近く、乗り換えなしで浅草、羽田空港、渋谷、新宿へアクセスでき移動には大変便利な立地でございます。またお客様に快適な空間を提供できましたこと嬉しく思います。このお言葉に恥じぬよう引き続き皆様に快適で安心できるよう努めさせて頂きます。口コミへの投稿ありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

REMI

Stayed 1 night in Feb 2024

10/10 Excellent

TZUTING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 5 nights in Feb 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/2/11
Thank you for using Smile Hotel Shinagawa Sengakuji Ekimae.We are very happy to receive your compliments again.We will continue to strive to ensure that our guests can stay comfortably and safely.All of our staff are looking forward to using your service again.Smile Hotel Shinagawa Sengakuji Ekimae Front Desk

6/10 Okay

SADAHIKO

Stayed 1 night in Jan 2024

8/10 Good

たつや

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/1/23
この度はスマイルホテル品川泉岳寺駅前にご宿泊頂き誠にありがとうございました。ご滞在中はごゆっくりお休みいただけたでしょうか?今後も快適にお過ごし頂けるよう日々改善を繰り返して参ります。またのお越しをスタッフ一同心よりお待ち申し上げます。

6/10 Okay

KYOUNGYEON

Liked: Cleanliness, property conditions & facilities, room comfort
호텔 후기~~
지하철 바로 옆이라서 편했어요. 버스정류장은 조금 걸어가야 되요. 근처에 편의점이 몇군데 있어서 불편하지는 않았습니다. 단지 숙소 근처에 구경할곳이 없어요. 호텔은 청결하지만 옆건물과 붙어있어서 벽이 보입니다. 답답한 점이 있어요. 청소는 매우 청결하게 해 주십니다. 청소하시는 분께 감사인사 드리고 싶은 마음이에요. 피곤한데 숙소에 들어가봤더니 너무 깔끔해서 피곤함이 싹 풀릴정도였습니다. 굿!!! 직원들 응대 좋고요. 조식 또한 그정도면 훌륭하다고 생각합니다. 다만 조식은 호텔 반대편의 식당을 이용해야 합니다.
Stayed 4 nights in Jan 2024
Response from スマイルホテル品川泉岳寺駅前 フロント on 2024/1/15
이번에는 스마일 호텔 시나가와 이즈미다케지역 앞에 숙박해 주셔서 감사합니다.저희 호텔은 “센가쿠지역”에서 도보 2분으로 접근할 수 있어 비즈니스나 관광 이용의 고객으로부터 호평을 받고 있습니다. 버스 정류장은 목적지에 따라 다르지만 두 곳이 있으며 도보로 갈 수 있지만 조금 거리가 있습니다. 호텔이 도시부에 있으므로 빌딩이 인접해 있기 때문에 창문으로부터의 해방감에 걸려 버리는 것은 사실입니다. 호텔 주변에는 센가쿠지라는 유명한 절이 있어 누구라도 견학을 할 수 있습니다. 호텔 주변에는 여러 편의점이 있으며 이른 아침부터 자정까지 식료품과 식수를 구입할 수 있습니다. 조식은 호텔에서 도보 2분 정도의 맞은편에 중추 레스토랑이 있어 AD의 메뉴로부터 선택하실 수 있습니다. 호텔의 청소 및 스탭의 대응에 관해 칭찬의 말씀을 받아 매우 기쁘게 생각합니다. 앞으로도 숙박의 여러분에 의해 쾌적하게 체재 받을 수 있도록, 매일 노력해 갈 것입니다.             또한의 이용을 스탭 일동 기다리고 있습니다.