Deluxe Twin (with balcony) Non Smoking | In-room safe, desk, soundproofing, free WiFi

Reviews of Mitsui Garden Hotel Jingugaien Tokyo Premier

4 out of 5
Mitsui Garden Hotel Jingugaien Tokyo Premier
11-3, Kasumigaokamachi, Shinjuku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 663 out of 974 reviews" "
Rating 8 - Good. 216 out of 974 reviews" "
Rating 6 - Okay. 56 out of 974 reviews" "
Rating 4 - Poor. 23 out of 974 reviews" "
Rating 2 - Terrible. 16 out of 974 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Siddharth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with very welcoming staff and excellent rooms! I was staying in a triple room with a balcony, and had a great experience. The room is designed to take advantage of a small space, but my friends and I didn't feel like it was cramped at all. There's also a bakery in the lobby that makes some delicious croissants and other baked goods. My only note would be that the hotel doesn't have many dining options outside and even the closest konbini is a 5 minute walk away. Besides that, excellent hotel.
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/5/1
Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our beautiful hotel, welcoming staff, and excellent rooms, especially the triple room with a balcony. We are glad you found the room design comfortable. Regarding dining options, we regret any inconvenience caused by the proximity of external dining facilities. We hope this didn't significantly impact your overall experience. Should you stay with us again, you might consider our delightful bakery for some delicious treats. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

8/10 Good

Taylor

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to be close to Shinjuku other areas, but not directly in the hustle bustle then this hotel is perfect for you. the red light district is only 15 min away, the train station is right outside the hotel doors you’re able to take a nice walk to Harajuku area as well. The doors close at night you’re only able to enter w your hotel key card. There’s someone there all night they are able to assist! The room is definitely on the larger side with a balcony for an amazing view. Would definitely stay again! Most of our friends stayed directly in Shinjuku, so we had to take Uber/taxi every day to see them but it would be 10-$20 each way which wasn’t bad for us. Check In is at a kiosk takes less than 5 minutes.
Stayed 5 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/29
Thank you very much for choosing to stay at Mitsui Garden Hotel Jingu Gaien Tokyo Premier. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear your valuable opinions. We are pleased that you enjoyed the convenient location of the hotel and access to nearby tourist attractions. Your kind words regarding security measures, room size, and the view from the balcony are truly appreciated. We are glad that you were satisfied with the smooth check-in process. We look forward to welcoming you back on your next stay.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Sarah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, well maintained and a very peaceful stay
Stayed 6 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/24
We are delighted to hear that you enjoyed our fantastic location and peaceful stay. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back soon.Sincerely Yours,

10/10 Excellent

GEORGINA, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was excellent. When we arrived at check in a little before 2pm the dining room had already closed for lunch. Luckily a staff member recommended a great restaurant within walking distance.
Stayed 1 night in Apr 2024
Response from Rooms Department Manager on 2024/4/23
Thank you for your positive feedback regarding our excellent staff. We apologize for the dining room closure and appreciate your understanding. We hope you enjoyed the recommended restaurant. Sincerely Mitsui Garden Hotel Jingugaien Tokyo Premier General Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean wonderful Accommodating staff
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/22
Thank you for your kind words about our exceptionally clean hotel and accommodating staff. We are delighted to hear that you had a wonderful experience with us. Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Front Office Manager on 2024/4/26
Thank you for your stay at Mitsui Garden Hotel Jingugaien Tokyo Premier.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

4/10 Poor

GABRIEL

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Would not recommend. Staff do not interact with you. Very impersonal. Bad location with not much around. Room is designed poorly with limited storage and dark. On site restaurant was overpriced and bad quality. We had to ask for bread 3 times before they brought it. Empty mini fridge. Does not compare well to other 4 star hotels.
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/22
We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address the issues you raised with our team. If you consider staying with us in the future, we recommend our larger room options for a more comfortable stay. We assure you that your comments will be taken seriously to improve our services. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Meir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, upgraded amenities, quiet, with bigger rooms compared with other hotel rooms in Tokyo, amazing stuff, very clean, and the location is great too because it’s close to the train station and you can go everywhere from there. I definitely recommend this hotel and I will return on my next visit.
Stayed 5 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/22
Thank you for your kind words and for recommending our hotel. We are delighted to hear that you enjoyed the upgraded amenities, spacious rooms, convenient location near the train station, and the exceptional service provided by our staff. We look forward to welcoming you back on your next visit. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! Excellent location —close to station easy to get to Shinjuku and Shibuya. Walkable to coffee shops in the morning… Overall loved the area, helpful staff, extremely clean rooms and comfortable beds!! Would definitely stay here again next time we’re in the Tokyo area!
Stayed 4 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/19
Thank you for your kind words and positive feedback regarding our beautiful property, excellent location, and helpful staff. We are delighted to hear that you enjoyed the cleanliness, comfort of our rooms, and the surrounding area. We look forward to welcoming you back on your next visit to Tokyo!Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, quiet area
Stayed 2 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/23
We are glad to hear you had a great stay in our quiet area. We hope you enjoyed the serene ambiance Mitsui Garden Hotel Jingugaien Tokyo Premier has to offer. Sincerely, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Farnoush

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean, the stuff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/16
Thank you for your kind feedback on the cleanliness and friendliness of our staff. We are delighted to hear that you had a pleasant stay with us. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff were very helpful
Stayed 1 night in Apr 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for your kind feedback on the cleanliness and helpfulness of our staff. We are delighted to hear that you had a pleasant stay. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

RUKUI

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was beautiful although it is a little secluded from everything but it’s worth the money! The train station is literally right next door which is great. Everything was clean and organized. Would recommend !
Stayed 2 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/16
Thank you for your kind words. We are delighted to hear that you enjoyed the beauty and cleanliness of our hotel. We appreciate your recommendation and look forward to welcoming you back. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for one night before we departed back to Canada. Onsens are lovely. Pajamas provided. Place is clean and well kept. The lighting in the rooms is very poor, couldn’t see really my face at all to do make up properly. For the price I expected a little more but overall it’s a nice hotel.
Stayed 1 night in Apr 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed the onsen and the cleanliness of our facilities. We appreciate your feedback regarding the room lighting, and we will take this into consideration for future improvements. If you decide to stay with us again, you may consider our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Good

Sze Chun Wilson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few other Mitsui Garden properties now and this one has great services at the front desk when we asked for help to receive a large courier package and calling taxis (other than the peak time when we checked-in so we ended up not getting in line for the personal touch, instead we did it at the self-service kiosk. On the side note, the housekeeping staff seems to require more attention in details. Otherwise, we loved the balcony setting so we still would consider this property upon next visit in Tokyo.
Stayed 3 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/15
Thank you for sharing your experience with us. We are delighted to hear that you appreciated our front desk services. We apologize for any oversight by our housekeeping staff and will address this internally. We are glad you enjoyed the balcony setting and hope to welcome you back on your next visit to Tokyo. Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Jenelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay!! We were there for 5 nights to explore Tokyo. The hotel is right next to 3 train stations that can get you anywhere around Tokyo. The cleanliness, rooms, and staff were great. The room was actually a lot bigger than we had thought it would be. The comfiest beds, linens, and we loved the shower. Only thing to note- the hotel is a little out of the way. There isn’t much for restaurants/shops around the hotel at a walking distance, you do you have to take a train for that, or walk a descent amount. We actually enjoyed being a little out of the way. After a long day of being a tourist and around a ton of people, it was always nice to come back to a more queit area!
Stayed 5 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/16
Thank you for sharing your feedback with us. We are delighted to hear that you had a fantastic stay exploring Tokyo and enjoyed our hotel's cleanliness, rooms, and staff service. We are glad that you found the room spacious and the amenities comfortable. Regarding the location, we understand your point about the distance from restaurants and shops. While we are a bit secluded, many guests appreciate the tranquility after a busy day in the city. We hope this allowed you to relax and unwind peacefully.We look forward to welcoming you back in the future. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Elizabeth, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rooms Department Manager on 2024/4/17
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Sachiko

Liked: Staff & service
Stayed 13 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Heidi Reina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 5 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice property in a nice area with short walks to 2 major metro lines. Room was very small but clean and well appointed.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier Room on 2024/4/16
Thank you for your positive review. We are glad you enjoyed our property and convenient location. We apologize for the inconvenience caused by the room size. For your next visit, you may consider our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Sincerely yours,Room department managerMitsui Garden Hotel Jingugaien Tokyo Premier Room

8/10 Good

Theresa Qiao Zhen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the easy access to the transportation
Stayed 11 nights in Mar 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/22
We are delighted to hear that you found the transportation access convenient. We hope it added to the overall positive experience during your stay. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but easy access to everything
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/23
We are delighted to hear that you enjoyed our convenient location and friendly service. Your kind words motivate us to continue delivering exceptional experiences.Sincerely Yours,

8/10 Good

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and stay for first visit to Tokyo
Stayed 6 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/23
We are glad to hear you had a great stay in our quiet area. We hope you enjoyed the serene ambiance Mitsui Garden Hotel Jingugaien Tokyo Premier has to offer. Sincerely, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Good

Anthony, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Immediate area is a bit quiet. And the bar closes very early each evening at 930pm
Stayed 3 nights in Mar 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/23
Thank you very much for choosing our hotel. We apologize for any inconvenience caused by the early closure of the restaurant. We hope you were able to enjoy a quiet environment.Sincerely Yours

10/10 Excellent

Thary, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

4/10 Poor

Ruby

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this hotel for tourists. It is right across the street from the Olympic Stadium, so one would expect the area to have restaurants, shops, etc. Not at all.There is only one restaurant in the hotel and it is an Italian restaurant, not Japanese. Breakfast, lunch and dinner are served there.The portions for dinner are small and the prices are very high compared to other restaurants all over Tokyo. One night 3 of us went down for a drink toward the end of dinner hours. All the seats at the bar were taken but there were at least 3 tables free. The staff was extremely rude and refused to seat us unless we committed to ordering food! Oh, and their "glass of wine" is more like 3 ounces, not the US standard 5 ounce pour. There is a small coffee shop about 10 minutes away, and that is it. There is a subway stop across the street, but if you want to walk, browse, eat or shop...nothing. No buses nearby either.
Stayed 4 nights in Mar 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/29
We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your feedback regarding the limited dining options and the service you received at our restaurant. We understand your concerns and regret that we did not meet your expectations. Your comments have been duly noted for improvement. If you consider staying with us again, we recommend trying our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Thank you for bringing these issues to our attention. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Norah L

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from a subway station made this hotel very convenient. Hotel is very clean and modern while the staff provided excellent service.
Stayed 5 nights in Mar 2024
Response from Rooms Department Manager on 2024/3/18
Thank you for your positive review. We are glad you found our hotel convenient, clean, and modern. We strive to provide excellent service to all our guests. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo Premier.We hope you were satisfied with your stay at our hotel.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

6/10 Okay

Mandeep

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Rooms Department Manager on 2024/4/17
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo Premier.We hope you were satisfied with your stay at our hotel.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Dereen Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and cleanliness of the property was excellent
Stayed 10 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/23
We are very proud to hear that the hospitality of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Sincerely Yours,

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and would definitely come back!
Stayed 10 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/4/23
We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.

10/10 Excellent

Cristienne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Lovely helpful staff. Pretty garden view from dining.
Stayed 4 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier Room on 2024/4/17
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our hotel, helpful staff, and the beautiful garden view from the dining area. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Aracelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly placed to move around Tokyo
Response from Rooms Department Manager on 2024/4/17
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and clean. Not a lot of close restaurants to walk to however the metro station is very close.
Stayed 8 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/2/28
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo PREMIER for your stay. We are glad to hear that you found our property nice and clean.We understand that the proximity of restaurants may have been inconvenient, but we are pleased that the metro station was easily accessible. We appreciate your feedback and hope to welcome you back in the future. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 10 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/2/28
Thank you for highly recommending Mitsui Garden Hotel Jingugaien Tokyo PREMIER.We are delighted to hear that you had a positive experience during your stay. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Amit

Liked: Amenities
Good room with good bed, comfortable sleeping. Fantastic in Tokyo standards, not cheap though.
Stayed 2 nights in Feb 2024
Response from Mitsui Garden Hotel Jingugaien Tokyo Premier on 2024/2/28
Thank you for taking the time to share your feedback. We are pleased to hear that you found our rooms comfortable and enjoyed a good night's sleep. We understand that our rates may not be the most affordable, but we believe that our quality and service justify the value. Should your future travels bring you back to Tokyo, we would be honored to welcome you again.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

paolo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, walking distance to my office, but a little remote if you intend to explore the city. Great service and very attentive staff P
Stayed 4 nights in Feb 2024
Response from Rooms Department Manager on 2024/2/19
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo Premier and for taking the time to share your feedback. We are delighted to hear that you enjoyed our quiet location and the convenience of being within walking distance to your office. Our dedicated team is committed to providing excellent service, and we appreciate your kind words. Should you decide to explore the city during your next stay, our staff will be more than happy to assist you with recommendations and directions. We look forward to welcoming you back soon.Sincerely yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the train station. A hotel that not away from the city.
Stayed 6 nights in Feb 2024
Response from Rooms Department Manager on 2024/2/18
thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo PREMIER for your stay. We appreciate your positive feedback regarding our convenient location near the train station and its proximity to the city. We hope you had a pleasant experience with us. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Yu Ling Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Right next to the train station
Stayed 3 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo Premier and for taking the time to share your feedback. We are delighted to hear that you found our location convenient, being right next to the train station. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier, Room department manager

10/10 Excellent

Tarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an open feeling once you step out from the hotel. Great to walk around the area.
Stayed 8 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for choosing Mitsui Garden Hotel Jingugaien Tokyo Premier.We are glad to hear that you enjoyed the open feeling and the surrounding area.We appreciate your positive feedback.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo Premier,Room department manager

10/10 Excellent

Rolando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quiet and clean. It is near a subway station so it was convenient to go around tokyo. Breakfast is top notch and rooms are always kept clean everyday.
Stayed 4 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for taking the time to share your positive review of your recent stay at Mitsui Garden Hotel Jingugaien Tokyo PREMIER. We are delighted to hear that you found our property quiet and clean, and that our convenient location near a subway station made it easy for you to explore Tokyo. We are also glad that you enjoyed our top-notch breakfast and that your room was kept clean throughout your stay. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Well located beside the national stadium and right on top of a metro which gets you into Shinjuku and Shibuya in just 15-20 mins. It's outside of the crazy areas in a much more calm area but close enough to easily commute. We had a 12th floor room with a view of Shinjuku and Fuji on clear mornings. It was stunning. There is a nice male and female large hot pool (separate for each gender). Its not an onsen but still very relaxing. My only 2 bits of feedback is 1) weights are needed in the gym (for those who workout) and 2) out toilet was broken for our last morning and I asked them to fix it 3 times but no one came. Overall a great stay and would return.
Stayed 3 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for your recent stay at Mitsui Garden Hotel Jingu Gaien no Mori Premier.We are very honored to receive your compliments.The view of the hotel on a clear day is very beautiful.We are glad you liked our hotel.The hotel has a large public bath.It is a great facility for a relaxing stay.We hope you will visit us again when you come to Tokyo.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo
The location of this hotel was ideal since it was close enough to Shinjuku and Shibuya, but was still in a relatively quiet area. You only were about 2-3 stops away from the central area of Shinjuku. The thing that stood out was the service I received at this hotel. The staff was very helpful and instrumental in me getting my lost Airpods back from a police station in Osaka. I really loved the service from this hotel.
Stayed 4 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for your recent stay at Mitsui Garden Hotel Jingugaien Tokyo Premier.We are glad to hear that you enjoyed your stay in the quiet Jingu Gaien area.In addition, thank you for your compliments on our hotel staff.We are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Again, we appreciate your precious comment.We are very looking forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Good

Jaime Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great location near easily accessible subway lines. Delicious breakfast. Rooms were slightly on the smaller side for the price.
Stayed 2 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

2/10 Terrible

Franz

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rooms Department Manager on 2024/2/18
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas.We are running the hotel business with the high standard of service to have overseas customers stay comfortably,and also most happily welcome customers from all over the world.However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service.Also, if you have any concerns and questions, please feel free to contact our hotel directly.We hope that your time at Mitsui Garden Hotel Kyobashi was a memorable one and look forward to welcoming you back in future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager