Reception

Reviews of ICI HOTEL Ueno Shin Okachimachi

3.5 out of 5
ICI HOTEL Ueno Shin Okachimachi
4-23, Taito, Taito-ku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 633 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

See Long Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Huge bath room
Stayed 6 nights in Apr 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/4/30
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to transportation and restaurants.
Stayed 6 nights in Apr 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/4/22
"Thank you very much for choosing to stay at ICI HOTEL Ueno Shin-Okachimachi. We sincerely appreciate your patronage. Also, we greatly appreciate you taking the time to post a review despite your busy schedule.We strive to maintain cleanliness at all times at our hotel and make every effort to welcome our guests in a pristine environment. Your kind words serve as encouragement for all our staff and contribute to providing better service. We will continue to endeavor to ensure your satisfaction in the future.We look forward to welcoming you again on another occasion. All the staff are eagerly awaiting your return.ICI HOTEL Ueno Shin-OkachimachiFront Desk"

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and room clean everyday
Stayed 5 nights in Apr 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/4/18
Thank you for taking the time out of your busy schedule to post a review. If you have another opportunity, we hope you will choose our hotel again. All of our staff will work hard every day to operate the hotel better.

10/10 Excellent

Rica, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and everything you need is there. Very clean hotel.
Stayed 2 nights in Mar 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/4/7
"Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk

10/10 Excellent

Yeow Kiat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a subway but a longer walk from Ueno main station. Close to Ueno park and several tourist attractions but further from Shinjuku and Shibuya areas. Overall a good stay.
Stayed 4 nights in Mar 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/3/27
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Natalia

Stayed 3 nights in Mar 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front on 2024/4/15
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Hanh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good Location next to couple train stations. The breakfast was just ehh. We tried one morning and that was it. Just plain and boring ham sandwiches. The hotel is clean and quiet
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/3/26
"Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We sincerely apologize for any inconveniences you may have experienced when using our service.Regarding 〇〇, we will discuss improvement measures with the 〇〇 person in charge to prevent a similar situation from occurring in the future.We hope that you will consider using our hotel again if you have the opportunity.ICI HOTEL Ueno Shin-Okachimachi Front Desk

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay
Stayed 3 nights in Mar 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/3/21
Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/3/30
"Thank you very much for choosing to stay at ICI HOTEL Ueno Shin-Okachimachi. We sincerely appreciate your patronage. Also, we greatly appreciate you taking the time to post a review despite your busy schedule.We strive to maintain cleanliness at all times at our hotel and make every effort to welcome our guests in a pristine environment. Your kind words serve as encouragement for all our staff and contribute to providing better service. We will continue to endeavor to ensure your satisfaction in the future.We look forward to welcoming you again on another occasion. All the staff are eagerly awaiting your return.ICI HOTEL Ueno Shin-OkachimachiFront Desk"

10/10 Excellent

Anna Genica

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Nishibashi on 2024/3/8
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi. All of our staff will work hard every day so that you will choose our hotel again.

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to have a room where we could individually control the thermostat as many other places we stayed in were too hot and we needed to open a window to cool down. Plumbing was quite loud and we could hear the blow dryer from the next room but otherwise the room was great. Despite facing a busier street the traffic noise was barely noticeable. Staff were friendly and helpful.
Stayed 2 nights in Feb 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/3/2
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.Thank you for your valuable feedback, such as the fact that the pipes are quite noisy.Although it is difficult to make immediate improvements, we will consider this as an issue for future consideration.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient
Stayed 3 nights in Feb 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/2/29
Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Also, thank you for taking the time out of your busy schedule to post a review.Our hotel is always clean and we strive to welcome our guests in good condition.Your words of praise will encourage all of our employees and help us provide even better services.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk

10/10 Excellent

Huan Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and just need a short walk to station.
Stayed 3 nights in Jan 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/2/6
Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Also, thank you for taking the time out of your busy schedule to post a review.Our hotel is always clean and we strive to welcome our guests in good condition.Your words of praise will encourage all of our employees and help us provide even better services.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk

8/10 Good

Jarinya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is comfortable.
Stayed 4 nights in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/29
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

kyoungseon

Stayed 3 nights in Jan 2024
Response from イチホテル上野新御徒町 フロント on 2024/1/30
口コミのご投稿ありがとうございます。

10/10 Excellent

Hyun Ho

Stayed 2 nights in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/27
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a more quieter area just east of Okachimachi/Ueno. You can walk to Ueno in 15 minutes, so if you don't mind not being in the thick of it all, this is a hotel for you! Staff are friendly and clean the room every day. Rooms are a standard size for Japanese hotels, and by that I mean that they are small! But these are no smaller than any other hotel you might go to. Overall, we enjoyed our stay here, good connections to the rest of Tokyo and can easily walk to Ueno/Akihabara areas, as well as Asakusa about 25 minutes walk to the East.
Stayed 4 nights in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/21
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Taegue

Stayed 4 nights in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/20
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Shyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it.
Stayed 4 nights in Jan 2024
Response from イチホテル上野新御徒町 フロント on 2024/1/18
口コミのご投稿ありがとうございます。

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from イチホテル上野新御徒町 フロント on 2024/1/18
口コミのご投稿ありがとうございます。

8/10 Good

Maggie Mo Kit

Stayed 6 nights in Jan 2024
Response from Ichi Hotel Ueno Shin-Okachimachi front desk on 2024/2/6
Thank you very much for choosing ICI Hotel Ueno Shin-Okachimachi.Also, thank you for taking the time out of your busy schedule to post a review.Our hotel is always clean and we strive to welcome our guests in good condition.Your words of praise will encourage all of our employees and help us provide even better services.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk

10/10 Excellent

Man Ting Mandy

Stayed 1 night in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/12
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Jennifer

Stayed 4 nights in Jan 2024
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/12
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Pierre

Stayed 10 nights in Dec 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/25
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Chun Kit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is about 10 minutes away from an JR station, but only 1 minute away from subway station. The staff are helpful and friendly.
Stayed 2 nights in Dec 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2024/1/12
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Wan Teen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel
The room was small but decent by Tokyo standards. Everything was new and clean. Suggestion would be to provide instant coffee sachets in addition to the tea bags. Housekeeping did not clear the hair trapped in the bathtub trap and that caused the water flow to be stuck at one point.
Stayed 6 nights in Dec 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/12/27
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We sincerely apologize for any inconveniences you may have experienced when using our service.Regarding housekeeping's inability to remove hair stuck in the bathtub trap, we will discuss improvement measures with the cleaning staff to prevent a similar situation from occurring in the future.We hope that you will consider using our hotel again if you have the opportunity.

8/10 Good

Seema

Stayed 1 night in Dec 2023
Response from イチホテル上野新御徒町 フロント on 2024/1/18
口コミのご投稿ありがとうございます。

4/10 Poor

Erlenda

Stayed 1 night in Dec 2023
Response from イチホテル上野新御徒町 フロント on 2023/12/27
口コミのご投稿ありがとうございます。

10/10 Excellent

Lina

Stayed 19 nights in Dec 2023
Response from ICI HOTEL 上野新御徒町 フロント on 2023/12/24
この度はイチホテル上野新御徒町をご利用いただき、誠にありがとうございました。当館でのご滞在をお楽しみいただけましたでしょうか。お時間を取って口コミ投稿していただき重ねてお礼申し上げます。戴いたご意見は今後のサービス向上に役立ててまいります。今後もお客様にご満足いただけますよう、より一層の精進を重ねてまいりますので、是非また足を運んでいただけると幸いでございます。またの機会を従業員一同心よりお待ちしております。今後とも当ホテルを何卒よろしくお願い申し上げます。

8/10 Good

Chang-huan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/12/15
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Ping lien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from イチホテル上野新御徒町 フロント on 2023/12/5
口コミのご投稿ありがとうございます。

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near a quiet arcade and about a 10 min walk from the night scene in Ueno. There are two major train routes near by and you are one stop from Asakusa and Akihabara.
Stayed 6 nights in Nov 2023
Response from イチホテル上野新御徒町 フロント on 2023/12/8
この度はイチホテル上野新御徒町をご利用いただき、誠にありがとうございました。 またお忙しい中、ご感想をお寄せくださいましたこと重ねて御礼申し上げます。当ホテルでの滞在をご満足いたただけましたこと、大変光栄に存じます。今後もお客様に満足していただけますよう努めてまいります。またの機会がございましたら、是非お越しください。従業員一同心よりお待ちしております。

10/10 Excellent

MINA

Stayed 1 night in Nov 2023
Response from イチホテル上野新御徒町 フロント on 2023/12/5
口コミのご投稿ありがとうございます。

10/10 Excellent

Boo Kyung

Stayed 4 nights in Nov 2023
Response from ICI HOTEL 上野新御徒町 フロント on 2023/12/24
この度はイチホテル上野新御徒町をご利用いただき、誠にありがとうございました。当館でのご滞在をお楽しみいただけましたでしょうか。お時間を取って口コミ投稿していただき重ねてお礼申し上げます。戴いたご意見は今後のサービス向上に役立ててまいります。今後もお客様にご満足いただけますよう、より一層の精進を重ねてまいりますので、是非また足を運んでいただけると幸いでございます。またの機会を従業員一同心よりお待ちしております。今後とも当ホテルを何卒よろしくお願い申し上げます。

6/10 Okay

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's extremely cramped, but still comfortable. The staff are amazing and made the stay worthwhile.
Stayed 3 nights in Nov 2023
Response from イチホテル上野新御徒町 フロント on 2023/12/8
この度はイチホテル上野新御徒町をご利用いただき誠にありがとうございました。またお忙しい中、ご意見をお寄せくださいましたこと重ねて御礼申し上げます。お部屋の広さに関しましては、予約サイトの各客室タイプの説明にも記載しております。記載している広さ通りのお部屋になりますので、予め客室詳細にてご確認ください。また、客室のグレードに応じて広さも変わりますので、グレードが上の客室タイプを是非ご予約ください。今後もお客様に満足していただけますよう努めてまいります。またの機会がございましたら、是非お越しください。従業員一同心よりお待ちしております。

8/10 Good

Chang-huan

Stayed 2 nights in Nov 2023
Response from ICI HOTEL 上野新御徒町 フロント on 2023/12/24
この度はイチホテル上野新御徒町をご利用いただき、誠にありがとうございました。当館でのご滞在をお楽しみいただけましたでしょうか。お時間を取って口コミ投稿していただき重ねてお礼申し上げます。戴いたご意見は今後のサービス向上に役立ててまいります。今後もお客様にご満足いただけますよう、より一層の精進を重ねてまいりますので、是非また足を運んでいただけると幸いでございます。またの機会を従業員一同心よりお待ちしております。今後とも当ホテルを何卒よろしくお願い申し上げます。

6/10 Okay

Rita Streegan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was small , there was no air conditioning, laundry facilities was horrible . I had to put 200 yen and another 200 to dry two pairs of denim jeans . The clothes I had to hand them dry. Though the staff was helpful they couldn’t help much. The breakfast is ok but the selection was the same everyday. I hope they would offer oatmeal or something else. Overall it was ok but i definitely would not stay there again.
Stayed 9 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/12/4
Thank you for your valuable feedback, such as the laundry drying function being poor and the breakfast being the same every day.Although it is difficult to make immediate improvements, we will consider this as an issue for future consideration.

10/10 Excellent

Leung

Stayed 5 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Nishibashi on 2023/11/22
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi. We are very happy to hear that you were satisfied with your stay. We hope you will choose our hotel if you have another opportunity.

10/10 Excellent

Chia Hung

Stayed 4 nights in Nov 2023
Response from イチホテル上野新御徒町 フロント on 2023/11/19
口コミのご投稿ありがとうございます。

10/10 Excellent

TSZ KWAN

Stayed 5 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/18
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

4/10 Poor

TSZ KWAN

Stayed 5 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/18
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/18
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/18
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

10/10 Excellent

Alonso

Stayed 2 nights in Oct 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/18
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Kam Chi

Stayed 2 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Nishibashi on 2023/11/12
Thank you for booking ICI HOTEL Ueno Shin-Okachimachi. Thank you for your review.All of our staff will work hard every day so that you will choose our hotel again.

10/10 Excellent

Cicily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rarely write reviews but this one is for those considering this hotel. Perfect budget hotel. I would give it 5 stars all the way in terms of staff services, cleanliness and costs. However, I would like to point out this crucial info. DON'T listen to the hotel advice: (If you come by train, take the Keisei Narita Sky Access Line for 12 stops, change at Kuramae to the Toei Oedo Line and take one stop to Shin-Okachimachi.) THIS IS SO WRONG because we did it and it was a painful experience. This is due to the following reasons: 1. You most likely won't get a seat for your airport train and it is an hour standing with your luggage in a busy train. 2. The subway transfer from Kuramae to Shin Okachimachi, the walk alone takes about 13 minutes. Walking from one station going out on the street for another subway station. Very tiring and confusing. 3. The Japanese subway is old and each station doesn't always have escalators, I end up having to drag my luggage climbing up and down 60-100 stair steps at each station. Definitely something I won't wish on any of you. By the way, if you do take this route. At Shin-Okachimachi station, take exit A2, once outside, turn right, a short walking distance at the end of the street, turn right again. After a minute or two walk, the hotel will be on your right. The hotel is not very visible just by looking up for hotel sign. Finally, instead of the route suggested by the hotel, this is what I would recommend for you. Take the Keisei Skyliner at
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/10
Thank you very much for choosing ICHI HOTEL UENO SHIN-Okachimachi. We thank you again for taking time out of your busy schedule to give us your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive for your satisfaction in the future.We hope you will have another opportunity to visit us again.All of us at ICHI HOTEL Ueno Shin-Okachimachi look forward to serving you again.

10/10 Excellent

Susan, Beachwood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Neighborhood was very quiet which worked for us. About 12 minute walk to Ueno station
Stayed 5 nights in Nov 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/9
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Ici Hotel Ueno Shin Okachimachi.
We were pleased with this hotel’s cleanliness. This was the only hotel that we stayed that the room temperature was comfortable. I noticed many of the hotels we stayed in Japan was so stuffy and warm. Those other hotels set the temperature and their blowers to customize did not work. The staff was most accommodating! It is walking distance to shopping areas and to Okachimachi train station. Thank you for all your assistance!
Stayed 3 nights in Oct 2023
Response from イチホテル上野新御徒町 フロント on 2023/11/9
この度はイチホテル上野新御徒町をご利用いただき、誠にありがとうございました。 またお忙しい中、ご感想をお寄せくださいましたこと重ねて御礼申し上げます。当ホテルでの滞在をご満足いたただけましたこと、大変光栄に存じます。今後もお客様に満足していただけますよう努めてまいります。またの機会がございましたら、是非お越しください。従業員一同心よりお待ちしております。

10/10 Excellent

HO FAI

Stayed 4 nights in Oct 2023
Response from イチホテル上野新御徒町 フロント on 2023/11/7
口コミのご投稿ありがとうございます。

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice quiet area w/ lot's of convenience stores around. The only reason why I took off a star was because the room was a little small compared to what it looked like in the photos.
Stayed 1 night in Oct 2023
Response from ICI HOTEL Ueno Shin-Okachimachi Front Desk on 2023/11/5
Thank you very much for using ICI Hotel Ueno Shin-Okachimachi.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very honored that you were satisfied with your stay at our hotel.We will continue to strive to satisfy our customers.If you have another chance, please come visit us again.All of our employees are looking forward to seeing you.