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Hotel New Otani Tokyo The Main

4.5 star property
Luxury hotel with 20 restaurants and bars

Choose dates to view prices

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Dining
Daily buffet breakfast for a fee
1 bedroom, down comforters, in-room safe, individually furnished
Seasonal outdoor pool
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Room service
The current price is NT$9,926
NT$12,557 total
Aug 20 - Aug 21

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Day bed
Blackout drapes/curtains
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 279 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 387 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(17 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 280 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 285 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Day bed
Blackout drapes/curtains
  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe King, Non Smoking

8.6 out of 10
Excellent
(7 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Day bed
Blackout drapes/curtains
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 km
  • Tokyo Midtown - 2 min drive - 1.7 km
  • Tokyo Imperial Palace - 3 min drive - 2.7 km
  • Tokyo Dome - 3 min drive - 4.4 km
  • Tokyo Tower - 3 min drive - 3.1 km

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Narita Intl. Airport (NRT) - 77 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Luxury hotel near Tokyo Imperial Palace
A grocery/convenience store, shopping on site, and 3 coffee shops/cafes are just a few of the amenities provided at Hotel New Otani Tokyo The Main. Treat yourself to spa services, such as a facial or a body treatment. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A ballroom, a front-desk safe, and a gift shop
  • Guest reviews say great things about the helpful staff and location
Room features
All 554 individually furnished rooms have perks such as air conditioning and bathrobes, as well as amenities like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • 32-inch HDTVs with digital channels
  • Refrigerators, children's slippers, and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

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  • Free WiFi
9.4 out of 10, Exceptional, 1,006 reviews
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from July 11 to September 07
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of 2025/8/12, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on 2025/8/20 start from NT$9,926, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo The Main?

Self parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Check-out is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this luxury hotel is within 1 mi (2 km) of Hotel New Otani Tokyo and Tokyo Imperial Palace. Tokyo Tower and Tokyo Dome are also within 3 mi (5 km). Fukuma Station is 12 minutes by foot and Kojimachi Station is 12 minutes.

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Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 790 out of 1053 reviews
Rating 8 - Good. 163 out of 1053 reviews
Rating 6 - Okay. 49 out of 1053 reviews
Rating 4 - Poor. 26 out of 1053 reviews
Rating 2 - Terrible. 25 out of 1053 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Good location, staff were helpful, room was clean and had good views over the Japanese garden.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The lodging facility was wonderful. It was safe, clean, and provided friendly service. The location is great, with only a five (5) minute walk to train stations. I would stay here again!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in Tokyo
Stayed 4 nights in Jul 2025

10/10 Excellent

Brisia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic, the staff were friendly and helpfull.
Stayed 6 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and friendly. Great for USA travelers.
Stayed 5 nights in May 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel. Excellent location, wonderful service, and a good value price. Recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities
Great hotel. Excellent service and location. Recommended.
Stayed 4 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Especially loved the garden.
Stayed 5 nights in May 2025

10/10 Excellent

howard

Liked: Cleanliness, amenities, property conditions & facilities
Everything was first class. From room to food to service. Would definitely stay again in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathleen

Liked: Cleanliness
Everything was incredible
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Huge hotel. Very well maintained. Great location. Clean. Friendly staff.
Stayed 4 nights in Jun 2025

8/10 Good

anisha

Liked: Cleanliness, staff & service
liked the staff, and the hotel amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Iain

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Large with many facilities.
Stayed 3 nights in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay I’m coming back soon!
Stayed 5 nights in Apr 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. But do prefer to either drive or take a taxi because public transportations are far.
Stayed 1 night in Jul 2025

10/10 Excellent

Suruchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, good rooms, amazing terrace and kids play area
Stayed 4 nights in Mar 2025

10/10 Excellent

Kit Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Siraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent restaurants and facilities, lovely room.
Stayed 3 nights in Mar 2025

8/10 Good

Hieu

Liked: Cleanliness, staff & service
The Japanese garden alone is enough to stay at the New Otani. The facilities are somewhat dated but still very appropriate for the price.
Stayed 1 night in May 2025

10/10 Excellent

DEYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden was great and picturesque even in the light rain. We love the buffets at different restaurants. It's location is also not too far from the subway stops.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The location is beautiful, the staff are extremely helpful, the hinoki bath is a life saver if you’re going to walk around as much as we did. I can’t wait to go back during my next trip to Japan. I loved the food at the breakfast buffets (the Miso soup was my favorite.)
Stayed 5 nights in May 2025

8/10 Good

Doowon

Liked: Cleanliness, amenities, property conditions & facilities
Kind reception
Stayed 3 nights in Jun 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, amenities, property conditions & facilities
Very good experience.
Stayed 1 night in Jun 2025