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Reviews of Hotel Gracery Shinjuku

4 out of 5
Hotel Gracery Shinjuku
1-19-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 812 out of 1436 reviews" "
Rating 8 - Good. 421 out of 1436 reviews" "
Rating 6 - Okay. 139 out of 1436 reviews" "
Rating 4 - Poor. 41 out of 1436 reviews" "
Rating 2 - Terrible. 23 out of 1436 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great view of Godzilla.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff who especially welcomed my 7 year old with a small Godzilla pin!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Shoban

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in the heart of Shinjuku. Amazing food and nightlife around the area. The hotel itself is clean. Toilets are nice too. However, it is noteworthy to note that the rooms are tiny. Best suited for solo travellers. Pillows are rather hard too. Otherwise, a great place to stay.
Stayed 9 nights in Apr 2024

8/10 Good

Teddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 6 nights in Apr 2024

10/10 Excellent

Jenni

Traveled with partner
Liked: Property conditions & facilities
Hotel is awesome! The staff is great and rooms are clean. The bathroom-especially the shower/bathtub and the bidet are excellent. If I was coming to Japan again though, not sure I would stay in Shinjuku since it’s so so crowded and not the cleanest.
Stayed 5 nights in Apr 2024

8/10 Good

Sivendiran

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small
Stayed 2 nights in Apr 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

lena

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No space, no where to hang ur clothes in the bathroom or anywhere. Too tight for the price u pay. Exhausting yo stay in ur room.
Stayed 2 nights in Apr 2024

8/10 Good

ANDY

Traveled with family
Liked: Cleanliness, staff & service, amenities
I came to Japan during the sakura season and stayed at the hotel at the end of March 2024 for five nights.The hotel islocated in convenient area of Shinjuku, about 5 minutes of walking from the Shinjuku Station West Exit. The area is bustling during daytime and lively at night especially on weekend. The area around the hotel is safe as is anywhere in Japan. The hotel rooms are small and expensive during the cherry blossom season. We were a party of four and had to book two rooms with a small double bed and barely had space to walk around in the room with our luggage. The hotel had an optional buffet breakfast, the food selection was good but it became boring with the same food every day so we only ate breakfast there for three mornings of our stay and ate at other restaurants in the same shopping complex on the other days. The hotel room service was good during our stay. We would look for other choices to stay the next time we come to Japan because of the hotel price value with the space they have.
Stayed 5 nights in Mar 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great area of the city comfortable rooms. great eating and shopping nearby
Stayed 3 nights in Apr 2024

10/10 Excellent

Jamie, Long beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel and will definitely return.
Stayed 14 nights in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! Japanese style bathroom which I like! Center of everything and hard to get lost when you look up and see Godzilla. Good place to stay for nightlife
Stayed 3 nights in Apr 2024

10/10 Excellent

Myca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located so close to shinjuku station but missed seing godzilla head up close for it was under renovation.
Stayed 7 nights in Apr 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Arlene Veloro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great views
Stayed 6 nights in Jan 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week and feel like it’s a great value for the price. We would definitely stay again. Great job!
Stayed 6 nights in Apr 2024

10/10 Excellent

David A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very accommodating and the staff was extremely helpful.
Stayed 8 nights in Apr 2024

10/10 Excellent

Natalie Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. Room was clean and perfect size
Stayed 6 nights in Apr 2024

8/10 Good

Araceli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient, close to shopping, restaurants, and train station. The room was a lot smaller than anticipated, it's for 2 people max. There in no closet to store luggage, so it will always be in the way. The bed and pillows were also extremely firm.
Stayed 5 nights in Apr 2024

6/10 Okay

Chelsea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Should notify people making reservations that the Godzilla terrace and cafe are closed before making a booking. Hotel was nice, great location. I would definitely recommend adding the breakfast buffet with your booking restrictions.
Stayed 5 nights in Apr 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Disappointed in that the Godzilla area was off limits, and there was no common area to hang out in and work on computer, have a coffee, etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great. Lotta Godzilla stuff but sadly the terrace for the Goji head was closed
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was very small. Breakfast was ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024

10/10 Excellent

jinglin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Rameshkumar, Bellevue

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Elwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Godzilla floor. Perfect location in Shinjuku. Staff was very friendly. Will stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Garrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
godzilla Hotel what else is there to say
Stayed 4 nights in Apr 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service
Great location for transport, food and nightlife; hotel is clean and staff are very helpful. Room sizes are very small but that’s Tokyo - in my room there was no cupboards or storage just two small indents in the wall with space for three hangers each. If you travel light you’ll be fine. One thing to note, it that due its location you have to be aware of the streets you walk down as some have aggressive touts trying to push you into going to what I assume to be strip clubs. That did make me feel unsafe but once I knew the streets they operated on and avoided them it was fine. All in all a great three star hotel with compact rooms.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bocco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ashley, Paddington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Very clean and staff very helpful. They drop off clean towels outside your door daily without asking for them if you put on the “ do not disturb” which is amazing. The location is in the middle of the Shinjuku life yet hotel is quiet. The city view is very nice and the size is comfortable even if small it is made efficiently.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jin Jin

Liked: Cleanliness, amenities
Great location, central to shops & close to train station
Stayed 2 nights in Apr 2024

8/10 Good

JESSICA, Seattle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit small but manageable and very quiet. Shower, sink and toilet are all separate which was nice, but the shower is like a shower room with no curtain, just intended to get the whole room wet. Staff was friendly and helpful and held our luggage both before and after check in without problems. The Godzilla head terrace was closed off, which was a bummer but the landmark always helped us find our hotel which was nice. Laundry was easy and ¥300 to wash, but gets busy even with quite a few washers and dryers. It’s a big hotel. Next time I probably wouldn’t stay in Shinjuku now that we’ve visited the city and understand the neighborhoods a bit better- Shinjuku area especially by the hotel is like Times Square. Huge, lots of shopping and restaurant options and also lots of trash. My kids saw a man sleeping on the street one morning, we’re assuming from drunkenness and not homelessness? But the utter lack of trash cans anywhere means there’s a good deal of litter on the street everywhere. Not the fault of the hotel, just a comment on the area.
Stayed 3 nights in Apr 2024

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with family
Liked: Staff & service
Room was fine. The front desk and all information said the restaurant served breakfast until 11 and brunch from 11-2, but when we got to the restaurant they said no brunch service was available. We also picked this hotel for the lounge and Godzilla head and we're disappointed to learn that the lounge/terrace was closed and there was no access to the Godzilla head. This was disappointing.
Stayed 1 night in Apr 2024

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the surrounding area is very busy with lots of bars and restaurants, the hotel rooms were very quiet. Beds were very comfortable. Staff were extremely helpful and wanting to make sure your stay was very good. Breakfast buffet had wide choice of dishes available.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Enrique, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Godzilla image, funky location, modern and attractive, small rooms for the price
Stayed 1 night in Apr 2024

8/10 Good

HOK YAN

Traveled with family
Liked: Cleanliness, staff & service
Room condition is good enough
Stayed 6 nights in Apr 2024

10/10 Excellent

Peter

Stayed 10 nights in Mar 2024

10/10 Excellent

YOUNG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is great
Stayed 6 nights in Mar 2024

6/10 Okay

Abdul

Stayed 1 night in Apr 2024

8/10 Good

Anastasia, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location in the middle of Shinjuku. You're in the heart of the nightlife scene and an easy subway trip to anywhere else. Oh, and the Godzilla theme is so cool! It's a classier hotel than you might think, rather elegant, but with a huge Godzilla diorama in the lobby and a Lazer shooting massive Godzilla on the roof! The rooms are tiny, but this is Tokyo, so it's to be expected.
Stayed 2 nights in Apr 2024