Deluxe Triple Room, Non Smoking (Cleaning is Optional with Additional Cost) | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Flexstay Inn Shin-Urayasu

3 out of 5
Flexstay Inn Shin-Urayasu
4-1-29, Imagawa, Urayasu, Chiba-ken

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 402 reviews" "
Rating 8 - Good. 143 out of 402 reviews" "
Rating 6 - Okay. 111 out of 402 reviews" "
Rating 4 - Poor. 24 out of 402 reviews" "
Rating 2 - Terrible. 15 out of 402 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Their staff speaks English and they are so friendly. They really helped me with the luggage delivery. Such amazing customer service.
Stayed 2 nights in Feb 2024
Response from FLEXSTAY INN SHINURAYASU on 2024/2/24
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Staff where very friendly. Even though they do not speak english, they have signs and explain in detail the hotel policies. Bus to disney gets full, first come first serve basis. Taxi cost between $12-15 from disney.
Stayed 3 nights in Jan 2024
Response from FLEXSTAYINN SHINURAYASU FRONT on 2024/1/31
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.

8/10 Good

Krystal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was quite close to the train station. Add allowed for a bus route. However, the room is very old-fashioned it was one of the smallest hotel rooms I had stayed in Japan. The shower-head had fallen off during our shower and sprayed the entire bathroom causing us to leave the fan on all night and unfortunately it musty the next day. For the price it was very good room, however, unsure if I would’ve been happy with a multiple day stay.
Response from FLEXSTAYINNSHINURAYASU FRONT on 2024/1/30
Thank you very much for using Flexstay Inn Shin-Urayasu.We would also like to thank you once again for taking the time to share your feedback with us.We also apologize for the inconvenience caused due to the defective shower head.Please accept our sincere apology regarding this unfortunate situation. Our cleaning crews work hard to pay close attention to each room and ensure their pristine conditions for our guests. However, in this case, we are aware we failed to provide comfortable conditions for you and therefore caused you a great inconvenience and discomfort. Although we can't change what already happened, we can assure you this case will be closely examined to improve our services and operations. We are truly sorry.Thank you so much for your feedback and it will be used to improve our hotel's operations.We are so excited to serve you again in the future.

10/10 Excellent

Krystal

Traveled with group
Liked: Cleanliness, amenities
The front desk people were very nice. Spoke enough English to help us with future plans along with Disney plans and shuttle information. Were able to take our bags before check-in and moved our bags into our rooms by the time we were there to check in. They do mention that the lobby closes after 10 and would only be open for emergencies. The hotel room was a good size however, it definitely has an older feel to it. The bathroom was a bit cramped with a very high tub which causes to hit our knees a couple times. The placement, for the showerhead broke in our room, causing the showerhead to spray water all over the bathroom. Overall nice for a hotel passing by unsure if you are looking for multiple days.
Stayed 1 night in Jan 2024
Response from FLEXSTAYINNSHINURAYASU FRONT on 2024/1/30
Thank you for choosing Flexstay Inn Shin-Urayasu.We would also like to thank you for taking your valuable time to provide us with your feedback. Thank you for your high evaluation of the staff's response.We also apologize for the inconvenience caused by the problem with the shower head.We sincerely apologize for this unfortunate situation. Our cleaning staff pays close attention to each room and strives to provide our guests with clean conditions at all times. However, regarding this matter, we understand that we were unable to provide a comfortable environment for our customers, and we apologize for the great inconvenience and inconvenience this has caused. Although we cannot change what has already happened, we can assure you that this matter will be closely investigated in order to improve our services and operations. I am terribly sorry.We would like to thank you again for your valuable feedback, which we will use to improve the management of our hotel.Thank you for your continued support.

6/10 Okay

Mike

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Good transportation to Disneyland/Sea. Carpets and bathroom could be cleaner. Toilet was noisy. Garbage disposal was a bother. Robes were nice, but pajamas would've been better. Despite minor drawbacks, not bad a choice for no-frills experience at a good price.
Stayed 3 nights in Dec 2023
Response from FLEXSTAYINNSHINURAYASU FRONT on 2024/1/30
Thank you very much for using Flexstay Inn Shin-Urayasu.We would also like to thank you for taking your valuable time to provide us with your feedback.We also apologize for the inconvenience caused by the abnormal noise in the toilet.We sincerely apologize for this. Our cleaning staff pays close attention to each room and strives to provide the best possible service to our guests. However, regarding this matter, we were unable to provide a comfortable environment for our customers, and we apologize for the great inconvenience and inconvenience this has caused. While we cannot change what has already happened, we are committed to looking into this matter closely to improve our service and operations. really sorry.We would like to thank you again for your valuable feedback, which we will use to improve our hotel management in the future.Thank you for your continued support.

8/10 Good

Jeffrey, Honolulu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time staying at Hotel Flexstay Shin-Urayasu. The only thing I didn't like was the distance from the Disney Parks. I looked at Google Maps before booking, and it didn't seem to be far away. The free shuttle bus is limited trips in the morning and evenings to and from the Disney Parks. It services several hotels, so you have to know where to get off for this hotel. Thankfully the driver announced our stop in the evening. I estimate it takes 10-15 minutes from the bus stop below Ikspiri (Column number C3). Shuttle to the parks is 8:35, 9:30, 10:25 am. Shuttle to the hotel is 21:00, 21:30, 22:00 pm. Seasonal schedule is subject to change depending on the parks hours. Taking the JR train from Maihama Station to Shin-Urayasu Station, leaves you with a 15 minute walk back to the hotel. There is also a city bus that will get you close to the hotel. 170 Yen each way. The hotel gives you a bus schedule at check in. Room is small, but was just right for my stay. Quiet location. Comfortable bed, and free amenities available in the lobby. No housekeeping during my stay, but you can get fresh towels and trash bags at the front desk. Front desk is open from 8 or 9 am (not exactly sure), and closes at 10 pm. So for checking in, you have to be there before the staff leaves at 10 pm. You use your room key to enter the lobby at all hours. Although the hotel met my needs for three nights, in future trips, I will stay closer to the Disney parks.
Stayed 3 nights in Oct 2023
Response from Manager, FLEXSTAY INN SHINURAYASU on 2023/11/14
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,

6/10 Okay

Teri

Liked: Cleanliness
Disliked: Room comfort
Sleepless in Urayasu
Reception was delightful . He explained everything to me in English. No problems until I went to sleep. People above me were running or moving things around in there for an hour. After the second call to reception they moved my room. It was better until the morning at 0700h something begin knocking in the ceilings. I was so exhausted from the day before, I didn’t complain only laid in bed. Then I heard the trains running. Not a good location for light sleepers.
Stayed 1 night in Oct 2023
Response from フレックステイイン新浦安 フロント on 2023/10/31
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,Manager, FLEXSTAY INN SHINURAYASU

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, close to public transport. Staff very helpful and shuttle bus to Disneyland was very handy.
Stayed 2 nights in Sep 2023
Response from FLEXSTAY INN SHINURAYASU on 2023/10/18
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,

6/10 Okay

Jackie

Disliked: Cleanliness, property conditions & facilities
Response from フレックステイイン新浦安 フロント on 2023/10/18
この度は、数ある宿泊施設の中からフレックステイイン新浦安にご宿泊をいただき、誠にありがとうございました。また、お忙しいところ、ご感想をお寄せいただき、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, room comfort
Disney stay
Nice clean japanese hotel close to Disneyland. Very small rooms and beds. Easy to access and free shuttle to Disneyland.
Stayed 3 nights in Aug 2023
Response from フレックステイイン新浦安 フロント on 2023/8/11
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,FLEXSTAY INN SHINURAYASU

6/10 Okay

Abigail

Stayed 5 nights in Jun 2023
Response from フレックステイイン新浦安 フロント on 2023/7/20
この度はフレックステイイン新浦安をご利用いただきまして、誠にありがとうございます。 また、ご多用の中ご感想をいただき、重ねて御礼申し上げます。 お客様とまたお会いできる日をスタッフ一同心よりお待ち申し上げております。               フレックステイイン新浦安フロント

10/10 Excellent

Pok Him

Traveled with family
Liked: Cleanliness, property conditions & facilities
The best hotel we’ve stayed at during this Japan trip.
Stayed 3 nights in Apr 2023
Response from フレックステイイン新浦安 フロント on 2023/4/24
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,FLEXSTAY INN SHINURAYASU

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2023
Response from フレックステイイン新浦安 フロント on 2023/4/19
Thank you very much for staying at FLEXSTAY INN Shin-Urayasu. We would also like to thank you again for taking time out of your busy schedules to provide us with your feedback. We are happy to hear that you had a comfortable stay with us. We are looking forward to seeing you again.

10/10 Excellent

Michael William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Sam, Tokyo

Business traveler
Liked: Cleanliness, amenities
Close to station and bus stop. Convenience store is 3 mins walk. Instructions available I English and Japanese. Cleanliness, Staff service is Top class. Highly recommend.
Stayed 1 night in Feb 2020
Response from フレックステイイン新浦安/フロント on 2020/3/3
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely, FLEXSTAY INN SHIN URAYASU

6/10 Okay

Verified traveler

Traveled with partner
The rooms were older and outdated the kitchen unit was really old and kind of gross. I stayed at two other hotels during this trip that I loved and ended it here.. definitely a disappointment.
Stayed 3 nights in Dec 2019
Response from フレックスステイイン新浦安/フロント on 2020/1/5
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely, Reception Matsuo, FLEXSTAY INN SHINURAYASU

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at reception were super helpful when we checked in. We were checking out early for Disney and they allowed us to leave our bags in our room and store them for the day.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Free shuttle service to Disneyland and DisneySea theme park.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transport. There is a bus stop about 3 minutes walking distance from the inn.
Stayed 2 nights in Oct 2019
Response from フレックスステイイン新浦安/フロント on 2019/10/28
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, FLEX STAYINN SHIN URAYASU

4/10 Poor

Henryk, Singapore

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Were informed that the exterior of the hotel was undergoing renovation works but surprised to find works inside the buildings as well. Faint smell of solvents and glue can be felt inside the room.
Stayed 3 nights in Oct 2019
Response from フレックスステイイン新浦安/フロント on 2019/10/28
Dear Valued Guest, Thank you for staying at HOTEL MYSTAYS ○○, and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the URAYASU area in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely, FLEXSTAY INN SHIN URAYASU

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 6 nights in Sep 2019
Response from flexstayinn Shinurayasu on 2019/9/15
Dear guest, Thank you for staying with us atFLEX STAY INN Shin Urayasu.We are thankful for your generous feedback.-Our team is very much looking forward to seeing you again. Kind regards

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
I like the front desk she can speak English, and respond my question clearly. I didn’t like sound-proofing, I cannot sleep well. I can hear the sound from anything, and also the bed seeems not clean well.
Stayed 1 night in Sep 2019
Response from Flexstayin Shinurayasu on 2019/9/15
Dear guest Thank you for staying with us atFLEX STAY INN Shin Urayasu.We are very happy to hear that our team was able to assist you in various way throughout your stay.The sound proof issue has been surely noted and will be addressed to the facility management team in the future. We believe that there is much space for us to improve our service and operation to offer comfortable and satisfying stay to all of our guests, and your feedback is very valuable for us to evaluate what we can do as a team in the future.

8/10 Good

Roger

Stayed 1 night in Jul 2019
Response from flexstayinn Shinurayasu on 2019/9/15
Dear guest, Thank you for staying with us atFLEX STAY INN Shin Urayasu.We are thankful for your generous feedback.-Our team is very much looking forward to seeing you again. Kind regards

8/10 Good

Heaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Apartment with rooms for rent by day or week. Free breakfast and small cafe on site. Laundry service available with fee. Only downside it is hard to find. Even locals couldn’t send you directions. Make sure you have a map to show your taxi driver.
Stayed 2 nights in Jun 2019
Response from フレックスステイイン新浦安/フロント on 2019/6/21
Thank you for staying at FLEXSTAY INN SHinurayasu. We appreciate you taking the time to write to us. We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests. We sincerely hope to welcome you again at our hotel. FLEXSTAY INN Shinurayasu / Receptionist

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
30 minute walk to Disney
Great location for Disney. We walked to DisneySea and Disneyland. About a 30 minute walk. Train station is about a 15 minute walk. Very clean hotel with LOTS of storage space. Bed wasn't very comfy but that was the only negative. Loved it!
Stayed 3 nights in May 2019
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2019/5/30
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,FLEXSTAY INN SHINURAYASU

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Japanese Micro Apartment Style Hotel
Great staff, easy to get to Disneyland and back! There is even a Big Boy restaurant just down the street that’s open late! Enjoyed the coziness, though it has very few frills. Think of the stay like being in a tiny Japanese apartment and not a hotel.
Stayed 2 nights in Apr 2019
Response from Flex stay Inn Shin Urayasu on 2019/5/8
Thank you for staying at FLEXSTAY INN Shin Urayasu. We appreciate you taking the time to write to us.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We sincerely appreciate your warm remarks and hope to see you at our hotel again in the future.We sincerely hope to welcome you again at our hotel.

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Brodie

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for 1-week
Staff were very friendly (as usual in Japan). Bed was rock hard. It really is not necessary to have a bed that hard. Even a tatami on the floor would be softer. The distance from the Shin-Urayasu station is a little bit far when you have luggage. I think if the beds can be overhauled to a comfortable level of softness, it would be good. I stayed for 7 days. Despite the staff being excellent, I would not stay again, unfortunately. Pros include: - Major shopping centre with many food choices - Kitchen (maybe not in all rooms) which included one hot stove. - Washing machine in room (dryers down in foyer), which is a very good amenity. - Proximity may suit many people who have to work in Tokyo for a while. Keiyou (京葉, or けいよう) train line goes directly to Tokyo Station. - Room size is actually not too bad compared to many cheaper hotels in the Tokyo vicinity. The desk size was adequate also. - Bathroom slightly larger than usual for cheap hotel.
Stayed 7 nights in Dec 2018
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2018/12/26
Dear Valued Guest, Thank you for staying at HOTEL FLEXSTAYINN SHINURAYASU, and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the urayasu area in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely, HOTEL FLEXSTAYINN SHINURAYASU

8/10 Good

Kacie, Misawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
My first impression wasn’t great because of the bed and bathroom but it wasn’t as bad as I expected. The bed was just big enough to fit my husband and I somewhat comfortably. The AC was amazing! Also, the bed was comfy along with the comforter and pillows. The shower wasn’t that bad either just don’t expect to shower together. Overall, it was a good price for a good stay.
Stayed 2 nights in Sep 2018
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2018/9/26
Dear Guest, Thank you for staying at FLEXSTAYINN SHINURAYASU, and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the URAYASUarea in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely, FLEXSTAYINN SHINURAYASU

8/10 Good

Pao-Pao, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable and value for money. A bit too. Far from the train station. But to only found out the bus stop is just few min walk. Need more of the transportation information. Could have saved taxi fare.
Stayed 1 night in Sep 2018
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2018/9/26
Dear Guest, Thank you for staying at FLEXSTAY INN Shinurayasu, and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to theURAYASUarea in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely,FLEXSTAY INN Shinurayasu

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2018/7/31
Thank you for staying at FLEXSTAY INN SHINURAYASU. We sincerely hope to welcome you again at our hotel.

2/10 Terrible

Verified traveler

Disliked: Room comfort
Okay
The bed is far too hard. I stayed there 4days I could not get one good nite sleep. Elevator always smells like smoke and people on the fourth floor were smoking.
Stayed 4 nights in Apr 2018
Response from Go Ukibe, Manager, FLEXSTAY INN Shin Urayasu on 2018/4/14
Dear Guest, Thank you very much for choosing FLEXSTAY INN Shin Urayasu. We appreciate you taking the time to write to us. Please accept my apologies for the fact that we came short in meeting your expectations, despite you chose our hotel among many others for your stay. Unfortunately it is quite difficult for us to modify the fixtures and environments immediately, however the comments you have kindly written have been already shared with everyone to provide our guests more satisfactory stay. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. We would be sincerely grateful if you would grant us another chance to have you as our guest in the future. Sincerely, Go Ukibe, Manager, FLEXSTAY INN Shin Urayasu

6/10 Okay

sandy, los angeles, ca

Liked: Cleanliness
Disney shuttle available
Very clean, but as expected for a Japanese hotel, rooms are compact. My husband and I are not very tall people so the size of the bathroom and living space did not bother us. There is a shuttle in the morning to take you to the train/subway station, which is the same drop off for Disney. Keep in mind this hotel is the last pick up location, so keep in mind you will squeeze into the bus. They do everything they can to not leave behind anyone. Although there is a shuttle to Disney, there is not a shuttle to take you back. It’s walkable, unfortunately it was so cold and we were too exhausted that we took a taxi back, it cost about $13 US dollars. Hotel employee speaks limited English, but they have signs in English to help with your needs. There is a 7-11 less than 2 minutes away, which is great for a breakfast (buns) and lunches (onigiri or gyudon). I would stay again if I couldn’t get a room closer to Disney.
Stayed 2 nights in Feb 2018
Response from FLEXSTAY INN SHINURAYASU Front Desk on 2018/3/13
Dear Guest, Thank you for staying at FLEXSTAY INN SHINURAYASU , and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the(city name)area in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely, FLEXSTAY INN SHINURAYASU Front Desk

8/10 Good

maree, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with easy access to city transport
Close to Disney and Trams/trains, buses. Staff helpful, amenities tidy.
Stayed 3 nights in Dec 2017
Response from FLEXSTAY INN Shin-Urayasu on 2018/1/3
Dear Guest, Thank you very much for staying at "FLEXSTAY INN Shin-Urayasu". Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, FLEXSTAY INN Shin-Urayasu

6/10 Okay

Verified traveler

Place was not close to public transport at all, expect the bus. Was about a 10-15min walk to nearest train station. Believed to be close to Disney but was not. However, if going for work or other type of stay where a partial kitchen and laundry is needed, this place includes those amenities. Also, in very quiet location.
Stayed 2 nights in Oct 2017
Response from FLEXSTAY INN SHINURAYASU, Front Staff on 2017/10/21
Dear Guest, Thank you very much for staying at FLEXSTAY INN SHINURAYASU and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the Shin-Urayasu area in the future, we sincerely hope that you will consider our hotel for your stay. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I got the room for two adults to and it had one bed that barely fit one adult. I was under the impression they’d be two beds like in the pictures.
Stayed 2 nights in Oct 2017
Thank you very much for staying at FLEXSTAY INN SHINURAYASU. Our hotel have three types of room, ①Twin room(2 single beds) ②Semi-double room(1 semi-double bed) ③Single room(1 single bed). We are afraid but we have only one room of "Twin room". We sincerely apologize for having caused any confusion. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. Thank you. Sincerely, FLEXSTAY INN Shin-Urayasu, Front Staff

6/10 Okay

J, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Close to Disneyland
Close to Disneyland. Ok room but needs refurbishment. Staff at check in were helpful
Stayed 1 night in Oct 2017
Response from FLEXSTAY INN SHINURAYASU on 2017/10/17
Thank you for staying at FLEXSTAY INN SHINURAYASU. We appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. We are so excited to serve you again in the future. Thank you. FLEXSTAY INN Shin-Urayasu / Front Staff

10/10 Excellent

Victor O

Liked: Staff & service
Disliked: Room comfort
Great location if you are planning visiting Disney. The personnel was very good and friendly.
Stayed 6 nights in Jun 2017
Thank you very much for staying at FLEXSTAY Inn Shinurayasu. We are so glad to hear that you seem to have a good stay at our hotel. Your kind comments are deeply appreciated. We hope to see you again very soon. Sincerely, Nori Hokao, Reception, FLEXSTAY Inn Shinurayasu

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Cheap Hotel Next To Disneyland
This was a great inexpensive way to stay at a hotel that is right next to Tokyo Disneyland and Disney Sea. They have free transportation to the parks. You will have to take the city bus back for about $2. Also is only a 20 min walk if you decided not to wait for the bus. The room was bigger than most Japanese Hotels and included a small kitchen but we just ate at the park. There is a big Hub bar and others that is a 20 min walk or shorter by cab/bus. There is no room service throughout your stay but the room is clean and stocked for when you arrive. I would reccomend this place to future travelers coming from anywhere in the world.
Dear Guest, Thank you very much for sharing your comments regarding your stay at FLEXSTAY INN Shinurayasu. We are very happy to hear that you seem to have a great time during your stay at our hotel. As you say, we have free shuttle bus from our hotel to Tokyo Disney Resort everyday in the morning (8:35/9:30/10:25).Seats cannot be reserved, so please wait in front of the entrance door at that time when you will take the bus. Thank you again for your opinion, and we genuinely hope to have the pleasure to welcome you again at Flexstay Inn Shinurayasu. Sincerely, Nori Hokao Front Staff Flexstay Inn Shinurayasu

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Budget Disney Hotel
Close to Disney, but hard to figure out hotel shuttle as every sign was in Japanese! Friendly staff, my flight got in late and they were very prompt at replying to emails about my concerns for getting in late. (hotel not staffed 24 hrs) Room seemed clean, a little tight but fine for 1 person
Thank you very much for staying at Flexstay Inn Shinurayasu. We are very grateful for your kind comments. Every staff at our hotel will continue to strive to provide the best service for our guests. We hope we can serve you again at our hotel in the near future. Thank you. Flexstay Inn Shinurayasu

6/10 Okay

Cin, Honolulu

Liked: Staff & service
Good location. Close to transportation.
Good location. Bus stop was close to the hotel and it was easy to get to Disneyland. The room was simple, clean and functional. Listen to the other reviews the beds were really hard.
Response from Flexstay Inn Shinurayasu on 2017/1/28
Thank you very much for staying at "Flexstay Inn Shinurayasu". We hope you have a good time during your stay. We sincerely hope to welcome you again at our hotel. Thank you.

6/10 Okay

Verified traveler

Response from General Manager on 2016/12/30
この度はフレックステイイン新浦安にご宿泊いただきまして誠にありがとうございます。また近くへお越しの際には是非当館をご利用くださいませ。お客様のまたのご来館を心よりお待ち申し上げております。 フレックステイイン新浦安/フロント

8/10 Good

Kiershta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small but cozy. There is no housekeeping service. And wifi is only in the lobby. About a 25-30 minute walk from Disney property.
Response from General Manager on 2016/12/20
Thank you very much for staying at "Flexstay Inn Shinurayasu". We hope you have a good time during your stay in Japan. As you say, we don't have housekeeping service, but changing towels and sheets are free. We have free shuttle bus from the hotel to Tokyo Disney Resort for three time (8:35/9:30/10:25). Thank you very much for your comments, and we hope to see you again. Flexstay Inn Shinurayasu

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downside there's no wifi, upside of the stay is that the staff is very friendly!
Response from General Manager on 2016/12/22
Thank you very much for staying at "Flexstay Inn Shinurayasu". We hope you have a good time during your stay in Japan. We have rental service of Wi-Fi router now. Please feel free to ask the staff next time. Thank you very much for your kind comments, and we hope to see you again in the near future. Flexstay Inn Shinurayasu

10/10 Excellent

Rowena, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm accomodatio
Hotel staff were accomodating and warm.
Response from General Manager on 2016/12/20
Thank you very much for staying at "Flexstay Inn Shinurayasu". We are happy to hear that you seem to have good time during your stay. Thank you for your kind comments and we hope to see you again in the near future. Flexstay Inn Shinurayasu

8/10 Good

Edward, Hirosaki, Japan

Liked: Cleanliness, staff & service, room comfort
Convenient Place to Stay when Visiting Disneyland
Just a short bus ride from Tokyo Disneyland, the Flexstay was convenient for spending a few days with Mickey Mouse. The shuttle bus to and from the park was amazingly convenient and made this an excellent choice to say. The facilities are getting old but are well-kept and very clean; you can just feel that the building has been there a while. Overall, it's a great place to stay for a family in the area of Disneyland or nearby events.
Response from General Manager on 2016/12/20
Thank you very much for staying at "Flexstay Inn Shinurayasu". We are glad to hear that you seem to have great time during your stay in Japan. Thank you very much for you valuable comments, and we hope to see you again very soon. Flexstay Inn Shinurayasu

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Response from General Manager on 2016/12/22
この度はフレックステイイン新浦安にご宿泊頂きまして誠にありがとうございます。また近くへご用の際には是非フレックステイイン新浦安をご利用下さいませ。お客様のまたのご利用をお待ちしております。 フレックステイイン新浦安/フロント