Bar (on property)

Reviews of Cerulean Tower Tokyu Hotel

5 out of 5
Cerulean Tower Tokyu Hotel
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to

Reviews

9.4

Exceptional

Rating 10 - Excellent. 835 out of 1083 reviews" "
Rating 8 - Good. 161 out of 1083 reviews" "
Rating 6 - Okay. 46 out of 1083 reviews" "
Rating 4 - Poor. 27 out of 1083 reviews" "
Rating 2 - Terrible. 14 out of 1083 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. No better location. The staff was exceptional. This mother and daughter from California could not have asked for anything better. Five stars!
Stayed 6 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very delighted to hear that you had an excellent experience with your daughter and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us based on our hotel. Thank you for complementing on our location. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Marijus

Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Jason, Los Gatos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the place to stay in Shibuya. Just all around great.
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel as “it is the place to stay in Shibuya”. This is a very rewarding complement and we would like to relay this to our staff.We are very looking forward to welcoming you again on your next visiting to Tokyo.

6/10 Okay

Kristin

Traveled with partner, Traveled with family
Disliked: Cleanliness
The location of this property was great, train stations, restaurants and bars. The room itself was quite dated and the cleanliness of the bathroom was not great. We found items left behind likely from previous guests. Great hotel, if you can book with a good deal.
Stayed 2 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/26
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

4/10 Poor

Irwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old hotel that needs to be updated badly. The lobby in the rooms are pretty terrible. It’s a very very western style hotel that has not been upgraded to Japanese standards. There are definitely the worst hotel of our trip.
Stayed 1 night in Mar 2024
Response from Customer Relation Manager on 2024/4/26
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Jiang

Stayed 4 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

lluis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/26
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Lynette

Liked: Staff & service, property conditions & facilities
Amazing service with dedicated staff
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/26
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our service is “Amazing service with dedicated staff.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 Excellent

Cyndi, Carlbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved or stay. We stayed 15 days.
Stayed 15 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/25
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel for such a long stay and also for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Henrietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big enough for I and my 2 sisters. Love all the extra amenities that the room had to offer. Love the executive lounge, tea ceremonies and happy hour. The gym, pool and sauna was great. The restaurants were good and loved the Japanese breakfast. The staff were courteous, helpful, friendly, and available if you needed anything. By far, the best hotel I've ever stayed in. The location was perfect. I will definitely stay again and recommend it to everyone.
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/25
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our staff services, executive lounge, fitness club and the restaurants. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome your family back on your next visit to Tokyo.

6/10 Okay

William

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Carmelo used to be excellent for breakfast but the quality of service has declined.
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/24
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted that you enjoyed our breakfast service. However, we sincerely apologize that you felt that the quality of our service was low. Based on your opinion, we will try our best to improve the best service for our guests. Again, thank you very much for your valuable feedback. We are looking forward to your next visit.

10/10 Excellent

Tyler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
What a great stay. The hotel is extremely well located to Shibuya Crossing and all transportation. It's also quite. The staff we excellent there and very helpful. The hotel is very nice and all the amenities were very good. The hotel bar at the top was so nice. Very vibes to the Park Hyatt without the price. I would definitely stay there again returning to Tokyo.
Stayed 4 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/24
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our location, staff, amenities and the hotel bar at the top. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome you back on your next visit to Tokyo.

10/10 Excellent

Nicholas, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Club Lounge access rooms! For not much more money, you get food and beverage covered all day and the quality of both is excellent.
Stayed 1 night in Apr 2024
Response from Customer Relation Manager on 2024/4/24
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are incredibly grateful that you have highly evaluated us. Also, we are very happy to hear your compliments about the Executive Lounge access rooms. We will continue to make an effort to improve the quality. Again, thank you very much for your valuable feedback. We are looking forward to welcoming you again.

10/10 Excellent

Kristen, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel twice during a recent trip to Japan, at the beginning and end of my trip. I’d originally booked a different hotel for the second stay in Tokyo, and decided to return to Cerulean Tower. It is centrally located, a 5-minute walk from Shibuya Station, which made it very easy to get to around. The hotel itself is beautiful, with a welcoming and helpful staff. The rooms are large, as are the bathrooms, which are well-stocked with amenities. Both of the rooms I stayed in had great city views, one of which included Mt. Fuji, which I was lucky enough to see on a semi-clear day. It is also one of the stops for the limousine bus to both Narita and Haneda, which made airport transportation seamless. I will return to the Cerulean Tower on my next trip to Tokyo.
Stayed 1 night in Apr 2024
Response from Customer Relation Manager on 2024/4/23
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel twice. May we express our gratitude for writing a review about your stay with us. We are delighted to hear your compliments about the location, rooms, staff and scenery from our rooms. Your feedback would encourage our staff. Also, you are very lucky that you were able to see Mt.Fuji! You can see many famous landmarks from our rooms, so if you are able to stay with us again, please try to find other places. We will continue our effort to provide the best service for our guests. Again, thank you so much for your valuable feedback. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Yip Wing Cheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/22
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/22
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Ronn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my favorite hotel in Tokyo. Concierge service is excellent too.
Stayed 2 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/18
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our hotel is “Always my favorite hotel in Tokyo.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you so much for “amazingly” praising us! We are very looking forward to welcoming you again on your next visiting to Tokyo. Once again, thank you so much for staying with us.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/18
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our location. Yes, we are pretty close from Shibuya station. The station is under construction so it may feel a little longer. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

carolina

Traveled with family
Liked: Amenities, property conditions & facilities
Staff are very very kind and helpful - thank you very much
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/18
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our staff. This is a great motivation for our staff! We would definitely like to relay this to them. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/16
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Doreen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/15
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow is all I can say! Great location as well
Stayed 7 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/15
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel with complements like “wow is all I can say!”. This is a very breathtaking complement for us too! We would definitely like to share this with our staff. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 7 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/15
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very proximate to Shibuya shopping district and train station. Great launch point for your Tokyo adventures. Wish the hotel had some casual dining options, but not expected for a nice hotel.
Stayed 7 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/15
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel and the neighboring areas. If you are interested in a more casual dining, we would like to recommend our group hotel called "Shibuya Stream Hotel" which has a more casual feeling to it. Thank you very much for staying with us.

10/10 Excellent

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accommodating, clean and in a great area. Loves everything!
Stayed 1 night in Mar 2024
Response from Customer Relation Manager on 2024/4/11
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Loves everything!”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Solange

Stayed 2 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Khoi

Stayed 4 nights in Apr 2024
Response from Customer Relation Manager on 2024/5/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Anh, randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Apr 2024
Response from Customer Relation Manager on 2024/4/9
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great overall”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5 star hotel. Staff were very friendly and helpful. Excellent location, a 5 minute walk to shibuya station. Rooms were very clean. Beds were little small for a family of four, but we pushed both beds together and managed. Very nice hotel, highly recommend!
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on 2024/4/9
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay with us. Thank you very much for complementing staff, location our rooms!Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.

10/10 Excellent

Tham Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Love that the airport limousine stops at this hotel. Rooms are spacious for Shibuya standard.
Stayed 5 nights in Dec 2023
Response from Customer Relation Manager on 2024/4/6
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing limousine bus and our rooms! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Brian

Stayed 6 nights in Mar 2024
Response from Customer Relation Manager on 2024/4/25
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Jackie, Valencia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the location of this hotel as well as the hotel itself. Our rooms were very modern, roomy and nice. We also appreciated free drinks in the fridge with sodas as well as some Japanese tea drinks with beer. We’d definitely recommend to our family and friends!
Stayed 5 nights in Mar 2024
Response from Customer Relation Manager on 2024/4/4
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing our rooms! Yes, we will be in the process of renovating our rooms so we do appreciate feedback on the “new” rooms. Also the power of word of mouth is the best advertisement so we are really grateful if you can please recommend us to your family and friends! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Could not fault the hotel. Area around Shibuya is under construction so access to JR station was a bit more convoluted. Views from higher floors are superb and breakfast from 35th floor restaurant was a delight. Staff were as good as it gets - very kind and proactive without being fussy. Bathroom spacious and well finished in granite, and the separate walk-in wardrobe/storage area was appreciated. Treat yourself - you only live once.
Stayed 2 nights in Mar 2024
Response from Customer Relation Manager on 2024/4/1
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay on Executive floor rooms. Thank you very much for complementing view, breakfast at the Executive lounge, our staff and facilities!Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Jynelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/29
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Dawn, Toronto

Traveled with family
Liked: Amenities
Beautiful hotel, excellent rooms with spectacular views. Staff are helpful and efficient, the executive floor amenities were great, including in particular the executive lounge.
Stayed 1 night in Mar 2024
Response from Customer Relation Manager on 2024/3/26
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay on Executive floor rooms. Thank you very much for complementing our hotel, staff and amenities!Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Naoko the concierge is aways amazing, knowledgeable, friendly and professional, she alway goes the extra mile to make your stay more enjoyable
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/26
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our concierge staff! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/26
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great location!!”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient area. Hotel very well maintained. Staff very helpfull. Will plan to return on next trip.
Stayed 10 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/26
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our location, hotel and staff! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alaba

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/23
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Dawn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, amazing views, very clean. Stayed on executive floor - lounge was very nice, also amazing views, good food and nice atmosphere. Close to subway. Area is very busy with lots of construction.
Stayed 2 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/20
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you for the various compliments. We do think that a lot of customers would find this useful. Thank you for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Albert, Hercules

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay. All of the staff were beyond wonderful and super helpful. The area is central, only a few minutes walk to the subway or the JR lines.
Stayed 8 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/19
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. How can we thank you “all of the staff were beyond wonderful and super helpful”. This gives us great power and motivation to keep this up! Thank you for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Asad, Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/19
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is professional and accomdodating. The property is luxurious and itself defines a phenomenal experience in Japan.
Stayed 11 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/17
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are very proud be complemented as an “The staff is professional and accommodating. The property is luxurious and itself defines a phenomenal experience in Japan.” We will share your compliments with our staff and would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Kun Lok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/15
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Shi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the hub of Shibuya, plenty shops around. Hotel staff provided amazing service throughout and the housekeeping is too notch. Worth the money we spent
Stayed 3 nights in Mar 2024
Response from Customer Relation Manager on 2024/3/17
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our hotel, staff and services! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Frankie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clea, staff were friendly and the view from the room was great! That being said - the location isn't the best since it is across a major street from the core part of Shibuya and requires a good 10 minute walk to get to the core area. Other than that, we enjoyed our stay.
Stayed 5 nights in Oct 2023
Response from Customer Relation Manager on 2024/3/13
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our hotel, staff and views! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with all the amenities we wanted and extra thoughtful touches that made the stay even better.
Stayed 5 nights in Feb 2024
Response from Customer Relation Manager on 2024/3/13
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are very proud be complemented as an “This is a beautiful hotel with all the amenities we wanted”. We will share your compliments with our staff and would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.