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Reviews of Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 834 out of 1350 reviews" "
Rating 8 - Good. 346 out of 1350 reviews" "
Rating 6 - Okay. 96 out of 1350 reviews" "
Rating 4 - Poor. 50 out of 1350 reviews" "
Rating 2 - Terrible. 24 out of 1350 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, staff & service
It was fine however compared to other hotels for lesser cost I didn’t think it was worth the money
Stayed 1 night in May 2024

10/10 Excellent

Tong Hei Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Yuke

Disliked: Cleanliness, property conditions & facilities
Room full of smoke smell
Stayed 2 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/20
Dear Yuke,Thank you for taking the time to share your feedback.We are sorry for the issues you experienced with the smell of the room. Please rest assured that your concerns will be shared with the appropriate departments. We look forward to welcoming you back again on your next visit to Tokyo.

10/10 Excellent

Kwild

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and the food and staff were amazing
Stayed 4 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/20
Dear Kwild,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to everything. The staff has excellent customer service.
Stayed 5 nights in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2024

10/10 Excellent

Jiamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was about 5 mins walk to shinjuku station (if you get the right exit, took me a while to find the hotel when I first arrived). Area was in the quiet area of Shinjuku but easily accessible to convenience stores, food, shopping, drug stores etc. Do check out the Shinjuku part which has a hugee play area if you have children. Room was very big and spacious. Loved it. Staffs were polite and fluent in English. There is the Airport Limo pickup/drop off at the hotel, if timing is too early, there is a pickup at Shinjuku Bus terminal too, very convenient. From Hotel to Narita airport is less than 90 mins.
Stayed 3 nights in May 2024

10/10 Excellent

albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good size room
Stayed 5 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear albert,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

10/10 Excellent

Ihab

Beautiful hotel great service and breakfast
Stayed 1 night in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Ihab,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Conniet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
Stayed 13 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Conniet,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo! We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 Excellent

Velibor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a laundry service and the staff was awesome
Stayed 6 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Velibor,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great first class hotel; good buffet breakfast
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Gary,Thank you for taking the time to share your positive feedback. It's wonderful to hear you enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station Excellent service
Stayed 7 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear John,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Glorimar

Traveled with family
Liked: Amenities
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
Stayed 5 nights in May 2024

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
Stayed 6 nights in Mar 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Kenneth,Thank you for taking the time to share such a wonderful feedback! It is always our pleasure to host your stay, and we hope to welcome you back again very soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. (King room in Main Tower) Devoted and professional staff.
Stayed 3 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Carrie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms of Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
Stayed 11 nights in May 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and highly motivated to provide exceptional service and care. In addition the hotel room was superb. I was very happy with my stay and would definitely return.
Stayed 4 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Vincent,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Fung Yee Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent of all
Stayed 6 nights in Apr 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Salman

Traveled with group
Liked: Cleanliness, staff & service
Hotel looked good from outside. The rooms were sparsely decorated. Bed mattresses were too hard / stiff. Washroom counters were melamine / synthetic material. We requested 30 minutes extension in our checkout, which the front desk staff didn’t allow. I then talked to hotel manager and he said we can extend checkout by 30 minutes only if we pay them 11,500 yen more. This is the first time I ever came across such poor customer service in a 4 star hotel. We will definitely not stay in this hotel again.
Stayed 2 nights in May 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Salman,Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments. We sincerely hope we’ll have another opportunity to exceed your expectations in the future.

10/10 Excellent

Yang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, nice room size
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Yang,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

6/10 Okay

Shelly

Stayed 1 night in Apr 2024

6/10 Okay

Miriam, Laguna Woods

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
Stayed 13 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Miriam,Thank you for taking the time to share your feedback.We appreciate your feedack regarding decaf coffee and will consider your suggestion for the future improvements. We hope to host you again for an even more personalized guest experience.

10/10 Excellent

Shan

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Shan,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
Stayed 4 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Marie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location, the service, and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Shital

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel nestled in the heart of Shinjuku. I highly recommend this hotel, splurge a little and get that grand premium stay. Totally worth it.
Stayed 2 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Shital,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Janice, Millbrae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

JORGE

Stayed 6 nights in Apr 2024

10/10 Excellent

Rishabh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, close to SHINJUKU station, friendly and super helpful staff. Thank you so much!
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Rishabh,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

4/10 Poor

Delaram

Liked: Cleanliness, staff & service, property conditions & facilities
Mother was injured and asked to use the lounge on the top floor after check out while we waited for our train. (There are no couches in the lobby - just stiff dining chairs.) The staff refused, and informed us the lounge was for guests only. Meanwhile, no one informed us of the lounge during our multiple night stay. This kind of nickel and diming in a luxury hotel is extremely disappointing. We will not be returning.
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Delaram,Thank you for taking the time to share your feedback.It's regrettable that your experience with our staff didn't meet the standards.We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 6 nights in Apr 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier Grand room is great and worth it!
Stayed 5 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Benjamin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed our Premier Grand room! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star for multiple reasons!
Stayed 1 night in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Francesco,Thank you for taking the time to share your positive feedback. We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice quality
Stayed 7 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Paul,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

4/10 Poor

kenia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room I was assigned in big need for renovation , beds very small and hard, cheap linens and dirty carpet, place super busy no personal attention, I ask for room upgrade and they said : yes we already gave you an upgrade but that was not true , room I got was bad. Location of hotel and view from room were great , that was about it. Will not go back
Stayed 1 night in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Kenia,Thank you for taking the time to share your feedback.We regret you felt our accommodations needed updating and will surely share your comments appropriately for the future. We appreciate your constructive feedback and are looking forward to another opportunity to impress you.

10/10 Excellent

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location with walking distance to multiple train stations and to the main areas of Shinjuku. Easy access to shops. Received exceptional service from staff on every encounter. Would definitely recommend this to anyone travelling to Tokyo
Stayed 5 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Jenny,Thank you for taking the time to share your positive feedback. We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

Shaobin

Stayed 5 nights in Apr 2024

6/10 Okay

Pauline

Traveled with partner
Liked: Staff & service
The appearance is good, but we were a little disappointed when I walked into the room. There were dirty spots on the carpet, and some stains on the sheets that had not been washed off. I would rate it below the 4 star.
Stayed 4 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Pauline,Thank you for taking the time to share this review. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our cleanliness with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even ore positive experience with you soon.

10/10 Excellent

Charmaine Bernadette Tabieros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bell service for luggage, pleasant employees
Stayed 1 night in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Charmaine Bernadette Tabieros,Thank you for taking the time to share your feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities
The facilities are good not great. Service in restaurants is very good. Front desk ok. Location and convenience is very good. The main tower has more modern rooms - south tower rooms look 25 yrs old. All in all - fine - nothing overly special
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Mark, Thank you for taking the time to share your feedback.We are extremely happy that you were satisfied with our prime location and the service at Keio Plaza Hotel Tokyo! On the other hand, we regret you felt our accommodations needed updating and will surely share your comments appropriately for the future. We look forward to welcoming you again on your next visit.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Big hotel in a good location. Nice enough both nothing special. My 26 yr old daughter was escorted out of a bar while waiting for her parents because she looked young. Place is nothing special. Front desk people have difficulty with folks who speak english only.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A class A hotel. Our stay was wonderful!
Stayed 7 nights in Apr 2024

8/10 Good

Lawrence

Great location. Good service. Clean. However, hotel room needs to be renovate( I stayed in south wing deluxe twin room. Room amenities not as good as before
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Lawrence,Thank you for taking the time to share your feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! That said, we have also taken note of your additional comments and we regret not meeting all of your expectations. We will share your feedback appropriately as we strive to improve our guest's experience. We look forward to seeing you again soon.

10/10 Excellent

Jansine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay when you’re heading back home because the airport limousine departs from the hotel and makes it super convenient to get to the airport without worrying about your luggages. Room was spacious and clean, but wish they update their bathroom.
Stayed 4 nights in Apr 2024

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a great place to stay. Close to every where and away from the crowds
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good staff was excellent. Close to train station and restaurants.
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Michael,Thank you for taking the time to share your positive feedback. We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

yin kei

Stayed 6 nights in Apr 2024

10/10 Excellent

Negin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. nice and clean, helpful and friendly staff.
Stayed 3 nights in Apr 2024
Response from Keio Plaza Hotel Tokyo on 2024/5/17
Dear Negin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

6/10 Okay

layne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024