Family House | Terrace/patio

Reviews of Tiona Palms Holiday Park

2 out of 5
Tiona Palms Holiday Park
4451 The Lakes Way, Tiona, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 71 reviews" "
Rating 8 - Good. 18 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tiona Holiday Park is beautifully situated, nature abounds. The accommodation was simple, but clean and comfortable and we enjoyed sitting on the cabin deck in the evenings. The staff were friendly and helpful and the booking communication was exceptional.
Stayed 2 nights in Apr 2024
Response from Vic on 2024/4/11
Hi Fiona, Thank you for your wonderful review. Absolutely natures abounds in this park, it is just to serene & relaxing with our direct access to the beach & lake. We look forward to welcoming back to Tiona in the future..Thx Team Tiona

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay with TONIA
Stayed 2 nights in Mar 2024
Response from Vic on 2024/4/11
Hi Melanie, Always a pleasure to welcome you back to Tiona. Thx for the great review..We will see you back soon..

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming here, and highly recommend this place to everyone.
Response from Team Tiona on 2024/3/19
We glad you enjoyed your stay, look forward to seeing you next time

10/10 Excellent

Hailey

Stayed 5 nights in Feb 2024
Response from Vic on 2024/4/11
Hi Hailey...Thx si much for your wonderful review score, 7 would love to welcome you back to Tiona to enjoy another relaxing get away...Thx Team Tiona

8/10 Good

Alice

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a cabin on the beach side. Direct access to Seven Mile Beach, best waves for boogie boarding and so much fun (for kids and adults) catching pipis on the beach!
Stayed 1 night in Jan 2024
Response from Team Tiona on 2024/3/5
Thanks Alice we are glad you enjoyed your stay and hope to see you again soon :-)

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vic on 2024/2/29
Hi Corina, Thank you for your wonderful review. We can't wait for you return to our amazing park..Thx Team Tiona

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Christine on 2024/2/9
We are so pleased you had such a great stay with us at our unique location. Right in the middle of the lake and beach surrounded by gorgeous rainforest. We hope to see you again soon!Thanks, Tiona

6/10 Okay

ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the lake house which was old but clearly effort wasn’t made to make it inviting and it was clean with lovely bedding etc.. has everything we needed but the downstairs did feel a bit earie
Stayed 1 night in Jan 2024
Response from Vic on 2024/2/4
Hi Ruth, All feedback to us here at Tiona is very important. The Lake house is work in progress for us & usually very popular with guests. We are a large park with a wedding venue as well. Usually our wedding parties book the lake house as it can accommodate 8 guests very comfortably & their feedback is usually very positive. It has a large family kitchen setup which is very spacious & 2 x king beds & 4 x singles. No it is not brand new, but we are upgrading it this year we just need an opportunity to do that, with it generally being booked out all the time it makes that tricky. Thx Team Tiona

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location to explore all the local beaches and lakes from. Ideal if you want to explore all that the area has to offer, and need a variety of camping/cabin options. Highly recommended, and thanks to all the friendly staff too. We hope to see you again soon.
Stayed 6 nights in Jan 2024
Response from Vic on 2024/1/22
Hi Ben, Nestled between the lake & the beach we are very lucky to be located in such beauty. We look forward to welcoming you all back for your next visit. Thx Team Tiona

10/10 Excellent

Melissa

Stayed 2 nights in Jan 2024
Response from Vic on 2024/1/22
Hi Melissa, Thank you so much for your wonderful review score. We have had such a big season this year & getting to meet & welcome all of our amazing guests that appreciate the wonderful spot we are located in. With the Pavilion Events centre the added bonus with our " live entertainment " every Sunday afternoon on the lake watching our amazing sunsets. We look forward to your next visit..Thx Team Tiona

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Vic Team Tiona on 2024/1/22
Hi Michelle, Thx for the review. All feedback to us is very important & take it all on board.

10/10 Excellent

ROBYN

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay.
Stayed 1 night in Nov 2023
Response from Christine on 2023/11/18
We are so happy you were happy with our park. We really are blessed to be located in such a beautiful spot with morning swims on the beach and stunning sunsets over the lake. We hope to see you again! - Team Tiona

10/10 Excellent

lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay and I was impressed by the work they have put in to update the property. The cabin was so clean and the little cafe they have opened has great juices. Love the proximity to the beach and the lovely pool area. There are so many other beautiful beaches to see not more than a 30 minute drive or less too. The staff are very helpful and welcoming. I will definitely be returning for another blissful stay
Stayed 3 nights in Nov 2023
Response from Christine on 2023/11/10
Hi Lisa, we are so pleased you had a wonderful stay for your second time here. You are so right, we are based in such a beautiful area with so many beaches and lakes so close to us that are suitable for all ages and swimmer types. Thank you for noticing all the hard work we have put in to improve our park, this is exactly why we have just won GOLD in the NSW tourism awards. Looking forward to seeing you again. - Christine

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring East coast 1 day stopover in Tiona. Cabin was very basic limited kitchen equipment for meal preparation but was very clean. Is near to several beaches. Overall enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Christine on 2023/11/18
Thank you so much for your review Liz. We have a number of different cabin options with varying cooking facilities, you're very right, our Classic Cabins only have a kitchenette. Our park also features wonderful camp kitchens for those that would like other cooking facilities. We truly are blessed to be located in such a beautiful area with many lakes and beaches suitable for the keenest of swimmers to the tamest paddlers. - Team Tiona

10/10 Excellent

Marie

Stayed 2 nights in Oct 2023
Response from Christine on 2023/11/18
Thank you for the 10 out of 10 review! We feel the same way about our beautiful park, watching the sunrise over the beach and set over the lake all within a few minute walk of each other. What a dream. We presume this is why we recently won Gold in the NSW Tourism awards for the best Caravan and Holiday Park! Thanks, Team Tiona!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, clean, tide and comfortable cabin
Stayed 1 night in Oct 2023
Response from Vic on 2023/10/28
Hi Joanne, Thx for taking the time to give us such a wonderful review. Wonderful to meet your family & we look forward to your next visit..Thx Team Tiona

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vic on 2023/10/22
Hi, Thx for the great score on the review page. We are so glad that you enjoyed your stay with us..We would love to see you back in the future..Thx Team Tiona

4/10 Poor

Cathy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a cabin which was situated right on the road. It was incredibly noisy , difficult to get sleep and made us nervous being situated so close to the roads edge. The property was clean and tidy otherwise.
Stayed 1 night in Oct 2023
Response from Vic on 2023/10/22
Hi Cathy, Thx for taking the time to do a review of our beautiful park. We are sorry that you didn't enjoy your stay with us. I did notice that when you made your booking, these were the only options left as we are usually booked very heavily this time of year, being a popular destination in the Great Lakes area. We hope that you will consider staying with us again in the future & if you book direct with a booking in advance I am sure we can allocate you a cabin closer to your needs..Thx Team Tiona

10/10 Excellent

Kate

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having our dogs with us and a huge lead free beach. Very clean, friendly and enjoyable. Would highly recommend. Perfect for unwinding and nature.
Stayed 2 nights in Oct 2023
Response from Vic on 2023/10/6
Hi Kate, It was lovely to meet you & your fur baby..Thx for the great feedback..Look forward to your next visit..Thx Team Tiona

10/10 Excellent

Rodney

Stayed 1 night in Jun 2023
Response from Tim on 2023/6/23
Hi Rodney, Thank you for your time to review Tiona Holiday Park. We are pleased to hear that you have enjoyed your time with us and all that we have to offer. We look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Anjana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a perfect getaway spot, look no further than Tiona in Forster! This destination offers a top-notch facility and pristine cleanliness that will make your stay unforgettable. One of the highlights of our stay was their live band on Sundays that you could enjoy between 2-5pm. Don’t forget to take chairs or picnic mat with some delights that you can enjoy watching sunset. You steps away from your rooms you’ll have beaches on one side and lake on the other. Whether you want to take a dip in the crystal-clear water or simply lounge on the soft sand, you’ll have access to one if the best beaches in the area. Don’t miss out on this gem in Forster. Happy holidays!
Stayed 2 nights in Jun 2023
Response from Vic on 2023/6/14
Hi Anjana, Thx for taking the time to give us such a great review. We are delighted that you enjoyed your holiday here with us at Tiona, makes us very proud that we can deliver a great experience. We look forward to welcoming you back in the future.

6/10 Okay

Cindy

Liked: Cleanliness, property conditions & facilities
I was kept awake all night with party people in the camping area,
Stayed 2 nights in Apr 2023
Response from Tim on 2023/5/19
Hi Cindy, Thank you for taking the time to review Tiona Holiday Park. We do have weddings at our Palms Pavilion which does have a 11:00PM noise curfew as well as onsite security afterwards to ensure noise is kept at a minimal.Kind Regards, Tiona Holiday Park

4/10 Poor

Danny

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was not in the condition shown in the pictures. We actually didnt see any photos of the Lake House when we made the booking and upon arrival we realised why. The spa didnt work properly between changing it from shower to bath spout. There was a stench of maybe something dead in the walls in the stairwell. There was alot of hair in the bottom bathroom still in the shower recess and hand basin which was almost falling off the wall. Blinds dont work and were broken. Lamps in the main bedroom up the top didnt work. Nice location but not worth the $375 we paid per night for that property.
Stayed 1 night in May 2023
Response from Tim on 2023/5/16
Hi Danny,Thank you for your time to share your feedback.I have just reviewed our photos on Expedia, and other booking channels and can confirm that The Lake House photo's supplied are a true reflection of the property.The blinds are in the process of being replaced with curtains. It's always disappointing to hear that our housekeeping team have not met the standards we desire to uphold and we will use your feedback to continue to a build a strong team. Kind Regards,Tiona Holiday Park

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Tim on 2023/5/30
Hi Andrew, Thank you for the time to review Tiona Holiday Park. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back on your next visit! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Brett, Miranda

Stayed 2 nights in Jan 2023
Response from Tim on 2023/3/11
Hi Brett, Thank you for your time to review Tiona Holiday Park. We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location 😍
Response from Tim on 2023/1/14
Hi Rebecca, Thank you for your time to review Tiona Holiday Park. We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect family holiday
Response from Vic on 2023/1/7
Hi Liz, Thx for the wonderful review, we are delighted you enjoyed your stay..Look forward to your next return visit...Team Tiona

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning and very convenient location. The units are clean and fresh but could do with more cooking options or at least a new electric frypan ... Vicki who was the staff member at checkin was tired and very abrupt but all other staff were exceptional .... The traffic from the main road is very noisy so the level of rest you get is compromised . I would suggest requesting a cottage of the Main Street. Loved the fishing , dining and beach walks 👌
Response from Vic on 2023/1/7
Hi Jane, Thx for your review, we appreciate all feedback, this helps us to continually improve our park & service..My apologies if you thought I was abrupt, you caught me in the office on my own during a busy peak period, it was just in pilot mode..Happy new year..Thx Team Tiona

8/10 Good

Kerri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love that the park was shady, quite, and good amenities. Good sized cabin which was self contained and enough that we needed for our family. Great spot. Love having lake in side, beach on the other!
Response from Vic on 2023/1/1
Hi Kerri, Thank you so much for your amazing review...We are so glad that you enjoyed your holiday with us. We look forward to welcoming you back to the park in the near future, we are becoming the place TO BE....Thx Team Tiona

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach on one side, lake on the other side amongst nature.. Must visit Blueys Beach 10 min drive from Tiona.
Response from Tim on 2022/12/29
Hi Teresa, Thank you for your time to review Tiona Holiday Park. We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tiona Holiday Park#findyourspace

4/10 Poor

DEBBIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Holiday Park is set in National Park with breathtaking beaches and lake beauty. It was clean and staff were friendly BUT our very modest cabin sat next to the main road at the front into Forster and another road in and out of the park on the side of the cabin where the cars exited. IT WAS THE PITS in that respect. In every other way it was great. I was very disappointed.
Stayed 14 nights in Nov 2022
Response from Tim on 2022/12/13
Hi Debbie, I am sorry to hear that your time at Tiona Holiday Park was not what you were after. We appreciate that everyone has individual expectations for their visit, and we encourage all guests that might encounter something they dislike to speak with our reception team who would be more than happy to work with you in solving your problem during your stay. I would like the opportunity to speak with you in resolving the issues regarding your disappointment, please feel free to reach out when you are available. Kind Regards, Tiona Holiday Park #findyourspace

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot
Response from Tiona Team on 2022/12/2
Hi Thomas, Thank you for review, we look forward to welcoming you again in the future.Thanks, Team TIONA

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin is very basic in appearance, but was very clean and had everything you could need. The TV even had perfect reception! The bed was comfy and the shower had excellent water pressure. The pool area has a lovely mix of shady and sunny spots and had a very relaxing vibe. Never have I ever had more simple access to the beach, and could hear the waves from my bed. The beach was simply beautiful and at one end is a walking track to the next beach through the national park. There is a supermarket a short drive away and a lovely little club where I ate my dinner outdoors overlooking the water. Both receptionists at check in and check out were very helpful and friendly. Wifi worked too. Returned home already planning my next stay
Response from Tim on 2022/11/12
Hi Lisa, Thank you for your feedback. We are really pleased to hear that you enjoyed your recent stay and really look forward to welcoming you back on your next trip. Kind Regards, Tim Guest Service Agent TIONA HOLIDAY PARK

10/10 Excellent

Corin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t spend much time but after staying one night, we plan to return.
Stayed 1 night in Jun 2022
Response from General Manager on 2022/10/7
Thanks Corin; we look forward to welcoming you back to Tiona in the future!

10/10 Excellent

Helen

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Attention to detail and fabulous communication. Wonderful park, will definitely be back
Stayed 3 nights in Jun 2022
Response from Vic on 2022/6/16
Hi Helen, Thank you so much for your wonderful review, we are so happy that you enjoyed your break with us here at Tiona. We look forward to welcoming you back in the near future. Thx Team Tiona

6/10 Okay

Rochelle

Traveled with family
Disliked: Cleanliness
Great location for what we needed as we attended a wedding there. The cabin could have definitely been cleaner
Stayed 2 nights in Mar 2022
Response from Vic on 2022/3/30
Hi Rochelle, Thank you for your valued feedback, I will pass this onto our housekeeping manager..we strive to improve where guests have noted any issue's with their stay. We will take this on board & do better. Glad you had a great weekend for the wedding. Thx Team Tiona

10/10 Excellent

Sonja, Bondi Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
George greeted us with a smile and made us feel welcome. Our Beach Cabin was clean and in a great spot. The kitchen / living space was fine for 2 people, but would be too small for a family or 2 couples on a rainy day staying in. We loved watching the sunrise on the beach and the sunset on the lake side. There even was great acoustic music on Sunday evening. Great location for excursions as it is only a short drive into Forster to go shopping, dinner boat tours and great beaches for surfing, snorkeling, hiking. We will come back again for sure!
Stayed 5 nights in Feb 2022
Response from Vic on 2022/3/30
Hi Sonja, Thank you for your wonderful feedback, it is always wonderful that guests enjoyed their stay & our amazing location. We look forward to welcoming you back in the future. Cheers Team Tiona

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Park, with friendly helpful staff in a fantastic location
Stayed 4 nights in Nov 2021
Response from Team Tiona on 2021/12/5
hi Cheryl, thank you for the lovely review and we look forward to your next visit at Tiona

10/10 Excellent

Damien, Wallsend

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location between the beach and the lake. Beautiful bushland surrounds. Only a short drive into Forster and a short stroll to the beach and lake. Cabins are clean and comfortable. Affordable accomodation that's kid friendly.
Stayed 5 nights in Oct 2021
Response from General Manager on 2021/11/5
Hi Damien! We are delighted that you and the family enjoyed your stay at Tiona, and we look forward to welcoming you again soon.

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2021
Response from Tim on 2023/1/19
Hi! We are delighted that you enjoyed your stay at Tiona Holiday Park, we look forward to welcoming you again soon. Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking allocated beside the cabin (1 car), nice and clean. Gas stove and plenty of things to cook with inside the cabin or bbq facilities. Friendly staff. Wifi access. Nice place to get away.
Stayed 2 nights in May 2021
Response from Katy on 2021/5/18
So glad you enjoyed your stay. Tiona

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021
Response from Team Tiona on 2021/5/12
Thankyou!

8/10 Good

Verified traveler

Liked: Amenities
Stayed 2 nights in Apr 2021
Response from Team Tiona on 2021/5/12
Thankyou!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
If I was rating the new management it would be a 10 out of 10. They are absolutely fantastic and the location of Tiona is stunning. You won’t be disappointed. Unfortunately while our first cabin was perfectly located there were some issues (missing curtain on bedroom, water pressure non existent, a little mold in bathroom, couch very worn) after speaking with the amazing office staff we were relocated into a bigger, much nicer place to spend our last few days. We will definitely be back again soon.
Stayed 4 nights in Apr 2021
Response from Team Tiona on 2021/5/12
Thanks for your comments, and appreciate your kind comments regarding our staff and location! We are working our way through refurbishment of our cabins during the quieter months; including replacement of furniture and furnishings and bringing some of our older cabins up to the same standard as our others. We look forward to welcoming you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
May be getting over priced
Great location and decent value but if they want to charge more they need to improve the cabins and grounds.
Stayed 2 nights in Mar 2021
Response from Team Tiona on 2021/5/12
Thanks Paul! Really appreciate your feedback; we are upgrading and refurbishing the cabins and facilities as part of our ongoing commitment to upgrading the park since we took over only 16 months ago. Our pricing reflects the location and running costs, and the fact that we have made substantial improvements since taking over.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location of the property, very quite and full of nature
Stayed 2 nights in Mar 2021
Response from Tim on 2023/1/19
Hi! We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Tim on 2023/1/19
Hi! We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love love Tiona Holiday Park!! Great location and per friendly 👍
Stayed 1 night in Feb 2021
Response from Tim on 2023/1/19
Hi! We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location with roomy cabins and direct beach access on the property
Stayed 3 nights in Jan 2021
Response from Tim on 2023/1/19
Hi! We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Very helpful staff.
Stayed 2 nights in Jan 2021
Response from Tim on 2023/1/19
Hi! We are pleased to hear that you have enjoyed your time with us and we look forward to welcoming you again on your next trip! Kind Regards, Tim Tiona Holiday Park #findyourspace