*We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.However, we know that words and promises without real action are not enough. Therefore, we want to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

Araceli, Thanks for letting us know, the detail has been resolved.

Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

Mr. Cristian, according to our system you did not show up at the hotel, could you give me more information to help you? divisioncuartos@grandhoteltj.com

We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.