Thompson Town Vacation Rentals

"Love the staff and activities. What I didn’t like was where my room was and how much I needed to walk everywhere and no elevator on my building. "

"Jamaica was incredible, but our stay at Bahia Principe in Runaway Bay was disappointing. Check in was very slow, and our room was not properly cleaned. There was dirty underwear under the sink. Our friends were double booked and were asked to leave their room after another couple was checked into it. Their replacement room had double beds instead of a king, and the entire process took from 3:00 PM to about 5:30 PM. Service across the resort moved slowly. Even when you are being helped, staff stop to assist other workers who interrupt. This happened while checking in, booking excursions, getting drinks, and making dinner reservations. The resort app never recognized my reservation, so I could not book dinner and had to wait in long lines at guest services. Room service never answered the phone. We were not told that half the resort was closed due to hurricane repairs. Only four restaurants were open, and most reservation times were unavailable unless you wanted to eat at 9:30 PM. When we arrived for our 9:30 reservation, we were told we were too late to experience the full menu. Both parties in our group were promised complimentary massages by the manager, Amir, but the spa had no record of it and Amir never followed up. Jamaica itself was wonderful and the snorkeling was amazing, but I am not sure I would return to this resort."

"Amazing room, helpful staff, tasteless food, limited pool activities for kids. It's charging hyatt prices for giving 3* experience. I would have gladly accepted the experience if it was 30% lesser to pay."

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"Needs to pay more attention to the clean of the face basins lots of gunk in it"

"The view from the balcony was beautiful. The property is old and unkept. I was afraid to lay on the bed. Bugs everywhere and the shower didn’t drain. Would not recommend."

"Spacious clean air conditioned room. Buffet breakfast was delicious. Friendly and helpful staff. Grounds of the property were clean and perfectly maintained. Free shuttle to the private beach. Ambience at dinner in the evenings was superb 👌. "

"Wonderful place."

"Nice room"