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Reviews of Holiday Inn Express Thomasville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Thomasville, an IHG Hotel
30040 HIGHWAY 43, Thomasville, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 84 reviews" "
Rating 8 - Good. 10 out of 84 reviews" "
Rating 6 - Okay. 5 out of 84 reviews" "
Rating 4 - Poor. 5 out of 84 reviews" "
Rating 2 - Terrible. 10 out of 84 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

yasar nayeem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property Staff was very friendly at front desk and house keeping staff as well Didn’t get a chance to taste breakfast Their business center computer was fast unlike other hotels i have stayed. Overall good experience in a small town
Stayed 1 night in Dec 2023

10/10 Excellent

Corey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Yoshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kaharri

Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD

Stayed 1 night in Dec 2023

6/10 Okay

Ashleigh

Liked: Cleanliness, staff & service, amenities
The hotel was nice but did not have hot water
Stayed 1 night in Dec 2023

8/10 Good

Terry

Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet the staff was very courteous .
Stayed 2 nights in Dec 2023

4/10 Poor

Warren

Disliked: Property conditions & facilities
No hot water upon arrival, couldn't shower until the next morning.
Stayed 1 night in Nov 2023

2/10 Terrible

Dorothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had to cancel our reservations because there was no hot water
Stayed 1 night in Nov 2023

10/10 Excellent

harry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like every things
Stayed 1 night in Nov 2023

6/10 Okay

Kesiah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is beautiful. Could not have asked for a good nights stay, however, they did not hot water from check in to checkout
Stayed 1 night in Nov 2023

2/10 Terrible

Herman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After driving over 10 hours on 10/14/2023, arrived at the property and was told our room had not been cleaned because someone didn't show up that day. Please keep in mind that it was at this time 10pm which meant that room had been dirty the entire day. The person at the front desk referred me to the GM whose only rationale was to go to another hotel down the street. We were unable to stay there and had to pay more at the next hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Caren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Reginald

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. New. I love that they have Doves Soap!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Anthony, Houston

Business traveler
This hotel is over ised and bot well maintained. The toilet made a very loud noise everytime you flushed it.
Stayed 1 night in Oct 2023

10/10 Excellent

shirley

Traveled with family
Liked: Amenities
All around the staff and faculty was awesome
Stayed 2 nights in Oct 2023

6/10 Okay

Hattie

Stayed 1 night in Oct 2023

10/10 Excellent

alain daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Stay
Stayed 1 night in Oct 2023

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
I and several others had to take cold water showers, not enough hot water.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Nick

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is super clean and new. We got the king size suite, which was more than enough room. We brought our dog since Expedia advertised it as pet friendly, but they only allow service dogs. Thankfully, the staff was willing to allow our pup to stay for the price of the “pet policy violation” charge.
Stayed 1 night in Sep 2023

10/10 Excellent

Chaffaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Extremely quiet. Staff was very nice!
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

8/10 Good

Joyce

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Camille

Stayed 2 nights in Aug 2023

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though we were there for family business😢, the rooms were clean and nice. The staff were friendly and helpful. Will be staying there again.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok, but there are a couple of things that would like to address. The first thing I would like to address is the smoking area was next to the front door, which I had to walk by and smell smoke whenever I walked out or walked in the hotel. That was discomforting. The next thing I would like to address, is the attire of the workers in the establishment, a worker was sagging their pants and did not look like they were wearing a uniform but a plain white t-shirt.
Stayed 3 nights in Jul 2023

2/10 Terrible

Melinda

Disliked: Staff & service
NO Pets
Hotels.com said pet friends, and we had stayed here 10 days prior with our schnauzer and saw other people with yorkies got to checkin and they said NO PETS. We could not reason with them and had to go search for another hotel that was pet friendly with no luck. This hotel is NOT pet friendly and this was a horribly ling trip with no where to stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Modern decor. Large rooms and showers.
Stayed 1 night in Jul 2023

10/10 Excellent

TAMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, rooms were very clean, comfortable beds and the breakfast was great
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice place. As a mattet of fact, it's literally the nicest place in Thomasville, and the surrounding area. It's a practically new hotel, but very nice.
Stayed 2 nights in Jun 2023

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Eric

Stayed 1 night in Jun 2023

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia lists this property as pet-friendly. It is NOT - unless your pet is a service animal. Fortunately, we were able to register our Golden Retriever as an Emotional Support Animal, and we brought his certification with us. We did not have to present it at check-in. Unless a property accepts ALL pets, Expedia should not list it as pet-friendly.
Stayed 1 night in Jun 2023

6/10 Okay

William

Stayed 2 nights in Jun 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
New facility that is clean and quiet
Stayed 9 nights in Jun 2023

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful and on great condition. Staff was friendly. Great stay
Stayed 2 nights in May 2023

4/10 Poor

Bill

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Summer

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel but not so nice atmosphere
The hotel, checkin experience and breakfast were all great. A group of guests got in the pool, pooped in the pool and there was toilet paper and cups left everywhere by the pool. Also, the bathroom by the pool had toilet paper and poop all over the toilets. I did tell the front desk and he personally cleaned the bathrooms and locked the pool. He gave it his best effort to help. Then the same group of guests had a “party” with guests that were not staying at the hotel. They took up the entire outdoor area and were smoking weed, cussing, yelling and were drinking excessively. As the night went on 6-7 hours later, the drinkers got in a fight on the hotel premises. The hotel workers permitted this onsite behavior and basically looked the other way while it was going on like there was no way to control the situation. With the non-hotel guests lingering all in the parking lots around guests cars, this is a PROBLEM and will be a problem if this continues.
Stayed 1 night in May 2023

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would do it again!
Great place and good price! Clean and great breakfast.
Stayed 1 night in Apr 2023

4/10 Poor

Roger

Stayed 2 nights in Apr 2023

10/10 Excellent

Tymika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023