Find Hotel with a Concierge in Thermal, CA

"My daughter and I had an excellent experience at your property. Sarah at the front desk was very helpful and helped me with becoming a Hilton Honors member. Omar from the housekeeping staff was also very nice and was able to help me with getting me the towels I requested. He also checked with us daily to see if we needed anything from them. If we ever need a place to stay we will definitely be back, the staff was very accommodating and nice."

"Staff was great. The pool is nice with a stunning view of golf course and mountains. Main entrance is cool with Lucy and Desi vibes. Good value. Needs some TLC in hallways. Bed linens could be better. Overall it’s a good place. Hotels next door are 2x the price."

"I paid $3000 for a jointing rooms. Our view was dead grass. I have been coming here 15 years and they never upgrade. Front desk people are always rude. You will never get a room before 4pm or later. "

"Our villa was nice and clean with a nice view of the pool. "

"Took over 2 hours to check in due to dirty rooms. Shower head was broken after checking in. Pool waiter tried to double tip on bill till I realized and called him out. If you get pool service be sure to ask for an itemized bill before signing your receipt. "

"The staff were absolutely the best!"

"An older property. Kind of average. Don’t think we’ll be back again "

"We stayed in Queens Bedroom with balcony at springs pool tower. The corridor seemed to be dusty, the carpet seem to be old and so was the look of the room espcially the back wall. However, th amenities nd activities outside of the room were engaging."

"Public pool meets Six Flags Hurricane Harbor vibes. This hotel stay was a disappointment to say the least. We checked in on a Monday, and walked into what I would describe as total chaos —long lines, screaming children everywhere, no available chairs poolside. The small pools and lazy river were all so packed that I felt it was unsafe for young children. At one point a child pooped in the lazy river and they had to close the pool! GROSS! We paid $700 a night for a double room, plus another $100 a night for resort fees and parking for what felt like a Holiday Inn. The food was terrible and overpriced, and they weren’t serving off the menu for breakfast. There was a line down the hall to get seated for the buffet, which had very limited breakfast options. The hotel staff, including one of the managers, weren’t friendly —with the exception of two friendly servers. One server told us a horrifying story about how she works 18 hours during the busy season, and the hotel will fire servers if someone doesn’t pay their bill. Days later, this same server never brought us a bill or cleared our dirty plates after over an hour of waiting. Our room had ripped sheets, menstrual blood on the top of the toilet, and stained carpets. The hotel lacked style, but that’s to be expected with a big, Hyatt resort like this one. What bothered me most of all was the poor condition of the pool area —chipping paint and worn patio furniture. My advice? Never book this hotel Friday-Monday!"