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"Old, needs a remodel"

"We had an ocean view. Our room was very clean. The staff was GREAT! The food was amazing. I missed not having the amazing chili they no longer had for the nachos. The pico was excellent! I’m so glad it is still a family friendly environment. I love that they still have games for the kids at the pool several times a day! Also love that they offer fruit such as grapes and strawberries for the afternoon, as it gets hot. Also the free juice water all day! Loews in South Beach is a GREAT place to stay!!"

"Friendy stuff Well organized shuttle buses to airport & cruise terminal. No coffee machine or water in the room. Have to buy water from vending machine."

"From the door man, check in and luggage clerk, everyone was amazing"

"Excellent facility if you need extra space and roomfor extended family. Nice and quiet, no between room noise."

"The room was okay but there were a lot of dust under the bedroom and hair found on the bedsheets. The hotel doesn’t provide water or tea in the room. Beach access is from the pool but chairs and umbrella is not provided by the hotel. There is a $55 charge per day to use the umbrella and chairs. This information was not listed by the hotel in Expedia. Hotel staff is okay. It didn’t feel like 4 star hotel for sure. Food and drinks are on the beach and pricy. Overall, our experience was 3/10 "

"The property was very beautiful. Location was amazing. The restaurants and bars around were fun and good food but the valet parking is ridiculous its very expensive and you have to walk around the corner to get your car and bring your luggage and carry it very inconvenient for such a nice hotel."

"The pool was not heated instead it was extremely cold on a colder day which was not pleasant. Initially we booked because we knew the weather would be kinda cooler and windy so when we seen it was heated we were sold, but since it wasn’t we didn’t stay by the pool long and instead went back to our room with upset kids. "

"Floors were dirty and covered in hair. 5 garbage bags were sitting outside the door in the hallway that hadn’t been picked up. "