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"Great stay "

"Beautiful hotel! Great location! "

"1st time staying at this hotel. The only positive feedback to share is there is friendly staff. The check in process was awful. Rooms were not ready for hours after 4pm, many people trying to check in and rooms were not cleaned/ready on time. Very unorganized and a stressful way to start a vacation. Check in the room, not clean, dirty and not fully ready. Long hair in the bed, bathroom sink not cleaned, etc. Had to go back downstairs for toiletries. The room was old and dirty. Problems with the front door, sliding balcony door, mini fridge had a puddle of water in it, the toilet moved when you sat on it, etc. Very disappointing! Not a good vacation experience. "

"This resort has so much potential to be a 5 star hotel. However, there’s some things that have to be addressed. Housekeeping is shaking. Our coffee area had old coffee drippings on the border. The bathroom was full of hair from previous guest. We stayed on the second floor and you could hear peoples dogs barking. There was a wedding that weekend and the reception went pretty late, music blaring but that’s fine. The issue came after the wedding the wedding party was hanging out in the hallway. Loud, thudding sounds and running back and forth. I was so annoyed. The bell man didn’t speak to us the entire weekend. We didn’t get a parking decal at check in nor instructions on the appropriate place to park. The gate attendant had to tell us when needed the whit rage for the car. Not only that we didn’t get scheduled room service. So at 3 we had to call and ask for it. Heather was so generous to try to make the room service issue right. She’s so kind and very nice. We were at the pool mid day and there were kids in the adults only area. I notified the front desk and they said they would send security. They did not. So the kids continued to annoy the patrons. You could see the frustration from the yelling, splashing and the ball constantly bouncing on their faces as well as ours. The driftwood wings at the bar are the best! Mikey is a fantastic bar tender. The wings by the pool are decent but not worth the price. I was charged $29 for 8 wings. "

"We went when off season so many things were open or open just on weekends - spacious for a family. Musty smell in unit. Plenty of towels and supplies needed. "

"The beds are terrible. Could feel the springs in mattress. Verry uncomfortable"

"Clean rooms but staff was horrible. I asked for a lake view I was looking at tress. "

"Said they accept service dogs but would not accept our Esa dogs !!! We never have problems with that if advertising service dogs allowed ! We were left with no room for night and had to scurry to find something last minute!!! Will never stay there!! The line to check in was a mad house!!!!"

"My family and I stayed at this resort and plan to visit again! The room was extremely clean, spacious with a full kitchen and separate living room overlooking the ocean. The resort had heated indoor pools, lazy river and hot tub that we took advantage of, and the outdoor pool had a large area with lots of loungers. It was perfectly located and the staff were very friendly!"