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Reviews of H10 Big Sur Boutique Hotel

4 out of 5
H10 Big Sur Boutique Hotel
Avenida Juan Carlos I, 28, Los Cristianos, Arona, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 440 reviews" "
Rating 8 - Good. 161 out of 440 reviews" "
Rating 6 - Okay. 19 out of 440 reviews" "
Rating 4 - Poor. 11 out of 440 reviews" "
Rating 2 - Terrible. 2 out of 440 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location. Handy for restaurants and shops. Hotel restaurant serves an interesting and good quality dinner buffet.
Stayed 7 nights in May 2024
Response from Carlos González on 2024/5/16
Dear Kenneth, thank you very much for taking the time to share your opinion about our hotel and our services. We hope to see you again in the near future.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel all round. Great location away from the crowds and the onsite entertainment each night was excellent. Definitely go back
Stayed 9 nights in Apr 2024
Response from Carlos González on 2024/5/16
Dear Amanda, thank you very much for taking the time to share your opinion about our hotel and our services. We hope to see you again in the near future. Best regards,

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H10 Big Sur is an adult only hotel, situated on the sea front at the quiter end of Los Cristianos . Everything about the hotel is to a high standard. All the staff are very friendly and nothing is too much trouble for them to help you. Good variety of foods at meal times, some buffet and others fresh cooked. Has a swimming pool with ample sunbeds, evening entertainment and the back of the hotel leads out to the promanade which is mainly flat. Would recommend booking a seaview room as the mountain view overlooks the road. Enjoyable to be able to sit on the balcony and watch the ferrys coming in and out of the port opposite
Stayed 7 nights in Apr 2024

10/10 Excellent

Marion

Stayed 1 night in Apr 2024

8/10 Good

Thorsteinn

Stayed 1 night in Feb 2024
Response from Carlos González on 2024/3/31
Dear Thorsteinn,Thank you so much for choosing our hotel to spend your holidays. We are looking forward to seeing you soon.Take care

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good. Weather was a bit hot but I suppose we shouldn’t complain
Stayed 7 nights in Jan 2024
Response from Iván Palma. Reception. on 2024/1/18
Dear customer,We are glad to know that you have enjoyed your stay with us.Hope to see you again :).

8/10 Good

Mark Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. We would return
Hotel was really nice. Staff were amazing. Lot of older people in the hotel which was fine. Couple of the parts of the hotel could do with some TLC such as handles and paintwork around communal areas and toilets where there was dirt from use and marks. Breakfast was decent. We disnt eat in the restaurant at night as we wanted to go out and try other places
Stayed 4 nights in Jan 2024
Response from Iván Palma. Reception. on 2024/1/17
Dear customer,First, thank you for taking the time to comment on your experience.We are happy to hear that you enjoyed your stay with us, the staff do their best to provide a quality service.We look forward to seeing you again,Thank you very much.Best regards,

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jan 2024
Response from Iván Palma. Reception. on 2024/1/17
Dear customer,First, thank you for taking the time to comment on your experience.We are happy to hear that you enjoyed your stay with us, the staff do their best to provide a quality service.We look forward to seeing you again,Thank you very much.Best regards,

6/10 Okay

Johann, Seattle

Traveled with partner
Liked: Cleanliness, amenities
Really didn't like being tagged like cattle (nfc wristband that you should keep on at all times, don't worry it's waterproof so you can shower with it too). Never going to stay at this hotel again
Stayed 1 night in Jan 2024
Response from Iván Palma. Reception. on 2024/1/17
Dear customer,First, thank you for taking the time to comment on your experience.We apologise if the wristband is not to your liking, it is not trying to tag you as cattle, it is a more convenient and professional way of working as you can use it as a key to open the room and as a secure drink ordering device, as when you scan the chip to charge the drink in your room there are no mistakes or confusion of numbers. Let's hope you don't still think we want to tag you like cattle and come back to our facilities, where we take care to offer the best possible service.Thank you very much,Best regards.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay in 12 months. Everything is to a very high standard, all the staff are very friendly and welcoming. Food excellent with a good choice, walkable to the town centre where other bars, resturants and shops are. Walkable to Playa De Las Americas
Stayed 10 nights in Nov 2023
Response from Carlos González on 2023/11/28
Dear Margaret,First of all, thank you so much for your comment. We are glad to hear that once again you have enjoyed your stay with us. Thank you so much for everything and of course we are looking forward to seeing you back in the near future.Best regards,Carlos GonzálezReception

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ace
Jesus was great!!!! Really accommodating and friendly service nice touch with Prosecco on arrival first class!!! No faults
Stayed 4 nights in Nov 2023
Response from Iván Palma.Reception. on 2023/11/13
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed your stay with us and we hope to see you again in the future.Thank you very much,kind regards.

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for "nice" not "price" when we booked, and we certainly got nice. I was surprised at check in as had booked breakfast buffet only with the room, but was told it was full board. We didn't eat every meal at the hotel. as we like exploring places to eat. The room was great, spaciously with an excellent sea view. The only very slight criticism we would have is the food at the breakfast buffet was not very hot. But we had a great stay and would not hesitate in staying there again
Stayed 5 nights in Oct 2023
Response from Iván Palma.Reception. on 2023/10/22
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed our Hotel facilities and we really hope to see you again.Thank you very much!,kind regards.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
All the staff where all really helpful and the food was excellent.
Stayed 8 nights in Sep 2023
Response from Iván Palma. Reception. on 2023/10/2
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay and we really hope to see you again.Thank you very much,kind regards.

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST
Stayed 8 nights in Jul 2023
Response from Iván Palma.Reception. on 2023/8/4
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay with us :).Thank you very much,kind regards.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Iván Palma. Reception. on 2023/7/2
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know that you have enjoyed your stay with us!.Thank you very much,kind regards.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed 1 nite but the hotel was beautiful we was on floor 8 and the veiw was incredible would definitely stay there again
Stayed 1 night in Jun 2023
Response from Iván Palma. Reception. on 2023/6/25
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience,We are happy that you have god a short but good experience with us, really hope to see you again!.Thank you very much,kind regards.

10/10 Excellent

Leslie

Stayed 8 nights in May 2023
Response from Iván Palma. Reception. on 2023/6/21
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to see your score as that means you have enjoyed your stay with us.Thank you very much,kind regards.

6/10 Okay

Denise

Liked: Room comfort
Not very clean and I only stayed one night but was disturbed 3 times, once by someone delivering chocolates, once by someone checking the mini bar and once by a cleaner banging on the door when my room wasn’t due to be cleaned. I didn’t therefore feel I had very much privacy for a one night stay. Also the shelves in the bathroom were dusty, the drains stank and there were other peoples hairs still in the shower.
Stayed 1 night in May 2023
Response from Iván Palma. Reception. on 2023/5/29
Dear Customer,I'm sorry if you felt bothered from us but we give the chocolates as a courtesy to the customers and the minibar staff need to check the minibar every morning to keep it clean and full. To avoid the staff going to the room there is a ''do not disturb'' letter which you can put outside the door and no one would go to your room.We always try to give the best service and that's why we have a lot of courtesys. Hope to see you back in the future to give us another chance to show you that we do everything as best as we can.Thank you very much,kind regards.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a very nice aesthetic and is located right off of the boardwalk. The beach is only a few minutes walk from the hotel, but the pool area is really nice as well. We had a really wonderful time and all in all almost the entire staff was phenomenal. That being said, we did have one really negative interaction with a wait staff for dinner. A waiter at dinner service was very rude to my wife and I in front of the entire dining area. He made a rude comment about us seating our selves when it was a seat yourself area and we had been directed to do so by the reception. Then he initially refused to serve us because we did not have our room wristband despite having checked in with the dining reception and verifying we were guests. He told me to leave to retrieve it so that I could order water, then he walked away from the table. I tried talking with him and asking to charge to our room and we can gladly verify our identities, which is exactly what we did for lunch earlier in the day.(we had to because our wristband hadn't worked earlier and the lunch waiter commented that this happened on occasion because of wifi and tech issues). He said it was not possible and that I needed to leave and come back. I went up front and told them about the issue, and they told me I didn't need my wristband and they would take care of it. He brought our water and put a receipt on our table and didn't talk to us the rest of dinner. Every other staff member went above and beyond in all ways
Stayed 4 nights in Apr 2023
Response from Iván Palma. on 2023/4/10
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are happy to know that you have enjoyed your stay with us!, Regarding the bad situation with our staff member, normally, we always try to give the best services, we are sorry for that negative moment.Thank you very much,kind regards.Reception.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk in to the moment you leave you are treated as a valued customer. The décor and feel of the whole place helps to make your stay very relaxing. The sea view side of the building is lovely and you can enjoy your morning coffee sitting on the balcony watching the ferries come in and out of the port The restaurant offers a variety of food and served buffet style. All very delicious and the puddings are very tempting. In the evening there is live entertainment in the bar area. There are two sunbathing areas - by the pool and also on the top floor. Leaving the grounds by the back gate you are on the promenade and apart from one slight incline is relatively flat and you can walk into Los Americas within 25 - 30 mins from there as well as the town centre Watch out for the hotel cat, he is a real poser!!
Stayed 7 nights in Feb 2023
Response from Iván Palma. Reception. on 2023/3/2
Dear customer,Firstly, we would like to thank you for taking your time to comment about your experience.We are very glad to know that everything has met your expectation. The Hotel work hard to improve very year!.We really hope to see you back,Thank you very much.Kind regards.

8/10 Good

Maurice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Hotel not great for a business stay
Hotel was very busy. Breakfast buffet was very good. Didn’t eat dinner cos did not want a buffet. Got an upgraded room which was nice. Being a holiday style hotel, in-room business facilities were not great but not a negative overall. Staff and service were great.
Stayed 1 night in Feb 2023
Response from Iván Palma. Reception on 2023/2/19
Dear Customer,Firstly, we would like to thank you for choosing our Hotel H10 Big Sur to enjoy during your next stay.We are glad to know that the Hotel has met your expectation.Hope to see you back, thank you very much!.Kind regards.

10/10 Excellent

Isabella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean . Staff friendly and amenities were good. Also hotel is in such a great location. Was very happy
Stayed 5 nights in Jan 2023
Response from Iván Palma-Reception. on 2023/2/16
Dear customer,Thank you for taking the time to comment about your experience.We are glad to know that the Hotel has met your expectation.Looking for seeing you back in the future,thank you very much.Kind regards.

10/10 Excellent

Mark

Stayed 7 nights in Jan 2023
Response from Iván Palma-Reception. on 2023/2/16
Dear customer,Firstly, we would like to thank you for taking the time to score your stay with us.We are very happy to know that you have enjoyed our Hotel facilities and service.Thank you very much,kind regards.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent staff Roseann and Evan Rooms very clean Staff very helpful and friendly
Response from Iván Palma. on 2023/1/5
Dear Customer,Firstly, we would like to thank you for taking the time to comment about your experience in our Hotel.We are very happy to know that our staff and facilities have been under your expectations.We really hope to see you in the future.Thank you very much.Kind regards.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but very good.
Stayed 1 night in Dec 2022
Response from Iván Palma. on 2023/1/3
Dear Customer,Firstly, we would like to thank you for taking the time to comment about your experience.We are glad to know the Hotel has met your expectations.Hope to see you back in the future,thank you very much.Kind regards.

6/10 Okay

charles

10/10 Excellent

Margaret

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
From the moment we entered the hotel and throughout the stay we were made to feel very welcome. Nothing was too much trouble for the staff The room was very clean and comfortable, the pool area had enough sunbeds available for the time we were staying. The restaurant food was excellent with a buffet style variety of foods and catered for different tastes. Had to check out the desert counter!! There wasn't one meal that we didn't like. The hotel was walkable to the town centre where there were also many places to eat and drink, also walkable to Los Americanos. The hotel cat certainly made himself at home and wasn't phased with the coming and goings, he blended in with the lobby area
Stayed 7 nights in Nov 2022
Response from Iván Palma. on 2022/12/28
Dear customer,Thank you very much for taking the time to rate your experience. We are glad to hear that our facilities have met your expectations.Thank you very much,Best regards.

8/10 Good

CAROLINE

Stayed 1 night in Oct 2022
Response from Iván Palma. Reception. on 2022/11/1
Dear Customer,Firstly, we would like to thank you for taking the time to score your experience in our hotel.We are very glad to know that the hotel has met your expectations.Thank you very much,kind regards.

10/10 Excellent

mozhgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, friendly and very helpful staff. The hotel is clean and rooms are comfortable. Reception staff are very polite, friendly and helpful. Food especially breakfast is full of different and delicious options.
Stayed 4 nights in Oct 2022
Response from Iván Palma. on 2022/11/1
Dear customer,Firstly, we would like to thank you for taking the time to comment about your experience. We are very glad to know that the hotel has met your expectations. Really looking forward to see you again.Thank you very much,kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff were excellent. Great location, room was nice. They made a big effort for my birthday as a surprise which was lovely. Only negative was there weren’t enough sun beds by the pool.
Stayed 8 nights in Oct 2022
Response from Rossana Cappellini on 2022/10/19
Dear Guest,We appreciated your kind review. It was a pleasure having at our hotel for your birthday! We are sorry about the sun beds. We don't have so much space around the pool to that's the reason why. We will try anyway to give the opportunity for every client to have one! Thanks a lot. Rossana - reception staff

10/10 Excellent

Maureen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff went above and beyond To receive a nice glass of cava on arrival was an added bonus Ivan went above and beyond he was very helpful and for him to remember mine and my friends name was very nice Food was excellent Will definitely stay at this hotel again
Stayed 4 nights in Sep 2022
Response from Iván Palma. on 2022/11/1
Dear Customer,Firstly, we would like to thank you for choosing our hotel H10 big Sur Boutique Hotel to enjoy during your next stay.We are very glad to know that our hotel has met your expectations and we really hope to see you again in the future.Thank you very much,kind regards.

10/10 Excellent

Ramil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Hotel was very clean, amazing view and staff very friendly.
Stayed 1 night in Jul 2022
Response from Ayoze Mathieu on 2022/7/31
Good evening Mr. Ramil, We're glad to know that the Hotel met your expectations and we're looking forward to see you coming back soon! Kind regards, Reception

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ayoze Mathieu on 2022/7/15
Good evening! I hope you can tell us about what was not as good as you spected from us. That could give us the option to improve in the future and see you in a next stay at our hotel. Kind regards, Reception

8/10 Good

Claire

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good hotel right opposite the harbour. Staff are very professional & friendly. Short walk to beach. Recommend
Stayed 9 nights in May 2022
Response from Mamadou Sow on 2022/6/9
Dear Claire, Thank you for taking time to write about your experience. We are really delighted to know that your stay was like you expected. We are looking forward to see you on another occasion. Best regards. Mamadou Sow Reception

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2022
Response from Mamadou Sow Reception on 2022/6/1
Dear Mrs Deborah, Thank you for taking time to write about your experience. We are really delighted to know that your stay was like you expected. We are looking forward to see you on another occasion. Best regards.

4/10 Poor

Jayne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Room not clean on arrival hair ball in bathroom toenail on the floor dusty floor. Staff not friendly shouted at for taking a breakfast coffee outside. Food average was very good but not now.
Stayed 7 nights in Mar 2022
Response from Mamadou Sow on 2022/3/11
Dear Jayne, We feel sorry that we could not reach your expectation during your stay with us. Our mission is to assist you to enjoy your holiday in a pleasant and relaxed atmosphere. We are sorry that we could not be successful in your case. We would like to thank you for your opinions and comments. As this is the only way to improve the quality and service of your stay and change any mistakes that have been made. Yours sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Mamadou Sow on 2021/12/25
Dear Mr William, Thank you very much for your feedback. We do appreciate. We are very pleased to know that everything has been to your satisfaction. Best regards

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2021
Response from Mamadou Sow on 2021/11/16
Thank you for your comment. We are pleased to know that everything has been to your satisfaction. Best regards

10/10 Excellent

geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best Hotel in the area by a long way
Stayed 1 night in Oct 2021
Response from Mamadou Sow on 2021/10/31
Dear Geoffrey, We want to thank you for your comments and the time you have taken to publish them , as you surely know, your opinions and suggestions are very important to us, which help us and our quest for continuous improvement. Best regards Mamadou Sow

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re deaf it’s great!
The hotel was fine, bed comfortable and rooms are nice. However, I had to move room three times. Mainly due to the awful loud entertainment of the hotel opposite the rear of the hotel. It goes on until at least 11pm so if you don’t want to go to sleep before then you’ll be ok. There’s no way you can sleep as it’s really loud. Other guests also ruined my trip by letting their room doors slam all hours of the day and night (even 03:50!). Just a real lack of consideration for others. The staff are all nice, especially the restaurant staff. All reception were also lovely with exception of one man who I think was the manager. He was rude on the phone after I left a TA review mentioning my lack of sleep.
Stayed 6 nights in Oct 2021
Response from Mamadou Sow on 2021/10/16
Dear Mrs Carpenter, We want to thank you for taking your time to make us a comment. Be sure that will helps us to improve our works. We understand that in part your comment is a bit unfair, we can not do anything with the music of the surrounding hotels. Also during yout stay we have done everything in our power to help, changing your room because of the noise, talking to the neighbors who were bothering you. The staff is only there to help you and in no case bother you. We have never wanted to be rude to you, we are also the first to recommend to all customers to put their opinion on social networks. Thank you very much for her comment. Regard

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there before and enjoyed it, good food, good entertainment, good hotel. Spot w!!
Stayed 4 nights in Oct 2021
Response from Mamadou Sow on 2021/10/13
Thank you very much for your comment. Hope to see you soon. regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location but could be better
The hotel was great the staff where excellent the only problem was there was not enough of them cut backs after covid we think. Would go back again the location was great the room was fine except a phone in the room no directory couldn't even call reception there was a emergency phone in the lift same thing nothing even written on them. The pool bar couldn't open till the restaurant closed due to staff shortage so couldn't get a coffee in the morning and miss breakfast was not allowed to take a coffee out of the restaurant to sit out side this hotel needs looking at reception was busy in the after again only one member of staff on the desk.
Stayed 9 nights in Sep 2021
Response from mamadou sow on 2021/10/1
Dear Mr Kevin, Thank you for your comment. It helps us a lot to improve our work. Hope to see you soon. Best regards

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
What a lovely hotel. Staff were excellent and couldn’t do enough to help. Would stay here again
Stayed 7 nights in Sep 2021
Response from Mamadou Sow on 2021/9/28
Thank you very much for your comment. It will helps us a lot to improve our service. Best regards

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovey hotel, a great place for us to celebrate our anniversary. Would definitely recommend to everyone. All staff were very friendly and willing to help with any issue which arises.
Stayed 3 nights in Sep 2021
Response from Mamadou Sow on 2021/9/7
Thank you for sharing your experience in H10 Big Sur Hotel. it will help us to improve our services. We are very much looking forward to seeing you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Mamadou Sow on 2021/9/2
Thank you very much for enjoying your holidays in H10 Big Sur. Best regards

10/10 Excellent

bronwyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2021
Response from Mamadou Sow on 2021/9/28
Thank you very much for your comment. It will helps us a lot to improve our service. Best regards

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Don’t fall for the nice photos
The hotel looks great - from afar. The breakfast and dinner are great. Pool is great, too. However, our bedsheets had holes in them. Cleaning of rooms is non-existent. Bathroom walls, mirrors and shower were never cleaned. Our toilet and bidet had brown water stains that look like had been there forever. Disgusting. They never vacuumed our floor or cleaned surfaces. Also, they said there was complimentary water, and this was never replaced - except for the very last day. Very disappointed.
Stayed 5 nights in Aug 2021
Response from mamadou sow on 2021/8/29
Thank you very much for your comment. We have taken notes of all the observations he has made to us. We will work accordingly for the better in those areas. Best regardsº

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on the sea front
Lovely location, comfortable beds,lovely pool, COVID-19 compliant very good breakfast and good food selection for Dinner, with lots of freshly cooked choices, and very smartly dressed waiters and chiefs that are very friendly and efficient, the same can also be said about the room cleaning staff, and also the friendly and helpful reception staff, a great working team.
Stayed 7 nights in Jul 2021
Response from Ana Pérez on 2021/8/8
Thank you for taking a time to write about your experience. We are really glad to know that your stay was like you expected. We are looking forward to see you in a not distant future. Best regards,

8/10 Good

Rae

Stayed 5 nights in Jul 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a great location. Well worth the extra for a sea view room
Stayed 7 nights in Feb 2020
Response from Ana Pérez on 2020/3/2
Thank you for you lovely words. We are truly glad to know that your experience with us was like you expected. We hope to see you soon. Best regards,