Private beach, black sand, beach towels, beach volleyball
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Reviews of Villas La Mar

4 out of 5
Villas La Mar
Km 14.5, Aldea Madre Vieja, Carretera De Iztapa a Monterrico, Taxisco, Santa Rosa

Reviews

8.4

Very Good

Rating 10 - Excellent. 68 out of 124 reviews" "
Rating 8 - Good. 27 out of 124 reviews" "
Rating 6 - Okay. 15 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 10 out of 124 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Alicia, San Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alejandra/Guest Service on 2023/11/29
Lamentamos mucho su calificación

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alejandra / Guest Service on 2023/10/10
Gracias por su visita!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alejandra/Guest Service on 2023/8/4
Grcias por su calificación, le esperamos pronto

6/10 Okay

maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the property was amazing, everything was clean, well exept for the little ants that were everywhere in bathrooms and kitchen counter, the drinks at the main pool were very good but the staff specially the waitresses were not friendly we ask for drinks twice and the first time it took around an hour to get them, the second time we never had them we have to go around directly to the bar and get them
Stayed 3 nights in Jul 2023
Response from Alejandra / Guest Service on 2023/8/4
Dear Guest, We appreciate the time to share your experience in our property! WE will give follow up to your cmments and look forward to heraing from you

6/10 Okay

Seu Ran

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Alejandra/Guest Service on 2023/5/23
Dear Mr. Park, we are contacting you directly to know more about your review, thank you.

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, beautiful and well-designed villas, gorgeous clean and private beach. The only downside is that you have to share the pool with other villas (that part is ok) but it is not ok when other guests are being disrespectful and playing loud music after midnight. We told reception but they did nothing about it. You do need to sign a waiver where you acknowledge to be quiet after 10 pm (it said 8 pm but they told me 10 pm afterward) but it seemed to be ignored, by the loud people and the staff. I walked past other villas and they seemed to have the same situation. So, if you want a quiet and relaxing time, I'd probably look elsewhere. If you are booking through Expedia, make sure you call them before arriving to let them know because they don't have a centralized booking system therefore they didn't have our reservation ready and we had to wait to be let in.
Stayed 1 night in Mar 2023
Response from Alejandra/Guest Service on 2023/4/19
Mrs SEgura, we appreciate the time that you spend to share your comment about your experience, we will give follow up and asure that this will not happend again, we will reforce our silent hours! About the inconvenience of your reservation send our most sincere apologies, we had a situation with conectivity and thats why we did not found your reservation but this is fix! We hope you can give us the opportunity to serve you again!

8/10 Good

Luisa

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property is beautiful. Perfect for families. Comfortable and safe.
Stayed 4 nights in Apr 2023
Response from Alejandra/Guest Service on 2023/4/11
Thank you for taking the time and share your comments! We are glad you enjoy your stay with us.

4/10 Poor

Marie, Fraijanes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Alejandra / Guest Service on 2023/4/27
Estimado Sr. Guillen, tratamos de localizarlo para que nos detallara más de su experiencia pero no tuvimos respuesta, lamentamos mucho la calificación y quedamos al pendiente de sus comentarios.

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is great. There is an ant and mosquito problem. I understand where it’s located, but the mosquitoes were unbearable.
Stayed 2 nights in Mar 2023
Response from Alejandra/Guest Service on 2023/4/11
Thank you for your comments, we are giving a reforce with maintenance department as for this season! We hope you can give us the opportunity and visit us again.

2/10 Terrible

Candida, van nuys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alejandra/Guest Service on 2023/4/19
Sra Fuentes, lamentamos mucho su calificación, estamos trabajando para reforzar los procedimientos y servicios en nuestra propiedad, esperemos nos de una oportunidad y visitarnos en el futuro, saludos.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Glenda Arriaza/ Gerente La Mar on 2023/3/2
Muy buena tarde estimado Sr. Jorge, agradecemos su grata visita, esperamos tenerles pronto nuevamente en Villas La Mar.

6/10 Okay

Julia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not safe for children and the elderly.
This place is under a lot of construction. There are very little safety features. My uncle fel in the pool because all the edges are angled. There are no handicap or bars to help into pools. Stairs in place very slipery and i cut myself hold on to the only bar they have. There is no manual to what is in the condo so it is hard to figure out lights tv and so forth. Lights outside of private pools do not work. People are very friendly and try accommodate as best as possible but even though it is very pretty be cautious it is not very safe.
Stayed 2 nights in Feb 2023
Response from Glenda Arriaza/ Gerente La Mar on 2023/3/1
Dear Miss Julia, we appreciate your kind communication and comments, they help us to improve, with pleasure we are working hard to improve on the exposed points. Thank you for your visit, we hope to have La Mar again, nice day

8/10 Good

Joo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, safe
Stayed 1 night in Feb 2023
Response from Glenda Arriaza/ Gerente La Mar on 2023/3/1
Very good day dear Mr. Joo, receive a kind greeting, thank you very much for your comments, your visit and preference, we look forward to seeing you again in La Mar. Have a nice day!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful
Stayed 2 nights in Jan 2023
Response from Glenda Arriaza/ Gerente La Mar on 2023/3/1
Dear Mr. Carlos, receive a kind greeting from the entire team that makes up Villas La Mar, we appreciate your preference, visit and comments, it was very nice to serve you, we hope to see you soon, have a nice day!

6/10 Okay

Clementa, Frederick

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff could use a little more training in customer service and friendliness. The property was excellent!
Response from Douglas on 2023/1/7
Thank you for your comments and for mentioning the weak areas in which we need to work. We will work on staff issues and hope to see you again in our facilities.

6/10 Okay

Arlene, Fontana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The villas were clean and comfortable. The pool outside the patio was a plus and convenient to swim in. You can lounge or eat right by the pool. The large pool was beautiful and clean. Loved to watch the sunset. What I didn’t like was that access to the beach was closed off and there was a lot of construction going on at the time. When we arrived, we asked for large bowls and were told they didn’t have any. The next day we asked to borrow a large skillet and again they said we were only allowed to use what was in the kitchen. I was asking to borrow, not take a skillet. The front desk told me there should be pans in the kitchen, even after I explained that I needed a bigger pan to cook breakfast for my family. Then I was told maid service would be notified and no one ever showed up. They claim to have a fully equipped kitchen and plenty of storage space for kitchen supplies but limit you with small dishes and will not go out of their way to get you the necessities yet you will pay a hefty price to stay here, albeit there were many empty villas. Also, the service at the bar was very slow. It took 20 minutes to get a margarita! Finally, we were not able to connect our Roku to the Wifi. Overall, this would be an excellent place to stay in if they improved their service.

8/10 Good

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones son muy bonitas, el personal muy amable y servicial. En esta oportunidad no habían suficientes toallas en la villa, tuvimos que pedir más, en la mañana estaban trabajando en el jardín y el ruido era insoportable, y la peor decepción es que quitaron la salida directa al mar. Aun así es un lugar muy bonito y recomendado.
Response from Douglas on 2023/1/6
Señor Aparicio, muchas gracias por sus comentarios.Respecto al tema de toallas y ruido, tomaremos especial cuidado y agradecemos los haga ver para que podamos continuar con nuestro proceso de mejora continua.Esperamos poder verlo pronto por acá y le deseamos un feliz año 2023.

2/10 Terrible

Claudia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It was beautiful but repeatedly had to contact staff about villa issues such as no internet access, restroom leakage and rain entering one of the bedrooms. Staff was only responsive to our needs after several calls
Stayed 2 nights in Sep 2022
Response from Douglas on 2022/10/13
Dear Guest, thank you for taking the time to share your observations with us. We greatly appreciate the comments of our customers which help us to improve our services and facilities. We extend our sincere apologies and assure you that we will take necessary measures to prevent these situations from recurring.

8/10 Good

Dana

Liked: Staff & service, amenities, property conditions & facilities
Like almost everything only that the villas have the minimal things in the kitchen you have to bring even utensils and paper towels, water also they don’t Ofer filtered water. Location is great and we like the option that you can eat in the restaurant where the food is delicious if you don’t feel like cooking in the villa.
Stayed 3 nights in Sep 2022
Response from Douglas on 2022/10/13
Dear guest, we appreciate your feedback and regret that you did not find all the necessary implements in the kitchen. We extend our sincere apologies and assure you that we will take necessary measures to prevent these situations from recurring.

8/10 Good

emily

Traveled with family
Liked: Staff & service, amenities
I enjoyed my stay here. There are a few maintenance issues that could be upgraded but overall very nice.
Stayed 2 nights in Sep 2022
Response from Douglas on 2022/10/14
Dear guest, we appreciate your feedback and look forward to having you back on our property in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family and I were very satisfied at the Villa. Very clean, the beds and sheets are very comfortable. The air conditioning cools very nice. The personnel is very polite and helpful. Thank you. I am looking forward to many more stays.
Stayed 1 night in Sep 2022
Response from Douglas on 2022/10/14
Dear guest, we appreciate your feedback and look forward to having you back on our property in the near future.

10/10 Excellent

Amilcar R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just keep improving
Stayed 2 nights in Sep 2022
Response from Douglas on 2022/10/18
Dear guest, thank you for your comments. We will work to keep improving.

10/10 Excellent

Amilcar R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property and the stuff are amazing with their service
Stayed 1 night in Sep 2022
Response from Douglas on 2022/10/14
Dear guest, we appreciate your feedback and look forward to having you back on our property in the near future.

2/10 Terrible

Luis

Stayed 2 nights in Aug 2022

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice areas. It could be seen that everything was very well taken care of.
Stayed 1 night in Aug 2022

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
The resort is beautiful, breathtaking. The infinity pool was nice and clean, the drinks at the pool bar were great and the staff very nice and friendly. The villa was clean and the beds very confortable, we had a unit that had the pool access and let me tell you it was amazing, just opening the back door and walking a few steps to the pool was great. The only thing is that if you are planning to cook there’s not alot of utensils but to us it wasn’t an issue and we didn’t have hot water in our unit. Will definitely stay here again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Everett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to this place is a little odd but overall excellent
Stayed 1 night in Aug 2022

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !
Stayed 2 nights in Jul 2022

10/10 Excellent

Eddy

Stayed 2 nights in Jun 2022

6/10 Okay

Amanda

Stayed 2 nights in Jun 2022

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools are amazing. We love going there with our family.
Stayed 4 nights in Jun 2022

8/10 Good

Hye Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD PROPERTY
Stayed 2 nights in Jun 2022

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Grisell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La villa de lujo que nos hospedamos todo muy lindo y limpio,solo hubo un problema con el aire acondicionado pero en el momento que se reportó tuvimos una respuesta inmediata de parte de la recepción y del Sr Douglas,un excelente servicio y la comida deliciosa 👍 Definitivamente nos volveríamos a hospedar aquí😁
Stayed 2 nights in Jun 2022

8/10 Good

Daniela

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in May 2022

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
They need to make sure the towels are clean They look pretty dirty and Housekeeping need to clean restroom better as they aren’t clean to standard
Stayed 2 nights in May 2022

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful Paradise..
Such an amazing experience. Everything from the service, the staff, the impeccably clean grounds and fantastic pools was nothing short of exemplary. We will definitely be back again very soon for a much longer trip. Highly recommended.
Stayed 1 night in May 2022

10/10 Excellent

Mariel, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was delighted by the ambiance and the facilities. The heated pool with access from the deck was a plus!
Stayed 1 night in May 2022

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Remo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito, las villas súper cómodas. El área social es muy linda y el restaurante muy rico. Recomiendo venir en temporada baja, porque no es muy grande y si esta lleno de personas, no creo que sea tan bonito.
Stayed 2 nights in Apr 2022

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and attention. Superb facilities.
Stayed 1 night in Mar 2022

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2022

8/10 Good

Dwight, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful villas with gorgeous surroundings and well kept green areas and pools. Unfortunately, all towels are heavy stained and old. Also, the sheets were heavily stained and dirty. Is quite disgusting, actually.
Stayed 2 nights in Feb 2022

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The villas are newly built. Really nice decor and beautiful scenery. The villas are perfect for large families or friends. I recommend bringing your own food to cook, they have all you need to prep and serve. The food at the resort was not good at all, so bringing your own food is recommended. Walk out pool in the villas were nice. The sand on the beach is black and the waves were really rough, but with warm water.
Stayed 2 nights in Feb 2022

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
Great location. The condo was beautiful and quite large. Loved the pool in front and the proximity to the beach
Stayed 3 nights in Jan 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022