Lobby
Check availability

Reviews of Freedom Design Hotel

4.5 out of 5
Freedom Design Hotel
No.55, Changrong Rd., Luzhu District, Taoyuan City

Reviews

8.4

Very Good

Rating 10 - Excellent. 92 out of 225 reviews" "
Rating 8 - Good. 96 out of 225 reviews" "
Rating 6 - Okay. 27 out of 225 reviews" "
Rating 4 - Poor. 9 out of 225 reviews" "
Rating 2 - Terrible. 1 out of 225 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
Friendly staff, room was comfortable and spacious.
Stayed 1 night in May 2020
Response from Maggie on 2020/5/27
Thank you for such a great review. We look forward to seeing you again ! Best regards, Freedom Design Hotel

10/10 Excellent

yuhua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i transitioned through taipei. The front desk staff were very helpful! I was looking for a one day tour. So she helped to book a very nice and reliable taxi! I had concern since I had to leave all my luggage in the taxi while i was touring places. Taxi driver was a stranger but the hotel staff ensured me that the hotel would guarantee my safety since they have working relationship! Yup, the taxi driver was awesome! He was very accommodating! Dropped me airport after a day trip. experience!!
Stayed 1 night in Jan 2020
Response from Maggie on 2020/3/16
Thank you so much for the positive feedback you have given and such a fantastic review. We are thrilled that you enjoyed your stay with us. We look forward to seeing you again ! Best regards, Freedom Design Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The four beds in the family room was great. Very spacious!
Stayed 1 night in Mar 2020
Response from Maggie on 2020/3/10
Thank you so much for the positive feedback you have given and such a fantastic review. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Merav

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Me and my daughter was there 2 nights . Most of the crew don’t know English, They don’t get credit card in the coffee shop.
Stayed 2 nights in Feb 2020
Response from Maggie on 2020/2/12
Thank you for reviewing Freedom Design Hotel. I am very sorry and surprised to hear about your experience with our services and I will surely discuss this with the team to see where the miscommunication may have occurred. I hope you will give us another chance to impress you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Maggie on 2020/2/1
感謝您入住富立登飯店，很高興您喜歡我們的服務，期待能再次與您相會，祝您有個美好的一天！

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Maggie on 2020/1/10
We will try our best to improve for provide a better service. Thank you for your valued feedback.

6/10 Okay

grant

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Maggie on 2019/12/24
Thank you for reviewing Freedom Design Hotel. I am sorry that we did not quite meet your expectations with our service, and I hope you might consider giving us another chance to impress you in the future. We appreciate your feedback. Best regards, Freedom Design Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Maggie on 2019/12/23
Thank you for such a great review. We look forward to seeing you again ! Best regards, Freedom Design Hotel

8/10 Good

Long

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, spacious hotel with poor bathroom
- The bathroom looks nice but non-funtional. Badly designed. If we took a long shower, the water would overflow to the outside, there’s a sign saying we would be charged. - The room is spacious and very nice otherwise - The taxi driver called by the hotel to drive us to the airport took a long way and overcharged us. The hotel should have sellected a trustable taxi company.
Stayed 2 nights in Dec 2019
Response from Maggie on 2019/12/11
Dear valued guest, Thank you for the feedback. We are looking into the issues you experienced, I will make sure to bring up your concerns at our next staff meeting so that we can discuss ways to further improve the guest experience.And I hope you might consider giving us another chance to impress you in the future. Best regards, Freedom Design Hotel

8/10 Good

Verified traveler

Stayed 6 nights in Nov 2019
Response from LILLIAN HSI on 2019/11/21
We will try our best to improve for provide a better service. Thank you for your valued feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staffs are very friendly and helpful, room is nice and clean but not enough light, hallways are very dark, hard to find the room number.
Stayed 1 night in Oct 2019
Response from LILLIAN HSI on 2019/11/4
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from LILLIAN HSI on 2019/11/4
Thank you for your valued feedback. Looking forward to see you next time.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location send friendly staff. The couch in the suite is uncomfortable, but the tv room is nice
Stayed 2 nights in Oct 2019
Response from DORIS LIU on 2019/10/19
We will try our best to improve for provide a better service. Thank you for your valued feedback.

10/10 Excellent

bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from DORIS LIU on 2019/10/19
Thank you for your valued feedback. Looking forward to see you next time.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from DORIS LIU on 2019/10/17
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！

10/10 Excellent

piper

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from DORIS LIU on 2019/10/17
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast and unique decor
Excellent hotel. Delicious breakfast. Unique decor.
Stayed 2 nights in Aug 2019
Response from TINA HUANG on 2019/8/21
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from TINA HUANG on 2019/8/23
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and well kept. The front desk staff were very friendly and answered all my questions.The room was nice,clean and cool. I will definitely stay there next time too.
Stayed 10 nights in Jul 2019
Response from Front Desk, Tina on 2019/7/24
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Desk, Tina on 2019/7/24
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

M, HK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Helpful staff. Value for money choice. A pleasant stay.
Stayed 1 night in Jul 2019
Response from Front Desk on 2019/7/14
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Front Desk, Doris on 2019/7/10
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Their kindness and willingness to help They even allowed us a meal outside of restaurant hours
Stayed 6 nights in Jun 2019
Response from Front Desk, Doris on 2019/7/6
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019
Response from Front Desk, Doris on 2019/5/28
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again Freedom Design Hotel Taoyuan.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2019
Response from ELLY CHEN on 2019/5/18
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Elly Chen on 2019/5/19
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2019
Response from Rika Hung on 2019/5/3
Dear Guest,Thank you choosing Taoyuan Freedom Design Hotel for a long traveling rest. We got the advice you had given. We will keep improving to order you a better experience. Wish you have a best stay in our hotel next time.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and modern hotel
Good location near shopping center. The hotel's design looks more and the room is new, clean and big.
Stayed 1 night in Apr 2019
Response from Rika Hung on 2019/4/22
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is spartan. Bacon is acceptable, but not usually available. Eggs are premade over-hard, and usually cold. There's only white bread for toast. And there are no cough screens. This hotel seems mostly Asian clients, and there are MANY coughers!
Stayed 2 nights in Apr 2019
Response from ELLY CHEN on 2019/5/18
Dear Guest, We appreciate your valuable review. About your suggestion,we will improve it. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast has nothing to eat
Stayed 1 night in Apr 2019
Response from Rika Hung on 2019/6/13
Dear Guest,Thank you for choosing Taoyuan Freedom Design Hotel for a long traveling rest. We got the advice you had given. We will keep improving to order you a better experience. Wish you have a best stay in our hotel next time.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Rika Hung on 2019/4/3
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Rika Hung on 2019/4/3
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Rika Hung on 2019/4/3
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Rika Hung on 2019/4/3
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design - elegant space - excellent breakfast
Stayed 1 night in Mar 2019
Response from Rika Hung on 2019/3/27
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Barry F C, Scottsdale, AZ

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not very outgoing and did not acknowledge me the whole time I was there! The hotel also felt very empty.
Stayed 1 night in Nov 2018
Response from Rika Hung on 2019/3/27
Dear Guest, We appreciate your valuable review and we will keep improving to order you a better experience. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is much further from airport than it says. It still takes 15 -20 minutes by taxi with no traffic. Otherwise,everything is okay.
Stayed 1 night in Mar 2019
Response from Rika Hung on 2019/3/19
Dear Guest, We appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normal not too good or too bad Ok to its price Can choose it
Stayed 1 night in Mar 2019
Response from Rika Hung on 2019/3/11
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly service. Nice toilet. Small but cozy room.
Stayed 1 night in Feb 2019
Response from Rika Hung on 2019/3/1
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is far from the train station and it's not that close to the airport either. I wasn't allowed to check in 2 hrs earlier than check in time.
Stayed 1 night in Dec 2018
Response from Rika Hung on 2019/1/7
Dear Guest, We appreciate your valuable review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Used for hotel for an overnight stay because it is conveniently located near the airport (20 minutes by taxi). Located close to shopping mall for restaurants. The staff are very helpful and friendly. The hotel is clean with a simple modern design
Stayed 1 night in Nov 2018
Response from Rika Hung on 2018/12/6
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Rika Hung on 2018/12/3
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to tai mall. staff are helpful, room is clean
Stayed 1 night in Oct 2018
Response from Rika Hung on 2018/10/24
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and modern. Looks newly renovated and kept up to date on technology.
Stayed 1 night in Oct 2018
Response from Rika Hung on 2018/10/25
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, new, excellent value
This is a very clean, very new hotel nearby the airport and in walking distance of shopping and good restaurants. The staff was very nice and buffet breakfast was very good. I was impressed especially by how clean the room was. There wasn't even the faintest smell of cigarette smoke or mold. Also the backout curtains made our room wonderfully dark. It is an excellent value.
Stayed 1 night in Sep 2018
Response from Front Desk, ADAM on 2018/9/30
Dear Guest, We appreciate your valuable review and happy to know that you liked our comfortable rooms and good service. We do appreciate your review towards us. Sincerely wish to see you again at Freedom Design Hotel Taoyuan. Cheers, Sales & Marketing Dept. Sales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Rika Hung on 2018/8/23
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！

8/10 Good

Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Rika Hung on 2018/8/23
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！

8/10 Good

Liching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Rika Hung on 2018/8/23
親愛的貴賓，您好。感謝您給予桃園富立登飯店的評語及回應，您給予我們的評價真的是非常大的鼓勵!希望此次造訪我們富立登飯店有帶給您舒適完美的住宿經驗。 我們也期待並等候您下次的到來!謝謝您！